Broadband & Telephony topics

Huawei B818 - 263 slow speeds

TheGMac316 — Fri, 26 Feb 2021 03:41:47 GMT

I got this today it was going all well until a few hours ago where now im only getting these speeds

I tried logging into to mobile broadband but its not accepting the password on the bottom of the modem.
Anyone know how to fix this issue? Optus customer support wasn't much help

sagemcom 5366 lte

spuddo1 — Thu, 25 Feb 2021 09:37:42 GMT

The Network light is red. I am able to use everything normally, so what is going on? I have searched for a manual that might explain this to no avail!!!!

Wireless Broadband speed dropped from 25 MBPS to 3.5 MBPS

emmsee — Wed, 24 Feb 2021 13:05:18 GMT

I've been 2 years on the Optus Wireless Broadband (500gb/month) using a Netgear AC800S modem connected to a 4G MIMO Antenna, connected with LCU400 Coax.

Until this week I regularly (school Holidays excepted) got 25 to 32 MBPS and suddenly it has dropped to .8 to 3.5 MBPS - slow as dial up!

I've changed the sim to my phone - same result (my phone's an unlocked Telstra mobile and I regularly get 80 MBPS on it, with a Telstra SIM in it).

The Optus Tower is 1.4 KM (ATCF) in line of sight of both antennae. The tower runs on 700, 1800 & 2100 MHz (4G+)

I've rebooted the modem 8 times and the devices numerous times.

Modem firmware is UTD.

I've rebooted my laptop, Chromecast Google TV, both mobiles and a Roku box.

I've disconnected all devices from WiFi and Bluetooth, isolating the laptop as the only device connected to the AC800S.

My devices are all within 2.3 metres of the modem.

I run a VPN, but the difference with/without VPN enabled is negligible.

No outages reported at Optus.

I'm at Gloucester NSW.

Anyone got any advice for me?

cheers

Mike

How do I add a VOIP handset to Loop?

Kempatron — Tue, 23 Feb 2021 05:50:38 GMT

We are running Optus Loop and have a main phone provided by Optus. I need to add a new phone and the company next door has given us a Yealink cordless phone. I can't find the details needed to register this to the Loop SIP server, is it possible to do or is this another locked out thing?

C62199

Matt-ARN — Tue, 23 Feb 2021 04:17:47 GMT

Hi All,

I was wondering if i can have the date this change was submitted?

Change Reference Number: C62199
Start Date & Time: 28/01/2021 23:59:00
Finish Date & Time:29/01/2021 06:00:00

Cheers Matt

Unable to port forward to view CCTV remotely

Highway1981 — Fri, 19 Feb 2021 23:31:35 GMT

Good Morning,

I have recently connected my CCTV to the internet and I have been able to view the camera on my phone whilst I am connected to the WIFI, however I have been unable to connect outside the LAN. I have completed the port forwarding, however I haven't had any luck.

I have checked my port and I keep getting informed that it is closed despite it being open.

I have a Sagemcom 5366 TN modem.

Thanks for any assistance.

Connecting Telephone Copper wire to Optus cable so NBN Box can be positioned further back.

Loomy — Fri, 19 Feb 2021 23:05:43 GMT

I had an NBN serviceman come to connect me to the NBN...Currently, I have been using Optus Cable...

I needed the NBN Box in my home office in the back garden of my house but he said he would/could only install the box closest point from the pit to a power point and copper wire.

So...I needed the NBN Box (and Optus modem) about 200 feet further away than the closest point it would have been set up.

He suggested as a solution to my problem was to get an electrician JOIN the phone copper Wire to my existing Optus cable which runs all the way from the front of my house to my office at the back and then get the NBN technician to install the NBN Box in my office from the Optus cable now connected to the copper wire phone line.

Cold anyone please tell me whether this is a viable methodology and the way to get the NBN Box into my office versus the front of the house about 300 feet away?

Thank you.

Loomy

How to configured the pppoe on optus ultra wifi modem

Alexer_Eternity — Wed, 17 Feb 2021 05:24:12 GMT

I am planning to use my Optus wifi modem with another isp, how can I configure the pppoe of the optus wifi modem?

Recurring disruptions of my internet

PZeimer — Wed, 17 Feb 2021 03:59:00 GMT

I am very disappointed in my NBN internet as I am experiencing disruptions of my internet on multiple occasions

Phone blocked

Max27385 — Tue, 16 Feb 2021 09:39:45 GMT

I’m trying to pay my overdue bill but my account just goes to a page saying contact us. I can’t use chat as that’s the only page that it will show when I log in.

Slow as a snail

Hannelly — Tue, 16 Feb 2021 01:31:26 GMT

Can you please check pur connection as it is CRAP.
44 Glenayr Avenue Denistone West NSW 2114

sagemcom 5366 guest network

ozlowes — Mon, 15 Feb 2021 00:54:58 GMT

Does the sagemcom 5366 have a guest network. I have a tenant that I need to share internet access with. I don't want to give them my password and compromise my network security. I have had conflicting information from Optus customer service.

NBN and landline

max_smart — Sun, 14 Feb 2021 04:48:53 GMT

Why does my land line phone alert me to voice mail messages ?? Where ere they held and what are they ???

Broken modem

pennyjulian — Sat, 13 Feb 2021 09:22:12 GMT

My modem has been returned to Optus for repair and has taken over 3 weeks. Can I use my Optus SIM in another modem?

What is this and can i get it removed

Suzieq21 — Fri, 12 Feb 2021 10:08:38 GMT

Ok we have a large green optus labelled box on our footpath that is stopping us from properly accessing our side yard with a trailer, I have contacted optus numerous times with no replies and no responses but finally I got a answer from optus saying they have no idea as it couldn't be a optus product it would be a council issue as they don't have any boxes.
Now the box is as big as a suitcase and has optus broadband written on the top, the inside contains big warning saying optus telephone line, is optus telephone still active anymore ??
Back ground is we are in a underground power suburb so obviously optus installed underground phone cables and these must be service check points.
Anyone have any ideas??
Cheers

Website security

Prod — Wed, 10 Feb 2021 18:49:40 GMT

How can I get a SSL certificate and secure my members.optusnet website?

