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3556
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New Contributor

5G

Sutherland Very slow or on 5G
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Serena_YC
Moderator
Moderator

Re: 5G

Hi @3556

Have you had a chance to check our Network Status page for any faults or works that may be impacting your service?

If there are no faults or works, I would recommend checking our 5G Home Internet troubleshooting: Poor or no signal support page for troubleshooting steps to improve your internet speeds. 

For 5G Mobile services, please check this page instead.

If you’re still needing a hand, we recommend messaging us via the My Optus app. Our Technical Support teams will be able to assist you further from there. 

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.