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Huawei B818 - 263 slow speeds

TheGMac316 — Fri, 26 Feb 2021 03:41:47 GMT

I got this today it was going all well until a few hours ago where now im only getting these speeds

I tried logging into to mobile broadband but its not accepting the password on the bottom of the modem.
Anyone know how to fix this issue? Optus customer support wasn't much help

Re: Optus X Lite (alcatel 2038x) & Optus X Lite 4G (alcatel 3080t)

J0smith — Fri, 26 Feb 2021 02:52:19 GMT

so... because i cannot find something... it means it cannot be done.... RIGHT.....

if you dont have anything worth to contribute... dont

Re: Register Interest for Gigabit Service?

Xcelplus — Fri, 26 Feb 2021 02:35:16 GMT

I re-confirmed with Aussie Broadband that I can get the 250/40 option... which they described as 1000/50 (Gigabit) but the price is $149 (same as Optus).

Not sure why Optus is claiming the faster speeds aren't available if other companies are willing to offer it to us? Does someone from Optus want to get back to me about this?

🙂

Re: Emails deleted in outlook not being deleted on Optus server

Jack_YC — Fri, 26 Feb 2021 02:20:03 GMT

Hi , have the suggestions offered by the other users in this thread not resolved the issue you're experiencing?

If not, I advise sending our technical teams a message via the My Optus App so they can assist directly.

Re: Emails deleted in outlook not being deleted on Optus server

km584 — Fri, 26 Feb 2021 01:54:21 GMT

hoping I can get an answer soon, its driving me crazy!

Re: Fetch Recording

Jack_YC — Thu, 25 Feb 2021 23:17:46 GMT

hi there , as mentioned previously in this thread, Optus Sport channels CH952 – CH955 (OS3 – OS6) on Fetch have switched from linear channels to virtual channels.

This means that you won't be able to record Optus Sports channels 3 - 6 on your Fetch box. Optus Sport 1 and Optus Sport 2 are still linear channels on Fetch, so you will still be able to record on those channels.

Re: Fetch Recording

grapenose — Thu, 25 Feb 2021 22:52:13 GMT

I still do not understand why I can no longer record certain matches.

I have been told on the Facebook page that it's something to do broadcasting rights.

I suspect that it is Fetch TV trying to limit the number of live feeds or the number of channels available for Optus but neither make a lot of sense as they are still been shown live.

Still waiting for the real reason.

Re: WiFi Calling Support for Galaxy S20

Tuong_YC — Thu, 25 Feb 2021 22:45:19 GMT

Really great to see that things are up and running for Wi-Fi calling . As this is a public forum, we are unable to access the details of your service or discuss your account on this channel. However we are more than happy to do so via one of our secure channels for any other enquiries you may have.

Our Support teams are available via the social media platforms mentioned above as well as 24/7 via the Optus App

Hope you enjoy your WiFi calling 🙂

Re: Any added Bloat to Pixel 5?

NeyfunB — Thu, 25 Feb 2021 22:39:17 GMT

Thank you for the detailed response. Not sure why Android users have to put up with that crap. I’ll stick to what I have now. Appreciate your response.

Re: sagemcom 5366 lte

AndS — Thu, 25 Feb 2021 22:36:43 GMT

Get in contact with Optus and lodge an NBN fault ASAP.

Re: Any added Bloat to Pixel 5?

AndS — Thu, 25 Feb 2021 22:35:41 GMT

Optus based on feedback, phones and dongles I have bought that were from Optus (aka branded in some way Optus) then they all have the following:

1) Startup logo is usually Optus for phones

2) There is Optus branding in the menu for dongles.

3) Some features have been removed or disabled from Optus branded devices, but the original have them.

4) No additional apps installed that I have seen or read about in the last say 5 years.

5) If it's optus branded then updates need to be supplied by Optus, so if optus are slow or stop supporting the device then you will not get updates. You can always try to root the phone and hack the original OEM firmware on the device if it can be found, but this can be tricky.

So in summary, no bloatware but branding and feature changes are made.

Re: 5G Home Broadband explained | What you need to know

Yesno — Thu, 25 Feb 2021 22:29:01 GMT

I'd check if they are still taking payment from your account if on direct debit and not cancelled. I've had this happen with them before also, this is why I don't like direct debits of any kind!

Re: Wireless Broadband speed dropped from 25 MBPS to 3.5 MBPS

AndS — Thu, 25 Feb 2021 22:28:26 GMT

You will be waiting and waiting zzzzzzzzzzzzzzzzzzzzz

Re: Optus X Lite (alcatel 2038x) & Optus X Lite 4G (alcatel 3080t)

AndS — Thu, 25 Feb 2021 22:27:32 GMT

Looks like you have answered your own questions with it cannot be done from your findings.