Modify login password for device management

Soniapinto — Wed, 10 Feb 2021 04:22:23 GMT

Hi,

While using my wifi, I was advised to modify my login password. I clicked on the link and it took me to 192.162.8.1. I entered my user name and password correctly and on entering it took me to quick setup page

In the quick setup page I unclicked same as wifi password and it asked me to add a new password and confirm password. Once I did that there is no button to continue to next step or save. I’m unable to proceed and don’t have internet because of this

Genuine Emails in Webmail Folder

StephenH — Wed, 10 Feb 2021 04:07:27 GMT

Took forever but I waited long enough in Webmail for the 43 entries in the SPAM folder to load & I found genuine emails in there that I had been waiting to arrive in my desktop mail client.

I managed to move the emails to the inbox, but how to I tell Mr Optusnet that these are genuine emails I want to receive & not to censor them to SPAM? I cannot see anyway in the SPAM folder to say they are NOT_SPAM.

Thanks,

Stephen

Introducing the Optus Ultra WiFi Booster

Optus — Mon, 08 Feb 2021 13:07:54 GMT

Stream, game and browse in more places within your home, all at the same time with the new Optus Ultra WiFi booster.

Stay connected to the Optus Family Internet Ultimate plan for 36-months and we’ll cover the cost of your first Booster.

Learn more about the Optus Ultra WiFi Booster below:

Reduce WiFi blackspots.

Your WiFi coverage may not extend to some areas of your home. This could be due to the size or layout of your home. By incorporating the Optus Ultra WiFi Booster into your Home internet setup, your family can enjoy more uninterrupted, wall-to-wall WiFi coverage

Connect more devices with faster speeds and less interruptions.

The Optus Ultra WiFi Booster comes equipped with next generation WiFi 6 technology, allowing more users in the home to download from their compatible devices at the same time without significantly effecting download speeds.

Fuss free setup and seamless modem connectivity.

Connect to your Booster using the same WiFi Network name and password as your modem, there’s no need for a separate login. Compatible devices can also take advantage of WiFi roaming, ensuring that no matter where you are in the home, your device always connects to the strongest available WiFi Network.

How do I get an Optus Ultra WiFi Booster?

If you sign up to the Optus Family Internet Ultimate plan and stay connected for 36-months, you’ll receive one Optus Ultra WiFi Booster at no additional cost.

You can also add up to 2 additional Boosters for a total of three on the same account. Additional Boosters can be purchased outright at a one-off cost of $216 or paid over time on a device payment plan over 12, 24 and 36 months.

Note: If you’d like to add an Optus Ultra WiFi Booster to your existing nbn plan, you can do so by adding the Booster as an accessory. You can choose to pay for your Booster outright or over time on a 12, 24 or 36 month device payment plan.

You must be using either the Sagemcom 5366TN or Optus Ultra WiFi modem and be on an eligible nbn plan. A limit of 3 Optus Ultra WiFi Boosters per account applies.

Device specifications

Hardware

Triple Core CPU (ARM A7 @ 1.5GHz)

Broadcom system-chip and WiFi chipsets

256MB Flash memory

256MB RAM memory

2 x Gigabit Ethernet LAN ports 10/100/1000 Base-T

Case assembly and plug-pack

Contemporary curved design with non-scratch rubber feet

Small size - only 14.5 X 11 X 6 cm

Energy efficient MEPS VI plug-pack

Wireless Connectivity

AX3000 system

Dual-band 2.4GHz and 5GHz

2.4 GHz band: WiFi 6, 802.11ax, backwards compatible with 802.11b/g/n WiFi devices

5 GHz band: WiFi 6, 802.11ax, backwards compatible with 802.11a/n/ac WiFi devices

4x4 wireless backhaul to compatible Optus modem for strong high-speed connection

WiFi Beam Forming

WiFi Roaming

WiFi Roaming 802.11k/v

WiFi Band Steering

Home WiFi mesh system formed between the Ultra WiFi Booster and compatible Optus modem for maximum WiFi coverage and speeds

Q: I have a large house; can I take more than one Booster?

Yes, whilst one booster is generally enough for most households, you do have the choice to add up to 3 additional Boosters. These additional boosters will have an extra cost associated with them and can be taken on a 1/12/24 or 36 months Pay Over Time Basis.

Q: What modems can I use the Booster with?

The Optus Ultra WiFi Booster will work with the Sagemcom 5336TN and Optus Ultra WiFi (5366 LTE) Modem.

Q: Where should I place my Booster for best results?

You should place you booster somewhere elevated off the ground, within 2 meters of your Modem and away from other sources of interference, such as microwaves or refrigerators.

Q: Can I pay for my Booster in store?

Unfortunately, not, If you wish to pay for you booster outright, the cost will be applied to your next

Q: Can I switch to the new Optus Family Internet Ultimate plan?

Yes, you can. If you’re out of contract or on a month-month plan you can switch to the new Optus internet Ultra plan at no additional cost.

If you’re still in contract or wish to change your plan without recontracting, a fee may apply. You’ll be advised of any extra costs before we change your plan.

To find out more, message us via the My Optus app.

Q: Where can I find setup instructions?

Setup instructions including placement tips can be found in the Quick Start Guide that’s included within the packaging of your Optus Ultra WiFi Booster.

Q: Where can I find Optus Ultra WiFi booster troubleshooting instructions?

For troubleshooting instructions, follow the steps outlined up on our Optus Ultra WiFi Booster support page.

Want to learn more? Leave us with a comment below. Our community mod team are always happy to lend a hand 🙂

Optus landline

jenny3798 — Mon, 08 Feb 2021 04:36:06 GMT

my Optus business landline has suddenly changed and displays as a "private no caller ID" to the recipient whenever I dial out. I cannot change this option on my phone, What has happened and how can I get my number to display, as a business I do not want people to disregard my calls because they do not know who it is from!

Dynamic DNS services

ShadePhoenix — Sat, 06 Feb 2021 13:27:00 GMT

Wondering if optus could update the firmware for the modems to included more DDNS services to connect to, mine currently only have Dyndns.org and TZO, one of which doesn't exist anymore.

If anyone has any work arounds for the mean time that would be appreciated too.

Remove Optus Vision Box & Cable from house

Geestar — Sat, 06 Feb 2021 01:59:26 GMT

Hi,
I have an old (previous owners) Optus Vision box that I need removed from the side of my house. Every time I go through on the phone it ends up with the NBN people who seem very confused and don’t know what to do with the non NBN request.

There was no tv option when I rang the Optus number.

