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Alken
Contributor
Contributor

Bill overcharging

I just like to thank the 4 Optus staff ive spoken to by telephone . They are obviously sited overseas and definitely not interested whether i remain as an Optus customer .

Ive done my bit and NOT PAYING my bill until its sorted . I at the stage of not caring anymore and say to Optus if its not sorted Take me to court .I have the evidence of your over charging and im really unhappy because i do not like BEING RIPPED off .

Just to warn Optus Customers to check your bill .   

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z_hook
Moderator
Moderator

Re: Bill overcharging

Hi @Alken
Thank you for raising this issue.
Please note that we’re unable to look into account details on Yes Crowd.
If you’re still needing a hand, we recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.
If for some reason you’re unable to, if you have a social media account, please then send a PM to Optus on Facebook or a DM on Twitter with the details for further assistance mentioning you’re unable to use the My Optus app.

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.

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Alken
Contributor
Contributor

Re: Bill overcharging

I didnt ask you to look into my account with Optus .I just wanted to warn everybody thats contemplating to use Optus to be aware that OPTUS is that OPTUS  CUSTOMER SERVICE IS NON EXISTENT AND THEIR OVERSEAS TELEPHONE STAFF ARE USELESS . ALSI BE AWARE THAT OPTUS OVER CHARGES WITHOUT AN EXPLANATION FOR THE CHARGE  ON THE BILL .

OPTUS IS THE WORST COMPANY IN THE WORLD FOR CUSTOMER SERVICE .

COMPLAINT ON THE WAY TO THE OMBUDSMAN 

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