All Mobile posts

Re: Optus X Lite (alcatel 2038x) & Optus X Lite 4G (alcatel 3080t)

J0smith — Fri, 26 Feb 2021 02:52:19 GMT

so... because i cannot find something... it means it cannot be done.... RIGHT.....

if you dont have anything worth to contribute... dont

Re: Optus X Lite (alcatel 2038x) & Optus X Lite 4G (alcatel 3080t)

AndS — Thu, 25 Feb 2021 22:27:32 GMT

Looks like you have answered your own questions with it cannot be done from your findings.

Re: Combined plan

petergdownload — Thu, 25 Feb 2021 21:22:51 GMT

The issue doesn't appear to be credit histories. You appear to be asking to get two phones and have a single monthly plan that both use? That's not an Option for anyone.

What sort of data are you wanting access to each month? There are cheaper ways to get it in most cases.

Re: Combined plan

Tuong_YC — Thu, 25 Feb 2021 21:14:39 GMT

Good morning , I'm sorry that I couldn't bring better news however we are unable to combine credit history or scores - this is an individual evaluation and is reviewed case by case to meet sale expectation.

Combined plan

Maverick2000 — Thu, 25 Feb 2021 20:55:31 GMT

Me and my partner wanted to go on a combined plan to get the new iPhone 12 Pro Max but we were only allowed to do one as her credit history only allowed $2880 and the same for myself.

Is there anyway that we could’ve combined our credit history to get both phone on the same plan and not seperate plans?

Re: Optus X Lite (alcatel 2038x) & Optus X Lite 4G (alcatel 3080t)

J0smith — Thu, 25 Feb 2021 12:02:08 GMT

hello

i have googled, thus the information i have posted.

i do not want a smart phone or any phone more then $50 that is not candybar type, as its at high risk of damage and needs to be easy to pocked and to keep replacements and use with gloves on, etc.

as i said the only issue with the lite x 4g is the for some reason optus took away the record feature when the older phone has it and the non optus alctel has it (which may be the only option)

my post is asking if anyone has modded or hacked or reflashed the OS or something like that to add features.

KaiOS mod or update.

but i cant find any windows software or anything for it. but im SURE there is something

Re: Can't liberate alcatel phone

Tina_YC — Thu, 25 Feb 2021 09:53:38 GMT

Hey , thanks for getting in touch with us. Oh, that's odd! Have you perhaps tried a different SIM other than Telstra? It's possible that the Telstra SIM is faulty. Tina.

Re: Can't liberate alcatel phone

AndS — Thu, 25 Feb 2021 09:37:39 GMT

Ask Telstra for help.

Can't liberate alcatel phone

Safyers7 — Thu, 25 Feb 2021 09:32:16 GMT

I'm having trouble trying to use a Telstra sim in an old Alcatel phone. I paid to unlock the phone and that worked but I can't use a Telstra pre paid sim in it. Optus sim worked fine but my son has a Telstra sim, which I've activated, but it doesn't work in the phone.
Any suggestions?

Re: Optus X Lite (alcatel 2038x) & Optus X Lite 4G (alcatel 3080t)

AndS — Thu, 25 Feb 2021 07:46:07 GMT

Looks like you are going to have to google and do a bunch of reading, but I suspect as the phones are low end and have the KaiOS that you are up a tropical creek with a bunch of crocs.

I would cut your losses and buy a Nokia 1.3 or 2.3 as they are reasonably cheap and are Android based, so you can use the google store to install apps. There are a bunch of other phones from other manufacturers around the same price for the same features, so if you don't like the Nokia try one of the others.

If you need a physical keyboard then you are IMHO still up the creek, but at least you know which creek and what's in it.

Re: "The mailbox of the user you are calling is currently full, please try later"

Tina_YC — Thu, 25 Feb 2021 07:14:19 GMT

Thanks for getting back to us with an update, . I'm glad that's all sorted now. If you run into any other issues, please let us know. Tina.

Re: "The mailbox of the user you are calling is currently full, please try later"

Ascidian99 — Thu, 25 Feb 2021 06:22:54 GMT

Resolved - for today at least, hopefully will stick.

Problem 1 - possibly the mailbox was full - the receivers SP cleared it and "reset the account", what ever that entails, at the same time so what actually fixed the problem wasn't isolated.

Anyway that allowed our mobile to connect and two way conversation to happen, but the home phone over the landline/nbn still gave the same error.

Problem 2 - reset our router/modem which allowed us to ring the number and open connection but the receiver couldn't hear us, though we could hear them.

Replacing our handset then fixed that and allowed two-way communication. (there have been no other issues relating to the handset so why it should affect just that one connection would make for interesting reading)

so for now - all good (until the next time).

thanks to all who contributed.

Re: Apple Store iPhone $550 Credit Offer

Jack_YC — Thu, 25 Feb 2021 02:10:40 GMT

Hi there , as outlined in the Terms and Conditions in the initial post "Credit can only be used against the iPhone cost and will be applied at transaction. Credit cannot be used on any other items in store or at a later time".

Re: Apple Store iPhone $550 Credit Offer

Off_Track — Thu, 25 Feb 2021 01:53:24 GMT

Does anyone know if this $550 credit deal can be used with the purchase of an iPhone cellular watch?