Thanks

5G plans for existing plan

max_smart — Sat, 06 Feb 2021 01:53:23 GMT

I have a Optus mobile plan and an old 4g samsung Galaxy mobile phone. Whats the best and least costly way of migrating to a 5G plan and phone

Call-Diversion-issue-on-Optus-Home-Phone-via-NBN

Mike54 — Fri, 05 Feb 2021 04:16:24 GMT

Exactly the same issue as https://yescrowd.optus.com.au/t5/Broadband-Telephony/Call-Diversion-issue-on-Optus-Home-Phone-via-NBN/m-p/590502.

Diverted calls ring twice then hang up only occurring since NBN connected.

Thanks,

Mike

Optus Zoo

Sylvester_C — Thu, 04 Feb 2021 04:06:26 GMT

What happened to Optus Zoo?

https://memberservices.optuszoo.com.au/webservices/

I have not used this for a while. I could access Webmail from there and check my usage and see the 5 mail boxes I have and manage them. Spaces link is broken. I have 5 Optus websites that I could manage from there. How do I do this now please? Many links are broken.

NBN installation

pbills — Wed, 03 Feb 2021 21:00:08 GMT

My Sagemcom arrived yesterday, prior to us moving to NBN - don't want to, but the government has mandated it, so I guess that's that.

My question - we have HFC, with an outlet in the wall of our office. Everything works fine, and our desk setup is just the way we like it. Will the NBN installer be able to use the existing HFC cable and outlet, or does that become redundant, and a new cable and NBN box need to be installed?

It's going to be a pain to move all our furniture and equipment to allow access if so. I read also that a small trench needs to be dug on our premises for the line to be installed - that's going to be a real problem, and if so, I guess we have to foot the bill for that?

All of this, because the government wants it to be. We've been perfectly happy with our existing setup for over 20 years. I'm very frustrated!

No email access during 8am and 6pm

Tracyshops4kids — Tue, 02 Feb 2021 05:21:25 GMT

How come webmail times out during 8am -6pm and I can't check,write,delete login in etc .

It's not internet as every other website still opens in seconds BUT webmail never does ??

can't download attachments

robeldridge — Tue, 02 Feb 2021 01:25:06 GMT

If I accidentally click somewhere in an email I've received,
it turns into a to reply or forward, and that makes the
attachments inaccessible. How do I get back to the original message?

hidden

No Answer from Support

Ozemate — Mon, 01 Feb 2021 23:11:16 GMT

I have reported to the email ABUSE TEAM a number of times that the links they include in their response email to reported spam have been dead for a long time but they do nothing to update it or is their care factor "0".

No emails received

jamieedmondson — Mon, 01 Feb 2021 06:20:15 GMT

I haven't received an email sine mid November.

My address is hidden

emailed scanned photos too big

andymac — Sat, 30 Jan 2021 01:41:08 GMT

I had some photos scanned at Officeworks and emailed to my OptusWebmail account . When I try to open them they are far too big to see or to forward on

Webmail

leiven — Fri, 29 Jan 2021 03:44:05 GMT

Why is webmail server sooo slow?

Still no nbn connection after more than a month

Rainbow8343 — Thu, 28 Jan 2021 10:04:24 GMT

We relocated to current address on 11/12/2020, requested nbn connection a week before but nbn connection is still not working after a month.
We had two optus technicians on site, all said both modem and gateway box are fine but no internet connection! Few days ago, we tried to connect computer to gateway box direct using cable and it worked! But connection is not stable and still no WiFi, so we can't use laptop.
We made multiple calls and emails, the response we are getting is so slow, rarely gets replied on same day with emails and not returning calls often.
We are working from home and needs reliable internet. We make complain to optus and today I made complain to TIO. Please help! Thanks

Wifi password change

Lmorrison — Thu, 28 Jan 2021 03:15:42 GMT

The web page to change my wifi password will not load. I do not have a computer, just a mobile phone. I have not been able to load the page for months.

Optus Webmail Inbox folder

Sylvester_C — Tue, 26 Jan 2021 02:26:03 GMT

With the Optus Webmail Inbox folder, when you write one message or many, they will remain there forever unless you do this. You setup a PC mail client like Microsoft Outlook or Mozilla Thunderbird et cetera and login to your Optus mail account. All Inbox massages will be then downloaded to the client Inbox folder on your PC and moved from the Webmail Inbox.

I would like to do this also with the Optus Webmail Sent Mail folder. Download many sent massages in Webmail to my PC e-mail client and place them in a Sent Mail folder. How can I do this with 300 messages easily and quickly please?

b818-263 no tone on jack

mixam68 — Mon, 25 Jan 2021 20:46:51 GMT

Good morning

I purchased a router b818-263 optus, after having inserted the sim of the ho-mobile operator (vodafone brand) the internet connection works perfectly but by connecting a telephone device to the rj11 port, nothing is heard. I tried to set the network search automatically (not 4g only) but the behavior does not change. Can someone help me ?

Thanks everyone in advance

Add VPN router to Optus FTTN set up

nemesis — Sun, 24 Jan 2021 05:37:01 GMT

Hi,

I've added a Netgear R7000P to my Optus set up with a Fast5366lte-a, via Cat6 plugged into a LAN port of the Optus modem/router and the WIFI port of the R7000P. What I've found is that the speed of the VPN router is no greater than 14MB/s where as on the Fast5366lte-a it's around 50MB/s. Has anyone else had any experience with this sort of thing and is there a way to improve the speed from the VPN router?

Cheers

Wireless home broadband very slow

customer5 — Sat, 23 Jan 2021 09:49:35 GMT

The last few days my wireless internet has been really slow. If the speedtest will even load, it tends to give 0.2Mbps downstream, but 2Mbps upstream for some reason (normally it's about 1Mbps upstream..). If I use my mobile phone data (my plan is with Vaya, but they use the optus network) I get the same slow speeds (on SIM card data and by connecting to wifi. I've checked there are no background downloads, have reset the router and was previously getting 10Mbps + consistently. There is no maintenance listed but there seems to be an issue here and it seems to be independent of my hardware/configuration.

voicemail landline

nickiwickham — Sat, 23 Jan 2021 01:22:59 GMT

The voicemail on my landline does not work since recent connection to Optus NBN.

When I go into setup there is a recorded message but when I call my own number from another phone it just rings out.

Landline after nbn changeover

SPM — Fri, 22 Jan 2021 23:32:27 GMT

After nbn changeover *69 answers every query I’ve made with ‘The operation has failed’?

'Line by line' spam reporting?

