New board topics in Yes Crowd

Huawei B818 - 263 slow speeds

TheGMac316 — Fri, 26 Feb 2021 03:41:47 GMT

I got this today it was going all well until a few hours ago where now im only getting these speeds

I tried logging into to mobile broadband but its not accepting the password on the bottom of the modem.
Anyone know how to fix this issue? Optus customer support wasn't much help

Combined plan

Maverick2000 — Thu, 25 Feb 2021 20:55:31 GMT

Me and my partner wanted to go on a combined plan to get the new iPhone 12 Pro Max but we were only allowed to do one as her credit history only allowed $2880 and the same for myself.

Is there anyway that we could’ve combined our credit history to get both phone on the same plan and not seperate plans?

Unable to display your services via app - My Optus App

cdefraga — Thu, 25 Feb 2021 11:22:20 GMT

Please help, Unable to display your services via app - My Optus App.

key in my user name and password and comes up with "Sorry about this We're Unable to display your services via app. Please log into our website to view your services."

Regards,

Craig de Fraga

*****

hidden

Any added Bloat to Pixel 5?

NeyfunB — Thu, 25 Feb 2021 11:02:02 GMT

Does Optus add additional software to Android devices? I haven’t used an Android devices in years but when I did carriers added their own boot screens and software does this still happen. Specifically asking about the Pixel 5.

sagemcom 5366 lte

spuddo1 — Thu, 25 Feb 2021 09:37:42 GMT

The Network light is red. I am able to use everything normally, so what is going on? I have searched for a manual that might explain this to no avail!!!!

Can't liberate alcatel phone

Safyers7 — Thu, 25 Feb 2021 09:32:16 GMT

I'm having trouble trying to use a Telstra sim in an old Alcatel phone. I paid to unlock the phone and that worked but I can't use a Telstra pre paid sim in it. Optus sim worked fine but my son has a Telstra sim, which I've activated, but it doesn't work in the phone.
Any suggestions?

Landline phone

Shaik123 — Thu, 25 Feb 2021 08:35:01 GMT

My landline phone rings outgoings, but doesn’t ring on incomings. It doesn’t ring at all. It has started happening after NBN installation. Currently it is connected to Optus modem. How can i get it to work?

Optus X Lite (alcatel 2038x) & Optus X Lite 4G (alcatel 3080t)

J0smith — Wed, 24 Feb 2021 15:43:36 GMT

can anyone help with expanding or modding these phones?

is there any windows pc suite type software?

is there any way to add apps?

i was mostly after call recording. the 2038x says it can, but for some reason its not on the optus version of the 3080t but in the manual of the alcatel 3080

Others
You can activate/deactivate Call time minute
reminder, Reply SMS after reject and Auto record
voice calls in this menu. (missing)

https://www.alcatelmobile.com/wp-content/uploads/2020/05/P1_3080G_UM_EU_EN_V1_20200619.pdf

i cannot find anything on alcatels website

the 3080T is a nice phone for work but i a few mods would be great (call recording, other apps)

Wireless Broadband speed dropped from 25 MBPS to 3.5 MBPS

emmsee — Wed, 24 Feb 2021 13:05:18 GMT

I've been 2 years on the Optus Wireless Broadband (500gb/month) using a Netgear AC800S modem connected to a 4G MIMO Antenna, connected with LCU400 Coax.

Until this week I regularly (school Holidays excepted) got 25 to 32 MBPS and suddenly it has dropped to .8 to 3.5 MBPS - slow as dial up!

I've changed the sim to my phone - same result (my phone's an unlocked Telstra mobile and I regularly get 80 MBPS on it, with a Telstra SIM in it).

The Optus Tower is 1.4 KM (ATCF) in line of sight of both antennae. The tower runs on 700, 1800 & 2100 MHz (4G+)

I've rebooted the modem 8 times and the devices numerous times.

Modem firmware is UTD.

I've rebooted my laptop, Chromecast Google TV, both mobiles and a Roku box.

I've disconnected all devices from WiFi and Bluetooth, isolating the laptop as the only device connected to the AC800S.

My devices are all within 2.3 metres of the modem.

I run a VPN, but the difference with/without VPN enabled is negligible.

No outages reported at Optus.

I'm at Gloucester NSW.

Anyone got any advice for me?

cheers

Mike

Optus sport password token not working

H9 — Wed, 24 Feb 2021 06:46:39 GMT

Scam Text

Alert_User — Wed, 24 Feb 2021 05:02:18 GMT

Received a text message from +***** saying:

Optus: We still didn't hear from you. To avoid service restrictions please visit https://login(.)optus-billing.services/ to confirm your details.

I clicked on the link but did not provide any details. The website looked really authentic. However, I got suspecious and checked my Optus App and couldn't find anything wrong. Called Optus Customer Care and they confirmed that everything is in order. Customer Care also confirmed that Optus only sends texts from anonymous number of it simply says Optus. Text showing a mobile number is confirmed scam. To check the authenticity of the website, I tried clicking on 'Forgot Username' and 'Forgot Password' options and there was no activity on the webpage.

Scam SMS

Peta80 — Wed, 24 Feb 2021 04:24:09 GMT

I just received an SMS from *****saying : We still didn't hear from. To avoid service restrictions please visit ********** to confirm your details...

