All blog posts in Yes Crowd

Re: Why DIY network security may no longer be viable

fenlie — Thu, 25 Feb 2021 21:38:59 GMT

Thanks, Andrew for outlining the importance of security in today's modern world. With the increase in data collection online it's never been so imperative to have an adequate and effective security system in place, I recently stumbled across this article that outlines some key points and insights on the cybersecurity landscape and more importantly how to protect your business from cybercrime you can read it here: https://www.efax.com.au/blog/eliminate-business-cybercrime-risk-online

Re: Say goodbye to high ping and hello to Optus Game Path™

YESLAG — Thu, 25 Feb 2021 09:59:17 GMT

So is this the same as wtfast with the same nodes because I try wtfast and it didn't even improve my latency, nor my game even load onto the servers....

Re: Welcome to the new look My Account

Nard_YC — Tue, 23 Feb 2021 09:20:05 GMT

Hey there . What sort of issues are you having with our website? Let us know and we'll do our best to help out.

Please note that we’re unable to look into account details on Yes Crowd. If you’re still needing a hand, we recommend Messaging us via the My Optus app.

Our Messaging team is available 24/7 and are ready to assist customers as quickly as possible.

If for some reason you’re unable to use the My Optus app, please send a private message to the official Optus Facebook page or Twitter page for further assistance.

Re: Welcome to the new look My Account

Jindivic_77 — Tue, 23 Feb 2021 08:49:34 GMT

Why is it always so damn hard to use your site! cant believe you are a communication provider!!

Boo, boo, and boo

Re: Welcome to the new look My Account

Jono_YC — Mon, 15 Feb 2021 10:14:56 GMT

Hi it's not great to hear that you're experiencing issues with your My Account.

If you're still needing a hand, please send us a private message to Optus on Facebook or a DM on Twitter with the details for further assistance.

Re: Welcome to the new look My Account

outasight — Mon, 15 Feb 2021 08:20:05 GMT

I am a little tired of the My Account system CONSTANTLY telling me I need to verify my email. I have twoo accounts on different emails & they both do it. The verification process reports as it worked, but one month later(next bill) it's the same again.

Re: Welcome to the new look My Account

Kyri_YC — Tue, 09 Feb 2021 06:12:27 GMT

Hey . It's not great to hear about the troubles you have had with your My Account. If you are need of any further assistance on this regard, please feel free to reach out to our team on Facebook or Twitter, as they will be happy to assist further from there.

Re: Welcome to the new look My Account

itsthedon — Tue, 09 Feb 2021 05:12:26 GMT

Why is it so B!@#$%y difficult just to get the information that you want. Do the people that write your web site programming actually use it? If I'm already signed in and want to know how much my bill is it shouldn't send me to my account link to resign in. For God's sake just have Sign in/my account/my bill. IT ISN"T THAT DIFFICULT

Re: Android Device Updates – What’s the Process?

antinoz — Fri, 29 Jan 2021 00:40:51 GMT

Came here to check, noticed the Galaxy Tab S7 is not even on the list. One UI 3.1 is rolling out around the world at the moment.

Pay off your device interest free with OptusPay

Optus — Fri, 29 Jan 2021 01:08:28 GMT

OptusPay allows you to pay off your device over time when you add an Optus plan. And best of all its interest free, no need to pay the full amount upfront.

Re: Android Device Updates – What’s the Process?

Steven_YC — Mon, 25 Jan 2021 02:53:51 GMT

Hey - Thanks for sharing this. Are you able to share the URL for me here?

Also, I've attached the SPAM page details here > https://www.optus.com.au/for-you/support/answer?id=1958 just in case you wanted it.

Re: Android Device Updates – What’s the Process?

JohnGreydanus — Mon, 25 Jan 2021 02:30:19 GMT

I clicked on Learn More on the SPAM page and it takes me here????

Re: How to use Yes Crowd

Casey_YC — Tue, 19 Jan 2021 17:25:38 GMT

Hi there, .

Thanks for raising this here.

It's possible that your email has been hacked or spoofed.

This previous thread - Undelivered mail messages from Mail Daemon - has some handy tips that might help.

In particular, changing password and setting up a rule to automatically delete the emails based on the subject of the email.

Re: Increase in nuisance or scam calls from international numbers

Tina_YC — Tue, 19 Jan 2021 07:24:08 GMT

Hi , thanks for getting in touch with us and bringing this to our attention.

Please check out this page for steps on how to manage unwanted calls and messages. It might also help to add your phone number to the Australian Government's Do Not Call Register.

If you would like us to check if your number is listed on the white pages, we recommend messaging us via the My Optus app. Our Messaging team is available 24/7 and are ready to assist customers as quickly as possible.

Re: Increase in nuisance or scam calls from international numbers

cedricw1 — Tue, 19 Jan 2021 07:11:41 GMT

I unplugged the phone from the modem in order to stop receiving the annoying scam calls. After several weeks, I plugged it in again hoping the problem was solved but these calls came again. So I have to unplug it again. It is still hopeless although I could see Optus has said it is helping......

So my frail aged mother has been deprived of the use of a fixed line phone which is her only comfortable way to connect with her family!

Re: Android Device Updates – What’s the Process?

Sarah_YC — Tue, 19 Jan 2021 04:25:59 GMT

Thanks for your patience, @GeoffreyL!

I've heard back from the team who have confirmed that we are yet to receive the update from Oppo to begin the testing process.

Re: Android Device Updates – What’s the Process?