Kellygang — Fri, 22 Jan 2021 01:02:03 GMT

Hi 🙂 Confirming that EACH spam email needs to be 'reported' line by line? I get HEAPS of spam emails lately, and talking to a colleague about it, she had been getting the exact same ones so it's not necessarily related to any algorithms connected to my/our searches. I find it very frustrating that I cannot 'block' an @address domain. I have consistently "reported spam" from my account for over 12 months and still get the same emails almost daily. Are there any plans to give the clients optional control over blocking receiving emails from specific @addresses to reduce the ridiculous number of spam emails still getting through? Alternatively, being able to 'bulk' identify and report these emails would at least be of some benefit.

Relocating

kristianphillip — Tue, 26 Jan 2021 22:54:00 GMT

Hi. We are leaving our house at *hidden* Carmel Court and relocating to *hidden* Everton Drive, Cowes 3922. We plan to take our modem and fetch tv box to our new address. Please advise

Cannot access optus email

kim6663 — Wed, 20 Jan 2021 10:13:56 GMT

I have been trying to access optus mail for hours the page will not load and if it does load I put in my details and it will not open the mail. This happens to me so often. Thank you

Excessive spam - HELP

c_p — Tue, 19 Jan 2021 23:08:41 GMT

Hi, in the past month or so, I have been receiving excessive amounts of spam emails. Despite flagging every relevant message through the Webmail system as Spam, every day I receive in excess of 20 spam emails. Is there any other effective way to prevent this from happening? Thanks in advance!

Connection limits on Optus 4G

MikeKulls — Mon, 18 Jan 2021 01:07:11 GMT

We have been using optus 4G for our home internet for several years and it has worked quite well. Recently though we've had an issue where our Chromecasts don't work but only in the evening. It's not due to lack of bandwidth or poor signal as we can do a speed test and get reasonable speeds and when we can get it to work it doesn't buffer. What I think is happening is we are running into a limit with the number of outwards connections. I know with 4G we share an IP address and Optus implement service provider NAT. That means there are a number of users with the same IP and they all share the limit of 65535 ports. I'm thinking all the users on the same IP are exhausting the available ports. I think when that happens outwards connections start to fail. We have 50+ devices on the network that might be making outbound connections. I'm sure many don't but others would create multiple connections. Does this make sense? Any solution?

Huawei B818-263 Correct APN

digitizernz1 — Sat, 16 Jan 2021 12:24:42 GMT

I have a Huawei B818-263. Can anyone confirm a solid APN to use? I have had the Optus chat person tell me it should be 'ConnectLTE'. The default upon a reset is 'LTE Broadband'. Does anyone have a thought? My status LED keeps going out just about on a weekly basis despite resets and restarts. I pulling my hair out. Thanks

Mobile broadband modem

rob627343 — Fri, 15 Jan 2021 08:25:25 GMT

I just bought a new Optus 4G wireless modem, an update from the old Optus ZTE modem to the new Alcatel Optus link model. The performance is terrible and can’t seem to crack to issue, activate the sim in the box fine and does connect. I tried submitting a case logging a network outage question, using the Optus app and reading the trouble shooting, the speed test results aren’t great or consistent. It’s unusable for work anymore with it current performance but surely I can fix the issue

Spam Email

douggie — Tue, 12 Jan 2021 21:01:38 GMT

Optus Spam Filtering does not seem to be working, as I am constantly getting about 20-30 spam emails a day across several email address. I have created rules for all of them and also added them to the block list but they are still getting through. This should be done server level and not an email client level. T

fault report

nuyewanu — Mon, 11 Jan 2021 06:12:41 GMT

Hello. How do I check on the status of 2 fault numbers I received via SMS?

B818 specifications on Optus Website

Tigers1719 — Sat, 09 Jan 2021 15:48:31 GMT

https://www.optus.com.au/broadband-nbn/4g-home-internet/huawei/b818

I think there maybe an error in the specifications on the link above.

" Voice Interface 2xTS-9 external antenna interface for LTE
1xUSB 2.0, 1xSIM card slot (3FF),1x power interface
1*Hi KEY/1*Reset KEY/1*Power KEY"

I have the device and cannot find a USB 2.0 port and there are several posts on Whirlpool regarding the issue.
If the webpage could be updated please.

Lift restrictions on internet

Melissy1984 — Fri, 08 Jan 2021 10:28:19 GMT

Links for members for free access to internet

Sagemcom Fast 5366 port forwarding

MoveM — Thu, 07 Jan 2021 05:00:12 GMT

Trying to open ports for a HICAPS machine to connect through static IP. I have seen issues with these modems and port forwarding already but need info on what to enter to create the "rules" in the port forwarding.

4G Modem keeps dropping out.

ps143 — Tue, 05 Jan 2021 20:02:42 GMT

I can't get into the website to alter settings. admin and password dont work as username and password

optus fetch

rickster2004 — Mon, 04 Jan 2021 22:26:20 GMT

Can i use a secondhand optus fetch if I'm not with optus (I am mobile cust only) I only want it to use the netflix and stan apps for my daughters room...

Optusnet webmail with Outlook

waynemhooper — Mon, 04 Jan 2021 00:25:54 GMT

I have been using my optusnet webmail through Outlook 2013 for many years, about 3 weeks ago I found I was receiving emails but couldn't send any. I have now deleted the account and tried multiple times to set it up again including using the advanced options in Outlook. It will log onto the server but cant send emails.

I have tried both POP3 and IMAP as well as secured and non-secured connections.

Can you help, the original connection used TLS and something else as encryption I think.

Thank you Wayne Hooper

Is there anywhere in Sydney where my old Optus modems can be recycled?

Windmill — Sun, 03 Jan 2021 23:20:29 GMT

Is there anywhere in Sydney where my old Optus modems can be recycled?

Invalid sim error

timf66 — Sat, 02 Jan 2021 03:20:14 GMT

Purchased a home internet service with Optus for 200G of 4g data in July 2019.

I bought the AC800S modem from Optus

I did not like this modem so upgraded to a D-Link 4G LTE Wi-Fi AC1200 Router DWR-956 with the following specs:

Share your 3G/ 4G connection with built-in standard-size SIM Card Slot

Simultaneous Dual-Band: Deliver faster Wi-Fi speeds of up to 1,200Mbps1

LTE Bands: 1 / 3 / 7 / 8 / 20 / 28 (2100/ 1800/ 2600/ 900/ 800/ 700 MHz)

UMTS / HSDPA / HSUPA Bands: 1 / 8 (2100/ 900 MHz)

GSM/ GPRS/ EDGE: 3 / 8 (1800/ 900 MHz)

Gigabit Ethernet: Provides fast wired connectivity with one dedicated Gigabit WAN for NBN/ UFB connectivity and 4 Gigabit LAN ports

VoIP Enabled: Connect your phone to make VoIP calls

NOTE: To use the VoIP capability, you will need to obtain your VoIP account settings from your Service Provider

Two Detachable 4G LTE Antenna with SMA connectors

This I used for the last 12 months with no problems.