This link takes you the "Optus" login page.. It looks amazingly genuine.. the only problem is that I'm prepaid... hmmmmm

20% Discount Cold Call

djh1 — Wed, 24 Feb 2021 03:49:01 GMT

I just received a cold-call from "Optus" telling me I'm a "valued customer" and therefore being offered a 20% discount on my broadband, but I needed to prove who I was before they could apply the discount to my account. They asked for my full name (including spelling middle and last name) and then my date of birth - at which point I started challenging them to prove they were first from Optus before I provided any more personal information.

Both the operator and their "manager" did not seem to understand that I needed them to prove they were from Optus before I was prepared to provide any further personal information.

The phone call came from *****- which (trying to call back) seems to not exist.

I assume this is a scam?

My recharge has come out of my bank account but it's saying My phone has no credit or data

Wombie — Wed, 24 Feb 2021 02:19:46 GMT

Why isn't my credit and data add to my account phone number *****

scam texts

Zann — Wed, 24 Feb 2021 02:18:42 GMT

I have been getting texts asking me to confirm my details if I want to continue using your services. I have logged into my account and all is fine.

text came from number *****

Optus: We still didn't hear from you. To continue using our services please visit https://optus-billing.services to confirm your details.

WiFi Calling Support for Galaxy S20

nstylin777 — Wed, 24 Feb 2021 02:05:15 GMT

Can anyone confirm if WiFi calling is supported on the Samsung Galaxy S20+? I previously had the S8+ and this worked fine but cannot get it working on my S20+.

I also see its not listed on the Optus KB but don't know if this article is maintained or up to date with latest phone models - https://www.optus.com.au/for-you/support/answer?id=20033&_ga=2.266798093.*****.*****-298520918.*****

MMS issues

DangitDan75 — Wed, 24 Feb 2021 01:25:40 GMT

Hi all. i have purchased and using a Nokia 5.4. my issue is that i cannot send or receive any MMS pictures. please help.

Scammer alert

narda42 — Tue, 23 Feb 2021 23:43:25 GMT

Not a question, information:
I got a text message looks like this - don’t click on it, it’s fake:
“Optus: We still didn't hear from you. To continue using our services please visit https://optus-mobile.services to confirm your details.”

Nokia Beacon mesh System

stevemck — Tue, 23 Feb 2021 23:29:37 GMT

Looking to extend in-home wifi coverage from my Fastmile 5G Gateway with a Nokia mesh system. Seems the Beacon 3 is no longer available and the Beacon 6 hasn't yet been released. Can anyone comment on their experience with the Beacon 1 system, which appears to be the only one available. Thanks.

I cannot message Optus

Cassidyj867 — Tue, 23 Feb 2021 20:14:17 GMT

Hello. I am extremely frustrated. All I want to do is message someone from Optus. The website says to login to MyAccount, which I do. When I hit message, it sends me to the page that says log into MyAccount to message. It is a never ending loop. Yes, I did try the Optus app. It just brings me to a blank page. I cannot contact by phone because I am in the US and it will be a very expensive long distance call and I need a lot of help.

Leasing Plan

Towny1984 — Tue, 23 Feb 2021 19:46:34 GMT

How much would it cost to buy out my phone on my leasing plan and how much would it cost if I returned it with a broken screen. It's a Samsung S10 plus.

Netflix Throttled

Phealey — Tue, 23 Feb 2021 11:36:04 GMT

I have recently moved to the 5G unlimited Home plan from NBN with another Telco.

It was immediately obvious that Netflix is throttled on Optus 5G. I have reviewed previous answers here and some people noted that this could be adjusted in Optus account settings however there is no such option in my account.

Can anyone confirm how this can be rectified? My streaming speed on Netflix is 0.58Mbps but all other streaming services appear to be operating correctly and streaming 4K or UHD with no issues.

I’m syncing at the max speed of 100Mbps so I have plenty of speed available, it is just Netflix.

receiving messages about non-paymentwhen bill has been paid

bellajean — Tue, 23 Feb 2021 09:46:55 GMT

I find it offensive that after my account has been paid on the due date I receive an SMS and an email saying that it has not been paid as my bank has dishonoured payment. I have never had anything dishonoured in my long life and resent the fact that an amateurish company insults me in this way.

Email I phone

Wendylee1964 — Tue, 23 Feb 2021 07:00:13 GMT

Hoping someone can help . Hubby and myself have I phones different ones mines a8 his a 7 .
Neither off us can send email if we are out from our Optus emails . We can send from msn or Gmail . We can receive them just can’t reply or send any

How do I add a VOIP handset to Loop?

Kempatron — Tue, 23 Feb 2021 05:50:38 GMT

We are running Optus Loop and have a main phone provided by Optus. I need to add a new phone and the company next door has given us a Yealink cordless phone. I can't find the details needed to register this to the Loop SIP server, is it possible to do or is this another locked out thing?

C62199

Matt-ARN — Tue, 23 Feb 2021 04:17:47 GMT

Hi All,

I was wondering if i can have the date this change was submitted?

Change Reference Number: C62199
Start Date & Time: 28/01/2021 23:59:00
Finish Date & Time:29/01/2021 06:00:00

Cheers Matt

Note20 Ultra droping calls

Strider1974 — Tue, 23 Feb 2021 03:50:03 GMT

My keeps dropping calls.

I have reset network access, confirmed signal strength, rebooted phone and updated all apps and software

When I reached out through the Optus app for support I was advised that the Note 20, Note 20 Ultra, Z Fold, Z Fold 2, Note 10, Note 10+, S10, S10+ & S10 Lite are all having this issue.