Sarah_YC — Mon, 18 Jan 2021 07:37:05 GMT

Hi GeoffreyL,

Thanks for raising this with us.

I've raised this with the relevant team and we'll get back to you once we hear from them with further details.

Re: Android Device Updates – What’s the Process?

GeoffreyL — Mon, 18 Jan 2021 06:34:14 GMT

The Android 11 update for the Oppo FindX2 Pro has been available since September 2020. Why is it not even mentioned?

Re: 12 Days of Christmas – WIN a Wireless Speaker

Crazydavie88 — Sun, 17 Jan 2021 16:20:48 GMT

I woulda choose pump up the jam

Re: Say goodbye to high ping and hello to Optus Game Path™

Crazydavie88 — Sun, 17 Jan 2021 16:06:54 GMT

Finally someone on my page

Re: Welcome to the new look My Account

Kyri_YC — Wed, 13 Jan 2021 13:17:46 GMT

Hey . It's not great to hear about your My Account troubles. I recommend getting in touch with our Support Team via the My Optus app or on our Social Media pages on Twitter or Facebook as they can look at trying to assist further from there.

Re: Welcome to the new look My Account

ER2020 — Wed, 13 Jan 2021 12:27:04 GMT

Every time I try to log into my account I can log in for 2 seconds and then it takes me back to the log in screen and asks me to log in again. I've tried my phone several browsers as well as private, and now on my laptop - several browers and private. You guys never get it right! That's why I'm still paying $2 for paper bills - because I can't log into the optus account for the past 10 years and don't want to spend an hour of my life on hold. It's such a joke.

Re: The New Optus Network Status Page

Tina_YC — Thu, 07 Jan 2021 01:06:09 GMT

That's a great idea, 🙂 I will tag this post as feedback for the relevant teams to review. I'm glad you service is now back up and running to normal.

If you have any other enquires, let us know!

Re: The New Optus Network Status Page

ozzcaddy — Thu, 07 Jan 2021 00:11:51 GMT

Thanks , that number works - nice to know, but does not appear to be common knowledge. That number is within the Service Charges box on the invoice.

I did not go any further in reporting the slow speed, as the speed is back to normal. The modem is now connected to a third Cell_ID since 6.30am this morning. I understand congestion at a tower can cause slow speeds, and the network may switch the modem to another tower that may be less congested and normal speeds return.

The relevant teams might consider revising the field that currently ask for the affected mobile number, to say: Affected Mobile Number or Service Charge Number.

Re: The New Optus Network Status Page

Tina_YC — Wed, 06 Jan 2021 23:56:07 GMT

Your Home Wireless Broadband service number starts with 04 (It looks like a mobile number). You can find this service number on your bill.

Thanks for clearing that for us, . Since you already lodge your expression of interest, we will notify you when it's available at your address.

Re: The New Optus Network Status Page

petergdownload — Wed, 06 Jan 2021 23:27:46 GMT

@ozzcaddy

It may be some time before 5G Home Wireless appears. Many towers are just expanding the mobile service ATM. But it could also be next week. You never know. You may also have 5G home from other RSPs if you check around.

Re: The New Optus Network Status Page

ozzcaddy — Wed, 06 Jan 2021 23:12:11 GMT

Hi , thanks for your reply and referring the feedback to the relevant teams.

When you say Home Wireless Broadband service number instead?

What number is this? I tried my Account Number, the Modems IMEI: Number, but as they have more than 10 numerals, the field turns red, indicating an error.

As I mentioned in my post, I will connect to the 5g Home Wireless once it becomes available in my area. I have already registered my interest with Optus for the 5G Home Wireless.

Re: The New Optus Network Status Page

Tina_YC — Wed, 06 Jan 2021 22:51:06 GMT

Hey , thanks for getting in touch with us and bringing this to our attention.

Hm, are you able to type in your Home Wireless Broadband service number instead? I will pass on your feedback to the relevant teams so we can improve our customer service experience.

In regards to 5G, are you interested in getting connected to 5G mobile or 5G Home Wireless Broadband?

Re: The New Optus Network Status Page

ozzcaddy — Wed, 06 Jan 2021 22:06:07 GMT

I am raising another issue with the current Optus Network Status Map. The page displays two different areas of problems Mobile & Home Wireless or NBN, Cable, ADSL, for you to report any issues.

I have Optus Home Wireless 4GLTE, but my mobile is with a different carrier. I clicked on the Mobile & Home Wireless section to report that my Home Wireless Speed is downloading at 50% (5Mbps) of my Home Wireless plan of 12/1Mbps. Upload speeds are normal. And that is connecting to 2 different Cell_ID's.

After clicking on Report an Issue, it asks for the affected mobile number only, nothing available to add for the Home Wireless. I don't have a problem with my mobile it is with the Home Wireless, but Optus prevents you from reporting this via this reporting function. Unless you add the affected mobile number, you cannot proceed any further

Since Optus changed what the Network Status Map used to provide with cell locations, they have also taken away the option to report Home Wireless only problems.

Yes, I could ring up, go on Facebook or Live Messaging, but why should I when supposedly there is a function with the Network Status Map to do so, under Mobile & Home Wireless. Optus must believe that if you have one product with Optus, you must have all your products with Optus.

BTW, I have remained on the 12/1 plan awaiting for the 5G network to come live in my area. I know the tower is their, Compliance Certificate has been issued and favorable Environmental EME Report was completed in early November '20. So it should not be long before 5G network will be activated.