In January of 2021 I decided to change plan and upgrade to the 500G plan which I was told by Stefan from Optus that I could do for $67.50 per month.

I agreed to this and was sent a new Sim card

I put the new sim card into my modem and upon trying to connect to the internet received an 'invalid sim' “Looks like you’ve tried to put your SIM into the wrong device.” error in my Chrome browser

This in itself proves that the sim card is working and is able to access the internet and the optus page and Optus have locked it out of the rest of the internet

I contacted Optus and they told me that the new sim card was not compatible with my Optus AC800S modem, I told them several times that I was no longer using this modem.

Eventually the operator said I could upgrade the original Sim card to the 500G plan but it was going to cost me $7.50 more per month than what I had been told originally

Note, it is the same 4G service

I agreed to this and my original plan was upgraded to a 500G limit

Several hours later I attempted to connect to the internet using the original sim card I had been using for 18 months and what should have been a simple upgraded data limit

I now get the same 'invalid sim' error message stating that my sim card is not compatible with this modem, even though it is the same Sim card I have been using.

It is obvious that Optus have locked the service to modem manufacturers that they sell and are not allowing people to use their own modems.

I have not been able to elicit a reason from anyone from Optus as to why this is the case

I strongly feel that this is extremely immoral at best and if not illegal then surely very close to it.

I paid a lot of money for the modem / router that I wanted because I did not like the one supplied by Optus, I should be free to choose the manufacturer of modem that I like.

I have spoken to 4 people at Optus and got nowhere

FAST5366LTE-A incorrect gateway and DNS server in DHCP

Guy611 — Fri, 01 Jan 2021 00:30:33 GMT

A few days ago, my FAST5366LTE-A WiFi started showing intermittent errors. Devices would connect OK, but have no Internet.

This happened on both wired and wireless connections.

The Fetch Box went first, then others. Optus support were of no help, but eventually I noticed that the default gateway in the DHCP did not match the actual IP address of the modem. I factory reset the modem, and everything worked for a little while, the DHCP gateway went back to the router IP, but then it changed again (always to xxx.xxx.xxx.50). There is no other DHCP server on my network, and no device on the .50 address.

I reset the modem again, the same thing happened.

I have now changed the modem IP address to match the address it insists on publishing in DHCP. We'll see how that goes.

Have Optus pushed any firmware updates or other changes that would account for this behaviour? Until now, this modem has been well-behaved and there have been no local network changes I can think of.

why do i keep getting IP sec negotiation failure

veryanoyed — Wed, 30 Dec 2020 08:01:21 GMT

im lucky to get 15 minutes of connection should i go with a better provider

How do I setup Port forwarding on my Nokia 5G-24W-A modem?

vk3col — Tue, 29 Dec 2020 06:36:44 GMT

I am trying to setup UDP ports to forward and receive. I can get into the Port Forwarding area ok, but not sure just what to change. Help required please>

Changing from Telstra to Optus

RoslynTuross — Tue, 29 Dec 2020 00:21:24 GMT

Hi. I am a senior and are having trouble understanding how to work this out. I went into a Harvey Norman store on 17 November to buy a TV. There was an offer of a discount if I changed over a mobile phone to Optus. That was fine - did that - no problem.

We had been having trouble with getting reception to our old TV through Telstra NBN. The sales rep suggested we try Optus wireless (you call it 4g home internet everyday). It seemed like a good idea at the time and we received the Optus modem which is still in the wrapping.

So then I realised I would loose my home phone and email address if I changed from Telstra. That is why I haven't unwrapped the modem. The rep didn't tell me that.

How do I overcome this? Thanks for any ideas you may have.

Can’t get free to air Chanel 7 from fetch

Deluck56 — Sun, 27 Dec 2020 08:55:31 GMT

very unhappy

Drew911 — Sun, 27 Dec 2020 04:47:33 GMT

was on hold for 2 hrs and gave up, if you're not working on a Sunday you should have that as a message at the beginning of the call.

need broad band tech support. also tried to contact via the optus app and it kept sending me a requested to reset password which i did 3 times and not once did it work.

so ive wasted 3.5 hours and have nothing sorted.

horrible service that is for sure.

our internet is very slow on xbox and the DSL light on the modem is not on and hasnt been for month.

need someone to cam me so i dont have to go through another waited 3.5 hurs.

*****

Internet not working

Rsadanandan — Sat, 26 Dec 2020 09:47:07 GMT

deleting an e-mail from webmail also deletes it from outlook

philos188 — Wed, 23 Dec 2020 09:58:36 GMT

I was told by Optus Customer Service Representative that deleting e-mails from the webmail will not affect them in Outlook, i.e., they will still be available in Outlook. Based on this advice I went ahead and deleted all my e-mails from webmail. Upon logging into my Outlook I discovered that all my e-mails have vanished. Some of them are pretty important. Any idea what's going on?

Disable Wifi permanently on Sagecom 5366LTE modem

abcd12345 — Wed, 23 Dec 2020 06:27:15 GMT

I have a Sagemcom 5366LTE modem for my FTTC NBN and I've had the WiFi disabled as it is not in use. But, recently I noticed the modem automatically enables the wifi every morning when I power it back on. I have to configure it every morning to disable it.

How do I disable the WiFi permanently?

Optus Webmail Spam Filter FAQ's

Optus — Wed, 20 Jan 2021 00:54:02 GMT

Recently, we've noticed an increase in forum topics related to the Optus Webmail spam filter.

The team on Yes Crowd thought it be a good idea to clear the air and offer up answers to some of your most the commonly asked questions.

How do I report spam?

If the email has managed to bypass the automated spam filter, you should always report spam directly to Optus.

You’ll need to use the report spam function via the Webmail User Interface. Spam that’s reported by Optus customers are actioned by the administrators of our spam filter.

Note: When you report spam, it’s the content within the email that’s being flagged. This may include:

Suspicious words or phrases
Links to untrustworthy websites
Images included within the body of the email
A suspicious domain name in the senders email address

If you’ve flagged an email as spam, you may still receive emails from the same sender. If we receive a high number of reports from the same sender, the sender’s IP address may be blocked permanently.

