Apple ® topics

Don’t get verification texts

Matdb — Sat, 20 Feb 2021 06:47:36 GMT

Hi,

I have been having an issue getting any security code sms through to my number. This has happened to me with a number of apps. I have seen a similar post, and reset my network settings but that hasn’t solved the problem either. Any other ideas would be appreciated.

Phone Outright

RosiMynx — Sat, 13 Feb 2021 03:37:18 GMT

Why is there a bill to purchase the phone on my first bill payment? It’s a month to month

iPhone 12 paint peeling off

Manrico — Wed, 10 Feb 2021 04:08:36 GMT

I have had my iPhone 12 since November 2020 and the paint is already peeling off.

Phone has never been dropped.

I've read about this issue from other owners, same issue.

Is this issue covered by the warranty?

Thank you.

Can't access my voicemails

Dermotjudge — Tue, 09 Feb 2021 23:25:29 GMT

Hi Optus Team,

I can't access my voicemail. My number is *****and when I enter it into the phone when prompted after calling 321, it rejects straight away.

Regards,

Dermot Judge

Best Phone Plan

Emma03 — Sun, 07 Feb 2021 07:36:09 GMT

What is the best plan for the IPhone 12 Pro Max? I’m not wanting to spend to much per month
Also my phone is currently in my dads name but is unable to come with me to get a new phone. We have 3 phone on the one plan so 3 different number when I get my new phone it will be in my name am I able to get this number on the new phone? And my brothers phone broke so he’ll be getting this and the number that belongs to him will go in to this phone. Is this all possible with out my dad if I get him to ring or something while I’m I there? We are in need of phones for work purposes and I’m the only one that can get the day off

NUMBE SHARE STILL NOT WORKING

Jojo1966 — Wed, 03 Feb 2021 09:31:56 GMT

Almost 10 days and opts still can’t number stare to my new Apple Watch SE. Was working perfectly with my old network. Technicians have had me pair, unpair, erase, pair, unpair, erase, pair etc etc. They then issued a new sim - so I replaced the sim, unpaired and re-paired the watch added the mobile plan but it still says no mobile data plan on the watch and not in use on the phone. 10 days.......

Apple Watch series 6 - One week old, now saying No SIM

e328606kate — Tue, 02 Feb 2021 23:31:31 GMT

Hi All,

My Apple watch Is now one week old, I have apple iPhone 7.

I got the new Apple watch one week ago from HARVEY NORMAN, they out me on an Optus plan, eSIM apparently, watched worked fine for 4 days, now saying NO SIM?

I don't know what else to do? should be linked to mu number: *****

The SIM number is: *****

CAN some one please assist?

(Randomly apple did an update Sunday Morning and since then it hasn't worked?)

Thanks

e328606

iPhone 12 not receiving mms

melissm — Mon, 01 Feb 2021 08:29:33 GMT

I have realised my new iPhone 12 is not receiving mms. I have checked message settings and trouble shooting online.

Number sharing not working

sranssingh — Sun, 31 Jan 2021 23:16:30 GMT

I have reported issues 2 weeks ago my number sharing still not working. I have reset network unpair and repair Watch so many times. I tried to talk to my case manager but no response she always says still working on issues it’s already 2 weeks what a joke

iPhone 11 Pro max won't receive sms from Optus android phone

rlcosta — Sun, 31 Jan 2021 23:01:15 GMT

As the title says, my wife uses an LG phone. I can sent SMS to her phone but I don't receive any return SMS. The iPhone is set up correctly according to Apple. I put my sim into an android phone and works OK....put the sim into an iPhone 8 and no SMS....no idea whats going on. Any ideas?

IPhone mini

Mich457 — Sun, 31 Jan 2021 12:01:57 GMT

I bought an IPhone 12 mini yesterday at Optus in store but really don’t like it. Can I exchange it and pay the extra for a 12 pro? What is the best solution to get the 12 pro instead?

Apple Store iPhone Credit Offers

Dmmm — Wed, 27 Jan 2021 08:42:19 GMT

Apple website has this offer open until 31/1/21 but optus has 13/1/21. Which is correct?

Iphone 12 Pro Max won't send MMS.

