rss.livelink.posts-in-node

Re: Emails deleted in outlook not being deleted on Optus server

Jack_YC — Fri, 26 Feb 2021 02:20:03 GMT

Hi , have the suggestions offered by the other users in this thread not resolved the issue you're experiencing?

If not, I advise sending our technical teams a message via the My Optus App so they can assist directly.

Re: Emails deleted in outlook not being deleted on Optus server

km584 — Fri, 26 Feb 2021 01:54:21 GMT

hoping I can get an answer soon, its driving me crazy!

Re: Unable to display your services via app - My Optus App

Jack_YC — Thu, 25 Feb 2021 21:07:32 GMT

Hey there , as mentioned, if you don't have a Social Media account, you can also reach us through our Messaging page. Just send us a message through there and our Customer Care team will be able to help you out with this.

Re: Unable to display your services via app - My Optus App

cdefraga — Thu, 25 Feb 2021 20:52:57 GMT

Sorry your suggestion of using Facebook or Twitter is no good to me as I don’t use social media apps. Where is the live chat for Optus to solve my Optus app issue. As I first said I can login to Optus app with correct user and password but it gives me the message of “ Unable to display your services via app - My Optus App”. Please forward my post to the right Optus team to fix my issue please. Regards Craig

Re: Web Site - How to report errors/bugs

-273kelvin — Thu, 25 Feb 2021 12:07:18 GMT

The only thing I can see that I do similar to MBIT is that I have 5 services (not 30, but still more than 1 or 2) AND I use nicknames

Re: Web Site - How to report errors/bugs

-273kelvin — Thu, 25 Feb 2021 12:05:09 GMT

3 Years on, still same issues.

Re: Unable to display your services via app - My Optus App

Tina_YC — Thu, 25 Feb 2021 11:44:27 GMT

Hey , thanks for getting in touch with us. It looks like we need to adjust your My Account/ My Optus App settings from our end.

Please note that we’re unable to look into account details on Yes Crowd. If you’re still needing a hand, we recommend messaging us via the Messenger site. Our Messaging team is available 24/7 and are ready to assist customers as quickly as possible. If for some reason you’re unable to use the My Optus app, please send a private message to the official Optus Facebook page or Twitter page for further assistance.

Unable to display your services via app - My Optus App

cdefraga — Thu, 25 Feb 2021 11:22:20 GMT

Please help, Unable to display your services via app - My Optus App.

key in my user name and password and comes up with "Sorry about this We're Unable to display your services via app. Please log into our website to view your services."

Regards,

Craig de Fraga

*****

hidden

Re: Web Site - How to report errors/bugs

Nard_YC — Thu, 25 Feb 2021 06:22:01 GMT

Hi there . Not great to hear about the issues you're having with the My Account website and trying to manage your services there.

We do have a Feedback and Complaints page if you wanted to pass your feedback along. I've also tagged this post as feedback for the relevant teams to review and better improve customer experience in this aspect.

If you've tried all troubleshooting steps such as trying different browsers and devices as well as checking your connection speeds, then it may be best to raise with our 24x7 Technical Experts via Messaging in the My Optus App or on our website. Alternatively, they can also be reached over the phone on 13 13 44.

If for some reason you're unable to get through to the teams mentioned above, please send a Private Message through to our official Optus Facebook page or Twitter page so the team can assist further with this issue.

Re: Web Site - How to report errors/bugs

MBIT — Thu, 25 Feb 2021 05:40:13 GMT

I have exactly the same issue. We have a pool of about 30 numbers. We have a fibre 1000/1000 Internet connection.

Every time we log into Optus Account to manage services the website shits itself. It is like we are using dialup again. EVERY SINGLE TIME IT UPDATES ANYTHING. It doesn't matter which browser you use, Chrome, IE, Edge, Mozilla - All the same - slow - doesn't respond - displays nothing - updates forever and ever - or any number of other excuses it can come up with to not display what was requested.

It is possible to 'Nickname' numbers to easily identify them in the list however it only displays 20 services. When we click on 'load more services' all of the rest of the numbers are EVENTUALLY loaded but even though they have nicknames only the service numbers are displayed - most infuriating!

There is no way to view a services history, only the current billing period is displayed. To bad if you catch it at the beginning of a cycle.

