All Apple ® posts

Re: Don’t get verification texts

Serena_YC — Tue, 23 Feb 2021 22:17:43 GMT

Thanks for getting back to us on this .

In that case, as has suggested, I would recommend getting in touch with our teams via the My Optus app for further assistance. Our teams would also be able to raise a case with our senior tech experts to investigate the issue further for a resolution.

Re: Don’t get verification texts

Matdb — Tue, 23 Feb 2021 22:05:45 GMT

Hi there,

I can send and receive normal sms and simm seems okay. It’s just in relation to security verification sms services.

Re: Don’t get verification texts

Aman_YC — Sat, 20 Feb 2021 07:14:35 GMT

Hi - apologies for any inconvenience this may have caused. Can you please confirm if you can make calls and receive normal SMS and the issue is just with the auto generated SMS?

If you SIM is working normally and the issue is just with the security code SMS then we might have to refer this to our senior tech experts.

For that please refer to our chat team by clicking on this link here . Please note you can chat from My Optus App help and support as well.

If for some reason you’re unable to, if you have a social media account, please then Optus on Facebook or on Twitter with the details for further assistance.

Don’t get verification texts

Matdb — Sat, 20 Feb 2021 06:47:36 GMT

Hi,

I have been having an issue getting any security code sms through to my number. This has happened to me with a number of apps. I have seen a similar post, and reset my network settings but that hasn’t solved the problem either. Any other ideas would be appreciated.

Re: How to block sender in optus webmail

CherylChant — Wed, 17 Feb 2021 10:01:21 GMT

hidden and

and hidden

Re: NUMBE SHARE STILL NOT WORKING

CCP — Tue, 16 Feb 2021 01:40:15 GMT

I am having the same problem setting up data share on my apple watch - have spent hours on the phone with Optus troubleshooting over the last couple of weeks and the case has been escalated but still no solution.

I have tried everything you mentioned and am very close to giving up.. about to switch provider.. have you had any luck?

Re: Phone Outright

Jono_YC — Sat, 13 Feb 2021 04:01:35 GMT

Hi it's not great to hear that you're experiencing issues with your bill.

If you’re still needing a hand, we recommend messaging us via the My Optus App. Our team is available 24/7 and are ready to assist customers as quickly as possible.

We're also available to assist via Social Media. Please send us a private message to Optus on Facebook or a DM on Twitter with the details for further assistance.

Phone Outright

RosiMynx — Sat, 13 Feb 2021 03:37:18 GMT

Why is there a bill to purchase the phone on my first bill payment? It’s a month to month

Re: iPhone 12 paint peeling off

AndS — Wed, 10 Feb 2021 06:00:28 GMT

If the paint is peeling so soon then the product may not meet the fit for purpose or be a manufacturing defect when it was made. Either way it would be covered by the australian consumer laws.

As Peter has indicated Apple would be quicker to fix / replace it.

Re: iPhone 12 paint peeling off

Manrico — Wed, 10 Feb 2021 04:57:52 GMT

Thanks for your reply petergdownload!

Re: iPhone 12 paint peeling off

petergdownload — Wed, 10 Feb 2021 04:55:55 GMT

"The peeling of paint or scratches is not covered under warranty. "

But likely would under consumer law of merchantable quality. I'd also suggest manrico that you have it checked at an Apple store as they may also agree it needs to be fixed/replaced.

Re: iPhone 12 paint peeling off

Aman_YC — Wed, 10 Feb 2021 04:30:56 GMT

Hi - Really sorry to hear that this is happening.

So that we can check the handset can you please visit your nearest Optus store and the staff there will assess it. The peeling of paint or scratches is not covered under warranty.

Please let us know once you have been at the store and how did you go.

If you’re still needing a hand, we recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.

If for some reason you’re unable to, if you have a social media account, please then Optus on Facebook or on Twitte r with the details for further assistance mentioning you’re unable to use the My Optus app.

iPhone 12 paint peeling off

Manrico — Wed, 10 Feb 2021 04:08:36 GMT

I have had my iPhone 12 since November 2020 and the paint is already peeling off.

Phone has never been dropped.

I've read about this issue from other owners, same issue.

Is this issue covered by the warranty?

Thank you.

Re: Can't access my voicemails

George_YC — Wed, 10 Feb 2021 00:21:25 GMT

Ahh, glad to hear ! Happy we were able to help out, have an awesome day 😊

Re: Can't access my voicemails

Dermotjudge — Wed, 10 Feb 2021 00:01:53 GMT

Thanks George. I got it sorted. Much appreciated.

