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New Contributor
New Contributor

5g home internet connection dropping out

Dear folks,

We have been using 5g home internet connection since last few month. Pretty disappointed to say service has been very very bad. Connection drop frequently which causes lot of issues as we work from home. It takes sometimes 10 minutes for connection to come back. On certain days, connection drops every 10 minutes, means we can't use 5g internet at all.

Been calling 5g support, but they have no clue. All they say, restart the modem, take sim out and put it back and then they say we are escalating the issue but nothing happens! 

I am thinking to break the contract and go back to NBN. 

Any other users suffering like this? Can't take it anymore. Please guide.

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Moderator
Moderator

Re: 5g home internet connection dropping out

Hi there,

I'm sorry to hear you're experiencing some issues with your 5G Home Broadband service.

We'd recommend checking out the 5G Home Broadband troubleshooting guide if not done already.

If you require further assistance, please send a private message to Optus on Facebook or a direct message on Twitter with any fault reference numbers you've received from 5G Tech Support.



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Super Contributor
Super Contributor

Re: 5g home internet connection dropping out

@01278473I suggest making a formal complaint and see what happens. the web page for it is:

 

https://www.optus.com.au/for-you/support/feedback-and-complaints/make-a-complaint

 

Your responses from Optus as the standard QOS via the script moneys.

 

Good luck.

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New Contributor
New Contributor

Re: 5g home internet connection dropping out

The upshot is that the 5G Home Internet service is not ready for prime time and Optus should suspend the service and give refunds to its customers.

I am literally 200 metres from the 5G tower and cannot get 5G reception on the Nokia antenna. The 4G is slower and the ping is even worse than my mobile phone, which is with another provider.

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