Tis777 — Sun, 24 Jan 2021 10:09:45 GMT

Hello

I have a new iphone 12 Pro Max and I cannot send MMS, I have enabled the sending MMS in the messaging field and this has not fixed the issue. I can send picture messages in other messanging applications. I cannot receive photos also. The phone is running the latest IOS.

cheers

Unable to answer calls

PaulWinter — Tue, 19 Jan 2021 00:43:37 GMT

My wife and I both switched to Optus (from Telstra) early last year and purchased new iPhone 11's at the same time.

We are both having the same problem on occasions. Sometimes when we try to answer a call, the call registers as an "unanswered call" after only a couple of rings. However the caller on each occasion has advised that at their end, the phone rang continuously until diverted to VoiceMail even though the call had been terminated (at our end) automatically after a short time. If I try to call back straight away, the original caller states that they are getting an incoming call from our phone even though they are still "connected" on the original call which is still ringing in their ear.

I have recently been into the local Optus shop, and the only thing they could suggest is getting a new sim card. This was done but still getting the same problem.

Is this likely to be an Optus Network problem or an iPhone setting working with Optus? We have never had this problem before when we were with Telstra, and have been using different iPhones for years without similar issues.

Why am I getting mail quota warnings after clearing messages from the server?

LLC141 — Mon, 18 Jan 2021 20:29:44 GMT

Can you help me connect the eSim card on my new iPhone 12max

Natelie14VC — Sat, 16 Jan 2021 07:39:13 GMT

Apple Watch Series 6 Blue 44mm

Alexander1 — Tue, 12 Jan 2021 05:13:30 GMT

Is the Apple watch series 6 4mm Blue ever going to be restocked? It has been out of stock for the past two weeks now.

iPhone 12 Pro poor reception

mpowrie — Fri, 08 Jan 2021 05:26:13 GMT

My iPhone 12 Pro has noticeably poorer reception than my previous phone since I bought it in November 2020.

I upgraded from an Android Pixel 1 which never had reception issues in my house for example.

Now with my iPhone 12 Pro, I frequently get garbled phonecalls (no call drops fortunately) from my house, and reception seems to be generally worse than with the Google Pixel.

I've disabled 5G under settings, and restarted several times per some advice I read on the internet, but the problem remains.

Any suggestions? Have I just got a bad unit?

Changing an iPhone colour

nadszz — Wed, 06 Jan 2021 12:15:30 GMT

Hi,

I recently ordered my iPhone 12 Pro Max in the colour blue and really want to change it to the Graphite colour.

Cellular not working on Apple Watch Series 6

Mark11 — Tue, 05 Jan 2021 12:17:27 GMT

Hi,

Has anybody experienced issues getting cellular to work with Optus? I have had number share activated, then watch paired and different versions of this process (including factory reset of watch) reversed and redone about 8 times in the last 3 days. I’ve visited the Optus Store, talked to Optus tech support and even had Apple + Optus on the line at same time trying to resolve it....my Apple Watch still gives me a “call failed” message every time I try to call.

Looks like others have experienced similar issues in the past but it’s not clear what the actual solution was.

Thanks

Mark

How do I register on My Optus with an iPad data only SIM

LeonP — Mon, 04 Jan 2021 06:42:51 GMT

I can’t receive an SMS on a 4G iPad so how do I use the My Optus app?

iPad app controls on Optus sport app vary clunky and new option should be added

Ynwalfc — Mon, 04 Jan 2021 03:07:31 GMT

I think the controls to play and end videos using the Optus sport app could be improved to make the experience better.
when playing a video you have to hit play, find the button to make full screen by taping the screen and then the full screen button. To end a video you have to wait until it has finished to get the control available and the minimize and then close.

can you just have a play full screen button and a close video button. All these extra steps makes watching multiple videos painful and you miss content because the video is shaded until you hit the full screen button.

I could have 5 minutes with a UX person to demonstrate.

cheers

Darren

iPhone stop invalid password message

ray5809 — Fri, 01 Jan 2021 02:20:48 GMT

Who owns and controls my iPhone that I own???
The company requires a new password every 3 months. I have to contact IT. Unfortunately because of the aging virus. The IT department is shut down until January 11th. I can’t Fuing delete the company email. I am not going to use it until 1/11/21. I must cancel the message 5 to 10 times to make a simple phone call. My iPhone is shutting down until I update the FU ing password. Mia their a way to take back ownership of my FU ing phone. I own it. Why is Master Apple forcing me to use MY FUing iPhone his way.
Their must be a way to take back ownership of the phone that I own!!!!!!
Please anyone help.

