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0403958104
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New Contributor

Change new 5G Home Broadband plan from month-to-month to 24-month option before being billed

I have just received my Optus order confirmation for the 5G Home Broadband plan. It seems that they  have chosen for me the month-to-month plan which incurs a $200 set up cost. I want to sign up for the 24-month plan which avoids that cost, but is more expensive to leave. When will I be billed, and will I have the option then to choose the 24-month plan

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Tigers1719
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Trusted Contributor

Re: Change new 5G Home Broadband plan from month-to-month to 24-month option before being billed

@Hidden I am guessing your user name is your mobile phone number. This is a public forum, as per the Red Writing on the side of this page you should not post public information and the Optus staff that post in here cannot access Accounts.

I suggest you edit your post and change your user name.

If you log into Optus Account you maybe able to see if a bill has been issued.

 

I am an Optus user.
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