Optus X Lite (alcatel 2038x) & Optus X Lite 4G (alcatel 3080t)

J0smith — Wed, 24 Feb 2021 15:43:36 GMT

can anyone help with expanding or modding these phones?

is there any windows pc suite type software?

is there any way to add apps?

i was mostly after call recording. the 2038x says it can, but for some reason its not on the optus version of the 3080t but in the manual of the alcatel 3080

Others
You can activate/deactivate Call time minute
reminder, Reply SMS after reject and Auto record
voice calls in this menu. (missing)

https://www.alcatelmobile.com/wp-content/uploads/2020/05/P1_3080G_UM_EU_EN_V1_20200619.pdf

i cannot find anything on alcatels website

the 3080T is a nice phone for work but i a few mods would be great (call recording, other apps)

Re: "The mailbox of the user you are calling is currently full, please try later"

AndS — Wed, 24 Feb 2021 09:39:40 GMT

The RSP who the other end is connected to.

Re: "The mailbox of the user you are calling is currently full, please try later"

Ascidian99 — Wed, 24 Feb 2021 06:32:06 GMT

thanks for the thought but they've cleared and reset their mailbox and seem to have exhausted their SP's knowledge.

The problem is that the message seems to be generated spuriously, as in why should the call switch to the mailbox when the phone is not in use, consistently and repeatedly and from two different origins, but not apparently from other users? (remote diagnosis is always fun, particularly when the end party is even less technically savvy than me).

One thought is whether an intermediate path is congested or has a routing issue and triggering a false symptom and who will check that on the NBN?

Re: 20% Discount Cold Call

djh1 — Wed, 24 Feb 2021 05:20:20 GMT

Thanks -

It turns out this was a legitimate call; the Optus Chat agent was able to verify and provide more context on the discount/offer.

I think Optus really need to reconsider how they contact customers; cold calls that sound very "scam-my" from a phone number that is "disconnected" is not exactly a very good look.

What's worse is the staff don't know how to respond to a request to "somehow" prove they're from Optus....

Anyway, appreciate your help.

Re: 20% Discount Cold Call

djh1 — Wed, 24 Feb 2021 05:15:47 GMT

Thanks - I agree... despite challenging them on multiple fronts, neither individual understood my apprehension to providing details without being able to verify they were from Optus...

Re: Scam Text

Nard_YC — Wed, 24 Feb 2021 05:02:52 GMT

Thanks for raising this with us .

I can confirm that SMS is indeed a scam and our Network Security are aware of this specific SMS being sent out. The team have already taken steps to have the site taken down.

We recommend deleting the SMS and staying away from the website.

For further information on phishing/scams, please see our Scam Page.

Re: Scam Text

YetAnotherAcc — Wed, 24 Feb 2021 04:44:57 GMT

You should't click on dodgy/unknown links as there is not only the scam potential but also malware.

If you are curious as to what type of info they are trying to get out of you, other than your login details, see here.

Scam Text

Alert_User — Wed, 24 Feb 2021 05:02:18 GMT

Received a text message from +***** saying:

Optus: We still didn't hear from you. To avoid service restrictions please visit https://login(.)optus-billing.services/ to confirm your details.

I clicked on the link but did not provide any details. The website looked really authentic. However, I got suspecious and checked my Optus App and couldn't find anything wrong. Called Optus Customer Care and they confirmed that everything is in order. Customer Care also confirmed that Optus only sends texts from anonymous number of it simply says Optus. Text showing a mobile number is confirmed scam. To check the authenticity of the website, I tried clicking on 'Forgot Username' and 'Forgot Password' options and there was no activity on the webpage.

Re: 20% Discount Cold Call

petergdownload — Wed, 24 Feb 2021 04:36:18 GMT

You definitely should assume it is a scam.

Unfortunately Optus don't engage in industry best practice and routinely cold call existing customers to offer special deals and discounts. For privacy reasons they require your identification details before they can proceed (they have to know you're the owner of the account)

So its quite possibly 'legit' but the fact that Optus continues to encourage customers to hand out personal information to strangers in this day and age is astounding IMO.

Re: 20% Discount Cold Call

Rob_YC — Wed, 24 Feb 2021 04:16:32 GMT

Hey . That definitely sounds like it could be a scam. Good call challenging them I'd say.

if you would like us to take a look at that account to ensure everything was OK. Please send us a Private Message on the official Optus Facebook or Twitter. We can securely verify your details and double check everything is OK.

20% Discount Cold Call

djh1 — Wed, 24 Feb 2021 03:49:01 GMT

I just received a cold-call from "Optus" telling me I'm a "valued customer" and therefore being offered a 20% discount on my broadband, but I needed to prove who I was before they could apply the discount to my account. They asked for my full name (including spelling middle and last name) and then my date of birth - at which point I started challenging them to prove they were first from Optus before I provided any more personal information.

Both the operator and their "manager" did not seem to understand that I needed them to prove they were from Optus before I was prepared to provide any further personal information.

The phone call came from *****- which (trying to call back) seems to not exist.

I assume this is a scam?

Re: scam texts

Jack_YC — Wed, 24 Feb 2021 02:41:28 GMT

Hey , as mentioned that is a scam message that our Internet Security Team has identified and has already taken steps to have that site taken down.

I recommend you delete that SMS and stay away from the link in the message.

For more info, you can check out our Guide to reporting hoaxes, phishing and scams.

Re: My recharge has come out of my bank account but it's saying My phone has no credit or data

George_YC — Wed, 24 Feb 2021 02:39:54 GMT

Hi , I'm sorry to hear that you may have not got your credit for a recharge. Is the charge currently sitting as pending with your Financial Institution? If so, the charge may not go through and the money may go back into your account. I'm afraid we can't do anything until that payment clears.

Please note that we’re unable to look into account details on Yes Crowd.

If you’re still needing a hand, we recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.

Re: scam texts

YetAnotherAcc — Wed, 24 Feb 2021 02:28:18 GMT

Its a confirmed scam. See here .