Re: App Spotlight - Adobe Photoshop Camera

hnablea — Fri, 01 Jan 2021 10:56:41 GMT

Adobe Flash Player 1996-2021

Adobe Flash Player, the browser plug-in that brought rich animations and interactivity to the early web, has officially reached the end of its life.
It was released on 1st January 1996 and one of the most popular flash player to stream videos and play games online. But it was plagued with security problems and failed to transition to the smartphone era. Adobe will no longer offer security updates for Flash from 12th January 2021.

Re: Yes Crowd’s guide to spotting scams

Ray_YC — Wed, 16 Dec 2020 00:05:43 GMT

A handy guide! Loving the new Latest Scams & Digital Safety hub

Amazing the Optus blocked 15 million scam calls in the last 12 months! Here is some light reading for those who loathe scam calls.

Re: Scam Proof your Tech

YetAnotherAcc — Tue, 15 Dec 2020 02:42:56 GMT

I love how Latest Scams and Digital Safety Hub says:

How to identify a scam SMS / email

Not all phishing attempts are obvious, but signs to look out for include:

Generic greetings, such as 'Hi Optus customer'

...

Message isn't from usual sender

Yet most of the SMS / emails I've received from them have generic greetings.

Coming from OptusTeam, OptusMsg & Optus, not exactly sending a consistent and clear message.

Scam Proof your Tech

Optus — Tue, 22 Dec 2020 01:52:03 GMT

Follow our tips and protect yourself and your tech from digital threats.

Yes Crowd’s guide to spotting scams

Optus — Tue, 15 Dec 2020 01:16:57 GMT

Learn how to spot scams before you become you a victim.

Re: How to use Yes Crowd

Ness_YC — Thu, 10 Dec 2020 16:34:28 GMT

We are so glad that you found this information helpful !

Re: How to use Yes Crowd

shubharora734 — Thu, 10 Dec 2020 16:18:50 GMT

hello,

Thank you so much for sharing this helpful information, it helped me alot

Thanks and regards.:)

Re: Welcome to the new look My Account

Jono_YC — Sun, 06 Dec 2020 08:39:56 GMT

No worries

As we're always looking to improve our platform, I'll be sure to pass this onto our developers to review. Please let us know if you need a hand with anything else.

Re: Welcome to the new look My Account

Jessica95 — Sun, 06 Dec 2020 08:24:04 GMT

Hi ,

These things happen. While I can still use it, it is unpleasantly slow. My reply was more meant for the developers of the My Account platform to help them improve it and make it as performant as possible, not as a complaint.

Kindest regards,
Jess. 🙂

Re: Welcome to the new look My Account

Jono_YC — Sun, 06 Dec 2020 08:21:08 GMT

Hi it's not great to hear that you're experiencing issues with your My Account.

If you’re still needing a hand, we recommend messaging us via the My Optus App. Our team is available 24/7 and are ready to assist customers as quickly as possible.

We're also available to assist via Social Media. Please send us a private message to Optus on Facebook or a DM on Twitter with the details for further assistance.

New developments in space - Optus game-changer defines the future of satellite

Nick_Leake — Tue, 01 Dec 2020 01:10:49 GMT

In 2023, we will launch the Asia-Pacific’s first OneSat software-defined satellite, named OPTUS 11, that will see Optus shape a new future for satellite customers in this region.

OPTUS 11 is a complete game-changer for Australia and New Zealand markets as it will be fully configurable in space, meaning its location, coverage, bandwidth and capacity can be changed in orbit as customer demands evolve.

Re: Welcome to the new look My Account

YetAnotherAcc — Mon, 30 Nov 2020 00:28:58 GMT

Sounds like your may have actually received a scam email. Legit Optus email should say "Pay your bill now " not "Pay your Bill". And scam email are the ones that have text that assume you have a problem so as to give a sense of urgency to click on their links.

Also, the legit "Pay your bill now" link does in fact take you straight to a credit card payment page.

Can you please also tell Optus:

1) When sending emails or SMS's to customers to always address customers by name and NEVER generic salutations like "Hi there".

2) Don't send out annoying "friendly reminder" SMS's to direct debit customers about their upcoming direct debit. If you think that that is a useful service for some customers then make it opt-in, and stop annoying everyone else.

Re: Welcome to the new look My Account

Kyri_YC — Sun, 29 Nov 2020 23:18:34 GMT

Hey . Apologies for all the hassles you went through to pay your bill. I'll be sure to mark this post as feedback so our teams can review for future reference. If you are also having any My Account troubles, feel free to reach out to our teams of Facebook or Twitter, as they can assist in getting this sorted for you.

Re: Welcome to the new look My Account

Puccini — Sun, 29 Nov 2020 22:56:41 GMT

Ridiculously complicated to pay a bill from a reminder email!

Click on link “Pay your Bill” get taken to a page saying “Pay your Bill” but you can’t actually pay it there.
Go round in circles on links like “How to pay your bill” and get nowhere.
Eventually work out by yourself you need to login to “My Account” get annoyed by a “Verify email” popup.
Get even more annoyed when the email arrives as it seems to assume there is problem with the details. I’ll know if there is a problem details why should I confirm them every time I pay bill?
Please keep it simple one link straight to a secure pay page with the invoice totals why should you even need to login? Lots of things are payed for online without logging in, If I can see that’s my Optus bill I’ll pay it.

Re: Fetch Free-to-Air Troubleshooting Steps

BigDaz21 — Fri, 20 Nov 2020 04:26:08 GMT

Didnt work for me as mine ONLY occurs on 7flix at night on both my mighty and mini box.It forces the boxes to restart themselves so its not a matter of reception issues.