Re: Can't access my voicemails

George_YC — Tue, 09 Feb 2021 23:40:19 GMT

Sorry to hear you're having some issues with your Voicemail.

Have you visited our support page How to set up Voicemail for your mobile to see if voicemail is set-up correctly?

Please note that we’re unable to look into account details on Yes Crowd and your number has been hidden as this is a public platform.

If you’re still needing a hand, we recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.

If for some reason you’re unable to, if you have a social media account, please then send a PM to Optus on Facebook or a DM on Twitter with the details for further assistance mentioning you’re unable to use the My Optus app.

Can't access my voicemails

Dermotjudge — Tue, 09 Feb 2021 23:25:29 GMT

Hi Optus Team,

I can't access my voicemail. My number is *****and when I enter it into the phone when prompted after calling 321, it rejects straight away.

Regards,

Dermot Judge

Re: Best Phone Plan

petergdownload — Mon, 08 Feb 2021 04:15:30 GMT

Best is different for everyone. Why not say what you need (not like)? How much data a month (10Gb, 20Gb, 100Gb) . How much would you like to spend? ($10, $20 or $80, etc?)

Do you all live together and so could maybe use Optus data sharing across the plans?

Swapping the numbers and ownership around is pretty easy so long as everyone is in agreement.

Do you have to buy a phone (or more) on a plan or can you buy outright?

Re: Best Phone Plan

Kartika — Sun, 07 Feb 2021 08:20:45 GMT

Hi , you can find our Apple iPhone 12 pro Max Plans & pricing → here.

If the mobile number is in your dad`s name then only he can sign up / recontract for a new handset as he is the account holder.

If you are looking to change the number in your name then a change of ownership request has to be submitted either online → here (can take 10 working days to process) or you can do this at the shop as well (then and there). However both the current account holder (your dad) and new account holder (you) have to be present. More info on change of ownership can be found → here.

Once the service is in your name then you can sign up / recontract without the need of your father to get the new handset as you will be the account holder.

Best Phone Plan

Emma03 — Sun, 07 Feb 2021 07:36:09 GMT

What is the best plan for the IPhone 12 Pro Max? I’m not wanting to spend to much per month
Also my phone is currently in my dads name but is unable to come with me to get a new phone. We have 3 phone on the one plan so 3 different number when I get my new phone it will be in my name am I able to get this number on the new phone? And my brothers phone broke so he’ll be getting this and the number that belongs to him will go in to this phone. Is this all possible with out my dad if I get him to ring or something while I’m I there? We are in need of phones for work purposes and I’m the only one that can get the day off

Re: NUMBE SHARE STILL NOT WORKING

Jojo1966 — Wed, 03 Feb 2021 11:16:36 GMT

Thanks. It’s already been escalated to 2 senior experts, still no resolution. Activated and deactivated multiple times, new sim, erased Watch, restarted phone, paired and unpaired again. Have done this multiple times - at least 10-12 times. It’s never ending.

Re: NUMBE SHARE STILL NOT WORKING

Kartika — Wed, 03 Feb 2021 10:23:41 GMT

Hi sorry about your ongoing number share issue. I assume you have already activated the → number share feature on your service.

We will need to look into your account to investigate further and might have to raise it with our senior expert to get it fixed. However since this is a public forum we can`t access customers account details here. As such your best to contact our Technical Support team via the → messaging service to assist you further.

NUMBE SHARE STILL NOT WORKING

Jojo1966 — Wed, 03 Feb 2021 09:31:56 GMT

Almost 10 days and opts still can’t number stare to my new Apple Watch SE. Was working perfectly with my old network. Technicians have had me pair, unpair, erase, pair, unpair, erase, pair etc etc. They then issued a new sim - so I replaced the sim, unpaired and re-paired the watch added the mobile plan but it still says no mobile data plan on the watch and not in use on the phone. 10 days.......

Re: Apple Watch series 6 - One week old, now saying No SIM

Serena_YC — Tue, 02 Feb 2021 23:41:53 GMT

Hi ,

Thanks for raising this with us here.

Please note that we are unable to look into account details on Yes Crowd. If you’re needing a hand with your account, we recommend messaging us via the My Optus app.

Our Messaging team is available 24/7 and are ready to assist customers as quickly as possible.

Apple Watch series 6 - One week old, now saying No SIM

e328606kate — Tue, 02 Feb 2021 23:31:31 GMT

Hi All,

My Apple watch Is now one week old, I have apple iPhone 7.

I got the new Apple watch one week ago from HARVEY NORMAN, they out me on an Optus plan, eSIM apparently, watched worked fine for 4 days, now saying NO SIM?