Cancel Apple music free subscription

Lissimmo — Fri, 01 Jan 2021 02:16:53 GMT

I am trying to cancel this before I get charged and can't work out how to do this. Its not listed under my Apple id account?

End of lease

BecLeslie — Mon, 28 Dec 2020 07:01:36 GMT

I’m curious to know what the buy back figure is if my phone is very slightly cracked... it states that the figure is determined by what Optus could onsell to a third party, so wouldn’t that include the crack if I’m happy to have the phone that way. I want to keep my phone but can’t understand how if I’ve already paid more than what the phone is worth, you want me to pay another almost $500 as I was quoted recently.

Huawei Dongle

57ride — Sun, 27 Dec 2020 08:42:42 GMT

Hey all

I am stuck in quarantine at a hotel in melbourne with no wifi.

They have given me a Huawei E5577 50G Mass Mode

I am trying to connect it to my 2019 MacBook Air.

The message I get is

"Oooops Somethings not right

If you're getting this page when you are trying to connect to the internet, you probably need to recharge or at least get some more date

I have contacted the concierge but they are useless, telling me I need to register first, but can only register if I have a mobile phone with Optus, I don't as I am on Telstra.

Any idea how I can get set up with this dongle ?

Many thanks

It’s going on 3 hours now and still not ups running

jackiebaxter65 — Fri, 18 Dec 2020 08:09:31 GMT

It’s going on 3 hours now and nothing

How long does it take for me to be able to use my Optus sim

jackiebaxter65 — Fri, 18 Dec 2020 07:29:49 GMT

I bought an Optus SIM card today and am waiting for it to connect.

eSim card

Mazmcc — Thu, 17 Dec 2020 13:17:49 GMT

How to download an eSim card for my new ipad

Iphone 12 constantly dropping network

Shellcaster — Wed, 16 Dec 2020 01:20:15 GMT

I got a new iphone 12 last week with an eSim. The phone randomly looses its connection to mobile data numerous times a day. I can receive calls but message and internet traffic fail. The only way to reestablish connection is to enable and then disable airplane mode.

I've upgraded to ios 14.3, tried switching to 4G mode only instead of 5G automatic, restarted the phone, reset the phones network setting multiple times and even done a full restore but the drop outs continue.

Is anyone else experiencing this? Is it the phone or the maybe the eSim?

wifi calling suddenly stopped working iPhone 7

maureenMJ — Tue, 15 Dec 2020 23:10:44 GMT

delivery

alecfearn — Tue, 15 Dec 2020 13:10:19 GMT

hey i’ve ordered a phone on a plan and it say’s it take 1-2 business days to come. i live in perth WA and was wondering if it was true becuase it’s a “metro area”.

Parcel collection

TandooriVillage — Fri, 11 Dec 2020 02:58:08 GMT

Hi,

Australia Post Stanhope Gardens won’t let me pick up my parcel consisting of a new iPhone as its addressed to ‘Tandoori Village’ and not to the Director Mrs Jaswinder Brar. My account No. is *****290.

They want me to show a photo ID which is not possible to be provided, as it is addressed to a business trading name, even though I provided with my Drivers License displaying the same address as the Tandoori Village, but they said that’s not sufficient.

Now they agreed that they will release the phone only if Optus send them a fax on *****stating Mrs Jaswinder Brar as a nominated person to collect this phone/parcel on behalf of my business trading as Tandoori Village.

Please help me in sorting this issue at your earliest.

Thanks,

Jaswinder Brar

*****

Esim Warning

EvilestFunkiest — Thu, 10 Dec 2020 23:32:00 GMT

okay am posting this because i had an order that i asked for an esim,it took two days and me messaging optus to find that that qr codes for esims were not available,so of course it has delayed my order which had to be resubmitted,so if you are after an esim,id suggest get a physical sim first to save on the hassle

Question

MaverickSTK — Tue, 08 Dec 2020 05:45:33 GMT

Can I use my existing date plan to purchase interest free plan for new devices?

Visual Voicemail

johnm_35 — Wed, 17 Sep 2014 01:53:14 GMT

Instead of spending all your time and money on irritating (and untruthful) TV ads about how Optus says "yes," why don't you put a little effort into enabeling visual voicemail. This is beyond ridiculous now... Especially when you pride yourself on saying "yes," but have been giving all us loyal customers a big NO ever since the iPhone was first released. Telstra has had visual voicemail running since 2011... Come on Optus, live up to your stupid slogan...