To say I unhappy that my flagship phone for which I paid a massive premium is constantly dropping calls is understatement. I really want to know what Optus is doing to get this resolved because as it stands my phone is not fit for purpose and I am getting to the point where I will want to return the phone and have the contract cancelled

Optus

fedup307 — Tue, 23 Feb 2021 03:39:01 GMT

I joined Optus on Wed 10 February this year when I purchased a Samsung Galaxy A71 mobile phone from Harvey Norman in Wangaratta. On the day of purchase, I paid Harvey Norman $282 on my credit card and signed up with Optus at a cost of $65 a month over 2 years. Two days later I realised I'd made a mistake and had signed up for a contract that was beyond my financial ability. I am on an aged pension and this Optus monthly amount would be difficult for me to maintain. Due to Harvey Norman (hereafter referred to as HN) shutting down for 5 days due to Covid, I returned to the store when it reopened on Thursday 18 February. They advised they could not help and to get out of the contract I would need to visit the Wangaratta Optus store. However, that store advised they could not help and said I would need to contact Optus by phone. So I returned home, which incidentally is over an hour's drive from Wangaratta. That second trip to Wangaratta was a complete waste of time. I then started trying to get out of the contract by calling Optus via phone. Over a period of 4 days, I have been cut off 3 times while on hold with Optus. I have spoken to at least 10 different members of Optus teams, been transferred over and over again and got nowhere. One particular worker (Naeem) agreed to reduce my monthly payments from $65 per month to $19 per month with less gb's. He even put all the details in a confirmation email, which I received, and this email was later deleted by Optus with no explanation to me as to why. Today I have been through the procedure again, ringing Optus, being cut off, transferred over to other sections and so on. Finally I spoke to a very helpful man in the Retention Team (Ken) and he has offered me the $19/month plan again (on a month to month basis). I agreed to this new plan. However, as I am a heart patient, the stress of trying to sort this out over a number of days with Optus, many staff members who thought my request was too hard and fobbed me off to others, and getting nowhere, has caused me much anguish. If Optus proceeds to send me an account for an amount of $747.50 payout from the original contract, I will really suffer. I will have to borrow this amount from Centrelink in the form of an advanced payment which needs to be repaid within 6 months. I am on an aged pension and as at today, have only $437.30 in my bank account and that's it. I am pleading with Optus not to bill me for this amount of $747.50. I hope somebody of good character and with a good heart, reads this message and can help me get out of the original contract of $65 per month over 2 years. Thank you

Best way to extend the range of my Optus Sagemcom Gateway F@ST 3864

ralfmmoller — Tue, 23 Feb 2021 03:22:40 GMT

I have the Sagemcom Gateway F@ST 3864 router and am looking for best options to extend the range in our house. The property is quite large with an upstairs and garden cabin. Currently the router is placed centrally so I think that extending is the best way.

my research indicates the a Mesh system is better - but that would require a replacement of the Optus supplied router.

Does Optus have a solution ?

Or do I need to do my own thing ?

Pre paid mobile plan

MalcolmClarke-6 — Tue, 23 Feb 2021 02:33:32 GMT

I want to use the epic value plan on my prepaid phone but when I tried to recharge it would not allow me to. What do I need to do?

"The mailbox of the user you are calling is currently full, please try later"

Ascidian99 — Tue, 23 Feb 2021 01:44:09 GMT

This problem affects both my Optus mobile and our home phone over NBN when attempting to ring one number in Northern NSW from Syd. I don't think it's an Optus problem but related to the home phone service at the far end whose ISP isn't getting anywhere. Has anyone experienced a similar problem and can offer any suggestions please?

When ringing the number I receive the error message "The mailbox of the user you are calling is currently full, please try later" when the number is known not to be busy. Happens consistently from mobile or home phone.

Messages from Optus re Static IP Allocated.

WoyBoy — Mon, 22 Feb 2021 19:50:47 GMT

I am receiving emails from Optus advising a new Static IP address has been allocated. Each message has a different IP address. I have not initiated any requests. I am on NBN FTTN? Are these messages legitimate?

Unknown phone call

pkmac — Mon, 22 Feb 2021 15:08:33 GMT

On my December bill I have a charge of $207.05

It is from Albania a call that lasted 1h 46min

This was not made by me. My bill is always $125 per month and I pay by direct debit so I assumed you would have seen this as an anomaly. I think it's a scam.

Please reimburse my account

my media hub

ip123 — Mon, 22 Feb 2021 13:46:28 GMT

not all of my recorded tv is appearing in my media hub and I was wanting to look at the recording on my laptop. how do I move it to the media hub?

FETCH MOBI APP

Chicho — Mon, 22 Feb 2021 12:47:52 GMT

I download the fetch mobi app on my phone, open the app on the right hand side appear the "Chromecast icon", I'm watching CNN , but when I touch the Chromecast icon to cast on my bedroom tv , only give me an option to "my device ", my phone is on the same network.

5G home internet rollout

Camglass1 — Mon, 22 Feb 2021 08:59:16 GMT

Can you provide an estimation on when 5G home internet will be available in Bedford, WA 6052

Optus sport app

Krajnc1 — Mon, 22 Feb 2021 08:52:08 GMT

Hi there,

I was just wondering if there was an optus sport app going to be available for access on PS5

Optus Sport

rluca — Mon, 22 Feb 2021 06:05:12 GMT

Hey

I have been using Optus sport to watch the premier league for a few years now and think you provide a good service. I think it's great to get the rights to play other leagues around the world but I really think you need to focus more on Australian football. I don't understand why you can secure rights for leagues across the globe but can't play A League games. Is this something you intend to pursue?