I don't know what else to do? should be linked to mu number: *****

The SIM number is: *****

CAN some one please assist?

(Randomly apple did an update Sunday Morning and since then it hasn't worked?)

Thanks

e328606

Re: iPhone 12 not receiving mms

Vin_YC — Mon, 01 Feb 2021 08:50:04 GMT

Hi , thanks for reaching out to us here. Sorry to hear you're having troubles with MMS after switching to a new iPhone.

Can you please reach out to us by a private message via our Social Media pages (official Optus Facebook page or Twitter page) where we'll be able to obtain your details securely and check your service configuration.

Alternatively, you can reach us on a smart device via our Messaging service on the My Optus app 24/7.

iPhone 12 not receiving mms

melissm — Mon, 01 Feb 2021 08:29:33 GMT

I have realised my new iPhone 12 is not receiving mms. I have checked message settings and trouble shooting online.

Re: iPhone 11 Pro max won't receive sms from Optus android phone

Jack_YC — Mon, 01 Feb 2021 00:59:27 GMT

Thanks for clarifying . It's good to see you've tried those troubleshooting steps.

We can take a closer look at your service for you, we'll just need you to send us a message either via the My Optus App or our Message Us page so we can verify your account details and assist further. We're unable to verify your account details on Yes Crowd as it's a public forum.

Re: iPhone 11 Pro max won't receive sms from Optus android phone

rlcosta — Mon, 01 Feb 2021 00:39:40 GMT

Thanks for your reply. Yes, I did all those troubleshooting tips before posting. I have 3 sims on my account and have tried all the combinations. The Optus sims won't SMS two different iPhones I have, although the android phone will receive SMS from the iPhones.

I've tested the SMS using https://www.bulksms.com/test/ and I do receive the SMS on both Android and IOS.

I can't afford to miss SMS's due to the need for 2FA and medical reasons.

Lost.....

Re: Number sharing not working

Serena_YC — Sun, 31 Jan 2021 23:30:36 GMT

Hi ,

Thanks for reaching out to us here. It's not great to hear that you have been experiencing issues with activating Number Share.

If you require further assistance with checking the case that you have, we would recommend sending a private message to the official Optus Facebook or Twitter page, along with the case reference number you have on hand. Our Social Media team would then be able to securely confirm your details and take a closer look into things for you.

Re: iPhone 11 Pro max won't receive sms from Optus android phone

Jack_YC — Sun, 31 Jan 2021 23:18:14 GMT

Hey there , thanks for letting us know about this SMS issue. So just to confirm, is it just your wife's phone you don't receive messages from?

I recommend you restart both devices, then check that each phone has the latest software versions installed. Please also try the steps in our SMS troubleshooting guide to see if this resolves the issue.

If the issue persists, please send our Technical teams a message via the My Optus App or our Message Us page. They'll then be able to help you out directly.

Number sharing not working

sranssingh — Sun, 31 Jan 2021 23:16:30 GMT

I have reported issues 2 weeks ago my number sharing still not working. I have reset network unpair and repair Watch so many times. I tried to talk to my case manager but no response she always says still working on issues it’s already 2 weeks what a joke

iPhone 11 Pro max won't receive sms from Optus android phone

rlcosta — Sun, 31 Jan 2021 23:01:15 GMT

As the title says, my wife uses an LG phone. I can sent SMS to her phone but I don't receive any return SMS. The iPhone is set up correctly according to Apple. I put my sim into an android phone and works OK....put the sim into an iPhone 8 and no SMS....no idea whats going on. Any ideas?

Re: IPhone mini

Jono_YC — Sun, 31 Jan 2021 12:55:25 GMT

I'm afraid that I cannot guarantee whether the store will exchange this for you. You'll need to head into store for more information.

Re: IPhone mini

Mich457 — Sun, 31 Jan 2021 12:37:02 GMT

Thanks. Is it possible for them to exchange it if I pay the extra cost?

Re: IPhone mini

Jono_YC — Sun, 31 Jan 2021 12:20:28 GMT

Hi it's not great to hear that you're not enjoying your new iPhone 12 mini. Generally speaking, we do not provide a refund or exchange for change of mind. However, we'd recommend visiting the store which you originally purchased the device from for more information.

Re: IPhone mini

petergdownload — Sun, 31 Jan 2021 12:10:26 GMT

If you've opened the box then the answer is no.

Best way to change the phone now is sell it 'As New' on eBay. You'll lose a few $100 in the deal but then you can buy the phone you now want.

