New wiki articles in My Optus app and My Account

Critical Information Summary (CIS) for your plan

Andy — Wed, 18 Nov 2015 05:14:33 GMT

Optus Critical Information Summaries (CIS) provide info on our products and services to help you understand all the details of your plan. You can find the CIS for your plan online, here's how.

Our plans have an ID number and if you have your bill handy you can find this number in the 'Your Service' section. Once you have it, head over to our CIS page and pop the ID number into the search bar and you'll be able to download a copy of the Critical Information Summary for your plan.

Alternatively, if you don't have your plans ID number you can still find your plan from our CIS page by selecting the relevating category to see more details.

How to install My Optus App on a BlackBerry 10 Device

Clancy10 — Fri, 20 Nov 2015 03:12:54 GMT

So you don't own an iPhone or Android device, but you still want to be able to monitor your accounts just like everyone else. You may have seen that Optus have coded their My Optus App to the iOS and Google Play App stores.

Since BB10.2.1, the ability to install Android Apps on a BB10 device has been a welcome one. With the Update to 10.3.1, the addition of the Amazon App store has opened up an even larger world of Apps.

The My Optus app has not yet come across to the Amazon App store, but don't despair, you can still manage your account from your phone without having to go to the website.

There are two ways of downloading and installing the My Optus App to your device.

The first and in my opinion simplest way is to install a third party application that emulates the Google Play store called Snap. Once installed, all you have to do is search for the My Optus app, download and install and you're in business.

If you're a little worried about installing a non-Google approved app to search through Google Play, then the other option is to install Google Play itself. The process for doing this is a little more involved, but at the end, you have a fully functioning Google Play Store installed on your phone for you to browse and download Google apps to your hearts content.

If you use this method for extracting other apps, be warned that Google Play Services may affect the running of those apps. However, Google Play Services do not affect the running of the My Optus app.

Information posted by community member Clancy10

Benefits of Optus My Account and How to Register

Andy — Wed, 07 Oct 2015 22:56:05 GMT

Benefits of My Account

You can manage your Optus services easily with My Account, anytime it suits you!

Some of the useful things you can do include:

Keep track of your usage
View and pay your bills
Set up direct debit
Activate Mobile Roaming and add a Travel Pack
Manage call settings like Call Diversions, Caller ID and Voicemail
Request a payment extension
Check your contract end date
View your PUK code (Personal Unlocking Key)
Control how much you can spend on Premium SMS

How to Register for My Account

It’s really simple, head over to our My Account Registration Page and follow the 3 steps!

Just start by entering your Optus phone number or internet username.

Already have My Account and need help logging back in? Check out our post:

Forgot your Optus My Account Password or Username?

You can also access some features without having to login by sending a free SMS.

Easy Optus SMS Menu Functions - Text 'Menu' to 9999

For more great info about My Account check out our video!

Forgot your Optus My Account Password or Username?

Andy — Tue, 12 Sep 2017 23:31:27 GMT

Can’t remember your My Account Username or Password? All you need is your Optus account number (found on your invoice) and the email address you registered with Optus when setting up My Account. Now check out the instructions below:

Go to the My Account login page.

Can’t recall your Username:

Click on the link titled Username
This takes you to a screen where you’re asked to enter your Optus account number OR email address
Click Continue
You have the option of having your Username presented on screen or sent to your contact number/email address

Can’t recall your Password

Click on the link titled Password
This takes you to a screen where you’re asked to enter your My Account Username or email address
Enter your account number
Click on Send Temporary Password
Your temporary password will be sent to your email address/contact number

Venture back to the My Account login page. You’re now good to go!

Premium SMS (PSMS) and How To Set A Spend Limit

Andy — Wed, 07 Oct 2015 22:53:34 GMT

Premium SMS is delivered to your mobile phone and provided by third party content providers. These services can include information and entertainment content such as the purchase of ringtones, games, promotions and competitions.

PSMS incur a charge which will either appear on your next bill or is deducted from your Pre-Paid credit. Premium SMS services start with 19 and are either 6 or 8 digits long. You can find more info about these numbers, including contact numbers for the third party companies here: 19 SMS website

How To Unsubscribe

There are a few ways to unsubscribe from a Premium SMS subscription. You can reply to the message you received with the word 'STOP'. You can contact the third party provider by calling their helpline number provided in the message, or from the 19 SMS website. Set your Premium SMS spend limit to $0 via My Account.

Set A Spend Limit

You can set a monthly spend limit to control how much you can use Premium SMS. If you don't want to use it at all you can set your spend limit to $0. Here's how:

First, login to My Account > Dashboard
Click on the mobile service you'd like to edit
Click the Settings Tab
Click Set Up next to Premium SMS Spend Control
Once the page loads, adjust the slider to choose how much you'd like to spend each month

Easy Optus SMS Menu Functions - Text 'Menu' to 9999

Andy — Tue, 17 Nov 2015 23:51:06 GMT

Need to find out your account balance, bill due date or request a payment extension?