Optus 4G Wireless Broadband Excess Data

Tigers1719 — Sun, 21 Feb 2021 08:04:23 GMT

Hi When I look at my Account under data usage there is a paragraph

"If you exceed your total shared data allowance, we’ll add an extra 10GB for $10."

When I click on the Manage Data Link there is an option for endless data or
"Automatic 1GB for 10AUD
Automatically get 1GB for $10 when you reach your data limit."

I am enquiring what is the correct option please?

Apple Music subscription

Rpablo — Sun, 21 Feb 2021 03:59:30 GMT

Wi fi booster

rasm1 — Sun, 21 Feb 2021 03:04:20 GMT

Is the ultra wifi booster a mesh system.

5G Rollout in St Kilda East

tj_hudson — Sun, 21 Feb 2021 02:12:43 GMT

Do we have an ETA on how long it will be until 5G is available at X XXXXXX Road? Most of 3183 has 5G, but I’m sat slightly in an area that isn’t covered

Optus App limiting to only one account

narayanababu02 — Sun, 21 Feb 2021 01:27:42 GMT

My Optus app on my mobile is only linked to the Optus mobile number. I have Optus home broadband account too, but I can't view this or make any changes/bill updates through the Optus app.

Is it possible to set the Optus app to view multiple accounts with Optus?

adding an account to my account

Bryn-Po — Sat, 20 Feb 2021 23:23:28 GMT

I would like to add my Optus account ***** for my service Optus Phone - *****and Optus Broadband - xxxxxx and TV -Fetch to my existing Optus account ***** so that I can login and set up a direct debit and switch to paperless bills.

I would also like to add my wife's email address (xxxxxx@live .com) so that she receives the emails for bill payments

Retaining Optusnet email when movong from Cable to NBN

GBall — Sat, 20 Feb 2021 19:19:03 GMT

I am moving from Optus cable to Optus NBN.

Will my Optusnet email be automatically transferred as well?

This is essential to me as it would be extremely difficult to change my email with all my contacts and links.

Thanks.

Server Error Encountered

SQuiDFPV — Sat, 20 Feb 2021 11:10:41 GMT

Been using Optus Sport on this PC for over a year no issue,
Last week i watched 1 game and later came back to watch another but had "Server Error Encountered" when id click the match. Eventually i logged out and since then my login screen says "Server Error Encountered" for over a week now... am i about to miss this weeks games again?
works on my phone, on the same network. my net is fine. its not a vpn? Help

Bonus data

Defwish2012 — Sat, 20 Feb 2021 10:30:49 GMT

Optus sent me an sms for bonus data. Put in number and code. No respond.

Don’t get verification texts

Matdb — Sat, 20 Feb 2021 06:47:36 GMT

Hi,

I have been having an issue getting any security code sms through to my number. This has happened to me with a number of apps. I have seen a similar post, and reset my network settings but that hasn’t solved the problem either. Any other ideas would be appreciated.

Data

Zoé — Sat, 20 Feb 2021 04:45:01 GMT

If my myvideo selected app data is used can I watch Netflix with my data

Smart TVs won’t connect to network

Benjohno — Sat, 20 Feb 2021 01:41:09 GMT

Hi,

Just changed over from Optus cable to NBN (sigh)

My LAN won’t allow Smart TV to accept internet connection, this includes fetch box. When running via wifi it’s fine. I have 6 devices all doing the same thing. Prior to being on NBN this was not an issue.

The weird thing is if I plug in my laptop into any port that the TV is plugged into I can connect to the LAN and have an internet connection.

An example is the fetch box which displays a connection to the network, displays an IP address but fails to connect when prompted.

Yes the wifi is fine, but defeats the purpose for putting the network in.

I’ve played with the network settings as seen in here but with no reward. Is there a setting within the modem that may need to be configured to allow connection.

Settings for one of the TVs I’m am trying are as follows
IP address 192.168.0.10 (no IP conflict)
Gateway 192.168.0.1
Subnet mask 255.255.255.0
DNS server 192.168.0.1

These setting mirror those of my laptop, obviously not with the IPv4 address.

Any ideas?

Why are no solutions visible?

thestuburns — Sat, 20 Feb 2021 01:15:53 GMT

What is the point of this forum if every query is marked as solved but every query is told to contact Optus directly by other means? What a waste of time and resources.

Moving home

CLI-938 — Sat, 20 Feb 2021 00:53:01 GMT

Hi everybody, We are selling our home and will be living in rented premises for a while.
I want to still access Optus sports wherever I am. Should I keep my subscription as if I had a residence or return my fetch box?

Unable to port forward to view CCTV remotely

Highway1981 — Fri, 19 Feb 2021 23:31:35 GMT

Good Morning,

I have recently connected my CCTV to the internet and I have been able to view the camera on my phone whilst I am connected to the WIFI, however I have been unable to connect outside the LAN. I have completed the port forwarding, however I haven't had any luck.

I have checked my port and I keep getting informed that it is closed despite it being open.

I have a Sagemcom 5366 TN modem.

Thanks for any assistance.

Connecting Telephone Copper wire to Optus cable so NBN Box can be positioned further back.