Re: WiFi Calling Support for Galaxy S20

nstylin777 — Thu, 25 Feb 2021 22:28:05 GMT

- This has been resolved and it turns out it was nothing to do with the handset but something wrong with the backend data services enabled on the account - even though VoLTE was confirmed to be enabled multiple times on the account, after attending an Optus Shop they basically removed all data services from the account -> Saved -> waited for phone to drop data coverage -> re-add data services to the account and VOILA!

VoLTE started to work and when I got home Wifi Calling worked immediately and I see the respective icon in system tray and evidence of use in call log.

Re: Why DIY network security may no longer be viable

fenlie — Thu, 25 Feb 2021 21:38:59 GMT

Thanks, Andrew for outlining the importance of security in today's modern world. With the increase in data collection online it's never been so imperative to have an adequate and effective security system in place, I recently stumbled across this article that outlines some key points and insights on the cybersecurity landscape and more importantly how to protect your business from cybercrime you can read it here: https://www.efax.com.au/blog/eliminate-business-cybercrime-risk-online

Re: Combined plan

petergdownload — Thu, 25 Feb 2021 21:22:51 GMT

The issue doesn't appear to be credit histories. You appear to be asking to get two phones and have a single monthly plan that both use? That's not an Option for anyone.

What sort of data are you wanting access to each month? There are cheaper ways to get it in most cases.

Re: Combined plan

Tuong_YC — Thu, 25 Feb 2021 21:14:39 GMT

Good morning , I'm sorry that I couldn't bring better news however we are unable to combine credit history or scores - this is an individual evaluation and is reviewed case by case to meet sale expectation.

Re: Unable to display your services via app - My Optus App

Jack_YC — Thu, 25 Feb 2021 21:07:32 GMT

Hey there , as mentioned, if you don't have a Social Media account, you can also reach us through our Messaging page. Just send us a message through there and our Customer Care team will be able to help you out with this.

Combined plan

Maverick2000 — Thu, 25 Feb 2021 20:55:31 GMT

Me and my partner wanted to go on a combined plan to get the new iPhone 12 Pro Max but we were only allowed to do one as her credit history only allowed $2880 and the same for myself.

Is there anyway that we could’ve combined our credit history to get both phone on the same plan and not seperate plans?

Re: Unable to display your services via app - My Optus App

cdefraga — Thu, 25 Feb 2021 20:52:57 GMT

Sorry your suggestion of using Facebook or Twitter is no good to me as I don’t use social media apps. Where is the live chat for Optus to solve my Optus app issue. As I first said I can login to Optus app with correct user and password but it gives me the message of “ Unable to display your services via app - My Optus App”. Please forward my post to the right Optus team to fix my issue please. Regards Craig

Re: 5G Home Internet explained | What you need to know

fenlie — Thu, 25 Feb 2021 13:06:56 GMT

I’ve had 5G Internet for a few months now but definitely, do your due diligence and research when deciding to transition, this one article I found: https://www.efax.com.au/blog/complete-guide-buisness-nbn-5g-internet#5G-vs-NBN-Conclusion provided some light on 5G/NBN have a read to Gain a better understanding of 5G.

Re: Web Site - How to report errors/bugs

-273kelvin — Thu, 25 Feb 2021 12:07:18 GMT

The only thing I can see that I do similar to MBIT is that I have 5 services (not 30, but still more than 1 or 2) AND I use nicknames

Re: Web Site - How to report errors/bugs

-273kelvin — Thu, 25 Feb 2021 12:05:09 GMT

3 Years on, still same issues.

Re: Fetch Recording

Aron_YC — Thu, 25 Feb 2021 12:04:41 GMT

You won't be able to record them however they will still be available as a VOD through the Optus Sport app.

Re: Optus X Lite (alcatel 2038x) & Optus X Lite 4G (alcatel 3080t)

J0smith — Thu, 25 Feb 2021 12:02:08 GMT

hello

i have googled, thus the information i have posted.

i do not want a smart phone or any phone more then $50 that is not candybar type, as its at high risk of damage and needs to be easy to pocked and to keep replacements and use with gloves on, etc.

as i said the only issue with the lite x 4g is the for some reason optus took away the record feature when the older phone has it and the non optus alctel has it (which may be the only option)

my post is asking if anyone has modded or hacked or reflashed the OS or something like that to add features.

KaiOS mod or update.

but i cant find any windows software or anything for it. but im SURE there is something

Re: Unable to display your services via app - My Optus App

Tina_YC — Thu, 25 Feb 2021 11:44:27 GMT

Hey , thanks for getting in touch with us. It looks like we need to adjust your My Account/ My Optus App settings from our end.

Please note that we’re unable to look into account details on Yes Crowd. If you’re still needing a hand, we recommend messaging us via the Messenger site. Our Messaging team is available 24/7 and are ready to assist customers as quickly as possible. If for some reason you’re unable to use the My Optus app, please send a private message to the official Optus Facebook page or Twitter page for further assistance.

