I'm basically in the next Suburb as these 5G customers in Newtown, but I am not covered as yet for 5G. I have added myself to be contacted when it does become available. The Coverage Map is now 3 months old, with no update to it since November 2019.
Talk about a dogs breakfast with Optus 5G. I've just read through this whole Topic and some of the statements made I find surprising.
With regards to the 50Mbps guarantee: Copied from Post by petergdownload- "FWIW the Optus 5G guarantee isn't actually a promise that you will get 50 Mbps minimum but its a promise that if you don't get better than that then you can return any equipment and leave anytime."
No where within any documentation does it say 'promise'. The following has been copied from the 5G Home page: "Home internet without the lengthy waits for installation.
Take up 5G Home for unlimited data, simple set-up, no speed caps and a 50Mbps Satisfaction Guarantee."
There is no mention of a promise, its a satisfaction guarantee that you will get a minimum of 50Mbps. If I were these 2 customers, I would be returning everything back to Optus under the Satisfaction Guarantee.
A designated number to call for 5G is provided to customers, and when you call, you can't get any satisfactory response from them to help you. Why should they be trying other avenues to have their to contact Optus to have their problems addressed.
I will be seriously reconsidering 5G once it does become available in my area, if it will be a viable option over 4G LTE.