Visual Voicemail

lewis94321 — Mon, 21 Jan 2013 01:32:21 GMT

Apple has now rolled out the iPhone 5, and Optus is still without any visual voicemail service, despite the fact that all of Optus' major competitors offer it now as standard practice. I believe we, as the customers, deserve an explanation. One that goes further than 'if we have any updates on this we'll be sure to let everyone know!'

[Source - https://community.optus.com.au/t5/Apple/Visual-Voicemail/td-p/20214]

When will Optus introduce visual voicemail to customers?

What stage are they at now in delivering this service, is it even being considered?

Why have they not introduced it and (if applicable) why won't they?

Visual Voicemail

mkuendig — Fri, 22 Jan 2016 21:49:13 GMT

Just joined optus a few days ago and discovered that in 2016 Optus doesn't support visual voicemail. This is a major drawback and I'm not sure I will swallow a 4G contract that doesn't offer visual voicemail. I had visual voicemail support in Switzerland for over 5 years. Browsed the forums and product managers only state that it is under development. This was back in 2014 and early 2015. So, I think it needs to be released by now ?

Please update us on the roadmap. I do consider to leave the two post-paid 50$ contracts if this feature is not available soon.

Visual Voicemail

miteshsolanki — Wed, 29 Jun 2016 00:50:20 GMT

Does Optus offer Visual Voicemail? If not, when will Optus offer Visual Voicemail?

Visual Voicemail

melbournegeek — Fri, 11 Oct 2013 03:32:29 GMT

So, I just swapped to Optus after being with telstra for 15 years and have discovered that iPhone visual voicemail is not supported.

I though optus was a full service carrier. After a quick search, it is apparent the Optus has done nothing but say 'we'll look into it' since the launch of the capability a couple of years ago.

Fortunately I am not on a contract and will port out. Visual voicemail is one of the best features of the iPhone and really impacts day to day usability.

Very disappointed.

Optus has launched Visual Voicemail!

Optus — Mon, 14 Dec 2020 02:27:25 GMT

For years, we’ve seen a lot of discussion here on Yes Crowd from Optus customers voicing their dissatisfaction that Optus does not offer Visual Voicemail. Our Community Managers and Moderators have passed on your feedback for what feels like forever.
Well we have some great news, it’s been a l-o-n-g time and we hope it was worth the wait, Optus has launched Visual Voicemail!

What is Visual Voicemail?

Visual Voicemail allows you to view your Voicemail message notifications and listen to messages from your iPhone, without having to call 321.

You can:

Access Voicemail without having to call 321
Listen to messages in any order
Reply by call or SMS
Scroll through messages visually
Save, archive or delete messages
See message length
Replay, pause, rewind or forward messages

Am I eligible?

Visual Voicemail is available to Optus Postpaid Mobile consumer and SMB customers using an iPhone running on iOS9.1 or later.

You must have data available to use Visual Voicemail.

Is there a cost?

Optus Visual Voicemail is $0/month for Optus customers.

Data usage will be zero rated for usage within Australia. If you use Visual Voicemail while roaming, roaming data charges will apply.

How do I add Visual Voicemail?

You need to contact Optus to have Visual Voicemail activated on your service.

Once activated, you can then set up Visual Voicemail on your iPhone by completing these steps on our Visual Voicemail Help and Support page. Visual Voicemail requires a cellular connection, it does not work on WiFI alone.

How do I remove Visual Voicemail?

If you want to remove Visual Voicemail, please get in touch with us.

FAQs

Q: Can I still call 321 to listen to my Voicemail messages?

A:Yes, you can still dial 321 to listen to your messages.

More information on setting up your Voicemail here.

Q: Can I use Visual Voicemail in conjunction with Voice to Text?

A No, Visual Voicemail is not available in conjunction with other voicemail messaging services.

Find out how to add or remove Voice to Text here.

Q: What are roaming charges for using Visual Voicemail?

Standard data roaming charges will apply unless you have roaming data as part of your plan or a data pack.

Q: What happens to my old messages when I upgrade to Visual Voicemail?

A: Your old saved messages will still be available via 321. Only new voicemail messages will appear on Visual Voicemail.

App won’t accept login

Ihmawrtl — Mon, 07 Dec 2020 07:02:26 GMT

Can log on to website. App won’t log me on. I want to donate data but I can’t.

is visual voicemail available?