IPhone mini

Mich457 — Sun, 31 Jan 2021 12:01:57 GMT

I bought an IPhone 12 mini yesterday at Optus in store but really don’t like it. Can I exchange it and pay the extra for a 12 pro? What is the best solution to get the 12 pro instead?

Re: Apple Store iPhone Credit Offers

Rob_YC — Wed, 27 Jan 2021 09:13:56 GMT

Hey , thanks for raising this with us. Our apologies for the confusion with this, just double checking our offer for this and I can confirm that was available until the 13th of January 202. We have all the terms and conditions for this offer listed on our Apple Store iPhone Credit offer.

Apple Store iPhone Credit Offers

Dmmm — Wed, 27 Jan 2021 08:42:19 GMT

Apple website has this offer open until 31/1/21 but optus has 13/1/21. Which is correct?

Re: Deleting from webmail

George_YC — Tue, 26 Jan 2021 21:44:26 GMT

Thank you for raising this issue.

Please note that we’re unable to look into account details on Yes Crowd.

If you’re still needing a hand, we recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.

Re: Iphone 12 Pro Max won't send MMS.

Vin_YC — Wed, 27 Jan 2021 05:21:43 GMT

Hi , thanks for reaching out to us here. Sorry to hear you're having troubles with MMS after switching to an eSIM.

Re: Iphone 12 Pro Max won't send MMS.

Bosley — Mon, 25 Jan 2021 10:04:18 GMT

I have set up my phone with an eSIM and it won’t let me send MMS after going through the troubleshooting. How would a new sim help with this?

Re: Iphone 12 Pro Max won't send MMS.

Steven_YC — Sun, 24 Jan 2021 23:48:03 GMT

Hey @AndS - We're currently not aware of any isolated issues with iPhone 12's and MMS however, if a SIM card can be replaced, we can then determine if this is isolated or not. Replacing the SIM card itself can often resolve network related issues similar to a phone reset at times.

Based off the results from the replacement, we can have the it raised to be investigated by our Technical team.

Re: Iphone 12 Pro Max won't send MMS.

AndS — Sun, 24 Jan 2021 23:30:06 GMT

There have been a number of iphone 12 MMS issues lately. The recommendation is to get a new SIM.

Is there a known issue with the iphone 12 when using old SIM cards when trying to use MMS? If there is then how do end users determine which SIM cards are affected?

If there is no known issue then why does replacing the SIM card fix the sending of MMS's?

Thanks.

Re: Iphone 12 Pro Max won't send MMS.

Tuong_YC — Sun, 24 Jan 2021 11:00:36 GMT

Hey , when you re-contracted onto the new handset - did you also replace your sim card? If not, I would recommend heading into Local Store and the teams on site will be able to provision a replacement free of charge and activate the service on the spot.

Replacing your SIM card will clear any interruptions to the connectivity as well as update the hardware and device settings. Give those a shot and see how you go

Iphone 12 Pro Max won't send MMS.

Tis777 — Sun, 24 Jan 2021 10:09:45 GMT

Hello

I have a new iphone 12 Pro Max and I cannot send MMS, I have enabled the sending MMS in the messaging field and this has not fixed the issue. I can send picture messages in other messanging applications. I cannot receive photos also. The phone is running the latest IOS.

cheers

Re: iPhone personal hotspot won’t connect to Nintendo Switch

jesscli — Sat, 23 Jan 2021 12:41:40 GMT

this sounds like it shouldn't work but it does every time. open up the network settings of your hotspot, scroll to password, just enter it again, save and it should connect!!

Re: Optus has launched Visual Voicemail!

Aman_YC — Sat, 23 Jan 2021 10:13:22 GMT

Hi , Thanks for reaching out to us here.

Optus has certainly launched Visual Voicemail for iPhone. Please click here for all the info that you need for this and how to activate.

I hope this helps. Please feel free to message us here or can contact us on Facebook or Twitter if you need help with this again.

Re: Optus has launched Visual Voicemail!

Soldier — Sat, 23 Jan 2021 09:15:39 GMT

This has to be #fakeNews

Re: Optus has launched Visual Voicemail!

Soldier — Sat, 23 Jan 2021 09:14:12 GMT

Great! Finally! I’ve been waiting for this since moving from T.

Now to just get the chat team to know what it is ...

Re: Unable to answer calls

Rob_YC — Fri, 22 Jan 2021 04:41:07 GMT

Hi @Jimmyjeggins, very sorry to hear you are having the same issue here. We do recommend raising this with our Technical Support team for them to take a further look into what's causing this. You can chat with them via the My Optus app for further assistance.