My recharge has come out of my bank account but it's saying My phone has no credit or data

Wombie — Wed, 24 Feb 2021 02:19:46 GMT

Why isn't my credit and data add to my account phone number *****

scam texts

Zann — Wed, 24 Feb 2021 02:18:42 GMT

I have been getting texts asking me to confirm my details if I want to continue using your services. I have logged into my account and all is fine.

text came from number *****

Optus: We still didn't hear from you. To continue using our services please visit https://optus-billing.services to confirm your details.

Re: Scammer alert

YetAnotherAcc — Wed, 24 Feb 2021 00:52:42 GMT

If you are curious as to what type of info they are trying to get out of you, its this.

Re: Scammer alert

Kyri_YC — Wed, 24 Feb 2021 00:32:15 GMT

No worries .

Feel free to reach out again if you have any other questions 🙂

Re: Scammer alert

narda42 — Wed, 24 Feb 2021 00:03:00 GMT

No problems - you can’t do much about scammers

Re: Scammer alert

Kyri_YC — Tue, 23 Feb 2021 23:57:24 GMT

Hey . We have been made aware of this message and can deem it to be a scam at this time. It has been raised with our dedicated scam/abuse teams so they can look to have it investigated further. Apologies for any troubles this may have caused.

Scammer alert

narda42 — Tue, 23 Feb 2021 23:43:25 GMT

Not a question, information:
I got a text message looks like this - don’t click on it, it’s fake:
“Optus: We still didn't hear from you. To continue using our services please visit https://optus-mobile.services to confirm your details.”

Re: I cannot message Optus

AndS — Tue, 23 Feb 2021 22:49:13 GMT

It may help if you clear your browser cache. Give it a go and try again.

Re: Leasing Plan

petergdownload — Tue, 23 Feb 2021 21:11:19 GMT

Sounds like Category B:

Minor parts such as power button or SIM tray missing / cracked is allowed
Large chips, dents or cracks on front glass allowed, as long as it hasn't caused LCD damage / bleeding
Chips, dents and cracks allowed on the Back plastic / glass, Front glass Corners / edges
Extreme abrasions allowed
Front display coming away from the body of the device allowed

Cost is usually around $230

Unfortunately Optus don't release the standard list of buyout pricing. Its a fixed value for each model and independent of any damage but as a rough guide you're looking around $500 to own it yourself. Optus can tell you exactly.

A third option is to just get the screen replaced yourself before handing it back.

Re: I cannot message Optus

z_hook — Tue, 23 Feb 2021 20:56:46 GMT

No worries! We'll be able to continue assisting there for you.

Re: I cannot message Optus

Cassidyj867 — Tue, 23 Feb 2021 20:46:16 GMT

It won’t allow me to contact customer care teams either, but thank you for getting back to quickly. I’ll DM the Optus social accounts.

Re: I cannot message Optus

z_hook — Tue, 23 Feb 2021 20:30:07 GMT

Hi ,

We do apologise for the experience you've had trying to get in contact with our Customer Care teams.

Please note that we’re unable to look into account details on Yes Crowd.

Please send a PM to Optus on Facebook or a DM on Twitter with the details for further assistance.

I cannot message Optus

Cassidyj867 — Tue, 23 Feb 2021 20:14:17 GMT

Hello. I am extremely frustrated. All I want to do is message someone from Optus. The website says to login to MyAccount, which I do. When I hit message, it sends me to the page that says log into MyAccount to message. It is a never ending loop. Yes, I did try the Optus app. It just brings me to a blank page. I cannot contact by phone because I am in the US and it will be a very expensive long distance call and I need a lot of help.

Re: Leasing Plan

Tuong_YC — Tue, 23 Feb 2021 20:12:46 GMT

Good morning @towney1984, the cost would depend on your plan arrangement as well as the extent of the damage. Once the handset has been returned, it will be evaluated by our back end teams whom will examine the damage as well as determine the repair cost.

I would recommend having a look at our Device Warranty as well as checking in with our 24/7 Messenger Teams available on the Optus App - from there, we will be able run through your plan and advise on the lease arrangement

Leasing Plan

Towny1984 — Tue, 23 Feb 2021 19:46:34 GMT

How much would it cost to buy out my phone on my leasing plan and how much would it cost if I returned it with a broken screen. It's a Samsung S10 plus.

Re: Optus

petergdownload — Tue, 23 Feb 2021 05:49:37 GMT

Definitely a mistake entering into an enforceable contract and you should be looking into what you are agreeing to before doing so. Do you understand what the details are of this new $19 a month plan is?

It would now appear Optus have just cancelled your plan and now you owe the full amount for the handset upfront ($19 doesn't even cover the cost of the handset let alone any data). They've also put you on an unnecessary $19 plan that to possibly has cancellation fees , very limited data and limited phone calls, possibly punitive excess data fees too. (your old plan had none of these).

You should confirm each of the above items (Contract length? Data limits? Call Limits? Cancellation fees?)

Presumably you joined this plan?

https://www.harveynorman.com.au/brands/optus-mobile-data-plans

Why did you need to pay Harvey Norman $282 upfront? You've also been eligible for a $500 gift card which further complicates matters? Why we're you first offered to go to the $45 version of this plan? That might have been manageable?

At this stage you need to take a pause and find out what deal you currently have. Harvey Norman and Optus are not closely related in this deal so probably you will mostly have to deal with Optus as you have. Once you have a solid idea of what the situation is then perhaps others can help better:

a) Work out just what it is you have agreed to and

b) Contact the Optus Financial Hardship department and see what they will do.