3dprintingguy — Mon, 07 Dec 2020 06:14:25 GMT

is visual voicemail available?

SUE OPTUS

Ameerhamza — Tue, 15 Dec 2020 21:25:13 GMT

I want to sue Optus for its *moderated* service and extremely under trained staff.

iPhone 12 without SIM Card

VicFer — Sun, 06 Dec 2020 11:08:07 GMT

Yesterday I bought a new iPhone 12 at Optus Ashfield.

I was never given a SIM Card so I assumed that the SIM Card was already inside the iPhone.

Mobile keeps showing 'NO SIM CARD' because is empty.

Am I expected to use the old SIM Card from the old mobile (iPhone 6)?

Very bad attention, they just give you the box with the mobile and bye bye.

Order for Iphone 12

michaelcahill6 — Thu, 03 Dec 2020 01:17:36 GMT

I pre-ordered a iPhone 12 on 2 November. I still have not received confirmation of the receipt of my order.

Where is my order

Mike Cahill

*****

DELIVERY ADDRESS

Optus sport

Keith9106 — Wed, 02 Dec 2020 15:37:28 GMT

Scam Call Recieved

azzmosphere — Wed, 02 Dec 2020 06:40:11 GMT

To whom it may concern,

At 4:57pm on the 2 December 2020 I received a nuisance call from a person that identified themselves as a member of Telstra and was trying to engage in a conversation regarding alleged unusual activity on my internet connection.

As I am not a customer of Telstra, I was aware that this was a scam call.

Caller Details:

* Caller ID: *****.

My Details:

* phone: *****,

* IMEI is *****172 3

Time Of Call: 4:57pm

Duration Of Call: 2 minutes

After a 2 minute conversation with scammer I terminated the call, and called the number back. I found that the number was not associated with the original caller.

I would like someone to investigate the call records to my number at 4:57pm and determine how to stop this from happening again.

Change iPhone plan

JohnDagger — Sun, 29 Nov 2020 12:50:53 GMT

Hi, I was on a iPhone max pro plan with several gb. I increase to 100gb some days later. My question is can I go back to my original plan with much fewer gb?

Ipad Pro 12.9 3rd Gen

EvilestFunkiest — Wed, 25 Nov 2020 08:22:31 GMT

Id like to know peoples thoughts on this model,im getting it to replace the two 2nd gen devices i got

Any other Apple mobile users experiencing issues?

tejas31 — Mon, 23 Nov 2020 20:35:24 GMT

As titled. I tried everything from reinstall, restarting phone. I have different errors as well when network is the same. Use to be the loop, now it cannot connect and require restart. Also two different error msg for the connection issue. I was only able to play a handful of games over the 5 days.

As a dev, I think they might have messed up the session as well as cache handling on this patch.

Apple Watch Number Share

Krismoi — Mon, 23 Nov 2020 12:05:35 GMT

I am trying to activate number share on my new Apple Watch. I have made five phone calls to Optus and it seems no one has any idea how to do it. The last call earlier today he assured me number she was set up yet still my watch says it is not available on my network account.

When are use the ESim Checker, it just freezes.

How is it possibly this hard?

UNABLE TO NUMBER SHARE BWTWEEN IPHONE 8 PLUS AND APLLE WATCH SE

sammi67 — Mon, 23 Nov 2020 03:45:46 GMT

I am an existing Optus customer. I purchased an Apple watch SE and an iPhone 8 plus was passed down to me. I tried to set up number sharing on the phone with Optus phone support and it has been unsuccessful. I go through the pairing and when I go into the watch app on my mobile and into mobile and instructed to click 'set up mobile' It does not allow me and says

'Optus does not currently support Apple watch' The Optus support have taken me through the unpairing and pairing several times unsuccessfully. It is frustrating. The case was escalated but no one has got back to me despite me calling them last week and I was told again someone would contact me.

I have been billed for this service even though I do not have it and want it, that is the reason I purchased the Apple watch.

Can I per-maturely terminate my contract

DeepMala — Sun, 22 Nov 2020 23:46:10 GMT

Hi Team,

I am having an phone inContract which is expiry on May 2021 and I would like to terminate this in Decmeber.

How much i need to pay upfront

My Mob : *****

Regards,

Updating existing Mobile

royfanthome — Sun, 22 Nov 2020 00:43:36 GMT

I have an Apple XR and a Samsung 5 on my account.