Loomy — Fri, 19 Feb 2021 23:05:43 GMT

I had an NBN serviceman come to connect me to the NBN...Currently, I have been using Optus Cable...

I needed the NBN Box in my home office in the back garden of my house but he said he would/could only install the box closest point from the pit to a power point and copper wire.

So...I needed the NBN Box (and Optus modem) about 200 feet further away than the closest point it would have been set up.

He suggested as a solution to my problem was to get an electrician JOIN the phone copper Wire to my existing Optus cable which runs all the way from the front of my house to my office at the back and then get the NBN technician to install the NBN Box in my office from the Optus cable now connected to the copper wire phone line.

Cold anyone please tell me whether this is a viable methodology and the way to get the NBN Box into my office versus the front of the house about 300 feet away?

Thank you.

Loomy

S7 plus android 11/ one UI 3.1 update

Rockdad83 — Fri, 19 Feb 2021 23:03:32 GMT

Android 11 and one UI 3.1 has started rolling out on the tab s7 plus. Any sign on Optus tablets getting it soon?

Fetch box

Mrcool — Fri, 19 Feb 2021 20:53:24 GMT

New fetch box is frozen half way during first startup

Black screen fetch top box not working

Anthony13 — Fri, 19 Feb 2021 18:59:38 GMT

Iv gone through all of the trouble shooting my internet is working on other tv’s and devices but the fetch box is just shows a black screen. Iv tried it in other tv’s with the same outcome?

Damage Fee? after returning a good working phone.

billzai — Fri, 19 Feb 2021 11:02:04 GMT

I don't know where to start, last month in January my Optus Flex Plan has ended, being the good customer that I am, I returned my leased iPhone XR that I've always taken care of (in a case all the time, put a screen protector, never dropped it, etc). Went to an Optus Store and gave the guy the phone, he was impressed that the phone was in good working condition, everyone was happy, I signed the paper that says the phone was working good, and he took the phone and said I could keep the box and the charger, everyone was happy. A month later I got an email saying that the phone is damaged and I have to pay for the damaged fee???!? How? I signed the paper, the employee was there to verify it, and I got a $499 damage fee??? I'm furious, I don't know what to do, all I know is the phone that I returned was immaculate and the Optus clerk can testify that the phone was in good working condition when I returned it. I'm sorry, but I seriously feel like I'm getting scammed, we're in a damn pandemic, $499 is a lot of money!!! still no answer from Optus, no calls, been complaining for almost a week.

Optus Home 5G - No advance notice of 4G/5G tower switched of for upgrade. Now no reliable service.

sysAdmin — Fri, 19 Feb 2021 09:57:24 GMT

Hello to all you people considering Optus Home 5G and using Optus. Something to be wary of:

With no warning the Optus 4G / 5G tower nearest to me was switched off two days ago without anyone contacting me to provide advance notice of the outage.
There is no other Optus 4G tower in range that can provide me with a reliable 4G backup signal. I do not have line of sight to the next nearest Optus tower as it is located through several thick concrete walls, numerous apartment buildings and a massive water reservoir.
After two people in my house were unable to use the service for a day, I called Optus Home 5G. They advised me of the network outage and would not tell me the duration of the outage. They only committed to adding me to their sms list to receive updates on the progress of the work .
I received an SMS from Optus promising an update on the fault in 24 hours. I received no update.
I visited the Optus website two days after the outage and learnt the cell tower outage was offline for a planned upgrade and it was to last a further 14 days.
By this point in time I had spent $45 on 4G data for a Telstra tower, so I called Optus Home 5G and after waiting on hold for 40 minutes I tried to explain that I could not be without internet for two weeks, I didn’t want to pay Telstra $200 -$300 for 4G for the next 14 days, and could they please do me a solid favour to provide some other working Optus service.

I suggested to my Optus service representative that they could contact Optus Sales to reactivate the existing and still plugged in NBN NTD in my house for the duration of the outage, refund my monthly Optus Home 5G fee or pay for my Telstra 4G costs, or disconnect my Optus Home 5G service without penalty because they could not provide their “Optus 50 Mbps Satisfaction Guarantee”.

The Optus representative would not commit to any of these options and said it would take longer than two weeks to connect the NBN. They only promised to note my thoughts on file and send me further updates on the tower upgrade. I don’t understand how that helps me. Anybody know how to coax the Optus call centre people to provide a better solution?

Hello Optus Yes Crowd Moderators,

Since Optus Home 5G support provides me no way to communicate in writing and my next letter will be to the Ombudsmen, here is an open letter in the hope that some lovelly Optus staffer will action the following feedback for the benefit of retaining their customers when undertaking future upgrade works:

While upgrades in technology are to be expected, planning a two-week outage to upgrade a tower without providing advance notice to customers is not professional or kind.
Not providing the 50 Mbps Guarantee or reliable 4G backup service is problematic from a contractual perspective.
The combination of these two failures in service has restricted the ability of two customers to earn income for a day while they stuffed around on hold to Optus multiple times, wasted hours moving a white Nokia modem all around the house trying to find a 4G signal, and then giving up and having to purchase and set up a router with a 4G connection to a Telstra tower.
Australian Consumer law entitles customers to compensation for a reasonably foreseeable loss or damage from a failure in the service.
Any reasonable person would agree that taking a 4G-5G tower offline for planned maintenance during the COVID work from home era without providing advance notification, would risk disrupting the customer’s business activities and causing loss of time and income.
Similarly, since Optus know where their customers live and where all their 4G and 5G cell towers are, Optus can calculate in advance when switching off whatever services they decided to switch off that they risk not providing the promised 4G backup / 50 Mbps service to their customer.
A reasonable and kind business would give their customers a call - weeks in advance - to say something like, “Hey customer, we’ve got a tricky situation to solve with a tower upgrade near your house in two weeks’ time. We just wanted to let you know the internet might be off for two weeks without a reliable 4G backup or 50 Mbps speeds - probably something closer to 1 Mbps most of the time - and wanted to give you the opportunity to connect to our NBN service for free during the upgrade or the chance to make other plans so your internet use and/or work from home is not disrupted”.
Therefore, Optus’s lack of kind consideration is the sole reason for my predicament of the last two days and my continued frustration at spending more than I need to for internet.
I like Optus Home 5G when it works and I would like to maintain a service with you but I do not like:
1. disappointing my clients at work like I did this week when you switched off my internet without warning.
2. losing money from the thoughtless actions of others.
3. wasting time writing to OPtus after getting nowhere with them after waiting for a long time on hold on the phone
4. working on weekends in the city office away from my young children to catch up on work
5. seeing the frustration and exhaution of my wife who has health issues and needs to work from home after COVID killed her office and is stuck using 30GB a day on Telstra 4G at prepaid rates because Optus doesn't have its act together.
I’m sure you would feel the same if your internet service provider did the same to you.
What will you do for me now and to make sure this doesn’t happen again?

Password not being accepted

pipeline7 — Fri, 19 Feb 2021 07:27:58 GMT

My outgoing emails aren't going. My password isn't being accepted!

Cable disconnection

Eleniinsydney — Fri, 19 Feb 2021 07:07:58 GMT

Dear All

When optus says that I will be disconnected on the 26th Feb from my old cable internet.

What exactly does this entail, do they come to my home and physically disconnect or is it just completed by them remotely.

Any help would be appreciated.

thanks Eleni

Nokia Fastmile 5g firmware version?

shawian — Fri, 19 Feb 2021 04:30:07 GMT

Hi, received my new Nokia 5g Fastmile modem (replacement for one that didn't work at all).

Device status:

Device Name	5G-24W-A
Serial Number	EB194011679
Hardware Version	3TG00076AAAA
Software Version	3TG00118CBAB08
Device Running Time	1 day 4 hours 19 minutes 29 seconds
LTE Link Status	Connected (RSRP: -99 dbm)
5G Link Status	Connected (RSRP: -88 dbm)

So far it is mostly behaving itself, not rebooting. However can't get better than orange on the 4g light and orange on the 5g symbol, with the 5g symbol often not showing at all.

Is this the latest firmware? I've seen other posts referring to ...BAD52

Sim card for mobile to be used in a dongle.

jmother — Fri, 19 Feb 2021 04:03:42 GMT

HI,

I have a Sim card as part of family sharing mobile phone package, I dont use the 4th sim card. can I use this in a dongle just for data? if so, which is the best dongle to purchase for metro use.

Not registered in network

adcockf — Fri, 19 Feb 2021 04:01:30 GMT

I cannot use my Mobile error "not registered in network"

Wi-Fi Calling on Oppo A72

jonleung — Thu, 18 Feb 2021 22:11:35 GMT

I cannot find any settings relating to Wi-Fi Calling on my Oppo A72. I have such poor mobile reception, and really need Wi-Fi Calling, which I had previously on a Samsung device. I *do* have a VoLTE symbol showing on the phone.

Is this an Oppo issue or an Optus issue?

Nokia 5G Modem PS4 Port Forwarding

flying_squid — Thu, 18 Feb 2021 21:53:03 GMT

Hi guys,
Can anyone guide me to port forward for my PS4 ? The constant drop out of games is becomming annoying. This may be an answer.
Signal is good and speeds are good so im running out of options. Im not sure what to do on the modem settings. Im a very basic guy.

Verify my id so I can finish my order off

Allblacks2021 — Thu, 18 Feb 2021 19:25:06 GMT

Relocating .. yesterday!

FiledinPenske — Thu, 18 Feb 2021 08:45:45 GMT

Hi Optus /Contributors
I’ve just moved house and it’s been so frantic I have not had time to ask optus to relocate me. The website advises me to go online but it could take 5 business days and I work from
Home in a high level Job. Is it better to ring.., and where do I start? It was so easy with electricity ... I thought it would be the same with same telco... Thank you.

Moving off family plan

FiledinPenske — Thu, 18 Feb 2021 08:41:23 GMT

Hi Contributors
I have two questions. Will post separately. I’ve been with optus since 1994. Still waiting for that thanks for the loyalty free anything!
My mobile plan (bundled plan and phone with extra $30 charge for son to share data and have SIM card for data/text) has long ago expired. Work want me to do on the Telstra the corporate plan. So do I - I won’t have to pay foe my phone anymore!
However what do I do about my son?. Can he get a $30 plan? He once had an Aldi pay as you go card and I was always topping that up. Painful. And then he would lose the number too? He is starting Uni and uses lots of data but doesn’t text much.
Thanks in advance

5G

Brian98 — Thu, 18 Feb 2021 05:13:31 GMT

Telstra shows 5G home broadband being available at my home address in Coogee, NSW. Why am I still waiting for Optus to supply this facility? I have been an Optus wireless customer for over 3 years!

Insecure wifi

restoremin — Thu, 18 Feb 2021 02:27:40 GMT

Sagemcom router has wifi settings TKIP/AES as encryption and Mixed WPA2/WPA - PSK.