As a thought for down the line, if you have indeed got a $500 Harvey Norman gift card you can sell that easily on eBay for say $400. The phone is worth $500 on eBay. You can cancel the $19 plan. That leaves you with no phone, no plan and no debt. After that you can start again and perhaps ask some advice on a good plan here - there's plenty that are much cheaper and better suited to your needs and finances.

Re: "The mailbox of the user you are calling is currently full, please try later"

AndS — Tue, 23 Feb 2021 05:02:15 GMT

FYI, the original post said "This problem affects both my Optus mobile and our home phone over NBN when attempting to ring one number in Northern NSW from Syd. " As such the end user had tried his mobile.

Re: Optus

Rob_YC — Tue, 23 Feb 2021 04:19:09 GMT

Hi . I'm very sorry to hear about all the trouble you've been having trying to get some help with that account. I can imagine how stressful that must be at the moment. I understand we need to organise for that contract to be updated if it hasn't as of yet, or we can take a look at some other options for this. We certainly wouldn't want there to be any lump sum charged to the account for this. Are you able to send us a private message on the Optus Facebook or Twitter? Unfortunately we aren't able to verify account details via Yes Crowd, if you are able to send through a Message on Facebook or Twitter I'll be sure to keep an eye out so we can verify your details and get this followed up on ASAP.

Our apologies once more for all the stress this is causing at the moment, let me know if you are able to send through a message.

Optus

fedup307 — Tue, 23 Feb 2021 03:39:01 GMT

I joined Optus on Wed 10 February this year when I purchased a Samsung Galaxy A71 mobile phone from Harvey Norman in Wangaratta. On the day of purchase, I paid Harvey Norman $282 on my credit card and signed up with Optus at a cost of $65 a month over 2 years. Two days later I realised I'd made a mistake and had signed up for a contract that was beyond my financial ability. I am on an aged pension and this Optus monthly amount would be difficult for me to maintain. Due to Harvey Norman (hereafter referred to as HN) shutting down for 5 days due to Covid, I returned to the store when it reopened on Thursday 18 February. They advised they could not help and to get out of the contract I would need to visit the Wangaratta Optus store. However, that store advised they could not help and said I would need to contact Optus by phone. So I returned home, which incidentally is over an hour's drive from Wangaratta. That second trip to Wangaratta was a complete waste of time. I then started trying to get out of the contract by calling Optus via phone. Over a period of 4 days, I have been cut off 3 times while on hold with Optus. I have spoken to at least 10 different members of Optus teams, been transferred over and over again and got nowhere. One particular worker (Naeem) agreed to reduce my monthly payments from $65 per month to $19 per month with less gb's. He even put all the details in a confirmation email, which I received, and this email was later deleted by Optus with no explanation to me as to why. Today I have been through the procedure again, ringing Optus, being cut off, transferred over to other sections and so on. Finally I spoke to a very helpful man in the Retention Team (Ken) and he has offered me the $19/month plan again (on a month to month basis). I agreed to this new plan. However, as I am a heart patient, the stress of trying to sort this out over a number of days with Optus, many staff members who thought my request was too hard and fobbed me off to others, and getting nowhere, has caused me much anguish. If Optus proceeds to send me an account for an amount of $747.50 payout from the original contract, I will really suffer. I will have to borrow this amount from Centrelink in the form of an advanced payment which needs to be repaid within 6 months. I am on an aged pension and as at today, have only $437.30 in my bank account and that's it. I am pleading with Optus not to bill me for this amount of $747.50. I hope somebody of good character and with a good heart, reads this message and can help me get out of the original contract of $65 per month over 2 years. Thank you

Re: Pre paid mobile plan

z_hook — Tue, 23 Feb 2021 03:00:06 GMT

Hey ,

Thanks raising this with us.

You will need to change your Prepaid plan to the Epic Value plan to be able to recharge.

Please note that we’re unable to look into account details on Yes Crowd.
If you’re still needing a hand, we recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.

If for some reason you’re unable to, if you have a social media account, please then send a PM to Optus on Facebook or a DM on Twitter with the details for further assistance mentioning you’re unable to use the My Optus app.

Re: "The mailbox of the user you are calling is currently full, please try later"

Steven_YC — Tue, 23 Feb 2021 02:55:52 GMT

Strange to hear about this. You mentioned above the calls were made over NBN which then encounter this issue, have you tried calling through your Mobile service straight to the number and do you receive the same issue?

If it's happening to just this one number in the area on different services, it's likely to be an issue on the other end. We're unable to say exactly what it is but perhaps they made need to speak to their provider or try their own troubleshooting for Mailbox related issues.

Re: "The mailbox of the user you are calling is currently full, please try later"

AndS — Tue, 23 Feb 2021 02:53:26 GMT

Get the other person to call their RSP and get them to clear the mailbox and get them to ask the RSP about how to use the mailbox.

There is nothing you can do as it's the other end that needs to chase it up.

Pre paid mobile plan

MalcolmClarke-6 — Tue, 23 Feb 2021 02:33:32 GMT

I want to use the epic value plan on my prepaid phone but when I tried to recharge it would not allow me to. What do I need to do?

Re: "The mailbox of the user you are calling is currently full, please try later"

Ascidian99 — Tue, 23 Feb 2021 02:17:06 GMT

It happens when the phone is not in use and the person being called is expecting our call as it's a scheduled appointment.

As they know we're calling them they have call us which is the only way to establish a connection.

Re: "The mailbox of the user you are calling is currently full, please try later"

Steven_YC — Tue, 23 Feb 2021 02:00:45 GMT

Hey @Ascidian99 - Thanks for sharing this.

This is quite an unusual issue to hear about - Does it happen when they aren't busy on the phone or only when the phone is engaged?