I have even connected the antenna cable directly to the tv and 7flix works perfectly fine when the issue occuring while the antenna cable is attached to the fetch box so it is most definitely a Fetch.I have had too many issues with Fetch.

Its a joke

Re: Is now the time to buy a smart watch?

barrymc — Fri, 20 Nov 2020 02:22:17 GMT

Hopefully Optus will give it's MVNOs access to Number Share so that the overall iwatch/iphone/mobile phone package becomes more affordable for Seniors who need the fall detection feature of the iwatch.

Re: See a Breakdown of your Data Usage in the My Optus App

Kartika — Fri, 13 Nov 2020 11:23:12 GMT

Hi , we will only charge customers if the usage has gone through the cellular connection. Yes, customers can check their usage via the Optus app where 48hrs is the worst case scenario typically usage information is updated within 4 hours.

We also send sms alerts at 50%, 85% an 100% of their data usage. This is for guidance only. Customer also have an option to download independent data usage apps which will confirm which app / website used data, how much and whether through W-Fi or cellular connection.

We can also double check your usage details. However since this is a public forum we can`t access customers account details here. As such your best to speak with our Billing team via the → messaging service to assist you further.

Re: See a Breakdown of your Data Usage in the My Optus App

MrBudda — Fri, 13 Nov 2020 10:52:41 GMT

Please tell me....

If I were to drive from Sydney to Brisbane in a car that had 50 litres of fuel (or 50Gb) in it.

However the fuel gauge only worked with a 48 hour delay.

How do you think I would feel as a loyal customer if I ran out of fuel (or data) and then I was charged $10 per litre to fill up without knowing my usage at the time?

This is a rort!! Ripping off the Noddy public of Australia.

Telstra can give real time usage on their system. Why can't Optus??

Re: Welcome to the new look My Account

Jack_YC — Wed, 11 Nov 2020 21:30:11 GMT

Hi , not great to see you're still experiencing this issue with your account.

Your email and account login is definitely something we can help with from our Social Media team. Please send a message through to our Facebook or Twitter pages so we can get this sorted for you.

Re: Welcome to the new look My Account

Veryannoyed1 — Wed, 11 Nov 2020 21:16:20 GMT

Hi @Veryannoyed1,

Thank you for raising this issue.

Please note that we are unable to look into account details on Yes Crowd. If you’re still needing a hand, we recommend messaging us via the My Optus app.

Our Messaging team is available 24/7 and are ready to assist customers as quickly as possible.

If for some reason you’re unable to use the My Optus app, please send a private message to the official Optus Facebook or Twitter page for further assistance.

Dear Moderator,

ARE YOU SERIOUS! DID YOU EVEN READ MY NOTE! I CANT LOG IN BECAUSE YOU FOOLS CHANGED MY EFFING EMAIL ADDRESS!

YOUR MESSAGING TEAM IS NOT AVIALIABLE 24/7. NOT SURE IF YOU UNDERSTAND 24/7 BUT HERE IS A TIP. 24 HOURS A DAY 7 DAYS A WEEK!

IF YOU ARE SERIOUS ABOUT HELPING PUT DOWN YOUR CROSSIANT AND LATTE AND PICK UP THE PHONE AND CALL ME. YOU WONT BECASUE YOU WILL BLAME COVID OR SOME OTHER EXCUSE.

Re: Welcome to the new look My Account

Jono_YC — Wed, 11 Nov 2020 14:02:20 GMT

Hi welcome to Optus! It's not great to hear that you're experiencing issues with My Account.

You can view your contract expiry date on the My Optus App by going into More → Plan Term. From there, you'll be able to find your contract expiry date.

You can also find your payout figure on the My Optus App by clicking More → Plan → Cost to cancel.

I hope this helps.

Re: Welcome to the new look My Account

somedudehere — Wed, 11 Nov 2020 13:37:27 GMT

I was on Virgin Mobile, an Optus group co. and it was shutdown and I was transferred to Optus. One thing Virgin Mobile did well was there was a plan status facility that will tell you when your options when the contract expire and what upgrades are possible for a fee or the payout. There is nothing like that on the Optus dashboard and myaccount which for a big telco is exasperating.

Re: Welcome to the new look My Account

Serena_YC — Mon, 09 Nov 2020 11:38:35 GMT

Hi ,

Do you experience the same issue when you are logging in using the direct login page → https://webmail.optusnet.com.au/ for Optus Webmail?

If you continue experiencing login issues, we recommend messaging us via the My Optus app.

Our Messaging team is available 24/7 and are ready to assist customers as quickly as possible.

If for some reason you’re unable to use the My Optus app, please send a private message to the official Optus Facebook or Twitter page for further assistance.

Re: Welcome to the new look My Account

cattfish — Mon, 09 Nov 2020 09:33:51 GMT

The whole webmail experience is the worst I've ever seen. Even when I am logged into my account I cannot access my webmail. I am constantly needing to reset my password to get back in. The user experience here is terrible. PLEASE FIX IT!!!!

Re: Welcome to the new look My Account

Serena_YC — Mon, 09 Nov 2020 06:47:30 GMT

Hi ,

Thank you for raising this issue.

Please note that we are unable to look into account details on Yes Crowd. If you’re still needing a hand, we recommend messaging us via the My Optus app.

Our Messaging team is available 24/7 and are ready to assist customers as quickly as possible.