It does not even tell you what you are paying for each service!

This is seriously the very worst website I currently attempt to use. It causes no end of frustration and it does not matter where I access it from or what pc is used - It is always the same.

retrieving your information

Re: Emails deleted in outlook not being deleted on Optus server

Tina_YC — Wed, 24 Feb 2021 06:54:35 GMT

Hi @@Theresa2553, I have copied and pasted Nard's answer for you to see.

Hi @Theresa2553, you're able to delete emails from the service by logging directly into our Webmail Portal and deleting emails of your choice from there once logged in.

Make sure to also empty your trash folder to make sure they're permanently deleted since email sitting in your trash folder also take up space in your inbox.

For further instructions, you can have a look at our Webmail Guide page.

Re: Emails deleted in outlook not being deleted on Optus server

km584 — Wed, 24 Feb 2021 06:33:59 GMT

Unfortunately there is no answer when clicking on "Go to solution!"
I really need to know this as, after setting up with outlook 2016 they dont delete when downloaded to outlook or my phone!

Re: Scam SMS

YetAnotherAcc — Wed, 24 Feb 2021 04:33:34 GMT

, rather then deleting the link you should just be adjusting it so thats its not clickable. Its extremely valuable for other people to be able to see the dodgy link so that they can know what to avoid and how to spot similar dodgy links in the future.

Re: Scam SMS

YetAnotherAcc — Wed, 24 Feb 2021 04:28:10 GMT

You should't click on dodgy/unknown links as there is not only the scam potential but also malware.

If you are curious as to what type of info they are trying to get out of you, other than your login details, see https://yescrowd.optus.com.au/t5/Mobile/Scam-text-message-still-doing-the-rounds/m-p/626518/highlight/true#M78113 .

Re: Scam SMS

Nard_YC — Wed, 24 Feb 2021 04:27:16 GMT

Hi there, . Thanks for raising this with us. The link you posted definitely isn't from us and is indeed a phishing scam. To protect others on Yes Crowd from clicking that link, I've hidden it.

To report a scam, we recommend heading over to our Scam Page for instructions. There are also resources to ensure you have up-to-date info on different kinds of scams as well as how to avoid getting scammed.

Hope this helps!

Scam SMS

Peta80 — Wed, 24 Feb 2021 04:24:09 GMT

I just received an SMS from *****saying : We still didn't hear from. To avoid service restrictions please visit ********** to confirm your details...

This link takes you the "Optus" login page.. It looks amazingly genuine.. the only problem is that I'm prepaid... hmmmmm

Re: receiving messages about non-paymentwhen bill has been paid

Tina_YC — Tue, 23 Feb 2021 10:13:20 GMT

Hi , thanks for getting in touch with us. We're sorry we left you feeling this way.

If you'd like us to take a closer look at the payment, we recommend messaging us via the My Optus app. Our Messaging team is available 24/7 and are ready to assist customers as quickly as possible. Let us know how you go. Tina.

receiving messages about non-paymentwhen bill has been paid

bellajean — Tue, 23 Feb 2021 09:46:55 GMT

I find it offensive that after my account has been paid on the due date I receive an SMS and an email saying that it has not been paid as my bank has dishonoured payment. I have never had anything dishonoured in my long life and resent the fact that an amateurish company insults me in this way.

Re: Message Us button in My Account not working

Rob_YC — Mon, 22 Feb 2021 04:51:41 GMT

Hey . I wasn't able to locate that My Services section within My Account here. Is that if you select on one service to confirm we are looking in the right place? We'll get this raised asap.

Re: Message Us button in My Account not working

cinta1996 — Mon, 22 Feb 2021 04:27:23 GMT

Hi ,

The button is under My Services -> Plan Details under the 'Change my plan' paragraph.

The button does nothing. Also, you must be logged in to use the virtual assistant feature on the right-hand corner. That's the only time I've seen it available - during My Account sessions.

Re: Optus 4G Wireless Broadband Excess Data

Aman_YC — Sun, 21 Feb 2021 10:11:43 GMT

No worries @ TIGERS1719.

Can you please contact us at Optus Facebook or Twitter

Re: Optus 4G Wireless Broadband Excess Data

Tigers1719 — Sun, 21 Feb 2021 09:50:59 GMT

As per previous reply I did Message the team and they were not able to help me.

