Have you had a chance to check our Network Status page for any faults or works that may be impacting your service?
If there are no faults or works, I would recommend checking our 5G Home Internet troubleshooting: Poor or no signal support page for troubleshooting steps to improve your internet speeds.
For 5G Mobile services, please check this page instead.
If you’re still needing a hand, we recommend messaging us via the My Optus app. Our Technical Support teams will be able to assist you further from there.
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