Solved! Solved: Go to Solution.
Hi @Phealey, thanks for reaching out to us here. Sorry to hear you're having some troubles with streaming Netflix on your 5G home broadband service. Just to confirm, we don't have throttle streaming in Netflix as personally I use the 5G home broadband to watch 4K Netflix without any issues.
Just to confirm, have you tried using Netflix on another device connected to your 5G home broadband service to see if the same problem occurs? If possible, please also try connecting a laptop via ethernet cable to the modem and trying to watch Netflix on that to see if there's any improvement.
May I suggest trying the troubleshooting steps on 5G Home Internet troubleshooting: Poor or no signal to see if they improve your upload speeds?
I'd also recommend following the steps on setting up the Optus 5G Wireless Modem just to be sure your modem is placed in the ideal location/position.
Give the above a shot and let us know how you go.
Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.