Re: Any added Bloat to Pixel 5?

Nard_YC — Thu, 25 Feb 2021 11:36:33 GMT

Hi there , I don't believe we have any bloatware installed on our Google Pixel devices so you get that stock Android experience. However, I'd recommend heading into your closest Optus store to inspect the device just to double-check.

Re: Fetch Recording

BinaJ — Thu, 25 Feb 2021 11:32:32 GMT

Well then , why? I often want to record games on Optus sport Ch 3 etc. it is more convenient than looking up the program guide and then writing or texting myself a reminder to watch on catchup. Given a lot of games are on at 3am it would be better to record them. I often want to watch an earlier game and then the hosted game but can't because the scores etc are shown on the later game. So I will have to record that and then watch later.

Unable to display your services via app - My Optus App

cdefraga — Thu, 25 Feb 2021 11:22:20 GMT

Please help, Unable to display your services via app - My Optus App.

key in my user name and password and comes up with "Sorry about this We're Unable to display your services via app. Please log into our website to view your services."

Regards,

Craig de Fraga

*****

hidden

Any added Bloat to Pixel 5?

NeyfunB — Thu, 25 Feb 2021 11:02:02 GMT

Does Optus add additional software to Android devices? I haven’t used an Android devices in years but when I did carriers added their own boot screens and software does this still happen. Specifically asking about the Pixel 5.

Re: Wireless Broadband speed dropped from 25 MBPS to 3.5 MBPS

emmsee — Thu, 25 Feb 2021 10:42:45 GMT

Thanks everyone for the great information.

I have lodged a fault report with Optus via my app and (somewhat) patiently wait for an update.

cheers

Mike

Re: optus game path

Tina_YC — Thu, 25 Feb 2021 10:17:40 GMT

Hey , thanks for getting in touch with us. Wtfast is similar to Game Path 🙂 If you haven't already, we recommend checking out our Game Path Support Guide.

Re: Say goodbye to high ping and hello to Optus Game Path™

YESLAG — Thu, 25 Feb 2021 09:59:17 GMT

So is this the same as wtfast with the same nodes because I try wtfast and it didn't even improve my latency, nor my game even load onto the servers....

Re: sagemcom 5366 lte

Tina_YC — Thu, 25 Feb 2021 09:59:11 GMT

Hi , thanks for getting in touch with us. Hm.. it seems like the modem is in 4G back-up mode. If there’s a problem with your broadband connection, your Optus Ultra WiFi modem will automatically switch to the 4G Network where available.

To check if there is an NBN outage within your area, please check out our Network Status Page. Let me know how you go. Tina.

Re: optus game path

YESLAG — Thu, 25 Feb 2021 09:56:17 GMT

lol game path isn't like wtfast? and it's terrible even exitLag gives better result than wtfast or any other VPN.

Re: Can't liberate alcatel phone

Tina_YC — Thu, 25 Feb 2021 09:53:38 GMT

Hey , thanks for getting in touch with us. Oh, that's odd! Have you perhaps tried a different SIM other than Telstra? It's possible that the Telstra SIM is faulty. Tina.

sagemcom 5366 lte

spuddo1 — Thu, 25 Feb 2021 09:37:42 GMT

The Network light is red. I am able to use everything normally, so what is going on? I have searched for a manual that might explain this to no avail!!!!

Re: Can't liberate alcatel phone

AndS — Thu, 25 Feb 2021 09:37:39 GMT

Ask Telstra for help.

Re: Landline phone

Nard_YC — Thu, 25 Feb 2021 09:33:53 GMT

Hi there . Thanks for posting on Yes Crowd.

We have a handy guide on Fixed Phone Line Troubleshooting for receiving/incoming calls that I'd recommend trying out to see if that resolves your issue.

If you’re still needing a hand, we recommend Messaging us via the My Optus app.

Our Messaging team is available 24/7 and are ready to assist customers as quickly as possible.

If for some reason you’re unable to use the My Optus app, please send a private message to the official Optus Facebook page or Twitter page for further assistance.

Can't liberate alcatel phone

Safyers7 — Thu, 25 Feb 2021 09:32:16 GMT

I'm having trouble trying to use a Telstra sim in an old Alcatel phone. I paid to unlock the phone and that worked but I can't use a Telstra pre paid sim in it. Optus sim worked fine but my son has a Telstra sim, which I've activated, but it doesn't work in the phone.
Any suggestions?

Re: Register Interest for Gigabit Service?

petergdownload — Thu, 25 Feb 2021 09:19:58 GMT

Ok, so as per ABB
https://www.aussiebroadband.com.au/nbn-plans/
and Launtel
https://residential.launtel.net.au/signup/residential/?

If you punch in your address then you'll find you can get 250/25. I'm actually just a few suburbs over in Brunswick and those sites report I can get 1000/50 now (cool).