Is it possible that the present person has not set-up a Voicemail box or that particular Voicemail box is full?

"The mailbox of the user you are calling is currently full, please try later"

Ascidian99 — Tue, 23 Feb 2021 01:44:09 GMT

This problem affects both my Optus mobile and our home phone over NBN when attempting to ring one number in Northern NSW from Syd. I don't think it's an Optus problem but related to the home phone service at the far end whose ISP isn't getting anywhere. Has anyone experienced a similar problem and can offer any suggestions please?

When ringing the number I receive the error message "The mailbox of the user you are calling is currently full, please try later" when the number is known not to be busy. Happens consistently from mobile or home phone.

Re: Huawei B818 - DO NOT update to latest firmware 10.0.5.2!!

tekjim — Mon, 22 Feb 2021 11:53:44 GMT

Thanks all I'll give that website a miss.

Now if only the moderators (who evidently do read the forum), will offer a real solution to this problem.

Re: Huawei B818 - DO NOT update to latest firmware 10.0.5.2!!

Dave-P — Mon, 22 Feb 2021 11:50:10 GMT

Hi tekjim -

That easy-firmware.com site you mentioned, has a facebook page with a contact phone number that has a +964 country code. That's Iraq. Odd, they also label themselves a "Local business".

Re: Optus Customer Retention

1951 — Mon, 22 Feb 2021 10:57:27 GMT

customer loyalty means nothing to Optus. If you are happy with your phone, try a reseller such as Amaysim or Aldi.

Re: reactivate cancelled mobile number

Nard_YC — Mon, 22 Feb 2021 10:39:36 GMT

Hi there

Please note this is a public forum and you should not reveal personal details here as we’re unable to look into account details on Yes Crowd. Your number has been hidden to protect your information.

To see if we can re-activate your number we recommend Messaging us via the My Optus app.

Our Messaging team is available 24/7 and are ready to assist customers as quickly as possible.

If for some reason you’re unable to use the My Optus app, please send a private message to the official Optus Facebook page or Twitter page for further assistance.

Re: reactivate cancelled mobile number

ZoeH — Mon, 22 Feb 2021 09:51:53 GMT

How can I re-activate my Optus prepaid number please?

*****

Re: Huawei B818 - DO NOT update to latest firmware 10.0.5.2!!

digitizernz1 — Mon, 22 Feb 2021 09:28:10 GMT

I tend to agree on the firmware site. Been there myself and had a bad vibe.

Re: Huawei B818 - DO NOT update to latest firmware 10.0.5.2!!

Helmerson — Mon, 22 Feb 2021 09:26:31 GMT

Looks very dodgy to me, I wouldn't trust any download from such a source, let alone pay for it! While it shows the 10.0.5.2 WEBUI as a download, and also the matching version firmware, one does not know what is in it. Spyware? Potentially open your modem to some perhaps fraudulent individuals? And even it it was a 'clean' firmware, for which provider would it be? Voda, Optus, or non-branded?

In my view best to stay well clear of it, better to put up with the devil we know!

Re: Huawei B818 - DO NOT update to latest firmware 10.0.5.2!!

Nard_YC — Mon, 22 Feb 2021 05:12:23 GMT

, we don't throttle Wireless Broadband services. If you tested another SIM in the device and got better speeds, it could be that the current SIM may be faulty. I'd recommend heading to your closest Optus store with 100pts of ID and requesting a SIM replacement as this may resolve your speed degradation issues.

You can always check our Network Status Page for any issues in your area and also try some of our troubleshooting steps for 4G Wireless Internet.

If you're needing further assistance with your service, we recommend Messaging us via the My Optus app.

Our Messaging team is available 24/7 and are ready to assist customers as quickly as possible.

If for some reason you’re unable to use the My Optus app, please send a private message to the official Optus Facebook page or Twitter page for further assistance.

Re: Huawei B818 - DO NOT update to latest firmware 10.0.5.2!!

RandyJ — Mon, 22 Feb 2021 04:57:06 GMT

My 500GB plan started out getting over 100mbps download at not busy times.
It has slowly degraded over time.
I thought it was due to more people probably using the network working from home etc. could get a Max of 30mbps.
I decided to test another Optus sim in the modem.
I swapped the sim in the exact same spot and boom, back to full speed.
I believe Optus have been throttling my service...

Re: How to Deactivate a sim

Ammy47 — Mon, 22 Feb 2021 04:39:42 GMT

Re: Huawei B818 - DO NOT update to latest firmware 10.0.5.2!!

tekjim — Mon, 22 Feb 2021 04:34:28 GMT

So I just found this website which purportedly has older firmware versions. Does someone know which would be the correct file before I consider paying for this?

https://easy-firmware.com/index.php?a=downloads&b=folder&id=48332

Re: Huawei B818 - DO NOT update to latest firmware 10.0.5.2!!

Helmerson — Mon, 22 Feb 2021 04:29:34 GMT

I quote from the previous contibutor "Optus eventually gave me a new modem without the 10.0.5.2 firmware. It asks for me to upgrade almost daily (no way to turn off the upgrade nag), but it doesn't drop out."

Well - doesn't that tell all - beyond any doubts - that the last firmware update is seriously flawed, and yet after all this time, still nothing from Optus to help us!

Which is just a reminder that we are not customers they value, just money bringers! Unfortunately, this attitude is common in this industry. A friend once said "put Telstra, Optus and the NBN into a hessian sack and kick it, you will always kick the right one..."

Re: Puk code

Jack_YC — Mon, 22 Feb 2021 02:59:37 GMT

Hi , if your device is asking for a PUK code, please check our How to get your PUK code guide and follow the steps listed there.