Now my iphone and iPad are giving message about this being an insecure network.

Please advise about either correcting settings, or updating the router. Thanks

Mobile Disruptions

Optus_Community — Thu, 18 Feb 2021 00:38:12 GMT

We are aware that some Optus customers including residents and businesses may be experiencing intermittent disruptions to their mobile call, text and data services (ref 23548788).

We understand connectivity is important. Our technical teams are investigating as a priority and working to restore services as soon as possible. We apologise for any inconvenience caused during this time.

We'll provide updates as more information becomes available.

You can also view updates via our Facebook Page

Optus hit by cellular network outage 18-Feb-2021 @10:27AM

AndS — Wed, 17 Feb 2021 23:56:29 GMT

Summary:

Optus is suffering an outage of its cellular network along Australia’s east coast, with widespread problems being reported.

Link:

https://www.itnews.com.au/news/optus-hit-by-cellular-network-outage-561195

Cancelling Optus account taking mobile number

risen777 — Wed, 17 Feb 2021 20:18:49 GMT

I’d like to end my Optus account and take my mobile number with me. My 24 month contract ended. I’m only month to month. Do I end first and the mobile number is still good for my next provider?

Me2U

Sammn — Wed, 17 Feb 2021 09:27:06 GMT

Hi
Is Me2U feature still available in Optus?
Thanks

optus accounts

silimuxo — Wed, 17 Feb 2021 07:57:36 GMT

i only see - "Oops, this page doesn't exist"

what i need to do??

Prepaid access to 5G mobile

prepaiduser — Wed, 17 Feb 2021 07:14:27 GMT

I am a prepaid customer with a 5G compatible phone. When will Optus allow me on to the 5G network? It's disappointing that I cannot find anywhere on the Optus website that prepaid customers are not allowed access to 5G. Why isn't it the same for all Optus mobile customers.

can not make or receive calls from house phone have dial tone. When I call the house phone from my

peter31vincent — Wed, 17 Feb 2021 06:22:30 GMT

mobile I get " welcome to voice mail" then nothing.

Fetch TV no activation screen

Vikkik — Wed, 17 Feb 2021 06:15:08 GMT

I received a Fetch Mighty box yesterday.

After connecting to the internet the box gets stuck on "starting" and does not go to a screen where the activation code can be entered.

All troubleshooting has been done. Soft reset and hard reset and it is still not working.

Anyone got and ideas?

Pre paid

jenna_noyes — Wed, 17 Feb 2021 06:10:47 GMT

For pre-paid phones if you have no credit or wifi connection can you receive text messages and phone calls? Thanks

How to configured the pppoe on optus ultra wifi modem

Alexer_Eternity — Wed, 17 Feb 2021 05:24:12 GMT

I am planning to use my Optus wifi modem with another isp, how can I configure the pppoe of the optus wifi modem?

Recurring disruptions of my internet

PZeimer — Wed, 17 Feb 2021 03:59:00 GMT

I am very disappointed in my NBN internet as I am experiencing disruptions of my internet on multiple occasions

What is the best route to take?

MattyAu — Wed, 17 Feb 2021 00:28:24 GMT

Hey Gang,

On January 10th I was violently assulted in an unprovoked attack, I am vision impaired already, but the attack left me with a broken nose, smashed eye socket and lacerations to my eye.

I am seeing 6/60 at the moment without glasses, and can't be fitted for new ones until my nose heals entirely.

I'm in a tricky situation,

I want to upgrade to a S21 Ultra, however, days before I could do this my phone started throwing a mositure detected warning which hasn't gone away.

I have insurance on my phone, but I doubt Optus will accept it for a trade up whilst it has this message.

I need a working phone 100% whilst I deal with drs, police and I also work in broadcast so I can't be left without a phone.

Is there a way Optus could assist me?

Can I pay the insuarcnce fee with a trade up, or can someone shed some light on what happens if a phone isn't accepted for a trade up?

phone constantly drops calls iPhone 8

Dr1 — Tue, 16 Feb 2021 23:33:30 GMT

I am running a business with my phone. It constantly drops out during calls. Once it does it seems to do it multiple times within minutes. It also says numbers are not available and then when I ring them again they are. What is going on? Its a disaster and I always had good connection for previous years but in the last 4 months a total mess. HELP!!! My dongle I use for my iPad also drops in and out when in use for the internet and again used to have no issues but now it does.

"More work required" NBN HFC Connection

tsauravm — Tue, 16 Feb 2021 22:50:05 GMT

So, I am moving into new apartment and found that NBN is not available at that place. When I check from NBN website it says "As a result of a global equipment and component shortage, we are not currently taking connection orders for your premises". But, when I check for other units 1 to 5 in same building they are connected to NBN. So I am not sure what is the issue here and how only that unit is not connected to NBN.

Slow / non-existent Internet Speed on Optus NBN

RedVortex — Tue, 16 Feb 2021 22:08:42 GMT

Since 8pm last night, speeds measure between 0.2 Mbit/s to almost normal (50 Mbits/s), pretty random

Mostly around 5 Mbits/s download. Upload is very slow too

Ping latency is always around 350 ms, normal is around 20 ms

Same issue with neighbours but this doesn't show on fault outage map.

Optus has no idea that this is happening, in fact they seem to not be able to diagnose this issue remotely, their first line support can only do a line test (which is perfectly fine)

Of course a lot of references to "NBN problems" which this is not, as NBN part is working fine.