Re: Can I recover my deactivated prepaid sim?

Casey_YC — Sun, 21 Feb 2021 09:38:21 GMT

Hi there, .

Thanks for reaching out about your service deactivation.

If you have no other active services with Optus, you would be best to chat with the Sales team on 1300 668 925 Mon - Fri: 8am - 9pm, Sat: 9am - 7pm &Sun: 9am - 6pm and see if they are able to arrange a re-establishment of your service.

However this can depend on why the service was deactivated.

If it was due to a billing issue, you may need to chat with the Financial Services team on - 1800 120 698 between 9am – 6pm Mon - Fri.

If it was due to a prepaid deactivation because the service wasn't recharged within the normal time period (186 days after last recharge expiry), you can call prepaid on 1300 737 252 Mon - Sun, 8am - 8pm (AEST).

I hope this helps!

Re: Can I recover my deactivated prepaid sim?

oldmat66 — Sun, 21 Feb 2021 09:23:57 GMT

how do i get in touch with a consultant, my number was deactivated just last month and i have been trying to get it back, who do i contact?

Re: Optus 4G Wireless Broadband Excess Data

Aman_YC — Sun, 21 Feb 2021 09:07:37 GMT

Hi @ TIGERS1719 - We'll have to check your plan terms and details for that.

If you contact our messaging team via the My Optus App or on Facebook or on Twitter then we can assist with this.

Re: Optus 4G Wireless Broadband Excess Data

Tigers1719 — Sun, 21 Feb 2021 08:40:55 GMT

Thank you for the reply. I messaged support and it they were not able to answer my question.
All I want to know what is the correct data top up figure is it $10 for 1 Gb or $10 for 10GB.
As per my original message depending on what page I look at on my account I get the two different figures.

Re: Optus 4G Wireless Broadband Excess Data

Aman_YC — Sun, 21 Feb 2021 08:31:47 GMT

Hi - Thanks for reaching out to us here.

With all our plans be default you can get the data top ups and the top us is added as soon as you use all of included data.

If you want you can select endless data option as well and with this you can continue using data but the speeds will be limited to 1.5Mbps. Once the billing month ends your speed will be back to normal (from the first day of new billing month).

I hope this helps with the confusion. You can click here for more details.

If you’re still needing a hand, we recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.
If for some reason you’re unable to, if you have a social media account, please then Optus on Facebook or on Twitter with the details for further assistance mentioning you’re unable to use the My Optus app.

Re: Optus 4G Wireless Broadband Excess Data

Tigers1719 — Sun, 21 Feb 2021 08:26:37 GMT

Hi thank you for the reply. I saw the endless data message. I just want to know if I exceed my monthly quota and don't opt for endless data, what is the correct charge.

Re: Optus 4G Wireless Broadband Excess Data

AndS — Tue, 23 Feb 2021 21:47:17 GMT

Looks like you missed the following Optus information:

https://yescrowd.optus.com.au/t5/Mobile/Optus-introduces-Endless-Data/m-p/637036#M80539

Optus 4G Wireless Broadband Excess Data

Tigers1719 — Sun, 21 Feb 2021 08:04:23 GMT

Hi When I look at my Account under data usage there is a paragraph

"If you exceed your total shared data allowance, we’ll add an extra 10GB for $10."

When I click on the Manage Data Link there is an option for endless data or
"Automatic 1GB for 10AUD
Automatically get 1GB for $10 when you reach your data limit."

I am enquiring what is the correct option please?

Re: Optus App limiting to only one account

z_hook — Sun, 21 Feb 2021 01:53:24 GMT

Hi ,

Thanks for raising this with us.

It sounds as though the accounts will need to be consolidated so you can view them all via the My Optus App/My Account.

Please note that we’re unable to look into account details on Yes Crowd.

We recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.

If for some reason you’re unable to, if you have a social media account, please then send a PM to Optus on Facebook or a DM on Twitter with the details for further assistance mentioning you’re unable to use the My Optus app.

Optus App limiting to only one account

narayanababu02 — Sun, 21 Feb 2021 01:27:42 GMT

My Optus app on my mobile is only linked to the Optus mobile number. I have Optus home broadband account too, but I can't view this or make any changes/bill updates through the Optus app.