Whether the RSP offers you those speeds and at what price is up to the RSP but your NBN connection is quite capable of it.

Superloop are offering 250/25 for $99

https://www.superloop.com/consumer/home-broadband/nbn.html

Optus will provide it for $150 (but only if the sales rep is willing to admit that they are an RSP and do sell NBN 250 plans)

Landline phone

Shaik123 — Thu, 25 Feb 2021 08:35:01 GMT

My landline phone rings outgoings, but doesn’t ring on incomings. It doesn’t ring at all. It has started happening after NBN installation. Currently it is connected to Optus modem. How can i get it to work?

Re: my media hub

AndS — Thu, 25 Feb 2021 07:47:26 GMT

Looks like Optus support have missed this post, so I would try again or try another method of contacting them like via the optus app, twitter or facebook.

Re: Optus X Lite (alcatel 2038x) & Optus X Lite 4G (alcatel 3080t)

AndS — Thu, 25 Feb 2021 07:46:07 GMT

Looks like you are going to have to google and do a bunch of reading, but I suspect as the phones are low end and have the KaiOS that you are up a tropical creek with a bunch of crocs.

I would cut your losses and buy a Nokia 1.3 or 2.3 as they are reasonably cheap and are Android based, so you can use the google store to install apps. There are a bunch of other phones from other manufacturers around the same price for the same features, so if you don't like the Nokia try one of the others.

If you need a physical keyboard then you are IMHO still up the creek, but at least you know which creek and what's in it.

Re: Register Interest for Gigabit Service?

Xcelplus — Thu, 25 Feb 2021 07:33:28 GMT

~~My postcode is 3020~~

🙂

Re: "The mailbox of the user you are calling is currently full, please try later"

Tina_YC — Thu, 25 Feb 2021 07:14:19 GMT

Thanks for getting back to us with an update, . I'm glad that's all sorted now. If you run into any other issues, please let us know. Tina.

Re: "The mailbox of the user you are calling is currently full, please try later"

Ascidian99 — Thu, 25 Feb 2021 06:22:54 GMT

Resolved - for today at least, hopefully will stick.

Problem 1 - possibly the mailbox was full - the receivers SP cleared it and "reset the account", what ever that entails, at the same time so what actually fixed the problem wasn't isolated.

Anyway that allowed our mobile to connect and two way conversation to happen, but the home phone over the landline/nbn still gave the same error.

Problem 2 - reset our router/modem which allowed us to ring the number and open connection but the receiver couldn't hear us, though we could hear them.

Replacing our handset then fixed that and allowed two-way communication. (there have been no other issues relating to the handset so why it should affect just that one connection would make for interesting reading)

so for now - all good (until the next time).

thanks to all who contributed.

Re: Web Site - How to report errors/bugs

Nard_YC — Thu, 25 Feb 2021 06:22:01 GMT

Hi there . Not great to hear about the issues you're having with the My Account website and trying to manage your services there.

We do have a Feedback and Complaints page if you wanted to pass your feedback along. I've also tagged this post as feedback for the relevant teams to review and better improve customer experience in this aspect.

If you've tried all troubleshooting steps such as trying different browsers and devices as well as checking your connection speeds, then it may be best to raise with our 24x7 Technical Experts via Messaging in the My Optus App or on our website. Alternatively, they can also be reached over the phone on 13 13 44.

If for some reason you're unable to get through to the teams mentioned above, please send a Private Message through to our official Optus Facebook page or Twitter page so the team can assist further with this issue.

Re: Optus webmail very slow

Nard_YC — Thu, 25 Feb 2021 06:10:06 GMT

Hi there , I'd recommend Messaging our 24x7 Experts in the My Optus App with your reference number so they can follow up your case for you or by calling 13 13 44.

Alternatively, you can send a PM to our Facebook Page or Twitter Page and the team will be able to take a closer look into this for you.

Re: Web Site - How to report errors/bugs

MBIT — Thu, 25 Feb 2021 05:40:13 GMT

I have exactly the same issue. We have a pool of about 30 numbers. We have a fibre 1000/1000 Internet connection.

Every time we log into Optus Account to manage services the website shits itself. It is like we are using dialup again. EVERY SINGLE TIME IT UPDATES ANYTHING. It doesn't matter which browser you use, Chrome, IE, Edge, Mozilla - All the same - slow - doesn't respond - displays nothing - updates forever and ever - or any number of other excuses it can come up with to not display what was requested.

It is possible to 'Nickname' numbers to easily identify them in the list however it only displays 20 services. When we click on 'load more services' all of the rest of the numbers are EVENTUALLY loaded but even though they have nicknames only the service numbers are displayed - most infuriating!

There is no way to view a services history, only the current billing period is displayed. To bad if you catch it at the beginning of a cycle.

