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Broadband

Hi, I had an outstanding bill on my home wireless broadband service and because of it our service was disconnected. The bill was paid 2 days ago and since then i tried going on the my optus app to see if i can reconnect the service through there but it’s as if the service was removed.
I tried calling but because of the current situation i was on hold for up to 2.5 hours and to no avail, didn’t get to talk to anyone.
What can i do? We really need this thing up and running
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