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Optus
Online Community Manager
Online Community Manager

Getting Started & 5G Modem Setup

Do I need to contact Optus to activate my SIM card?

Once you’ve unboxed the 5G modem, simply power on the device and follow the steps outlined in the quick start guide. If you are unable to find a 5G signal or encounter a problem, contact the dedicated 5G service team on 1300 101 693. If you’ve signed up in-store, we’ll activate your service on the spot.

Which modem will I receive?

You’ll receive the Nokia Fastmile 5G Gateway.

Device Features:

  • An Omni-directional high gain antenna
  • Support for up to 64 connected devices
  • 3 high speed gigabit LAN ports
  • USB-A 3.0 Port
  • b/g/n 2.4GHz (3x3) & AC 5GHz (4x4)

How do I setup my 5G Home Broadband modem?

We’ve made setting up your modem incredibly easy.  Download the My Optus app for step-by-step setup instructions and tips for optimising your home network.

On the top of your 5G modem are 7 signal lights: 

  • 5 signal lights to help you find the best position to place your modem
  • Centre light to indicate 4G signal status
  • A 5G light to indicate 5G signal quality

Check out the video below as we talk through the complete 5G Home Broadband set-up and installation process:

Is a technician required to install the modem?

No, we’ll send you a self-installation kit which’ll include modem setup instructions and tips for optimising your network. For a limited time, you can have your new 5G Home Broadband service professionally installed on us. After you’ve signed up, our 5G concierge team will contact you to discuss the option of a professional installation.

Need to talk to an expert?

Send us a message via the My Optus app 

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7 Replies
WillowBEE
Occasional Contributor
Occasional Contributor

Re: Getting Started & 5G Modem Setup

Hello, I got my 5G modem and followed the instructions. Nothing has connected all I have is a red centre light. Please help ASAP I need this to be up and running for work.
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Aron_YC
Moderator
Moderator

Re: Getting Started & 5G Modem Setup

Hey WillowBEE

Please contact Optus directly on 133 937 during these hours.

Hold the line, don't press 1, keep on the line follow the prompts and you'll reach the team who can action this for you.

If you don't want to call, you can message our Social Media Team via  Facebook or Twitter they have a point of escalation for the following urgent enquiries:

-No Broadband connectivity (no access to the internet) 

-No Mobile connectivity (can't make or receive calls)

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

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WillowBEE
Occasional Contributor
Occasional Contributor

Re: Getting Started & 5G Modem Setup

Thanks Aron_YC

Been on hold for 1 hour and counting......
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Leonidas
New Contributor
New Contributor

Re: Getting Started & 5G Modem Setup

If anyone else gets just the red light like I did and it never connects - turns out they registered the wrong SIM. so even though the instructions don’t tell you to swap it, if you did receive a spare just try it.
Kartika
Moderator
Moderator

Re: Getting Started & 5G Modem Setup

Hi @Leonidas, sorry to hear about your 5G home broadband activation and sim card issue. Normally the modem does come with the sim card. Has this since been resolved? If you still need a hand then you are best to speak with our Support team via the  → messaging service to assist you further. Apologies for the inconvenience and we appreciate your patience.


Kartika__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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Leonidas
New Contributor
New Contributor

Re: Getting Started & 5G Modem Setup

Hi Kartika
Yes it came with the SIM installed, it seems they just activated the incorrect one. It’s all working now after swapping them out, thank you.
Aman_YC
Moderator
Moderator

Re: Getting Started & 5G Modem Setup

Thanks for the update @ LEONIDAS and glad its all working now.


 Enjoy your day. 

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.

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