You can easily do this by sending a text with the word MENU to 9999 from any Optus Mobile or Mobile Broadband device that allows you to send texts. Plus there's lots of options for you Pre-Paid customers too 😉

Check out the handy guide below for a breakdown of the different functions:

*Me2U requires a My Account username and password

These SMS are free when used within Australia, rates will apply for Post Paid customers who are roaming overseas.

Also note that not all functions will work with all plans and services.

Happy SMS'ing!

How to change your Webmail Password

Andy — Wed, 07 Oct 2015 22:08:18 GMT

Changing your password is easy using our online self help tools. The process differs for Pre-Paid, Post Paid, Cable, DSL and NBN customers so please ensure you're looking at the right information for your service.

Cable, DSL, NBN, Post Paid Mobile

Please read prior to changing your Post Paid password: Changing the primary usernames password may also:

Change your internet access password for DSL Internet Access requiring you to reconfigure your modem.
Change your My Account password if it shares the same username with your OptusNet account
Change your Member Services password (Used for online billing with Cable services)
Change the Account Holder's OptusNet Primary email password

Login using your MyAccount username, not your service/phone number
Follow the steps in the below image
Select your Fixed or Mobile Broadband service and click its "settings" tab
In the 'Settings' tab go to the 'My Optus Email Accounts' option and click 'Manage'
In the 'Email Accounts' screen you can view, add or remove secondary accounts or edit your primary or secondary account passwords by following the prompts. Please note:

If you change the primary account's password, make sure that your read the important info at the start if this article
If you delete a secondary email account, it cannot be recovered

Pre-Paid Mobile

You'll first need to change your password on the Optus Broadband server

Log into member services and select My Internet Account.
Ensure you read the important information first and then when you're happy to proceed, enter the new password you want to use towards the bottom of the webpage and confirm in the second text box
Click Submit to complete the password change

What can My Optus App do for me?

Hollie — Tue, 06 Oct 2015 04:24:41 GMT

The My Optus App is available for both Postpaid and Prepaid Mobiles and has quite a few different functions, which we will discuss below.

Once you’ve downloaded the My Optus App you’ll need to register your phone number – you’ll then be sent a confirmation SMS with a 4 digit code which you’ll need to enter into the App to complete the registration process.

Check your Balance

It’s easy to navigate to the balance screen on the App, this is the same for Prepaid and Postpaid and also shows days to expiry for Prepaid and days left until the next billing cycle for Postpaid. It breaks down data, minutes, text and any shared data included on your plan for a Tablet or other mobile broadband devices.

View Latest Bills

If you click on latest bills (Postpaid only) it’ll show you the amount currently due on your account and the due date, you also have the option to pay your bill via credit card, request a payment extension or report a payment.

Scroll down further and you’ll see an overview of your latest bills. To see a full breakdown of your bills you can link the App with your My Account log in → https://www.optus.com.au/customercentre/myaccountlogin.

International Roaming & Settings

From the App you are able to activate and track International Roaming usage and charges – it also has a link to our International rates finder so you can have a better idea of the calling costs from the countries you’re visiting and has information about Optus Travel packs. You can also set up a call diversion via Settings.

Rewards and Offers

This is where you’ll find any rewards and offers such as our Optus Movie Rewards, it gives you the option to purchase discounted movie tickets (at participating cinemas) by signing in to yesticket.com.au through the App.

Live Chat/ Call Us

Our Live Chat team are available when you’re needing a hand with something a little trickier or wanting a bit more info on anything mobile tech or billing related – just click on the link and it will take you to our next available chat agent. If you’d rather speak with someone, you can find our enquiries number by clicking on the call us button - it also has a number for customer dialling internationally and our opening times with the ability to connect the call directly via the App

FAQ’s & Feedback

If you need help with something that you suspect may be a frequently asked question such as how to unlock a handset or how to use the Optus SMS menu – links to a mobile friendly version of our Website are available here. If you’d like to provide some feedback about the App and it’s functionality you are able to do this via the Feedback form.

There are a couple of different options for our prepaid customers

Change Prepaid Plan, Recharge, Add Ons & Request a Recharge

If you have seen an offer that you’d like to take up you can action this via the App, depending on the change this may direct you through to our Live Chat team. You can also request a recharge and use either a credit card or recharge voucher at the click of a button.

The My Optus App is available via the App Store on ITunes or via Google play for Android. Look out for the Optus Yes Logo.

For more information on My Account, check out this post here

Benefits of Optus My Account and How to Register