I wish to update the Samsung and SIM to Small Optus Choice (10gb).

Kindly advise if possible; the changes required and the cost .

My Account Number is : *****. Contact Iphone: *****

Thanks

trying to buy a keyboard for my Ipad say 6th generation just need to lock model in

noelnnamoh123 — Fri, 20 Nov 2020 19:03:31 GMT

what happened to my account ? check my profile list as new I've been with Optus webmail for over 20

shelton_thomas — Wed, 18 Nov 2020 06:47:50 GMT

what happened to my account ? check my profile list as new I've been with Optus webmail for over 20 years

shelton_thomas

3 email addresses on webmail

Can Anyone help with eSIM on prepaid?

peter221 — Tue, 17 Nov 2020 03:51:32 GMT

Hey Optus,

I am trying to switch my Normal SIM to eSIM on my new iPhone 12 pro. I have followed instructions one by one via Optus app, however, it gives system error when I clicked download eSIM from your app and asks me to contact you.

I have been spending 5 days to deal with this problem and you guys ask me to visit Optus store and I have been visited 2 stores and no one else could help.

Your store asks to me call customer centre and your customer centre lets me visit Optus store.

Can anyone help me to solve the issue otherwise I will visit another Store which is called "Vodafone" to resolve my problem?

I thank you in advance.

Optus customer

Apple Watch series 6 stainless steel

Vmitche2 — Mon, 16 Nov 2020 11:32:21 GMT

When if ever will Optus add the stainless steel watches to their product lines?

iPhone 12 Pro Max & iPhone Mini now available

Optus — Fri, 13 Nov 2020 08:18:02 GMT

The iPhone 12 Pro Max and iPhone Mini are now available with Optus.

The iPhone 12 Pro Max

iPhone 12 Mini

Poor 4g

Jessiefougt — Tue, 10 Nov 2020 05:16:07 GMT

I get little to no reception in my rental located in Morley WA 6062. How do I fix this ?

contract optus from overseas

quang1997 — Mon, 09 Nov 2020 08:42:36 GMT

Number share

Sirreg — Mon, 09 Nov 2020 05:10:16 GMT

I have been trying to connect my watch to number share for nearly 3 weeks , contacted Optus numerous times been escalated 3 times and if I didn’t contact them I would get nothing. It looks like this is a common problem so why haven’t they fixed it , this is a total joke I am paying for a service they can’t even provide and happy to take your money.

iPhone 12 Pro Max

Caligula — Tue, 03 Nov 2020 12:01:36 GMT

Have been following all of the problems associated with peoples orders with Optus and the IPhone 12 Pro. Is this nonsense going to occur with the IPhone 12 Pro Max? Because if it is, I seriously have to question if I will go with Optus. It seems like it’s been a debacle.

Stun shown in data breakdown

TT2020 — Thu, 29 Oct 2020 08:55:44 GMT

Any of you who use FaceTime and see Stun data appear on the data breakdown page in the optus app? This started happening to me around the iOS 14 update, the actual FaceTime usage is low and Stun data correlated with my FaceTime data usage. I just want to confirm if Stun data is FaceTime data, thanks.

Can’t log into Optus sport

Math567 — Tue, 27 Oct 2020 03:09:52 GMT

Hello,
can you please help me sign into to Optus sport account?I have tried to reset my password from the email link but it didn’t work.

Thank you

Phone upgrade

Galahawk — Tue, 27 Oct 2020 01:10:02 GMT

Hey I was wondering if I pay my recent bill can I upgrade my phone for free?

iPhone 12 Pro Max

JacJLJR — Sun, 25 Oct 2020 01:04:48 GMT

Hi!

Just wondering when you can order iPhone 12 Pro Max

Number sharing currently active not working with Apple watvh

JoseAus — Thu, 22 Oct 2020 12:18:07 GMT

Kindly advise

iPhone 12 & iPhone 12 Pro now available to Pre-Order

Optus — Mon, 19 Oct 2020 03:12:40 GMT

The new iPhone 12 & iPhone 12 Pro are now available to Pre-Order with Optus!

iPhone 12

iPhone 12 Pro

What colour are you choosing? Comment below! 🙂

Ipad Pro 4 12.9"

iy — Tue, 13 Oct 2020 01:53:46 GMT

I have ordered the apple ipad pro 4 12.9" 256GB SG a week ago. The website says that the it is in stock and when I ordered it on the phone they said it is in stock. it has yet to be shipped and everytime I message the support team I receive a different response. Im so disappointed with optus support.