If for some reason you’re unable to use the My Optus app, please send a private message to the official Optus Facebook or Twitter page for further assistance.

Re: Welcome to the new look My Account

Veryannoyed1 — Mon, 09 Nov 2020 06:00:24 GMT

You people at Optus are of the lowest rung of common sense!

You change my email address to ******@optusnet.com.au then when i explain to you over the phone that is not my email address, you send me a link to change it back to my personal account, the one which has been linked to my service for in excess of 18 months. Today I receive a text message informing me that the email sent to me has failed and log in to update. I cant login because you have linked my account to some Optus mail account which I do not have and never have.

I refuse to update my email using the form you send me because I never requested to change it. When I say you change it back, the reply is you cant because of privacy......where was the privacy when you changed it without my approval. It isn't hard OPTUS, get your faeces together!

Re: Welcome to the new look My Account

Phoebe59 — Mon, 09 Nov 2020 01:26:47 GMT

I am usually a happy Optus customer but not today. Been with Optus for approx 14 years and still can't seem to get any loyalty. Two weeks ago I signed up for a new deal for my NBN. Then I get a bill for the original service. So I ring them and they tell me there is no record of any such thing. And if I wanted to change my plan I would have to pay an extra $99 really ? do they even know what they are doing. So after being transferred 5 times and an hour later I actually talked to someone in sales that actually knew what they were talking about. So thankyou to him, I didn't get his name, I got my plan that I was promised. Come on Optus you have to lift your game not good enough.!!!!!

Re: Unlimited Data Day

Marfield — Sun, 08 Nov 2020 08:02:44 GMT

It would be better if you have unlimited data plans. I paid a premium for Telstra and I love it when its available but they cannot keep it which turned me off about that provider. I would love it if Optus has it and keep it permanently. Even better if you are like Vodafone and Telstra I hope and wish that Optus will have no excess data charges as for now the $10 per 1GB feels like a ripped off as we are in an age where heavy data usage is a now common thing.

Re: Welcome to the new look My Account

Kartika — Sun, 08 Nov 2020 07:52:08 GMT

Sorry if you feel that way, and your experience so far. It seems we have let you down. Rest assured I have tagged your post as feedback to the relevant team for review and future reference.

From what you have mentioned it seems your online My Account is not setup correctly. We can definitely fix this however since this is a public forum we can`t access customers account details here. As such your best speak with our Support team on → 133937 - Mon - Fri: 8am - 8pm Sat: 9am - 5pm AEST to assist you further.

Alternatively, if you have a social media account then please send a → private message to Optus on Facebook or a → direct message on Twitter with the details for further assistance mentioning you’re unable to use the My Optus app. Apologies once again and we appreciate your patience.

Re: Welcome to the new look My Account

IV — Sun, 08 Nov 2020 06:42:46 GMT

Optus deserves a big F*** YOU! everyday. It does it's best to frustrate and waste the time of customers. What sort of telco is this? I cannot log in to view my account details and when I asked for these basic info to be emailed to me instead, it was ignored.

OPTUS = Only Pain and Torture for US.

Re: New Community Feature – Badges!

z_hook — Wed, 04 Nov 2020 23:35:30 GMT

We do apologise for the ongoing experience you've had with this, .

Are you able to update the date/time on your handset to reflect the correct timezone?

This isn't something we're able to change on our end.

Re: New Community Feature – Badges!

PBMB1 — Wed, 04 Nov 2020 22:46:40 GMT

A far better result would be an acceptance that the service is not what I expected. The response I need is for a TECHNICAL response to why OPTUS is unable to provide the correct time (Daylight Saving Time) when it has been provided in the past.

And you might let your call centre people know that it can be done in the network or if not let me know why not.

Survey

uyfa — Thu, 29 Oct 2020 09:54:58 GMT

How rude are Optus?

Several times I have been asked to complete a survey, and I chose the option "yes when I am finished"

Only to be railroaded into doing the survey there and then........

Do you reckon I gave a favourable response? 😆

Optus have absolutely no respect for their customers.

And just what do they do with these survey results? I can only guess if they were in paper form 🤣

Re: How to use Yes Crowd

Ellie94 — Sun, 25 Oct 2020 22:24:26 GMT

I just got another badge 😀

Re: The New Optus Network Status Page

Vin_YC — Wed, 14 Oct 2020 15:45:49 GMT

Hi , it's not good to hear of your Internet service issues and seeking assistance with them.

Please reach out to us by a private message to the official Optus Facebook page or Twitter page where we'll be able to grab your details securely and take a closer look for you.

Alternatively, you can reach us on a smart device via our Messaging service on the My Optus app 24/7.

Re: The New Optus Network Status Page

BenChambers — Wed, 14 Oct 2020 12:43:45 GMT

Internet has been down in Williams Landing since Late September. Still no sign that the 5g tower will be fixed and up and running... The goalposts keep being moved about when it will be back up. I work from home as a software developer and not having internet for over 2.5 weeks is absolutely unacceptable... ESPECIALLY since I was denied a refund.

What a joke

NO OPTUS App. (Smart phone) or Social Accounts here.

Mike2345 — Wed, 14 Oct 2020 11:14:40 GMT

Hi Guys 'n' Gals...

I see that if any difficult questions/problems are posted here, that the "Standard" response is to use

the Optus App or PM on F...book or Twitter or whatever.

As I do NOT use a smart phone....nor have any type of social Acct.,

the only way I & others in the similar situation is to get on the darn phone & hope to H%#@ that you get someone

that understands & knows the English language & that it doesn't take hours to get a +tve response.