Important: Do not forward suspected spam to abuse@optusnet.com.au. If you attempt to forward spam through the Optus network, you are at risk of an account suspension. Our abuse team are responsible for investigating instances of Optus branded phishing . Instances of spam should only be reported via the report spam button.

Additional FAQ's

Q: Do I need to activate the webmail spam filter?

A: No, the webmail spam filter is automatically switched on by default

Q: Can I switch off the webmail spam filter?

A: No, the webmail spam filter cannot be switched off

Q: How do I report an email that’s been incorrectly flagged as spam?

A: If you believe an email from a legitimate sender has been incorrectly flagged as spam, you’ll need to mark the email as not spam. You can also move the email from your spam folder to your regular inbox. Your request will be actioned by the administrators of our spam filter. Follow the steps below:

Head to the online Webmail portal
Click on the spam folder
Open the email that’s been incorrectly flagged as spam
Click not spam (that’s the envelope icon above the header of the email)

If you’ve tried the steps above and the email is still being sent to your spam folder, the sender can request a review of their email by contacting us at mailblockreview@optusnet.com.au. . Your request will be escalated to the administrators of the Optus spam filter.

Q: I’m attempting to send an email from my Optusnet account, but it’s being rejected as spam

A: If you believe that an email you’ve sent has been incorrectly blocked, follow the steps below to have your email reviewed:

Send the original email ‘as is’ to mailblockreview@optusnet.com.au
Send a separate email to mailblockreview@optusnet.com.au explaining your issue. You’ll need to reference the original email in the subject line. Remember to include your contact details and explain the purpose of the original email

Q: I’ve lost access to my Optusnet email or my Optusnet email account has been suspended

A: : If you’re unable to access your Optusnet email account, message us via the My Optus app. You can also call the team directly on 133937. We’ll investigate and confirm why your email account has been suspended. If your account has been comprised or has been identified as sending spam on the Optus network, we’ll need to send you a temporary password. We’ll then ask you to follow our steps for changing your email password.

Q: Can I use a third-party spam filter in addition to Optus spam filter?

A: If you have a Gmail or Hotmail account, you can add a POP3 account which you can use to send and receive emails from your Gmail or Hotmail account. In addition to the Optus spam filter, emails will also be filtered by spam filtering services offered by these providers.

Most internet security/antivirus software providers also offer spam filtering solutions which will offer an additional layer of protection.

Remember

Spam Filters aren’t fool proof. As the technology used to identify spam evolves, so do the methods used by spammers. We’re continuing to improve the security and overall Webmail experience for our customers.

If you have any other questions, or you have any feedback. You’re welcome to leave a comment in this thread 🙂

Identity check

AJMB — Mon, 21 Dec 2020 23:59:22 GMT

Yesterday I msged Optus through my Account about a recurring FETCH problem. The person at the other end recognised the issue and told me that they will replace the box. However, before he could proceed he insisted that I fill in not the usual form (name, address, email, acct no) but a supposedly secure form requesting full Drivers licence and Medicare card details. I of course refused.

Today I contacted customer service by phone and all I was asked to confirm was information already on my profile (as expected).

I do not believe Optus has the right to ask for medicare or drivers information - not relevant to what they provide and a source for identity fraud.

Is Optus aware of this and has anyone got a similar request?

Game Path - Security Issue & Feedback

SilencerPG — Mon, 21 Dec 2020 09:10:19 GMT

Hi, is there a way to provide feedback on the Game Path app? I loaded it onto my PC last week, and have yet successfully launch a game from it.

Also, the application seems to have a security flaw where it seems to share a list of device names if you click on "Select Device" after pressing the play icon to start launching the game (which takes forever). I can only assume that the app is sharing all device names with every user of Game Path - the app should just use the PC name that it has been installed on (why would it need this info anyway?). Bug bounty? 😉

Game Path - Device List - Screenshot

Cost: New Optus 4G Home Internet modem| B818

bbenhim50 — Mon, 21 Dec 2020 07:19:09 GMT

New Optus 4G Home Internet modem| B818.
Any costs of uograde?

Home phone & email (send/receive) not working

terry_sandra — Sun, 20 Dec 2020 17:35:16 GMT

I am having too many issues with connectivity however the most important issue is my home phone and email. Does any one have this issue?

Remove unwanted cable

dmcrobbie — Sun, 20 Dec 2020 05:03:31 GMT

I am receiving text messages from Optus asking me to fill in a form to have unwanted internet cable removed from my house. I cannot find a form. Where is it?

Using an electronic SIM with a third party windows 10 tablet?

sdegroot — Thu, 17 Dec 2020 02:17:35 GMT

Hi Guys,

I have a Surface pro X and I was just wondering if windows 10 tablets with electronic SIM capabilities are supported with Optus plans?

Thank you for your help

Stephen De Groot

Optus VOIP with Linksys PAP2T

sliveroz — Wed, 16 Dec 2020 08:12:04 GMT

I managed to get my VOIP details from Optus:

Voice Domain: ims01.yesphone.optus.com.au
Voice Password: XXXXXXXXX
SIP Location Code: NSW2XXX
SIP Package: package-999
SESM ID: SESM2
VoIP UID: hidden

I entered into my Linksys PAP2T but I get the message `Can't connect to login server`

I tried different combination of the user id (with +61, with 61, using or not using AuthId) but the result is still the same.

Any suggestions?

Recover Landline after forced disconnection

UB1 — Tue, 15 Dec 2020 09:04:24 GMT

Does anyone know how to recover a landline number that was disconnected apparently its due to the NBN upgrade and I wasn't aware until two email came through last week a day apart that service will be suspended soon and then cancelled soon. Apparently it must have happened on the same day because this month's (December) direct debit was shortly also cancelled even though I got a bill for it in November. Does the landline number get quarantined? can it be recovered. Have had it for over 15 years when I first joined Optus! (the number was assigned by Optus in the first place)

how to change webmail password

kuvukiva — Mon, 14 Dec 2020 16:11:05 GMT

Recently webmail passwords have changed but not by me. How i can recovery or change it????

password recognition

martink — Mon, 14 Dec 2020 00:59:07 GMT

My printer does not recognise the password on my newly installed optus nbn modem. Advice welcome.

Can I change the MTU on a Sagecom 5366?

mbatchel — Sun, 13 Dec 2020 05:33:00 GMT

Can I change the MTU on a Sagecom 5366?