It does not even tell you what you are paying for each service!

This is seriously the very worst website I currently attempt to use. It causes no end of frustration and it does not matter where I access it from or what pc is used - It is always the same.

retrieving your information

Re: Optus webmail very slow

jawsjaws — Thu, 25 Feb 2021 05:39:15 GMT

I don't recall when I asked this question but at least you have replied..

I don't know how your reply helps the specific issue I raised.

Can you advise where the appropriate reference is?

Re: Apple Store iPhone $550 Credit Offer

Jack_YC — Thu, 25 Feb 2021 02:10:40 GMT

Hi there , as outlined in the Terms and Conditions in the initial post "Credit can only be used against the iPhone cost and will be applied at transaction. Credit cannot be used on any other items in store or at a later time".

Re: Apple Store iPhone $550 Credit Offer

Off_Track — Thu, 25 Feb 2021 01:53:24 GMT

Does anyone know if this $550 credit deal can be used with the purchase of an iPhone cellular watch?

Re: change from Optus ADSL to NBN

petergdownload — Thu, 25 Feb 2021 00:00:01 GMT

There's options for layout. GMail appears to take two different approaches.

1) It has an amazing search capability. So rather than worry about folders you can just start typing a word or recipient and finding your email is done.

2) Rather than "folders", GMail uses "Tags". You can customise tags and edit how they display on the left side. In practice they look and act just like folders with the benefit that an email can have more than one tag and only one folder.

https://www.technipages.com/gmail-show-hide-folders-on-left-menu

Re: Nokia Beacon mesh System

stevemck — Wed, 24 Feb 2021 23:58:35 GMT

Thanks for that. I'll have a look.

Re: Server Error Encountered

burbigo3 — Thu, 25 Feb 2021 00:07:31 GMT

Hi, did you manage to fix the problem?

Mini Militia App Lock

Re: Samsung Galaxy Watch Plan

jeffren — Thu, 25 Feb 2021 00:03:07 GMT

Hi, thank you for your help that interests me too.

SHAREit MX Player

Re: Wireless Broadband speed dropped from 25 MBPS to 3.5 MBPS

Tigers1719 — Wed, 24 Feb 2021 23:48:30 GMT

I know they disconnect you from the tower.
It took about 20 minutes, rebooted router, speeds returned to normal and have been fine since.

Re: WiFi Calling Support for Galaxy S20

Kyri_YC — Wed, 24 Feb 2021 23:23:48 GMT

No worries . If that is the case, you will need to look at having your VoLTE switched on the backend of your account.

So if you get in touch with our teams on Facebook and Twitter, they can help get this configured for you.

Re: Nokia Beacon mesh System

AndS — Wed, 24 Feb 2021 23:11:39 GMT

Try the following to see if it helps:

https://forums.whirlpool.net.au/search?q=Nokia+Beacon

Re: WiFi Calling Support for Galaxy S20

nstylin777 — Wed, 24 Feb 2021 23:03:39 GMT

Hi - phone purchased directly from Optus. I have no option on the phone to enable VoLTE under Mobile Networks and I'm running latest OS version update and shows WiFI calling is enabled.

Re: change from Optus ADSL to NBN

Nazzareno — Wed, 24 Feb 2021 23:01:25 GMT

The only issue that I have with Gmail is the way in which folders are compiled. Much prefer the visuals you get on outlook. Can this be done for Gmail.

Re: Wireless Broadband speed dropped from 25 MBPS to 3.5 MBPS

AndS — Wed, 24 Feb 2021 22:52:26 GMT

Any idea what the High Level Rebuild actually does, besides potentially helping like it did for you in the past?

Re: Wireless Broadband speed dropped from 25 MBPS to 3.5 MBPS

Tigers1719 — Wed, 24 Feb 2021 22:44:44 GMT

If after contacting Optus there are no faults, ask them to do a High Level Rebuild on your account (Also referred to as resetting the codes on your account.)

Re: Register Interest for Gigabit Service?

petergdownload — Wed, 24 Feb 2021 22:16:11 GMT

"Technical support are the one area in Optus you can trust."

Not sure why you'd come to that conclusion? Basically the NBN is responsible for maintaining its database of household connections around Australia. All anyone from an RSP (Technical or Sales) can do is punch your address into that database and see what is listed. This is why most websites now ask you your address before listing plans available.

Some sites changes the list depending on what is given (so if you can't get 250 or 1Gbps then those plans are not listed). Other just list generically all plans and presumably hope that later on when your told you can only get 100Mbps then you'll stay anyway (after all you can't get faster anywhere else)

Its unclear what you've done outside of asking Optus for info. What postcode are you in? Have you asked ABB directly if you can get 250Mbps? Over 80% of the HFC homes can get 250Mbps. The rest will have it available in the next couple of months.