Returned fetch box still being charged

Grumps33 — Tue, 16 Feb 2021 21:14:25 GMT

Anyone know how long it takes for a fetch box to be received by Optus? I returned mine 8th Jan and it is still on my bill and still showing in my Optus app. I’m getting frustrated having to constantly monitor bills to get someone to fix them and remove charges.

5G capped speeds to original customers

flying_squid — Tue, 16 Feb 2021 18:47:47 GMT

Hi there
Im an original customer on the Optus 5G $70 a month unlimited plan. Is Optus planning on forcing capped speeds to us further down or increasing the prices ? More a curiosity question than a problem at the moment. This is a $90 equalivalent plan now to new customers.

WAN light

SandraOConnell — Tue, 16 Feb 2021 11:30:46 GMT

Setting up a new modem but the WAN light does not appear to light up!

Also the MyOptus app isnt woorking, it keeps telling me to register and sends me SMS messages for a new password.

This is extremely frustrating, consider Optus lost my order from 15.01.21 and I had to revisit the shop where they informed me my initial order, wasnt ordered and now I unable to get assistance from their said 24/7 Assistance Team!!!!

Samsung galaxy watch

Leglocker — Tue, 16 Feb 2021 11:22:16 GMT

Hi. I'm planning on getting a Samsung galaxy watch as a connected watch plan through optus. Does the number share work despite my current mobile carrier is not with optus? Or these plan are only for optus postpaid customers only? Any info is greatly appreciated.
Thanks

Phone blocked

Max27385 — Tue, 16 Feb 2021 09:39:45 GMT

I’m trying to pay my overdue bill but my account just goes to a page saying contact us. I can’t use chat as that’s the only page that it will show when I log in.

HFC Arris CM8200 modem gone after power outage?

BlackMonk — Tue, 16 Feb 2021 08:04:18 GMT

Been on HFC Optus for a while without major issues or drop outs, until last night.

We had a power outage, and since i got up, and we had outages in the past.

(modem is plugged into a very good quality surge protector powerboard)

Pings have been going around 300ms-400ms and with speeds between 15mbps down and 0.10mps up.

nothing has changed, it's not the network cable, and during the speedtest directly into NBN Arris modem, not the optus routers, i get consistent pings of the above.

while i wait for NBN to come out...Just wondering if anyone else experienced anything similar to this?

Canon printer ts8060

nbbrett — Tue, 16 Feb 2021 06:44:52 GMT

I have been on the NBN for a while now. My printer is not working on my network anymore. The only thing to chance is our address. We moved in December and brought with us our Optus modem and our printer. Since we have been in the new house our we are unable to connect to the wifi and print from other devices. This is getting very frustrating as well as ridicules. None of your settings have changed

sim card tray for optus x sleek 5080Q

jeffron1234 — Tue, 16 Feb 2021 06:42:46 GMT

Mobile repeater/ mobile signal boosters Australia

Ctails0 — Tue, 16 Feb 2021 06:18:06 GMT

Hi I know this question comes up a lot but I haven’t found a definite answer to this particular thought. I need a boost to my Optus signal for inside my home. I am not prepared to pay the $1400 for a Cel-fi one. I think Optus should be making an effort to subsidise these if this is the only one they will recommend. I have been in communication with “Mobile Signal Boosters Australia” who assure me that even though the product they recommend is called a “booster” and therefore should be illegal, they are allowed to sell them and they are a repeater so legal. Does anyone have experience with this company and does Optus accept the one they have listed as Optus ready.
https://www.signalboostersaustralia.com/product/signal-booster-voice-3g-300-sqm-power-line/

thanks for your help regards Carl

weird calls from telstra

tamanna7050 — Tue, 16 Feb 2021 04:06:22 GMT

I received automated calls from two mobile numbers (*****and *****) immediately one after the other. The automated message stated that my Telstra internet service will be terminated unless I take further action. Weird because I do not use Telstra as my internet provider. Don't know how they got my number. Anything Optus can do about it? Is my personal information registered with Optus secure? Please advise.

Send/receive images in SMS pixel 5

KTP66 — Tue, 16 Feb 2021 02:16:03 GMT

Recently upgraded from Samsung S8 to pixel 5. Cannot send or receive photos in messaging either on home wifi or on data.
Any ideas?

Slow as a snail

Hannelly — Tue, 16 Feb 2021 01:31:26 GMT

Can you please check pur connection as it is CRAP.
44 Glenayr Avenue Denistone West NSW 2114

Syncing mail with Outlook 2016

larsinoz — Tue, 16 Feb 2021 00:54:46 GMT

I am using Outlook 2016, and have been so for a while.

Until recently, the mail synced fine from Optusmail to Outlook.

However, since a few weeks it has stopped syncing. I can still send emails, but I don't get any received mails. I can see them on the webmail page, but they don't come through to Outlook.

S21 Ultra not charging properly

BigKarl — Mon, 15 Feb 2021 21:21:35 GMT

It appears my S21 Ultra began having an issue last night where it will not charge. it is not a physical issue. It affects both wireless charging and cable charging. When first placed on the charger the charging appears to start. Within a few seconds charging stops with no notification.

This appears to be a similar issue experienced in the S20 models as per this link:

https://www.sammobile.com/news/samsung-galaxy-s20-charging-issues-troubling-some-owners/

I am wondering if a software fix is available for this?