F@ST3864AC router wifi problem with iphone 12

YESLAG — Sat, 12 Dec 2020 07:13:36 GMT

Hello,

so I have a new iPhone 12 and I cannot use the wifi after I enter my wifi password.

Did every possible troubleshoot on my phone and router. still same issue other devices work fine.

Credit

CHASTE — Sat, 12 Dec 2020 05:45:08 GMT

I just got an ‘invoice’ with a $39 credit on it. This is after I rang to question my previous invoice. Can you advise if that amount will be credited to me? To my credit card from which I paid my last invoice?

Direct Debit Notifications

YetAnotherAcc — Sat, 12 Dec 2020 05:13:24 GMT

Can you please stop sending "Reminder of upcoming payment" SMS/email notifications to everyone that has Direct Debit set up.

While some customers will no doubt find those reminders useful, others, like myself, just see them as irritations.

There should be an option to opt in/out of these notifications. And if that option currently exists, I can't find it.

Ringwood East

TomB — Sat, 12 Dec 2020 01:54:09 GMT

No internet or phone in Hender Street, Ringwood East. Is there an outage for this area?

NBN outage in Knoxfield VIC 3150

SeanH — Sat, 12 Dec 2020 00:16:32 GMT

Hi is there an NBN outage in my area? My home internet is down, with the internet connection light on the NBN modem flashing.

Account

petef375 — Fri, 11 Dec 2020 23:15:32 GMT

Is it standard optus policy to take money from customers and then refuse to provide the service that they paid for, because that's what Optus is currently doing to me and despite trying all morning to get this sorted Optus response has been to do absolutely nothing

4G broadband speeds drop every night

zzyss — Thu, 10 Dec 2020 22:24:07 GMT

I'm on the 4G Home Wireless Broadband product with a Huawei B818 modem. I've noticed recently that sometime overnight every night my speeds plummet from the usual 100Mbps+ down to about 2-3Mbps in the morning.

All that's required is a restart of the modem and then everything is back to normal again, but it's annoying that I have to do this almost every day now. Is there something I can do to make it auto reboot, or better still, configure it somehow so that this doesn't happen at all in the first place?

#B818 #4GHWBB

URL filter disappeared

Chanos — Thu, 10 Dec 2020 03:18:33 GMT

I called technical support because the URL filter option is gone from the menu. I have a few url that I would like to unblock. It looks that there is no solution to this issue. Could you please confirm in writing? thanks and regards,

Is mobile phone data the same as mobile broadband data?

Tanebear — Thu, 10 Dec 2020 00:51:01 GMT

I'm looking to set up mobile broadband on a fairly remote property.
I get great Optus 4g coverage on my mobile phone - 50mbps+.

Is this indicative of 4g mobile broadband speed using a mobile router like the Huawei bB818?

I was told that 4g mobile coverage isn't the same as 4g broadband as they use different frequencies and that 4g broadband wasn't available at the specified location.

My mobile broadband is disconnected.

raphaelKim — Wed, 09 Dec 2020 01:53:58 GMT

Hello,

My mobile broadband is disconnected. please help me rectify.

Sagemcon Ultra WiFi and NBN modem

Pteamg55 — Mon, 07 Dec 2020 03:56:41 GMT

Hi, I have just swapped over from Foxtel Internet to Optus.

I recieved my Sagemcon ultra wifi modem and did not recieve a Optus NBN modem.

I was told by the Optus technical staff that I would not be recieving a Optus NBN modem and to use the Foxtel NBN modem.

Im confussed as the instructions on the Optus Sagemcon 5366 LTE unit tell me that I need to connect to a Optus NBN modem as Optus cannot warrant performance if I use the Foxtel NBN modem.

To be clear I have a coaxial cable to my house, which i connect a NBN modem and then I connect a wifi gateway modem to this item.

Can you please assist and advise if I need a Optus (netgear nbn modem) in conjunction with my Optus Sagemcon 5366 LTE modem.

Thanks..

NBN Instal into a disused foxtel plug rather than the kitchen near the existing phone line and modem

Darmel — Sun, 06 Dec 2020 02:52:49 GMT

The Optus NBN technician arrived yesterday, to install nbn. Asked where I wanted it inside the house and I stated on the kitchen bench beside the existing phone handset and modem (both connected to Optus), stated that he couldn't do that as they can't install in a kitchen or a bedroom. Foxtel (or other pay tv service is here). There's fetch connected via wifi and no foxtel (or other) since I've lived here it was a satellite dish setup and on moving in approx 8 years ago with no tv, had a tv technician come in and troubleshoot my issues. The antenna socket required a booster and if not using the pay tv and old technology he cut it out and satellite dish was removed when solar was connected. Advised technician of this, comes in and says there's no power. Ended up running new cable to the pay tv (foxtel) box however, my issue is now that I can't connect the cables to the nbn box as I'm going to need over 3.8 metres to make it reach will require more as that's pulling it taut and no allowance for a doorway to access the bedrooms, bathroom or laundry. I have friends/family that have nbn with other providers and have their nbn box right where I wanted mine. I'm really not impressed at this point in time.

Spam

YetAnotherAcc — Sun, 06 Dec 2020 01:02:47 GMT

I'm curious, do all Optus moderators have the ability to remove spam, or is it only a select few? I ask because there is currently a flood of these 46 new posts that have been up for over 12 hours and there have been moderators posting in the forums, yet they have not removed these posts. Its not like you can miss them, can you?

DSL light green and stable but no internet

GKadd — Sat, 05 Dec 2020 20:28:02 GMT

My problem is the same as Njohn12 and this was his problem:

DSL light is green and steady but no internet. The issue is going on for almost a month now. Optus technical guys arranged for line testing 2 times eventhough the DSL was ON and replaced 3 modems. Still the issue is going on. Some issue with my account settings it seems. I am able to login to webmail with the temporary password but if I try to change it, it says successful but not able to login with the password I have set. Not sure what the issue is. Even Optus technical team is hopeless. Posting it here to see if I can get some resolution.

It was resolved by Ray_yc by doing this:

The original fault was raised for no sync.
Taking another look at this, I found the PVC had been deleted, which will have caused the login problem.

The PVC has been recreated & the modem, assuming it's programmed with the correct username & password, will be able to login.

Wondering if you could check this for my account as well please.

BYO 4G Modems supported ?

Matte_Hatt — Fri, 04 Dec 2020 01:29:30 GMT

What BYO 4G Modems (make & model) are supported by Optus ?