Re: Wireless Broadband speed dropped from 25 MBPS to 3.5 MBPS

AndS — Wed, 24 Feb 2021 22:14:56 GMT

Sounds like one of the bands is faulty at the tower you are connecting to. Had a similar issue with the AC800S 12+ months ago and Optus took 6 weeks to fix the B40 on the tower.

I would use the Optus app to contact Optus and lodge a fault. Get the fault# and ask when it will be fixed and if they indicate someone will call back then get how long you should wait. You can get Optus to send you a dump of the conversation(s) to include in your complaint.

After waiting for the time to expire make a formal complaint via the Optus web site and request that Optus supply a B818 and re-imburse you for the time while the fault persists. The B818 allow allows you to lock out/in specific bands using LTEHMonitor, which I have to do when Optus B40 fails every few months.. This will allow you to use the other bands and you should hopefully be able to get 10 to 15 Mbs as a min depending on the band(s) you enable.

Be aware that the response you will get from Optus will be the same quality as per the previous post.

If you want to try to get the AC800S working head on over to https://forums.whirlpool.net.au/forum/18?g=128 and search for "AC800S and telnet". It did not work on my setup.

Optus X Lite (alcatel 2038x) & Optus X Lite 4G (alcatel 3080t)

J0smith — Wed, 24 Feb 2021 15:43:36 GMT

can anyone help with expanding or modding these phones?

is there any windows pc suite type software?

is there any way to add apps?

i was mostly after call recording. the 2038x says it can, but for some reason its not on the optus version of the 3080t but in the manual of the alcatel 3080

Others
You can activate/deactivate Call time minute
reminder, Reply SMS after reject and Auto record
voice calls in this menu. (missing)

https://www.alcatelmobile.com/wp-content/uploads/2020/05/P1_3080G_UM_EU_EN_V1_20200619.pdf

i cannot find anything on alcatels website

the 3080T is a nice phone for work but i a few mods would be great (call recording, other apps)

Re: Wireless Broadband speed dropped from 25 MBPS to 3.5 MBPS

Vin_YC — Wed, 24 Feb 2021 13:50:48 GMT

Hi , it's not good to hear you've been having problems with your Internet service. This certainly isn't the experience we want our customers to have.

Have you checked the Network Status page to see if there are any outages in your area may be affecting your service? Simply click on Fixed Outages and enter your full address into the search bar and if there are any outages, you will see them reported.

If there are no reported outages, may I suggest having a look at the My Optus Service Is Not Working: Troubleshooting Index guide for steps to help you get the best connectivity for your service. Just select the Internet connection type you have.

Alternatively, please reach out to us by a private message via our Social Media pages (official Optus Facebook page or Twitter page) where we'll be able to obtain your details securely and run some checks for you to provide you with more accurate information specific to your location.

You can also reach us on a smart device via our Messaging service on the My Optus app 24/7.

Re: Register Interest for Gigabit Service?

Xcelplus — Wed, 24 Feb 2021 13:27:35 GMT

If the HFC in my area hasn't been upgraded yet how can any company possibly deliver faster speeds?

"Well that presupposes you believe what one Optus Sales Agent told you (as opposed to the other 5 that told you something else)."

It was Optus technical support that finally confirmed that the HFC hasn't been upgraded not sales.

Technical support are the one area in Optus you can trust. If they say the HFC hasn't been upgraded then sales people from multiple companies have been wrong. All other companies are trying to do is churn Optus customers?

😞

Wireless Broadband speed dropped from 25 MBPS to 3.5 MBPS

emmsee — Wed, 24 Feb 2021 13:05:18 GMT

I've been 2 years on the Optus Wireless Broadband (500gb/month) using a Netgear AC800S modem connected to a 4G MIMO Antenna, connected with LCU400 Coax.

Until this week I regularly (school Holidays excepted) got 25 to 32 MBPS and suddenly it has dropped to .8 to 3.5 MBPS - slow as dial up!

I've changed the sim to my phone - same result (my phone's an unlocked Telstra mobile and I regularly get 80 MBPS on it, with a Telstra SIM in it).

The Optus Tower is 1.4 KM (ATCF) in line of sight of both antennae. The tower runs on 700, 1800 & 2100 MHz (4G+)

I've rebooted the modem 8 times and the devices numerous times.

Modem firmware is UTD.

I've rebooted my laptop, Chromecast Google TV, both mobiles and a Roku box.

I've disconnected all devices from WiFi and Bluetooth, isolating the laptop as the only device connected to the AC800S.

My devices are all within 2.3 metres of the modem.

I run a VPN, but the difference with/without VPN enabled is negligible.

No outages reported at Optus.

I'm at Gloucester NSW.