Is it possible to set the Optus app to view multiple accounts with Optus?

Re: adding an account to my account

Aron_YC — Sat, 20 Feb 2021 23:25:33 GMT

Hi Bryn-Po

We'd recommend that you don't post any personal details on a public forum, these should always remain private and secure. Your post has been edited to remove these.

We aren't able to set up My Account via the forum, however if you send our Social Media team a message on Facebook or Twitter. You can also message our online support team via the My Optus App.

adding an account to my account

Bryn-Po — Sat, 20 Feb 2021 23:23:28 GMT

I would like to add my Optus account ***** for my service Optus Phone - *****and Optus Broadband - xxxxxx and TV -Fetch to my existing Optus account ***** so that I can login and set up a direct debit and switch to paperless bills.

I would also like to add my wife's email address (xxxxxx@live .com) so that she receives the emails for bill payments

Re: spam filter does not working

Jono_YC — Sat, 20 Feb 2021 05:49:36 GMT

Hi it's not great to hear that you're experiencing issues with your webmail service.

If you’re still needing a hand, we recommend messaging us via the My Optus App. Our team is available 24/7 and are ready to assist customers as quickly as possible.

We're also available to assist via Social Media. Please send us a private message to Optus on Facebook or a DM on Twitter with the details for further assistance.

Re: spam filter does not working

itforsenior — Sat, 20 Feb 2021 05:25:27 GMT

Are you aware that the Report Spam button is greyed out and is only live with Select All ? Hopefully not 'All' are spam.

Re: Data

Casey_YC — Sat, 20 Feb 2021 05:09:21 GMT

Hi there,

Thanks for your question.

Can you advise what Prepaid option you are using? Is it the Prepaid Epic Data?

Generally speaking, Myvideo Selected Apps is used to stream on Netflix, Stan, ABC iView, ABC Kids and ABC ME and your own subscriptions to these apps are required.

It's also important to note that it's often when streaming in SD not HD.

Tethering (hot-spotting to another device) and downloads not permitted.

Hope that helps!

Data

Zoé — Sat, 20 Feb 2021 04:45:01 GMT

If my myvideo selected app data is used can I watch Netflix with my data

Re: how/where do i find out how much data i have available on my prepaid mobile broadband?

Nard_YC — Fri, 19 Feb 2021 05:40:25 GMT

Hi , thanks for posting on Yes Crowd!

You can view your Prepaid Mobile Broadband balance via My Account or the My Optus App.

We have a handy article that takes you through the steps. Let us know how you go. ☺️

Re: how/where do i find out how much data i have available on my prepaid mobile broadband?

NOBBYONE345 — Fri, 19 Feb 2021 05:21:48 GMT

Re: Verify my id so I can finish my order off

Sarah_YC — Thu, 18 Feb 2021 19:48:19 GMT

Hi @Allblacks2021,

Please note that we’re unable to look into account details on Yes Crowd.

We recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.

Verify my id so I can finish my order off

Allblacks2021 — Thu, 18 Feb 2021 19:25:06 GMT

Re: optus accounts

Tina_YC — Wed, 17 Feb 2021 08:09:46 GMT

Hey , thanks for getting in touch with us. Oh, that's odd! Are you using this page 'Log in to My Account'? We have a couple of trouble shooting steps that could assist you further.

If you’re still needing a hand, we recommend messaging us via the Messenger site. Our Messaging team is available 24/7 and are ready to assist customers as quickly as possible. Tina.

optus accounts

silimuxo — Wed, 17 Feb 2021 07:57:36 GMT

i only see - "Oops, this page doesn't exist"

what i need to do??

Re: Syncing mail with Outlook 2016

Kyri_YC — Tue, 16 Feb 2021 01:24:39 GMT

Hey . It's not great to hear that you are having some Webmail troubles while using Outlook. Have you had a look at the way your setting has been configured? You can view see how your settings should be set up via our "Using an email application with Optus Net email" support guide.

Syncing mail with Outlook 2016

larsinoz — Tue, 16 Feb 2021 00:54:46 GMT

I am using Outlook 2016, and have been so for a while.

Until recently, the mail synced fine from Optusmail to Outlook.

However, since a few weeks it has stopped syncing. I can still send emails, but I don't get any received mails. I can see them on the webmail page, but they don't come through to Outlook.