It just ain't good enough from an/any ISP.

Get your game into gear.....OPTUS.

Ta for reading & stay safe.

Re: Welcome to the new look My Account

johnny8547 — Sat, 10 Oct 2020 17:58:03 GMT

I'm not sure why I'm here on this forum right now 😕 I left Optus over a year ago after being a loyal customer for about 20 years. I left because they wouldn't offer me the same deal they were offering new customers. I spoke with 3 different people and they all gave me a flat out no. I expect companies to try and lure new business with special offers targeting new customers but that's no excuse to snub your existing customers...especially when they're threatening to leave. Just dumb. No wonder their profits are down 40 odd percent.

Re: Welcome to the new look My Account

Kyri_YC — Fri, 09 Oct 2020 01:50:56 GMT

Apologies for the hassles this has caused . We will be sure to pass this feedback on to our relevant teams so they can review. If you are seeking some more support, I recommend reaching out to us via our Facebook or Twitter pages or calling via 133 937 (Mon - Fri 8 am - 8 pm AEST).

Re: Welcome to the new look My Account

Thrasha_2K — Fri, 09 Oct 2020 00:35:28 GMT

Superseding access to Optus websites for account management using Microsoft Edge over Internet Explorer 11 was a dumb move (Since September 1, IE11 cannot even see the Optus home page). And on Firefox there is no working usage meter to monitor and maintain usage within monthly bandwidth plans. I don't use iPhone or Android handsets, and if there's no Windows version to this remote app supporting usage monitoring, forget it. Such policy is beginning to make a straightforward service to become a train wreck.

Say goodbye to high ping and hello to Optus Game Path™

Dan_C — Fri, 13 Nov 2020 04:27:36 GMT

Gaming has rapidly become one of Australia’s favourite pastimes, with a whopping 68% of Aussies battling it out in a range of diverse online universes. For the majority of gamers, gaming is an opportunity to take a timeout from the stressors of everyday life. For serious gamers, it’s something much more.

Re: The Samsung Galaxy Watch3 has arrived at Optus

Reiddy — Wed, 07 Oct 2020 05:55:20 GMT

Thank you I have been able to resolve the question. For clarity, and in the hopes someone reads this and can make some changes I'll summarise the issues and what is happening.

- The 'connected watch plan' is a 1Gb data share plan only, it does not allow youto connect the watch and phone except through bluetooth. This is the only option for purchasing the watch on the device plan and the CIS specific to connected watch plan states you cannot make calls, and it charges $0.50 per sms, the CIS does not reference the shared number option. Without the shared number add on the functionality is only slightly different to the bluetooth model, while charging a monthly plan and cost per message. Which makes the claims you can make/receive calls on the go somewhat confusing, especially since the name of the plan is 'Connected Watch plan'.

- In order to use the full functionality (calls/messages/data share) of the watch, the number sharing add on to your postpaid phone plan needs to be used which is not charged if you have the $10 connected watch plan, and is $5 if you bring your own watch and connect it. Optus chat and call representatives were not initially aware of this option and were informing me that it is only available if you bring your own watch, not if purchasing the watch through Optus, and it does not allow you to make calls from the watch - both I now know is incorrect.

For me I will just pay outright for the watch and spend the $5 per month to get twice the features of the connected watch plan. Though I was prepared to pay the $10 per month if it had the full functionality expected without all the hassle.

Re: The Samsung Galaxy Watch3 has arrived at Optus

Rob_YC — Wed, 07 Oct 2020 04:59:01 GMT

Hey . The Connected Watch Plan would allow you to add a Smart Watch to your plan for a monthly fee, if you already own a smartwatch you would only need to add Number Share to connect that to your Smart Phone.

Re: The Samsung Galaxy Watch3 has arrived at Optus

Reiddy — Wed, 07 Oct 2020 03:54:09 GMT

Why does the above state you need to have both the connected watch plan and the number share? And why is only the connected watch plan option available on your site?
Surely the number share connects calls, sms, and data through the existing plan.

Re: The New Optus Network Status Page

ByronSun — Tue, 06 Oct 2020 23:00:14 GMT

This new, diminished support feature doesn’t enable notices regarding work in progress, despite me being logged in and your blog showing progress notices should be available.

It gives no information about when problems are likely to be fixed. I have suffered terrible speed from your network for days, which becomes unusable at night and slow during the day. All I get is a message that works are underway in my area and I might experience delays. Got the last bit right.

There is no point boastfully talking about customer service when it’s so lacking. There is nothing improved regarding your network status map, as other users have also commented.

Re: Our new Optus Internet Plans

Strider1974 — Tue, 06 Oct 2020 22:54:23 GMT

After being forced to buy the over priced modem and pay the transfer fee these plans are horrible value. While very slightly cheaper than the opposition it would years to see an return on the investment and in this time it is likely prices will shift again. I will take a pass Optus

Re: What’s new in the My Optus App – v6.0

Jack_YC — Mon, 05 Oct 2020 06:20:49 GMT

Hey , apologies for any confusion caused. I recommend checking out our Postpaid Roaming page for more info on your roaming options if you're on an Optus Choice plan.

If you do require any further assistance, please send us a message via the My Optus App. We'll then be able to check your account specifically and help out from there.

Re: What’s new in the My Optus App – v6.0

KentChiang — Mon, 05 Oct 2020 06:03:16 GMT

This post is full of misleading information about the roaming add-ons.

The link you can now purchase roaming add-ons through the app link to a prepaid page.