Anyone got any advice for me?

cheers

Mike

Re: MMS issues

DangitDan75 — Wed, 24 Feb 2021 10:58:33 GMT

Thanks . I'll try it out and update how it goes 🤙

Re: Best way to extend the range of my Optus Sagemcom Gateway F@ST 3864

AndS — Wed, 24 Feb 2021 09:41:38 GMT

Looks like your on you own to figure out what Optus are up to.

Re: "The mailbox of the user you are calling is currently full, please try later"

AndS — Wed, 24 Feb 2021 09:39:40 GMT

The RSP who the other end is connected to.

Re: Optus sport password token not working

Rob_YC — Wed, 24 Feb 2021 06:57:38 GMT

Hey , sorry to hear about the trouble. Is it the reset password which isn't working for you? I recommend sending through a private message to our Optus Sport Facebook or Twitter and we can follow up on this from our side.

Re: Emails deleted in outlook not being deleted on Optus server

Tina_YC — Wed, 24 Feb 2021 06:54:35 GMT

Hi @@Theresa2553, I have copied and pasted Nard's answer for you to see.

Hi @Theresa2553, you're able to delete emails from the service by logging directly into our Webmail Portal and deleting emails of your choice from there once logged in.

Make sure to also empty your trash folder to make sure they're permanently deleted since email sitting in your trash folder also take up space in your inbox.

For further instructions, you can have a look at our Webmail Guide page.

Optus sport password token not working

H9 — Wed, 24 Feb 2021 06:46:39 GMT

Re: Emails deleted in outlook not being deleted on Optus server

km584 — Wed, 24 Feb 2021 06:33:59 GMT

Unfortunately there is no answer when clicking on "Go to solution!"
I really need to know this as, after setting up with outlook 2016 they dont delete when downloaded to outlook or my phone!

Re: "The mailbox of the user you are calling is currently full, please try later"

Ascidian99 — Wed, 24 Feb 2021 06:32:06 GMT

thanks for the thought but they've cleared and reset their mailbox and seem to have exhausted their SP's knowledge.

The problem is that the message seems to be generated spuriously, as in why should the call switch to the mailbox when the phone is not in use, consistently and repeatedly and from two different origins, but not apparently from other users? (remote diagnosis is always fun, particularly when the end party is even less technically savvy than me).

One thought is whether an intermediate path is congested or has a routing issue and triggering a false symptom and who will check that on the NBN?

Re: *69 recall last number

Tina_YC — Wed, 24 Feb 2021 05:32:04 GMT

Oh, that's great to hear! Thanks for getting back to us with an update. We will inform the team about this now. Tina.

Re: *69 recall last number

ghr — Wed, 24 Feb 2021 05:22:54 GMT

Hi Tina_YC,

You are misinformed.

I have just had it turned on and it is now working.

Also see https://www.optus.com.au/for-you/support/answer?id=1650

ghr

Re: 20% Discount Cold Call

djh1 — Wed, 24 Feb 2021 05:20:20 GMT

Thanks -

It turns out this was a legitimate call; the Optus Chat agent was able to verify and provide more context on the discount/offer.

I think Optus really need to reconsider how they contact customers; cold calls that sound very "scam-my" from a phone number that is "disconnected" is not exactly a very good look.

What's worse is the staff don't know how to respond to a request to "somehow" prove they're from Optus....

Anyway, appreciate your help.

Re: 20% Discount Cold Call

djh1 — Wed, 24 Feb 2021 05:15:47 GMT

Thanks - I agree... despite challenging them on multiple fronts, neither individual understood my apprehension to providing details without being able to verify they were from Optus...

Re: *69 recall last number

Tina_YC — Wed, 24 Feb 2021 05:12:27 GMT

Hi , thanks for raising this with us. We have been informed that Call Return is not available on nbn™ or LAR services, however, we will need to confirm this with our NBN team first. Once they get back to us, we will message you back here. Tina.

Re: Scam Text

Nard_YC — Wed, 24 Feb 2021 05:02:52 GMT

Thanks for raising this with us .

I can confirm that SMS is indeed a scam and our Network Security are aware of this specific SMS being sent out. The team have already taken steps to have the site taken down.

We recommend deleting the SMS and staying away from the website.

For further information on phishing/scams, please see our Scam Page.

Re: *69 recall last number

ghr — Wed, 24 Feb 2021 04:51:32 GMT

I switched to nbn yesterday. *69 is not working: it says "The operation has failed".

This is despite the fact I can see the number that has just called: it is not hidden.

Re: Scam Text

YetAnotherAcc — Wed, 24 Feb 2021 04:44:57 GMT

Scam Text

Alert_User — Wed, 24 Feb 2021 05:02:18 GMT

Received a text message from +***** saying:

Optus: We still didn't hear from you. To avoid service restrictions please visit https://login(.)optus-billing.services/ to confirm your details.