Re: Unable to answer calls

JiminyJeggins — Fri, 22 Jan 2021 04:13:43 GMT

Having the exact same issues. My hubby's started doing this early December and now I am having the same problem. Get a message about service delivery issues. Definitely looks like an Optus issue not a phone issue. Very frustrating!

Re: Deleting from webmail

Steve55 — Wed, 20 Jan 2021 23:10:24 GMT

I am having the same problem and its 2021!!!it takes ages,just about every spam email comes back !

I get "server error connection failed" this is on their server and its NOT closed WHY am I still with this poor service!!!

Re: Why am I getting mail quota warnings after clearing messages from the server?

Nard_YC — Tue, 19 Jan 2021 02:20:33 GMT

You're welcome, !

Haha yeah, deleted emails in your trash folder can start to pile up (like regular trash 😋 ) and take up a lot of space.

If you run into any further issues, give us a shout! 👍

Re: Why am I getting mail quota warnings after clearing messages from the server?

LLC141 — Tue, 19 Jan 2021 02:03:31 GMT

Thanks so much for your help, there were a few hundred still there! Hopefully this is now solved🙏

Re: Unable to answer calls

Serena_YC — Tue, 19 Jan 2021 02:03:02 GMT

Thanks for getting back to us on this, .

In that case, I would suggest getting in touch with our Technical Support teams via the My Optus app for further assistance.

Re: Unable to answer calls

PaulWinter — Tue, 19 Jan 2021 01:28:32 GMT

Thanks for the reply.

Yes I have just changed the time before diverting to the max 30 seconds. Not sure that this is the problem as on some occasions the diversion has been after 2 rings, and others more like 5-6 rings, even though on each occasion the caller has stated that the call kept ringing in their ear even though it had stopped ringing at my end.

The problem has occurred numerous times but works fine on other times. I have noticed if the problem occurs from people that I know what network they use (family and friends), they are on Optus. But the problem has also occurred on calls from other people which their network is unknown.

Re: Unable to answer calls

Serena_YC — Tue, 19 Jan 2021 01:11:02 GMT

Hi ,

Based on what you have described, there could be several reasons as to why this is occurring with your service.

If an incoming call gets diverted to voicemail after only a few rings, this could be due to the existing settings for your service in which calls only ring for a couple of times before getting diverted to voicemail. To my knowledge, the default setting for this is 20 seconds and you can amend this by increments of 5 seconds using the steps listed on our How to change the ring time before a call diverts: Mobile Phone support page.

Another reason could also be in the initial porting of your service whereby it was not completed properly. Do you notice this incoming calls issue to only occur with certain numbers or with callers from certain providers?

If the issue persists, we recommend getting in touch with our teams on the My Optus app for a case to be raised. From there our teams can look into this for you and advise on the next steps moving forward.

Keep us posted on how you go.

Unable to answer calls

PaulWinter — Tue, 19 Jan 2021 00:43:37 GMT

My wife and I both switched to Optus (from Telstra) early last year and purchased new iPhone 11's at the same time.

We are both having the same problem on occasions. Sometimes when we try to answer a call, the call registers as an "unanswered call" after only a couple of rings. However the caller on each occasion has advised that at their end, the phone rang continuously until diverted to VoiceMail even though the call had been terminated (at our end) automatically after a short time. If I try to call back straight away, the original caller states that they are getting an incoming call from our phone even though they are still "connected" on the original call which is still ringing in their ear.

I have recently been into the local Optus shop, and the only thing they could suggest is getting a new sim card. This was done but still getting the same problem.

Is this likely to be an Optus Network problem or an iPhone setting working with Optus? We have never had this problem before when we were with Telstra, and have been using different iPhones for years without similar issues.

Re: Why am I getting mail quota warnings after clearing messages from the server?

Nard_YC — Mon, 18 Jan 2021 20:46:20 GMT

Hey there , thanks for posting on YesCrowd.

Have you also cleared your trash/deleted folder? Deleted emails from your inbox will still use up your quota since they flow through to your trash/deleted folder until you permanently delete them.

For further information, please refer to our "Why do I get Mailbox Quota Emails?" support article.

If you're still facing issues, please don't hesitate to reach out.

Why am I getting mail quota warnings after clearing messages from the server?

LLC141 — Mon, 18 Jan 2021 20:29:44 GMT

Re: How to cancel my online order?

BradleyGolder12 — Sat, 16 Jan 2021 21:52:22 GMT

Re: Can you help me connect the eSim card on my new iPhone 12max

Sarah_YC — Sat, 16 Jan 2021 08:28:02 GMT

Hi Natelie14VC,

You can find more information on how to activate your eSIM by following the instructions on our Guide to eSIM's.