And the live chat agent told me it is for prepaid plan.

So it means Optus Choice plans are all prepaid plan??

. If you're an Optus Choice customer and you're logged in with your My Account details, you can now purchase roaming add-ons through the app

What's wrong with Optus??

I also checked the prepaid roaming pages and it didn't mention the add-ons showed in this post.

So, does Optus misleading the customers and giving all false information to their customers?

That's how I feel talking to the live chat and Facebook messages.

No one from Optus knows what this post is talking about.

Also, in the paragraph

Remember, roaming inclusions are for use in Zone 1 destinations

It links to the enterprise website and didn't tell you what is Zone 1 destinations.

Re: Welcome to the new look My Account

Steven_YC — Sat, 03 Oct 2020 00:17:24 GMT

Hey @MBB - It sounds like our system is thinking. Do you ever get past the 'Graph Bars' on your computer screen?

If not, can you please send our Official Facebook or Twitter team a private message? They'll be able to investigate and perhaps see what is happening for you

Re: Welcome to the new look My Account

MBB — Fri, 02 Oct 2020 23:56:05 GMT

I can log in successfully to MyAccount from my laptop but then I get the little graph bars bobbing up and down continuously. This has been happening for a number of months. Every time I contact Optus they tell me to download the Optus app but I want access from my laptop. I have tried different browsers, cleared cache etc. I have a mobile broadband data sim. As someone with a bit of IT knowledge it appears to me that that the website is unable to retrieve my data from the Optus server. Any advice ?

Re: What’s new in the My Optus App – v6.0

Steven_YC — Thu, 01 Oct 2020 03:18:19 GMT

Hey @KentChiang

As we're an open forum, we won't be able to access the account to see what is possibly going on. Could I suggest to possibly message our Facebook/Twitter team or our chat team directly here > https://app.optus.com.au/msg-us?tags=OCAYCMSG? We'll need access to have a better understanding

Re: What’s new in the My Optus App – v6.0

KentChiang — Thu, 01 Oct 2020 02:31:24 GMT

Hi ,

I know that my plan didn't have roaming data included, but as the blog post said here, I should have roaming option add-ons to add 1GB, 2GB or 4GB per month to use roaming data as I'm on Optus Choice plan.

I've asked live chat before I moved to Optus Choice and the agent told me the add-on will only show on my end and told me to wait till the plan is activated. But after a month still no options for this. So did Optus published a fake information that misleading the customers to apply the plans that didn't have this feature on this post??

Re: Switching from iOS to Android

Rachel924 — Mon, 28 Sep 2020 15:04:58 GMT

thank you for it, but im a Android user already

Re: Is now the time to buy a smart watch?

SillyGogo — Mon, 28 Sep 2020 10:58:02 GMT

I got one of those fancy one, with build in GPS and no monthly access fees, there is a dedicated team to look over me. It is however a bit tricky to read the time as it is around the ankle.

Same as not worn a watch for over 10 years, recently got a Fitbit handed down from my daughter who grown out of it. I worn it for a few weeks. I didn't find it too useful or use most of it functions. It ended up in the box of neglected gadgets.

Had a Hawei smart watch with the P9 but sold it as it is too large and bulky, and horrendous battery life.

As I age, the health monitor becomes more attractive. Got one of those cheap Chinese knockoff smart watch with HR, ECG and Blood pressure monitoring. It is so unreliable that a toilet paper roll has a 92/117 blood pressure.

Thinking of the Apple watch but will hold until the health apps and functions are activated, tested and proven reliable.

Until then I am dreaming of a Grand Seiko Elegance, a simple traditional mechanical watch to keep my screen time down and away from notification.

Re: Welcome to the new look My Account

Kartika — Mon, 28 Sep 2020 06:38:32 GMT

Sad to hear that . Is it only the payment details section not working or nothing in My Account is working? Have you tried a different browser? How about clearing cookies / cache and temporary internet files? Please refer to our My Account → troubleshooting page for more info.

If the issue still continues then you are best to raise this with our Support team via the → messaging service. Alternatively, if you have a social media account then please send a private message to Optus on Facebook or a direct message on Twitter with the details for further assistance.

Re: Welcome to the new look My Account

Annoyingandann — Mon, 28 Sep 2020 05:23:04 GMT

Wow this is one of the worst websites I've ever used.

My account page doesn't show any of my payment details and it keeps logging me off out of nowhere and I think I had to log in at least 20 times just today to get my bloody payment history.

The message functions to ask questions and get answers suddenly disappeared as well so I can't even ask questions.

I am so disappointed in how clumsy, inefficient, annoying this website is!!!!!!!!!!!

Re: How to use Yes Crowd

Ness_YC — Fri, 25 Sep 2020 02:17:10 GMT

Hi . We appreciate you reaching out to us here. To protect your privacy on this public forum, I have removed your personal details from this comment.

If you have already reached out to us via the 24/7 Messaging Service on the My Optus App and via our 133 937 Customer Support number, please send through a Private Message on either our Official Optus Page on Facebook or Twitter where the Social Media Team will be more than happy to assist you with this request.