I clicked on the link but did not provide any details. The website looked really authentic. However, I got suspecious and checked my Optus App and couldn't find anything wrong. Called Optus Customer Care and they confirmed that everything is in order. Customer Care also confirmed that Optus only sends texts from anonymous number of it simply says Optus. Text showing a mobile number is confirmed scam. To check the authenticity of the website, I tried clicking on 'Forgot Username' and 'Forgot Password' options and there was no activity on the webpage.

Re: 20% Discount Cold Call

petergdownload — Wed, 24 Feb 2021 04:36:18 GMT

You definitely should assume it is a scam.

Unfortunately Optus don't engage in industry best practice and routinely cold call existing customers to offer special deals and discounts. For privacy reasons they require your identification details before they can proceed (they have to know you're the owner of the account)

So its quite possibly 'legit' but the fact that Optus continues to encourage customers to hand out personal information to strangers in this day and age is astounding IMO.

Re: Scam SMS

YetAnotherAcc — Wed, 24 Feb 2021 04:33:34 GMT

, rather then deleting the link you should just be adjusting it so thats its not clickable. Its extremely valuable for other people to be able to see the dodgy link so that they can know what to avoid and how to spot similar dodgy links in the future.

Re: Scam SMS

YetAnotherAcc — Wed, 24 Feb 2021 04:28:10 GMT

You should't click on dodgy/unknown links as there is not only the scam potential but also malware.

If you are curious as to what type of info they are trying to get out of you, other than your login details, see https://yescrowd.optus.com.au/t5/Mobile/Scam-text-message-still-doing-the-rounds/m-p/626518/highlight/true#M78113 .

Re: Scam SMS

Nard_YC — Wed, 24 Feb 2021 04:27:16 GMT

Hi there, . Thanks for raising this with us. The link you posted definitely isn't from us and is indeed a phishing scam. To protect others on Yes Crowd from clicking that link, I've hidden it.

To report a scam, we recommend heading over to our Scam Page for instructions. There are also resources to ensure you have up-to-date info on different kinds of scams as well as how to avoid getting scammed.

Hope this helps!

Re: 20% Discount Cold Call

Rob_YC — Wed, 24 Feb 2021 04:16:32 GMT

Hey . That definitely sounds like it could be a scam. Good call challenging them I'd say.

if you would like us to take a look at that account to ensure everything was OK. Please send us a Private Message on the official Optus Facebook or Twitter. We can securely verify your details and double check everything is OK.

Scam SMS

Peta80 — Wed, 24 Feb 2021 04:24:09 GMT

I just received an SMS from *****saying : We still didn't hear from. To avoid service restrictions please visit ********** to confirm your details...

This link takes you the "Optus" login page.. It looks amazingly genuine.. the only problem is that I'm prepaid... hmmmmm

Re: Sim card for mobile to be used in a dongle.

Casey_YC — Wed, 24 Feb 2021 04:00:47 GMT

Just an update on this one, .

We need to advise that Family SIMs are designed for mobile phone use.

20% Discount Cold Call

djh1 — Wed, 24 Feb 2021 03:49:01 GMT

I just received a cold-call from "Optus" telling me I'm a "valued customer" and therefore being offered a 20% discount on my broadband, but I needed to prove who I was before they could apply the discount to my account. They asked for my full name (including spelling middle and last name) and then my date of birth - at which point I started challenging them to prove they were first from Optus before I provided any more personal information.

Both the operator and their "manager" did not seem to understand that I needed them to prove they were from Optus before I was prepared to provide any further personal information.

The phone call came from *****- which (trying to call back) seems to not exist.

I assume this is a scam?

Re: WiFi Calling Support for Galaxy S20

Kyri_YC — Wed, 24 Feb 2021 02:41:52 GMT

Hey there . Was your S20 + purchased from Optus? or was it purchased separately? as your WIFI calling my not work if it isn't the device purchased directly from Optus.

Also, your voLTE settings may not be configured. So I recommend getting in touch with our teams on Facebook and Twitter as they can help to see if this needs to be configured for you.

Re: scam texts

Jack_YC — Wed, 24 Feb 2021 02:41:28 GMT

Hey , as mentioned that is a scam message that our Internet Security Team has identified and has already taken steps to have that site taken down.

I recommend you delete that SMS and stay away from the link in the message.

For more info, you can check out our Guide to reporting hoaxes, phishing and scams.

Re: My recharge has come out of my bank account but it's saying My phone has no credit or data

George_YC — Wed, 24 Feb 2021 02:39:54 GMT

Hi , I'm sorry to hear that you may have not got your credit for a recharge. Is the charge currently sitting as pending with your Financial Institution? If so, the charge may not go through and the money may go back into your account. I'm afraid we can't do anything until that payment clears.

Please note that we’re unable to look into account details on Yes Crowd.

If you’re still needing a hand, we recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.

Re: scam texts

YetAnotherAcc — Wed, 24 Feb 2021 02:28:18 GMT

Its a confirmed scam. See here .