Re: My new desktop PC has internet connection and I want to re-get Optus emails

Casey_YC — Sun, 14 Feb 2021 06:28:07 GMT

Hey

It's great to see that the team were able to get you up and running on your new PC!

Have a lovely weekend!

Re: My new desktop PC has internet connection and I want to re-get Optus emails

Bowler_Golf — Sun, 14 Feb 2021 06:05:31 GMT

Thank you. My email connection is now working perfectly.

Re: Email

AndS — Sat, 13 Feb 2021 00:12:00 GMT

Before re-configuring to be POP3 make sure you read the downside section very carefully.

You may want to read the following post's solution and see if you are having the same problem:

https://yescrowd.optus.com.au/t5/Android/Why-do-I-keep-receiving-email-message-saying-90-full/m-p/639191

Re: Email

George_YC — Fri, 12 Feb 2021 23:13:43 GMT

You may have your email set-up as IMAP on your device. This means your emails are still stored on the server even if you delete it from your Mobile device. You can set-up POP3 instead, this will keep all your emails on your Mobile device and any changes made will also change on the server.

I'd suggest checking out Setting up Optusnet Email - POP3 VS IMAP Yes Crowd post for further detail on the differences between both.

Please also keep in mind, any changes made can take up to 24 hours to reflect against your mailbox quota.

Re: Covid tracing scans

mjkprivate — Fri, 12 Feb 2021 22:50:52 GMT

I have decided to just sign in as I go. Thanks for your response. Mick

Email

Mjenkins — Fri, 12 Feb 2021 22:32:57 GMT

My webmail folder fills up even when I delete items from mobile devices, how can I fix this?

Re: Covid tracing scans

George_YC — Thu, 11 Feb 2021 00:04:57 GMT

If you're still needing a hand and you have a social media account, please then send a PM to Optus on Facebook or a DM on Twitter with the details for further assistance.

Re: Covid tracing scans

mjkprivate — Wed, 10 Feb 2021 23:53:33 GMT

Thanks Aron, Looks like my problem is internet connectivity. The App worked once "In store tryout" but not since. Back to store eh!

Re: Message Us button in My Account not working

Kartika — Wed, 10 Feb 2021 09:22:26 GMT

Hi , there is no reported fault with the message us link or My Account. Can you try this → link instead. Alternatively, click on the chat box at the bottom right hand corner where you will not need to login into My Account.

If you have access to the Optus app then you can chat to us there as well.

Message Us button in My Account not working

cinta1996 — Wed, 10 Feb 2021 08:48:50 GMT

Hi,

Is anyone else having the issue of when in My Account on computer, when you click on the yellow Message Us button that displays when you attempt to change your plan, it actually doesn't do anything?

Looking at the HTML, there's no link attached to it. It leads nowhere. What's the purpose of this? Was this disabled on purpose?

Re: My new desktop PC has internet connection and I want to re-get Optus emails

Jono_YC — Wed, 10 Feb 2021 07:46:58 GMT

Hi thanks for reaching out. If you’re still needing a hand, we recommend messaging us via the My Optus App. Our team is available 24/7 and are ready to assist customers as quickly as possible.

We're also available to assist via Social Media. Please send us a private message to Optus on Facebook or a DM on Twitter with the details for further assistance.

My new desktop PC has internet connection and I want to re-get Optus emails

Bowler_Golf — Wed, 10 Feb 2021 07:15:33 GMT

Re: Login

Jono_YC — Wed, 10 Feb 2021 05:59:22 GMT

I can understand where you're coming from,

We would like to assist you however, we're limited in what we can do via this platform.

If you don't have social media, we recommend messaging us via the My Optus App. Our team is available 24/7 and are ready to assist customers as quickly as possible.

Re: Login

NeilDay — Wed, 10 Feb 2021 05:44:39 GMT

I don't have Facebook OR Twitter.
There is nothing in Troubleshooting that I can find that fixes my problem

Re: Login

Jono_YC — Wed, 10 Feb 2021 05:37:02 GMT

Hi it's not great to hear that you're experiencing issues with your webmail service.

We have a range of troubleshooting tips which may help with your issue.

If you still need a hand, please send us a private message to Optus on Facebook or a DM on Twitter with the details for further assistance.