If you do require any further assistance, I recommend sending us a message via the My Optus App so we can check that out for you. Jack

Re: Huawei B818 - DO NOT update to latest firmware 10.0.5.2!!

Dev66 — Mon, 22 Feb 2021 02:37:32 GMT

Hi Robbo,

Yes, everything you describe is familiar. Here's what I've found:

The area that 4G is being offered is shrinking daily. If they can get you to swap over to their NBN offering or 5G offering then the profit is more. The 4G 500GB was almost a loss leader for them (no loss though, I expect). So, the towers in my area haven't changed but the month after NBN was available in my area then the 4G wasn't offered for new customers. NBN is pointless for me because it FTTN and I'm > 7km from the exchange. 50mbps is my theoretical maximum on nbn (but likely 10mbps is likely my best). I get 100mbps on 4G on a good day.
Optus eventually gave me a new modem without the 10.0.5.2 firmware. It asks for me to upgrade almost daily (no way to turn off the upgrade nag), but it doesn't drop out. I had to buy the new modem and Optus said they would reimburse the money on my account with a credit. It had to do with the store (obviously a franchise) not allowing anyone to leave without paying for the modem - they quite rightly didn't trust Optus to pay them....
Optus debited my account for $211 instead of crediting it! They agree they can see on the forms that I was meant to have this credited to my account, but they need me to go back to the store to get the store manager to write on my account that I was given the modem and paid for it (massive circle of responsibility). On the internals it just said I was given the modem and doesn't say I paid for it.
The more pertinent issue: I can recreate the scenario on the new modem, but only if I want to do so which may give a clue to the problem. I have a MESH setup and turn off the wifi on the modem. I have a 5 port and 8 port switch attached - through which the mesh is connected. If I connect two of the mesh units to the ethernet (as opposed to just one) then I get exactly the same issue as before. The access request from two of them seems to fry the logic of the firmware.

Best for now,

Re: Puk code

haizdnguyenz — Mon, 22 Feb 2021 02:27:18 GMT

I accidentally puk my sim on my optus x lite

Re: Facebook verification code SMS text doesn't arrive

Jayjay2121 — Sun, 21 Feb 2021 06:27:29 GMT

Hi there did you end up finding a way to recover your account am currently having the same problem

Re: Moving off family plan

petergdownload — Sun, 21 Feb 2021 05:32:08 GMT

So basically if you stay with Optus post paid (as he is currently on) then he'll just need to transition to one of the standard post paid plans. Easy enough but they're pricey. He could have 60Gb for $50 a month.

Another option is move onto a long term prepaid (12 months). These are better value for example Boost $300 for $328 Gb (a year). Or $25 for 30Gb a month. The nice thing about these plans is you can use 5Gb one month and 50Gb the next. Just average it out and use wifi when possible.

https://boost.com.au/shop/300-prepaid/

Re: Moving off family plan

Aman_YC — Sun, 21 Feb 2021 04:11:04 GMT

Hi @ FILEDINPENSKE - Thanks for your reply.

With regards to relocation I'd advise calling our relocation team at 1300 555 241 anytime after 8AM tomorrow and let them know of the situation.

The staff will submit your relocation order and also give you a tentative date of the connection. With regards to the NBN equipment, they might be able to raise a NBN fault as well with details so that a NBN tech can come and replace the hardware. Please do let them know of the equipment that's missing.

If you’re still needing a hand, we recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.

Re: Moving off family plan

FiledinPenske — Sun, 21 Feb 2021 03:25:59 GMT

Looking at him chewing through it on the sofa right now .. the sky is the limit. Once I get home broadband back on... I would say.. 30gb. He gets all his data from my plan. There is another sim on my plan provided when I set him up..which he has never used nor do I understood what it is for...

Re: Bonus data

Aman_YC — Sat, 20 Feb 2021 10:47:12 GMT

Hi @ DEFWISH2012 - Thanks for reaching out to us here.

Can you please contact our messaging team from My Optus App and they'll be able to assist.

If for some reason you’re unable to, if you have a social media account, please then Optus on Facebook or on Twitter with the details for further assistance.

Bonus data

Defwish2012 — Sat, 20 Feb 2021 10:30:49 GMT

Optus sent me an sms for bonus data. Put in number and code. No respond.

Re: Why are no solutions visible?

petergdownload — Sat, 20 Feb 2021 06:51:38 GMT

Any open forum is a bit risky for a company. Many people come to complain or are upset. In Optus full favour is they have never once censored posts (other than abusive or bad language). But I agree with the above that a decision was made a while back to slowly shut down the forum. Functionality has been steadily removed and mod support once something of a place to go to get those curly problems looked at properly, is now just a place of referral.

As I understand it the mods view all Optus portals Twitter, here, Facebook etc through a single custom interface. Perhaps Optus will reboot the forum one day.

Re: Lease

petergdownload — Sat, 20 Feb 2021 06:43:10 GMT

Why Optus don't make the purchase price result available I don't know. It's a set list and updated monthly.

The good news about taking the purchase option is no inspection is needed and damage is irrelevant.

Re: Why are no solutions visible?

thestuburns — Sat, 20 Feb 2021 05:15:48 GMT

I thought the point of having this forum was to allow other users to offer solutions to tech problems which would free up Optus staff to deal with problems related to customer accounts etc that can't be solved by instructions or technical workarounds. Things like handset function and other aspects of tech use could easily be addressed by members without the need to tie up paid operators at Optus. I have had my query resolved after contacting a rep, and in this case it was something that needed account access, but several other queries along the same lines were marked as "resolved" when in fact they were just referred to an Optus team member. The whole point of this existing is to allow customers to solve their own problems without tying up additional resources. If the standard response is an Optus staff member being on deck to tell people to contact them directly, I fail to see the value in maintaining the site at all.

