Hi @Karere, thank you for reaching out. I have checked the Ermington, New South Wales 2115 area and can confirm that an unplanned NBN fault has been identified in the area which may be impacting your service (ref: 23284365).
There is no estimated time of restoration as of yet as investigations are still underway. Rest assured, we are taking the necessary steps to get your service back up and running as soon as we can. You can register for updates via our Network Status page. If you have any questions, our Messaging Team is here to help. You can engage with them via our 24/7 Messaging Service on the My Optus App.