Missed call service

829426 — Sun, 11 Oct 2020 08:41:50 GMT

I Have activated missed call service and deactivated voicemail, but when anyone calls it just rings out and says person you are calling is not available and cuts off. There is no provision to leave a message

Colin

Apple Watch number share not working

MartyT — Sun, 11 Oct 2020 06:36:57 GMT

Hi I can’t set up mobile number share on my Apple Watch, it’s a series 6
I have an iPhone XR max running on iOS 14.0.1
countless attempts to sort it via online chat and 3 calls to tech support and one promised escalation with no result.
I’ve checked out crowd support.
Do you need to switch off and on number share on my account?
Do I need a new sim?
When I go to the watch app and select mobile it says your Optus account is not eligible to enable mobile data on your Apple Watch. Contact Optus on 133-937 for more information.
I’ve deleted and reinstalled the watch app.
I’ve reset network settings on my phone.
I’ve unpaired my watch.
I’ve reset my watch.

I just want to use my Apple Watch please fix this.

Thanks,

Iwatch SE can’t set up mobile

Xinyinlaw — Wed, 07 Oct 2020 20:43:35 GMT

I have bought an Iwatch SE with cellular, start calling customer care and technical team for endless calls since last week, being transferred here and there, still no solution was given. I followed the steps to active the number share, but it didn’t request my account and password as well as phone number at step 5 (set up mobile) instead it brings me to Optus page stating managing customer care, your number share is activated. If I press close, it brings me back to set up mobile again. Please please send help..... so disappointed

apple watch series 4 does not work without iPhone nearby

noosagreen — Mon, 05 Oct 2020 06:52:50 GMT

I paid the extra to get a cellular watch so I could go running without my iPhone. It does not work! Occasionally it does and then when I am most waiting on a call the watch will not receive or make calls? Have spent most of the day with apple support who assured me it is an Optus issue not an issue with the watch. Please Optus tell me what to do. Everything appears to be as it should be but no calls can be made.

can't connect email to iphone

philipm1 — Sun, 04 Oct 2020 11:09:56 GMT

I can't connect my optus email to my new Iphone?

Number share issue

kanwar1minhas — Thu, 01 Oct 2020 12:49:40 GMT

I am unable to add number share on my apple watch series 5.When i try to add it,it takes me to an optus page where it says that your optus number share is currently active.As i close that window,it takes to back to the set up page screen.I have contacted optus support and issue had been escalated.It been two weeks but no resolution.I am getting fed up by calling them again and again.Can some help me with this?

ipad pro 12.9

triStar — Mon, 28 Sep 2020 23:59:44 GMT

Hi, does anyone know if the ipad pro 12.9 & 11 that Optus is offering now is 4th & 2nd generation, respectively?

Does Optus support Apple Watch family setup?

001100 — Mon, 28 Sep 2020 11:43:38 GMT

Does anyone know if Optus supports Apple Watch family setup?

Logout Optus App

Hbomb36 — Sun, 27 Sep 2020 23:25:04 GMT

Hi how do I logout if the Optus App? Thanks

Prepaid to Plan sim activation email not sent

Kangaroos2020 — Fri, 25 Sep 2020 21:57:30 GMT

My prepaid Optus phone died, so went and got an OPTUS plan yesterday. Same phone number- however was told I would recieve an activation email. Never got it and now can't make calls or text on new phone. HELP!

Can you number share with a sim plan?

Emma_96 — Fri, 25 Sep 2020 07:12:26 GMT

I am considering getting an apple watch and want to number share but am unsure if I can do it with only a sim plan or once my current phone plan no longer requires me to pay off the phone (would only be paying the data)?

I wouldn't be buying the watch through Optus - just wanting to number share.

Does anyone know if this is possible?

Thanks

Apple Watch 6

Uggalet — Wed, 23 Sep 2020 11:11:17 GMT

Is there any idea on the wait time for the Apple Watch 6 in Rose gold 44mm

Second hand phone

AbbyKeep — Wed, 23 Sep 2020 06:36:57 GMT

Hi there,

I have been with Optus for many many years now. I have paid off my phone and am on a plan that I am really happy with although would like to update it without getting on a new plan and remaining on the current one that I have. I spoke to a representative on the phone and they said on the website there is a second had phone section where I can just get a new device. Are you able to help me with this please?