Re: Why are no solutions visible?

AndS — Sat, 20 Feb 2021 02:34:38 GMT

I did not know in the past you could private message on yescrowd. There seems to be an overall process little by little change at a time of moving issues away from public forums / areas so that the public do not know how good or BAD optus is at helping their customers.

Re: Why are no solutions visible?

Tuong_YC — Sat, 20 Feb 2021 02:29:49 GMT

So when it comes to technical enquiries, whilst we can provide general assistance there are always a couple factors that can impact service such as network of the address, billing etc.

If you have a question or concern , we will do our best to assist via whichever channel you decide to use however for more specific assistance we would recommend reaching out to our teams for further review

Re: Why are no solutions visible?

YetAnotherAcc — Sat, 20 Feb 2021 02:18:22 GMT

wrote:
Privacy concerns are IMHO a smoke screen as privacy is only an issue when dealing with an Optus account issue, not an issue with a modem connectivity issue.

Absolutely. What's worse is they got rid of the private messaging here (so that Optus could actually get private details securely) and said it would be replaced. It hasn't and they wouldn't entertain the possibility of keeping it around until there was a suitable replacement.

Re: Why are no solutions visible?

AndS — Sat, 20 Feb 2021 02:12:38 GMT

I have seen worse, where the original person has thanked someone for a solution given by an end user and the first standard Optus twitter/facebook post in the thread was marked as the solution a month after the last post in the thread.

Re: Why are no solutions visible?

YetAnotherAcc — Sat, 20 Feb 2021 02:08:07 GMT

And I've seen Optus' generic replies being marked as solution even though there have been better replies from users.

Re: Why are no solutions visible?

AndS — Sat, 20 Feb 2021 02:00:52 GMT

Privacy concerns are IMHO a smoke screen as privacy is only an issue when dealing with an Optus account issue, not an issue with a modem connectivity issue. See the big RED message block on the right... which is valid, but as it says in the Note - customer accounts/orders NOT faults with equipment.

Sometimes a fault will require equipment to be replaced or returned to Optus and if this eventuates than refereing the issue to twitter or facebook or the optus app is okay as Optus will need to put notes in the custiomers account to marry up with the equipoment when optus get it back.

Re: Why are no solutions visible?

thestuburns — Sat, 20 Feb 2021 01:53:35 GMT

I understand the privacy concerns, but for technical problems there are often likely to be solutions that others can suggest without needing to contact an Optus team member. It seems like just an extra step to the same end.

Re: Why are no solutions visible?

AndS — Sat, 20 Feb 2021 01:52:24 GMT

It gets worse as allot of the solutions are what the optus OP's have put in and the real solution is by end users. Looks like it's to do with analysis of the forum so that Optus have been answering the questions posed, but as you have pointed out this is not the case in the vast majority of cases in the last 3 months or so.

It's gotten allot worse in the last 3 months, so it looks like from the outside something internally happened about Nov last year in optus.

Overall the yescrowd solutions and forum feedback from Optus support is to not allow end users to see of find the solutions from the forum as has said they are directing people to Twitter and/or Facebook and/or the app with no feedback or updates to the original post.

The forum improved in 2020 Q3, but has gone down hill in 2021 Q1 IMHO.

Re: Lease

Steven_YC — Sat, 20 Feb 2021 01:50:33 GMT

Hey - Thanks for the question.

The fee will depend on a few variables and the Market price at that time. Feel free to message our team via the My Optus App and they can assist you with this. More information about Leasing phones here if you wanted to read up.

Re: Why are no solutions visible?

Tuong_YC — Sat, 20 Feb 2021 01:47:37 GMT

Hey , thanks for reaching out. Whilst I can certainly appreciate where you are coming from the YesCrowd forum is a place made for open discussion and exchange of tips as well as assistance. We are unable to discuss account information on public platforms for security and privacy reasons hence we ask to be contacted directly to discuss specifics and have provided catered support

Re: Lease

edfish — Sat, 20 Feb 2021 01:31:41 GMT

how much is purchase

Re: Why are no solutions visible?

petergdownload — Sat, 20 Feb 2021 01:24:40 GMT

Optus have largely abandoned their forum. It is as you say now largely just a gateway to their Twitter and Facebook portals.

Why are no solutions visible?

thestuburns — Sat, 20 Feb 2021 01:15:53 GMT

What is the point of this forum if every query is marked as solved but every query is told to contact Optus directly by other means? What a waste of time and resources.

Re: Returned lease phone assessed as damaged

petergdownload — Sat, 20 Feb 2021 01:22:58 GMT

The Optus leasing program was a travesty of dishonest marketing and a bad deal to boot. They literally cancelled it overnight when presumably they were looking at a legal challenge that might have meant the entire scheme was void.

At this stage you should have several good options.

1) Why do you think the insurance has run out? the leasing plan goes for 26 months before expiring. If you had insurance on the phone then look at your bill and you should see a charge for it.

2) Did you hand the phone back before 26 months? After that point Optus are responsible for any damage. Before that point you are, but you are also covered by insurance.

Request the phone be returned so you can lodge an insurance scam. Insurance covers the date it was damaged, not the date you make a claim.

Also request a full report with photos on this 'internal damage' (water?) - are Optus seriously suggesting that if the phone turns on, appears undamaged and works fine that they still pull the phone apart and check for 'internal damage?)