Login

NeilDay — Wed, 10 Feb 2021 05:20:46 GMT

WHY is it that I cannot log in at times (Mostly) to My account and webmail. If I fluke getting into 'My Account' I can't get into 'webmail.' I can't access webmail directly ar all. I keep getting a message my Address or password is incorrect I try 4 times as I am told I will be locked out after 5 attempts. I am anyhow!

My Account access works sometimes and not others - I have reset my password so many times I cannot get into webmail without getting into My account - when it works.

"Chatting" is hopeless. You wait for ages to get a reply.

Waiting for 20 minutes plus to talk to somebody on the phone is a complete waste of time as whoever answers the call resets my account and I lose everything I have on webmail. Great for important emails I have to answer.

The whole Optus set up needs a good shakeup - customer service is hopeless.

I have to use Outlook to get any satisfaction when using my email account as I can't log into webmail directly at any time.

PLEASE do something to correct the problems. Telling me you have made improvements is a joke. The system has never been worse.

I just hit send.

Great - Now I am told to correct the 'highlighted errors' and try again - no highlights - no errors.

See what I mean.

And again - twice now

Re: Covid tracing scans

Aron_YC — Wed, 10 Feb 2021 02:46:53 GMT

Hi mjkprivate

When you scan a QR code it does use data to open a website, this will come out of your MyCredit as would any data usage - Aron

Covid tracing scans

mjkprivate — Wed, 10 Feb 2021 02:23:16 GMT

can I use myCredit for data for Covid tracing scans

Re: Turn Off Friendly Reminders for Not Yet Due Bills

jordanlea63 — Tue, 09 Feb 2021 04:53:02 GMT

I pay broadband via direct debit and have done so for years. It is only since I went to NBN that reminders appear on both my mobile and emails in the lead up to this bill's due date. Yes I do find the friendly reminders annoying and look forward to when you have the option to switch this "friendly" (annoying) reminder off.

Re: can not access my email

Tina_YC — Mon, 08 Feb 2021 09:20:20 GMT

Oh, that's odd! If you'd like us to look into this situation, we recommend messaging us via the My Optus app. Our Messaging team is available 24/7 and are ready to assist customers as quickly as possible. Tina.

Re: can not access my email

cohenpyj — Mon, 08 Feb 2021 07:51:58 GMT

Disappointed to find out that rather than notifying me of spam to my email address, optus blocked my account and left it to me to find the problem.

Re: can not access my email

Kyri_YC — Mon, 08 Feb 2021 07:09:06 GMT

Hey there . It's not great to hear about your webmail troubles. I recommend trying the following steps that may help surpass this issue.

→Clearing cookies/cache from your web browser

→Using a private/incognito mode browser session

→ Try to use a different web browser (eg: Chrome, Safari)

Let us know how you go with the above.

can not access my email

cohenpyj — Mon, 08 Feb 2021 06:40:00 GMT

I can not log on to any of my optus webmail account. It states my username or password is incorrect.

Is there a problem with webmail?

Re: lg tv live epl

Aron_YC — Mon, 08 Feb 2021 02:10:10 GMT

I'm afraid we have no updates on this issue at this time, it is still being worked on.

Re: lg tv live epl

tonyfk — Mon, 08 Feb 2021 00:24:00 GMT

Any word from the support team for an answer yet?

Re: Missing emails for a 3 hour window

Kyri_YC — Fri, 05 Feb 2021 08:16:09 GMT

Hey there . It's not great to hear that you are having troubles with your Webmail service. I recommend testing out some of the following steps to see if it helps make any improvements to you service.

→Clearing cookies/cache from your web browser

→Using a private/incognito mode browser session

→ Try to use a different web browser (eg: Chrome, Safari)

Feel free to let us know how you go with the above.

Missing emails for a 3 hour window

Kerrie6753 — Fri, 05 Feb 2021 07:34:55 GMT

Today I am missing emails for a period of approximately 3 hours. I know emails were sent to my account as my husband was cc’d in on one of them. My email address was correct. I have checked from my outlook as well as webmail and have also checked junk/spam folder.

This is not the first time I have noticed this happening, but the first time I was actually waiting on a particular email and thanks fully my husband was cc’d.