If you’re still needing a hand, we recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.

_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button

Can you help me connect the eSim card on my new iPhone 12max

Natelie14VC — Sat, 16 Jan 2021 07:39:13 GMT

Re: Apple Watch number share not working

Jack_YC — Thu, 14 Jan 2021 02:21:34 GMT

Hi , not great to see you're still experiencing this issue with your service. I recommend sending a message through to our Facebook or Twitter pages so we can access your account and follow up on this for you from there.

Re: Apple Watch number share not working

NicCC — Thu, 14 Jan 2021 01:54:42 GMT

Hi Kusharma,

I haven't either and mine has been reported since September 2020. I just keep getting passed around and the issue escalated when it is already supposed to be escalated. I just tried to ring my complaints liaison and her number is disconnected!

I hope you have better luck than me!

Re: How do I register on My Optus with an iPad data only SIM

Serena_YC — Tue, 12 Jan 2021 23:29:16 GMT

If you are unable to message us through the My Optus app, you can also message our teams through our website by clicking the Message Us Now button.

Alternatively, if you have a social media profile, you can also contact our Social Media teams via private message to the official Optus Facebook or Twitter page for further assistance.

Re: How do I register on My Optus with an iPad data only SIM

LeonP — Tue, 12 Jan 2021 23:16:12 GMT

You MyOptus App says it is unable to display my services via the app so I can’t log in. It then suggests I log in to the web portal which I can do but how do I message you from there?

Re: Cellular not working on Apple Watch Series 6

Serena_YC — Tue, 12 Jan 2021 23:13:49 GMT

Hi ,

Thanks for reaching out to us here. I am sorry to hear of the troubles you have had with activating Number Share on your Apple Watch.

As we are unable to look into account details on this platform, I would suggest contacting our Social Media teams by sending a private message to the official Optus Facebook or Twitter page for further assistance. Please do provide our teams with any fault reference tickets that you have on hand when you get in touch.

Re: Cellular not working on Apple Watch Series 6

cabkinn — Tue, 12 Jan 2021 22:57:03 GMT

I have been try since the end of October to get this working and have no luck at all I have spent over 50 hours talking to tech support and going into store I couldn’t be more cross Has any one gotten this to work

Re: Apple Watch Series 6 Blue 44mm

Tina_YC — Tue, 12 Jan 2021 06:08:35 GMT

Hi , thanks for getting in touch with us. I've checked our website and I can see Apple Watch Series 6 Blue 44 MM is in stock. I hope this helps. Tina.

Apple Watch Series 6 Blue 44mm

Alexander1 — Tue, 12 Jan 2021 05:13:30 GMT

Is the Apple watch series 6 4mm Blue ever going to be restocked? It has been out of stock for the past two weeks now.

Re: Iphone 12 constantly dropping network

Jono_YC — Sun, 10 Jan 2021 10:44:23 GMT

Hi it's not great to hear that you're experiencing issues with your mobile service.

We recommend keeping across our Network Status page, which provides up-to-date faults and works that may be impacting your service. You can also register for updates by clicking on the respective mobile tower, and then selecting “Log a fault”.

We also have a range of troubleshooting steps that may help with mobile faults

If you’re still needing a hand, we recommend messaging us via the My Optus App. Our team is available 24/7 and are ready to assist customers as quickly as possible.

We're also available to assist via Social Media. Please send us a private message to Optus on Facebook or a DM on Twitter with the details for further assistance.

Re: Iphone 12 constantly dropping network

BoYuan — Sun, 10 Jan 2021 08:45:45 GMT

Hi Shellcaster,

My new iPhone 12 Pro has the exact same problem like yours, the network gets dropped if I go to a new location, especially annoying whenever you need to sign in due to COVID, you realized your phone again had no internet services!
My new iPhone has eSIM as well, can you please let me know which store did you go and eventually solved the network problem?
Many thanks.

Re: Optus has launched Visual Voicemail!

Ness_YC — Fri, 08 Jan 2021 08:29:28 GMT

Sorry for the confusion, . I'm glad that your Case Manager was able to change the configuration for you. I have marked this as feedback so that we can utilise this to improve upon our services in future. Have an amazing weekend!

Re: Optus has launched Visual Voicemail!

User_380 — Fri, 08 Jan 2021 07:58:54 GMT

Optus support team told me this is not possible but a case manager has now enabled it correctly for me where the call is directed to the correct voicemail without the need of entering a number. Optus may want to train the lower-level support representative on the correct way of implementation.

Re: Optus has launched Visual Voicemail!

