cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
Welcome to the new look Community! We're still upgrading and making some changes to the platform over the coming weeks! Stay tuned.
Highlighted
New Contributor stew86
New Contributor

Can't log in to Nat Geo app

Since the update I can no longer sign into the app even though I have followed every step.
Please fix my issue as soon as possible as I am paying for this.

3 Replies
Online Community Manager
Online Community Manager

Re: cant log in

Did you confirm your eligibility and enter the verification code on the eligibility page?

Where do I add my 4 digit code for full access to the Nat Geo?

Are you an eligible customer that won't need to pay $9.99?



_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply
New Contributor AGain
New Contributor

Re: cant log in

I have the same problem. I've re installed and used verification code but it won't let me access. Keeps asking for payment. 

0 Kudos
Reply
Online Community Manager
Online Community Manager

Re: cant log in

Hi, please follow the steps advised in this blog.


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply
Top Contributors