I’m looking to purchase one outright and get either a prepaid data only SIM or a no contract data only SIM plan.

Thanks.

Does this MODEM support VPN hosting and/or VPN client connection?

Adarsha — Wed, 02 Dec 2020 06:35:09 GMT

Does this MODEM support VPN hosting and/or VPN client connection?

FTTP - Fritzbox Router with Sagemcomm Router and VOIP home phone

Shwongy — Wed, 02 Dec 2020 03:30:17 GMT

Hi All,

This is probably going to be a fairly lengthy post as I've already tried some of the suggestions from previous Forum posts regarding this issue and I'm going to detail everything.

This is basically the same as the posts about BYO Router with Optus NBN VOIP

Problem:
Getting the home phone which is connected to the Sagemcomm Optus Router working while using a BYO Router (Fritzbox 7490) as the primary Internet connection with FTTP

History:
I have previously got this set up working by going NBN NTD into a 5 port unmanaged switch then having the Fritzbox WAN into the Switch and also the Sagemcomm WAN into the Switch

I can't remember if I had them on separate IP address ranges but about a week ago my brother was having internet issues and had to restart everything and since then he's got internet off the Fritzbox but the phone has no dial tone, can't ring out and can't be rung.

When I checked the Sagemcomm had an IP address (192.168.0.1) on a different range to the Fritzbox (192.168.178.x), so not sure if that's how I had it set up or if the Sagemcomm has had it's config reset?

Present:
Option 1:
I factory defaulted the Sagemcomm just to reset it, turned off DHCP and turned off WiFi, connected it all back up as I had it previously via a Switch but I still don't get a dial tone on the phone.

I connected just the Fritzbox directly into the NBN NTD and I successfully get internet, I then disconnected it and directly connected the Sagemcomm into the NBN NTD and I successfully get internet and the Phone works BUT If I then disconnect both and connect them both into the Switch then the switch into the NBN NTD I keep internet but lose the Phone.
I have kept the IP Addresses of both devices on separate ranges

Fritzbox - 192.168.178.1
Sagemcomm - 192.168.0.1
Both are plugged into the switch via their own WAN port

I have also tried this set up with the Sagemcomm on the same IP Range as teh Fritzbox but no difference.

Now I am positive that I previously got this working but I do remember it being a pain in the ass and possibly there was a specific order of doing things but I couldn't get it working again, I had emailed the original forum post to myself for future reference but this is now a broken link..

Option 2:

So I looked on this forum and tried the other option:
NBN NTD into Fritzbox Router WAN then Fritzbox LAN port into Sagemcomm Router WAN
IP Addresses on the same range:
Fritzbox - 192.168.178.1
Sagemcomm - 192.168.178.2
Port forwarded 5060-5061 TCP/UDP to 192.168.178.2

Low and behold I get a dial tone! BUT when I try to call someone, I input my mobile number and I hear nothing, my mobile phone still rings though but when I answer it there's no voice on either end
I tried opening up all ports as a test and same result.

I then read about needing to Disable SIP ALG, I assume this would be done on the Fritzbox but I couldn't find a setting for it anywhere and I did read in one forum post on Whirlpool that on the 7270 this can't be done (happy to be proven wrong as I have a 7490) and I also couldn't find any setting in the Sagemcomm but I don't believe I would disable it on that device.

Thoughts:
I'm not sure what caused the problem as my brother has had to reboot the devices in the past without issue, not sure if a firmware update was applied to the Sagemcomm causing issues?
Either way, I want to get this working again as the home line is used for business purposes and I don't mind which option to go with but I'm at a bit of a crossroad.

Happy for all suggestions and thoughts and appreciate taking the time to read through this but If there is no longer a solution then I'm going to have to suggest saying goodbye to Optus and signing up with a different ISP that will allow us to use the Fritzbox with the home phone connected.

Thanks

Email Client Host Rejected: Access Denied

ARaptis — Mon, 30 Nov 2020 09:30:03 GMT

We have 3 iCloud accounts on our devices.

All of a sudden one of our accounts have begun reporting errors that it Cannot send a message using the iCloud server, whilst the other two remain active and unaffected.

This error only happens on a mail app whenever a device with this certain email address is connected to our Optus broadband service, in both cases via ethernet and wifi.

All of the smtp server details are input correctly. We have done everything from deleting and restoring the troubled account, updating our modem and questioning Optus is there is any block on their end, to no avail.

Can anyone please help me decipher the following message?:

Verify that you have addressed this message correctly. Check your SMTP server settings in Mail preferences and verify any advanced settings with your system administrator.

The server response was: <n49-187-189-163.rdl4.qld.optusnet.com.au[49.187.189.163]>: Client host rejected: Access denied

Select a different outgoing mail server from the list below or click Try Later to leave the message in your Outbox until it can be sent.

switching to NBN

mjr320 — Mon, 30 Nov 2020 08:03:23 GMT

I am currently an optus cable customer and i am looking to switch to the NBN , but what happens to the optus cable connection running into the modem/router ? is it just unscrewed and left their or what happens to it and will they need to run a new copper line as the phone is connected through the modem not the old copper line

Talking to someone senior in Australia please who will help me?

EveBne2020 — Sun, 29 Nov 2020 13:34:56 GMT

Optus customer service is worse than Telstra.

I was told if you thrash about on social media enough, someone might actually call you back...

Read your bills. I got charged an account plan change fee, because the call centre girl recommended she could improve my plan.

How do I talk to someone in Australia?

I don't care how it sounds but I have spent 4 hours on the phone to the Optus Call Centre staff, in the past 5 weeks.

It's torture, they have promised to help, paraphrased everything I said, even said sorry.

I could feel my life passing me by.

Problem?

I never received internet bills ever, but got slowed.

I then got random bills when I spoke to yet another person with a call centre script promising me the world.

With plenty of extra late payment fee charges, account debit fees.

I shall keep thrashing around on every social media outlet I can find to get someone to phone me.

The Journalist in me ... so what the heck.

Continual internet drop out

AnnieLiz1985 — Sun, 29 Nov 2020 08:18:02 GMT

Hello
Over the last 6 months or so, my internet has been experiencing continual drop outs. It is now at the point that my internet is dropping out every 5 minutes before reconnecting, but sometimes leaves me with no wifi abd is using my data. I wish to receive assistance ASAP please

Email

mrushdi001 — Sat, 28 Nov 2020 12:59:04 GMT

How can I add another Email to my Optus account.

Thank you