Ness_YC — Fri, 08 Jan 2021 06:31:41 GMT

Thank you for providing further detail . I can see where you are coming from and I have emailed our Mobile and Content Team for further clarification. I have also marked this post as feedback for the relevant teams to review.

In the meantime, if you like to turn Visual Voicemail off, our Messaging Team is available 24/7 via the My Optus App to assist.

Re: iPhone 12 Pro poor reception

Jono_YC — Fri, 08 Jan 2021 05:59:18 GMT

Hi it's not great to hear that you're experiencing issues with your mobile reception.

We also have a range of troubleshooting steps that may help with mobile faults.

If you’re still needing a hand, we recommend messaging us via the My Optus App. Our team is available 24/7 and are ready to assist customers as quickly as possible.

We're also available to assist via Social Media. Please send us a private message to Optus on Facebook or a DM on Twitter with the details for further assistance.

Re: Optus has launched Visual Voicemail!

User_380 — Fri, 08 Jan 2021 05:41:17 GMT

Yes, when a call is unanswered the caller hears a prompt and is required to enter the phone number of the voicemail box instead of the call being automatically routed to the recipient's voicemail like other ISP providers do and like the legacy voicemail did which you have now removed.

This is difficult when calls are forwarded from another number and the caller enters the wrong phone number.

iPhone 12 Pro poor reception

mpowrie — Fri, 08 Jan 2021 05:26:13 GMT

My iPhone 12 Pro has noticeably poorer reception than my previous phone since I bought it in November 2020.

I upgraded from an Android Pixel 1 which never had reception issues in my house for example.

Now with my iPhone 12 Pro, I frequently get garbled phonecalls (no call drops fortunately) from my house, and reception seems to be generally worse than with the Google Pixel.

I've disabled 5G under settings, and restarted several times per some advice I read on the internet, but the problem remains.

Any suggestions? Have I just got a bad unit?

Re: Optus has launched Visual Voicemail!

Casey_YC — Fri, 08 Jan 2021 04:18:31 GMT

Hi there

Thanks for your question.

Do you mean they have to enter it again after a message advising them to do so?

I just want to clarify where this is needing to be entered, to address your concern.

Re: Optus has launched Visual Voicemail!

User_380 — Fri, 08 Jan 2021 04:00:39 GMT

Why is it that a caller has to enter the whole phone number again once they have already entered it to call you, just to be able to leave a voicemail if Visual Voicemail is enabled?

And why doesn't the Optus support team not know about this feature which you are offering?

Re: Optus has launched Visual Voicemail!

Susylee — Wed, 06 Jan 2021 21:58:44 GMT

Why always iPhone first or only you have huge Android users it's really not fair

Re: Apple Watch number share not working

Steven_YC — Wed, 06 Jan 2021 15:05:54 GMT

Hi @Kusharma - If you can please send our Facebook or Twitter team a direct message, we'll get this raised for you so that our team can isolate the issue and get to the bottom of this. If you've already got a case raised, please share the fault number via the above contact methods and we can take it from there.

Re: Apple Watch number share not working

Kusharma — Wed, 06 Jan 2021 14:35:06 GMT

I have not got a solution to this problem since Oct 2020 and its Jan 2021

“Hi, Our team made few chanegs on your account please try to pair the watch and confirm to us through My Optus app.”

Extremely Disappointed

Re: Changing an iPhone colour

Steven_YC — Wed, 06 Jan 2021 13:17:36 GMT

Hi - Thanks for sharing this.

Did you already open the packing and turn on the handset itself? If so, I'm afraid we're unable to have this changed.

If you however have left the device in the original packaging without turning this on or opening it, it's best to call 133 937 to discuss this with our team. They will assess the device and also check this to best assist you.

Re: Cellular not working on Apple Watch Series 6

Steven_YC — Wed, 06 Jan 2021 12:33:52 GMT

It's not great that you've been left feeling this way, .

As George has mentioned above, we'd be more than happy to assist via the Facebook Or Twitter channels above. We'll be there if you need a hand with this.

Changing an iPhone colour

nadszz — Wed, 06 Jan 2021 12:15:30 GMT

Hi,

I recently ordered my iPhone 12 Pro Max in the colour blue and really want to change it to the Graphite colour.

Re: Cellular not working on Apple Watch Series 6

Mark11 — Wed, 06 Jan 2021 11:26:49 GMT

I’ve already spent about 8 hours over the last few days trying to resolve this and it keeps failing. Optus support for the Apple watch is seriously lacking and I’m going to open a plan with Telstra tomorrow - really bad customer experience.