Thanks very much,

Abby

Apple Watch Series 6 Connectivity

BecTic — Tue, 22 Sep 2020 11:16:04 GMT

HI, Wondering if anyone is having issues connecting to Optus with cellular Apple Watch Series 6? Or is it going well? Any feedback would be great.

Data being used while on wifi (additional 7gb)

Nilo1378 — Mon, 21 Sep 2020 19:02:03 GMT

In the past two weeks, my iPhone 11 Pro has been using data when I’m on wifi. Wifi assist has never been on and no app uses data for downloading. At home I am connected to Optus nbn unlimited wifi but for some reasons I have been receiving notifications that my data has gone over and 1 extra gab has been added. Can anyone please help me out? I have no clue as to what is going on.

Optus sport

Nuthatch — Sat, 19 Sep 2020 07:35:32 GMT

won't let me access the content on my ipad, it says reconfirm payment, then all good but, still no access to content. can anyone help? Many thanks

Will the 2020 iPad Air be available through Optus on a plan?

XtalPD — Fri, 18 Sep 2020 09:17:07 GMT

Hey

With this weeks announcement of the 2020 iPad Air, is it too early to ask if this latest version will be made available on a plan through Optus?

Optus NBN - Email stuck in OUTBOX

LMS12 — Thu, 17 Sep 2020 07:41:03 GMT

Just got NBN and my emails are not leaving outbox. Receiving emails no problem. Tried a few things form other posts but have not yet solved the problem. Need for work.

Opt out of apple music, not listed in Add-ons

jb1965 — Thu, 17 Sep 2020 04:49:43 GMT

Hi, I received an email advising apple music trial will end shortly and that I'll be charged a monthly fee if I don't opt out. Logged into my account and went to Service, Add-ons as advised but apple music not listed here so can't opt out. Any suggestions greatly appreciated.

iOS 14 release

AlistarS — Thu, 17 Sep 2020 03:24:36 GMT

iOS 14 is finally here!

What's new for iOS 14?

Something that Android have been doing for several years finally comes to iOS...Widgets!

Apple is introducing new widgets, which have been “totally redesigned” and are now able to be placed on the home screen, where you can arrange them however you want to show short snippets of information from apps or services.

No more staring at an incoming call

One update that stood out to me is finally having the option to use my phone whilst someone is calling, the caller won't take up the whole screen, so I can multitask whilst I ghost someone!

Language barriers

We can't travel anytime soon however the Apple maps have been updated along with the new translate feature! I've tried a few sample words and it seems very articulate.

The translate app uses the Apple Neural Engine introduced from iPhone 8 onwards to recognise, transcribe and translate text so you can communicate with people when you don’t speak the same language.

What are your thoughts on the anticipated iOS 14 update? Comment below! 🙂

Apple Watch series 5

jhurst33 — Mon, 14 Sep 2020 22:00:23 GMT

When will the Apple Watch series 5 44mm be back in stock?

unable to login to my apple ipad optus account

Vijaykiran — Fri, 11 Sep 2020 02:48:47 GMT

New iPad

TimDK — Tue, 08 Sep 2020 04:31:57 GMT

Anyone know if a new iPad is about to be released?

Contract expiry

BronwynB2312 — Tue, 08 Sep 2020 01:32:44 GMT

How can I find out when my contract is due to expire

Voicemail asking for phone number

Arjie_boy — Sun, 30 Aug 2020 12:56:29 GMT

My phone is asking me for my phone number and when I enter it correctly it says it is invalid

Does anyone have any idea when the new iPhone will come out?

TimDK — Tue, 25 Aug 2020 06:10:05 GMT

Hi,

Has anyone heard rumours when the new iPhone will be released?

Phone Bill

KJKINTERIORS — Sat, 22 Aug 2020 01:26:26 GMT

I am being charged $15 for account fees. This has never been on my bill before.

Can you please advise why this is on my account?

KAren

External sim card for ipads?

BillWongWingKai — Fri, 21 Aug 2020 11:13:22 GMT

Is a slot present in an ipad allowing the user to insert an external sim card, in the same way as those in the Android tablets?

Apple sim

BillWongWingKai — Fri, 21 Aug 2020 09:04:57 GMT

What is an apple sim?
It's capacity?
From where I can buy it?
Any slot on the iPad into which I can plug it in?