Re: The Galaxy Note20 5G and Note20 Ultra 5G have now launched at Optus

Strider1974 — Fri, 25 Sep 2020 02:14:15 GMT

Just a shame that Australia gets the second rate Exynos chip

https://www.youtube.com/watch?v=XU52BmNR8q4

Re: How to use Yes Crowd

johnno72003yaho — Fri, 25 Sep 2020 02:12:47 GMT

I have tried all the options regarding the turning off the 159 service with no rewards could you please help thanks my name is Gregory hidden and dob is hidden and my service number is hidden thanks

Switching from iOS to Android

Ray_YC — Thu, 08 Oct 2020 05:28:27 GMT

You’ve been using iOS for a long time and have decided to make the big switch across to Android. Perhaps you just got your hands on the latest Samsung or Oppo? Here is our quick guide to help you make the smooth transfer across to start enjoying your new device.

Re: What’s new in the My Optus App – v6.0

Ness_YC — Wed, 23 Sep 2020 22:58:13 GMT

Thank you for bringing this point up . I have marked your comment as feedback for the relevant teams to review.

Re: What’s new in the My Optus App – v6.0

AndrewC1 — Wed, 23 Sep 2020 22:45:19 GMT

It is probably a good idea to update the original blow to add this info or put a "(*) conditions apply - see https://www.optus.com.au/mobile/plans/shop" next to the option.

Re: What’s new in the My Optus App – v6.0

Steven_YC — Wed, 23 Sep 2020 15:48:24 GMT

Hey - Thanks for your concern here.

The $49 Medium choice plan does not have the Roaming features. You'll be needing the $59 plan and above if you wanted roaming. More information can be found here

Re: What’s new in the My Optus App – v6.0

KentChiang — Wed, 23 Sep 2020 15:23:37 GMT

In this post shows the New roaming add-ons for Optus Choice customers.

But I'm on $49 Optus Choice Medium and there's no roaming add-ons in my app.

I've asked Optus via live chat and facebook messengers but no clear answer for this.

Re: Welcome to the new look My Account

Ness_YC — Wed, 23 Sep 2020 01:39:25 GMT

Hi , my apologies for any confusion caused. A detailed breakdown is available in the My Optus app, or My Account. You should be able to view a detailed version of your bill by clicking on Bill & Payment history on your My Account.

If you would like us to re-send you a detailed version of your Optus bill and/or explain any charges, for privacy reasons, we welcome you to send us a message via the My Optus App or send through a Private Message via Facebook or Twitter (both options are available 24/7).

Re: Welcome to the new look My Account

imlarder — Wed, 23 Sep 2020 00:59:23 GMT

I have an $85 monthly plan. Just had the NBN connected, first account is $108.38 and I can't find just what I am paying for? There is no breakdown of charges.

Re: The New Optus Network Status Page

petergdownload — Tue, 22 Sep 2020 20:27:42 GMT

"for future improvements"

Sounds more like undoing the current improvements to get back to where Optus once was.

Re: The New Optus Network Status Page

Nard_YC — Tue, 22 Sep 2020 13:36:18 GMT

Hey there ,

We appreciate all the points and feedback you've made around our new Network Status Map. Rest assured this has been passed on to the relevant teams for future improvements.

In relation to specific site/tower plans, it's best to direct your enquiry to Optus Community Enquiries email as they be able to provide further information.

Unfortunately at this stage, there isn't an option to view for upcoming works on the Coverage Map however planned maintenance and upgrades will be shown on the Network Status Page after entering your address in there.

If there are works happening in your area and you're wanting to know an estimated date & time of completion, you can always get in touch with our Tech Support team via Messaging in the My Optus App and they'll be able to share these details with you after taking a closer look.

Re: The New Optus Network Status Page

mussy22 — Tue, 22 Sep 2020 11:23:10 GMT

2 things

1. Hotham Heights 3741 - This NEW tower https://www.rfnsa.com.au/3741004 Has been planned since 2016 in - fact. So still not going ahead years later ?

2. Also the network status page only shows upgrade / planned work once the work has commenced. If you want to check if there is any upcoming upgrade planned then that would be our → coverage map.

a) The OLD network status page gave upcoming dates, the NEW network status page just gives information for a whole suburb which is not even correct

b) How can I check for upcoming works on the COVERAGE MAP ?

Re: The New Optus Network Status Page

Kartika — Tue, 22 Sep 2020 08:37:12 GMT

Hi , we appreciate where you are coming from and your feedback. Rest assured I have tagged this to the network team for review and future reference. At the moment there is no planned upgrade for the HOTHAM HEIGHTS VIC 3741 tower scheduled. So there is no dates.

Also the network status page only shows upgrade / planned work once the work has commenced. If you want to check if there is any upcoming upgrade planned then that would be our → coverage map.

Re: The New Optus Network Status Page

ozzcaddy — Tue, 22 Sep 2020 08:23:05 GMT

, Your down in great place of NSW. I used to hike and camp in surrounding areas when in scouting. Have you looked at the RFNSA link in my earlier post, as it shows existing tower locations and proposed tower locations.

I looked up Stanwell Park, and your nearest Optus tower is in Lawrence Hargrave Dr, Stanwell Tops, which has Telstra and Vodaphone there as well. There are 3 Proposed towers for Stanwell Park (no ISP names given at this stage), for these locations:
Rail Corridor near Railway Crescent, STANWELL PARK NSW 2508 (2 proposals)
Rail Corridor near Wodi-Wodi Track, STANWELL PARK NSW 2508

Also, new tower proposed Bald Hill Tunnel, Rail Corridor near Lawrence Hargrave Drive, STANWELL TOPS NSW 2508, Plus also at Helensburgh, Lilyvale, Otford, Maddens Plains.

Check out the link for the RFNSA website, and you will be able to keep a check on the progress and who the proposed towers belong to in your area as their status changes.