3) Probably the best option is to tell Optus that you were misled at the point of sale and didn't realise you were entering a leasing program and thought you were getting a standard 'buy the phone' plan. This is the legal issue Optus really tripped over. You were (and are) willing to return the phone and walk away but not willing to buy the phone or pay a damage fee. Tell them you will be making a ACCC and TIO complaint if they want to push the matter - just stand your ground and keep saying you were mislead and now are willing to walk away with no phone (unlike the standard deal where you would own that phone outright now)

4) Make a TIO complaint. Its easy and the TIO has the power to force Optus to comply and will do the heavy lifting on your part. Again you were mislead on the terms of the deal.

5) If all that fails (or you can't be bothered) then request to purchase the phone. I assume it was in working order when you handed it in? Sell it on eBay for $500 or more and you're ahead.

Re: Returned lease phone assessed as damaged

sam2481 — Fri, 19 Feb 2021 21:40:09 GMT

Just harass them and demand to know what the damage is, call them, the online chat is hopeless.
I spent about an hr the first day and was told I would receive an email and a text confirming the conversation and a call back within 48 hrs, received none of that.
Called again and said I wasn’t getting off the phone until I’m told how the two staff at the store I sent it back from said it was great condition and now it’s damaged. After 20mins on hold while they ‘called the store’ the girl in the shop magically remembered my specific phone and they decided it was damaged in transit. The idiot I spoke to even mentioned it’s a common problem.
Considering the person in store fills out a form when they send it shouldn’t they maybe check that before sending someone a bill? Or if it’s a common problem maybe change your shipping method? Clearly it’s all bullsh*t.
At the end of it they said they have to wait for the charge to appear on my bill and then manually remove it, next day I got a text saying ‘since it’s been 5 days and we have had no response we will be charging your next bill, rang again got told again about the manual removal of the charge.
I wouldn’t want to be the person who receives my call if they charge me that money.
I signed a new 2 yr contract but will probably buy out the phone and go elsewhere. I don’t really care about $150 but I do care about being scammed. I could’ve done the insurance scam myself and didn’t so why do they get to?

Re: Returned lease phone assessed as damaged

Lisa1969 — Fri, 19 Feb 2021 20:27:16 GMT

I agree . I had insurance too, returned the phone in what I believed was perfect condition then told I owe $499 for internal damage.

I mentioned I had insurance and was told because the contract had expired the insurance wasnt applicable. Being in Melbourne and in the middle of covid I wasn't going to rush the phone back to my local Chadstone store where there had also been several covid outbreaks. It was returned only weeks after the contract ended once restrictions had lifted.

I didnt ask to lease the phone in the first place. I didnt even know that was a possibility. I was talked into it by the store person and I took out insurance to be sure. The insurance has proven useless.

Once the phone is handed over to store staff we have no control or power to have any say or comeback. Its pay the damage fee, buy out the phone or nothing. I can only take their word for it the phone has internal damage.

I am a single mother, sole trader who has had mobile, fixed line and NBN with Optus for a long time. I am a low income earner and like many of us affected greatly by covid. I now have a $499 charge on my bill.

Optus know their leasing program hasn't worked and no longer offer it but are not doing the right thing by their customers who took this out.

I feel let down and bullied by Optus.

Re: Damage Fee? after returning a good working phone.

Rob_YC — Fri, 19 Feb 2021 12:02:37 GMT

Hey , are you able to send us a message via Facebook or Twitter? Our team will be able to confirm your details and follow up via those platforms.

Re: Damage Fee? after returning a good working phone.

billzai — Fri, 19 Feb 2021 11:51:03 GMT

I cant!! Asked for help on the chat and they said they can't do anything and I have to come to the store and ask the employee. I WENT to the store and asked for help and they said they can't do anything about it as the phone had gone to the warehouse. This seriously feels like a scam as I can't do anything about it and I really need help.

Re: Damage Fee? after returning a good working phone.

Tina_YC — Fri, 19 Feb 2021 11:27:35 GMT

Hi , thanks for getting in touch with us. We're really sorry to hear about your frustrating experience. This is certainly not the level of service we strive to achieve.

Please note that we’re unable to look into account details on Yes Crowd. Therefore, we recommend messaging us via the My Optus app. Our Messaging team is available 24/7 and are ready to assist customers as quickly as possible. If for some reason you’re unable to use the My Optus app, please send a private message to the official Optus Facebook page or Twitter page for further assistance.

Damage Fee? after returning a good working phone.

billzai — Fri, 19 Feb 2021 11:02:04 GMT

I don't know where to start, last month in January my Optus Flex Plan has ended, being the good customer that I am, I returned my leased iPhone XR that I've always taken care of (in a case all the time, put a screen protector, never dropped it, etc). Went to an Optus Store and gave the guy the phone, he was impressed that the phone was in good working condition, everyone was happy, I signed the paper that says the phone was working good, and he took the phone and said I could keep the box and the charger, everyone was happy. A month later I got an email saying that the phone is damaged and I have to pay for the damaged fee???!? How? I signed the paper, the employee was there to verify it, and I got a $499 damage fee??? I'm furious, I don't know what to do, all I know is the phone that I returned was immaculate and the Optus clerk can testify that the phone was in good working condition when I returned it. I'm sorry, but I seriously feel like I'm getting scammed, we're in a damn pandemic, $499 is a lot of money!!! still no answer from Optus, no calls, been complaining for almost a week.

Re: Not registered in network

Casey_YC — Fri, 19 Feb 2021 04:15:21 GMT

Hi there,

Thanks for reaching out about your mobile troubles.

This can be that the SIM is no longer active on the network due to a deactivation or suspension etc.

In this case, we recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.

Not registered in network

adcockf — Fri, 19 Feb 2021 04:01:30 GMT

I cannot use my Mobile error "not registered in network"