Re: Cellular not working on Apple Watch Series 6

George_YC — Tue, 05 Jan 2021 13:11:48 GMT

Thank you for raising this issue and I'm sorry to hear you're having some problems with your Apple Watch and Number Share.

Please note that we’re unable to look into account details on Yes Crowd.

If you’re still needing a hand, we recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.

Cellular not working on Apple Watch Series 6

Mark11 — Tue, 05 Jan 2021 12:17:27 GMT

Hi,

Has anybody experienced issues getting cellular to work with Optus? I have had number share activated, then watch paired and different versions of this process (including factory reset of watch) reversed and redone about 8 times in the last 3 days. I’ve visited the Optus Store, talked to Optus tech support and even had Apple + Optus on the line at same time trying to resolve it....my Apple Watch still gives me a “call failed” message every time I try to call.

Looks like others have experienced similar issues in the past but it’s not clear what the actual solution was.

Thanks

Mark

Re: Optus has launched Visual Voicemail!

Johno42 — Tue, 05 Jan 2021 08:17:41 GMT

wrote:
Transcription as stated on that link:

Voicemail transcription (beta; available only in certain regions)

AKA not here

I believe that it is important that the information provided on this platform is correct.

When you say "AKA not here" in respect to the regional availability of transcription services this is may mislead readers to believe that it is not available in the Australian region.

This is not the case.

Here in the Australia other providers do offer access to the transcription component of Visual Voicemail. For example TPG provide the service as can be seen on this page.

The limitation of the transcription service is not a function of a regional restriction by Apple preventing Optus from delivering the service. The logical conclusion is that Optus chose not to offer it for whatever business reason that drove the decision.

For many who are interested in Visual Voicemail the transcription feature is significant especially business users and those who have hearing difficulties or wish to check messages in noisy environments. Limiting the service to not provide access to this functionality reduces the usability significantly.

Optus is free to make the business decisions, but I believe that they should inform the public that support for Visual Voicemail is only partial and does not include the transcription component of the service.

It may be worthwhile updating the original post in this thread to ensure that people do not make decisions based on incomplete or partial information.

Re: Optus has launched Visual Voicemail!

Jack_YC — Tue, 05 Jan 2021 01:13:42 GMT

Hey , not great to see you're experiencing this issue setting up visual voicemail on your new iPhone.

For more info, I recommend checking our How to add or remove Visual Voicemail guide. If you still require further assistance after checking that out, please send us a message via our Facebook or Twitter pages. We'll then be able to verify your account details and help out from there.

Re: Optus has launched Visual Voicemail!

Sootsie — Tue, 05 Jan 2021 00:22:04 GMT

Bought new iphone 12 Pro max from optus and visual voicemail does not work. Not even the sales lady knew what it was. Have been on message to a guy named Juvy who has no idea what i am talking about even sending thru pictures of the optus website to tell them they offer it. He says its ticked and offered to me but its not there and get NO notification that i even have a voicemail. Have searched internet and cannot find a fix. Any sugestions?

Re: How do I register on My Optus with an iPad data only SIM

Tuong_YC — Mon, 04 Jan 2021 12:01:01 GMT

That's certainly not great to hear , if you could please send your service details over on our 24/7 Messenger service available on the Optus App- we would be more than happy to take a look into your login and see what's going on

Re: How do I register on My Optus with an iPad data only SIM

LeonP — Mon, 04 Jan 2021 11:31:22 GMT

I had done that but when I log in it says the service I have selected is invalid.

Re: How do I register on My Optus with an iPad data only SIM

Vin_YC — Mon, 04 Jan 2021 07:38:42 GMT

Hi , thanks for reaching out to us here. Sorry to hear you're having some issues logging into the My Optus app.

Can you please try registering for My Account. Once you've done this, please try logging into My Account. If you're successful in logging into My Account, you'll then be able to use the same login details for the My Optus app.

If the above doesn't work, can I please bother you to reach out to us by a private message via our Social Media pages (official Optus Facebook page or Twitter page) where we'll be able to obtain your details securely and assist you further with setting up your My Account profile.

Alternatively, you can reach us on a smart device via our Messaging service on the My Optus app 24/7.

How do I register on My Optus with an iPad data only SIM

LeonP — Mon, 04 Jan 2021 06:42:51 GMT

I can’t receive an SMS on a 4G iPad so how do I use the My Optus app?

Re: iPad app controls on Optus sport app vary clunky and new option should be added

Casey_YC — Mon, 04 Jan 2021 05:08:28 GMT

Thanks for clarifying that for me. I just want to be sure in case they ask when they get back to me.

I will be able to respond here once I've had a reply from the team.