Re: Turn Off Friendly Reminders for Not Yet Due Bills

petergdownload — Fri, 05 Feb 2021 07:10:40 GMT

"When will the function be implemented to allow this to be turned off?"

Optus core business model is if it increases revenue then they will implement it. Some would say this isn't an unreasonable position for a company to take. Unfortunately customer empowerment or satisfaction isn't part of this approach. Customers obviously complain about various issues (like premium SMS, NBN pressure tactics, excess data extortion, leased phone plans, etc.) but that doesn't cost Optus anything and only leaves service agents to bear the brunt of any anger.

In almost all areas Optus has trailed the industry standard. Only addressing long term systemic issues and complaints after regulators stepped in, fines are imposed or the cost of continuing outweighed the revenue gained.

Do not expect 'friendly' reminders to go anywhere anytime soon.

Re: Turn Off Friendly Reminders for Not Yet Due Bills

Tina_YC — Fri, 05 Feb 2021 05:49:16 GMT

, I'm afraid we don't have particular time frame but I will be sure to tag this post as feedback for our relevant teams to review. Tina.

Re: Turn Off Friendly Reminders for Not Yet Due Bills

Zoinks — Fri, 05 Feb 2021 05:39:17 GMT

Hi

When will the function be implemented to allow this to be turned off?

Re: Detailed prepaid usage

Steven_YC — Thu, 04 Feb 2021 22:16:21 GMT

Hey Ange80 - Thanks for sharing this for us here.

This can generally happen when you have a back-to-base alarm or an security system. Did you happen to have this by any chance?

Another thought that comes to mind is possibly pocket dialling (However, I doubt this) which can often occur. Feel free to share more information without providing specifics and we can advise on this.

Detailed prepaid usage

Ange80 — Thu, 04 Feb 2021 21:52:29 GMT

When viewing the list of my prepaid service usage it shows numerous entries of calls made to my own number. I don't understand why it would be listing calls made to my number from the same number. Can somebody plz explain this to me.

Re: lg tv live epl

Steven_YC — Thu, 04 Feb 2021 01:37:14 GMT

Thanks for sharing this - I've flagged this with our team. They'll touch base as soon as they're able to and provide me more guidance on this.

As we're an open forum here, we're unable to see images, can you send our Optus Sport team a direct message either through Facebook or Twitter? We can take it from there.

Re: lg tv live epl

tonyfk — Thu, 04 Feb 2021 01:13:52 GMT

It happens every time I've watched a live match directly through the Optus app on the TV. It goes straight to the live match without an option to "start over". If I stream through the iPhone app or on my HP laptop I have the option to watch live or start over.

When it goes to the match it briefly shows "LIVE" in red on the bottom left, and an icon of a tv on the bottom right. When I click on the TV icon nothing happens.

Can I send you a photo?

Re: MyOptus App

Serena_YC — Thu, 04 Feb 2021 00:04:10 GMT

Generally speaking, scanning a standard QR code would use up approximately 4KB of data.

With regards to data usage with only the My Optus and SafeWA apps open on your device, I would not be able to provide an estimate for this as data usage does vary depending on factors such as network connection used. I have attached a Usage Guide estimate here if you would like to find out more information.

To check on how much data is used for each app, you can also check this in the settings of your device and depending on the device you are using, you may also be able to view data breakdown by apps while connected on WiFi. Please visit our Device Guide page for the steps on this.

If you will be using mobile data more in the future, you can also consider purchasing a data pack or changing to another prepaid option which includes mobile data, which may be more suited to your needs. I have included a link to the available prepaid options we have.

Hope the above information helps. 🙂

Re: MyOptus App

FrankStrat — Wed, 03 Feb 2021 23:29:18 GMT

OK, thanks Tina.

My current plan is Long Expiry (6 months duration) with data charged at 7c/MB.

If I leave data turned on at all times on my phone with only MyOptus & SafeWA apps currently active (all other apps are disabled) how many MBs am I charged whenever I scan a QR code? And how many MBs am I charged just for leaving data enabled?

Re: Why is Optus customer service so bad?

Ozemate — Wed, 03 Feb 2021 22:34:13 GMT

A Quick question was it a new service and did you sign up via https://partners.flybuys.com.au/optus/
or over the phone or at an Optus world store?

Re: lg tv live epl

Steven_YC — Wed, 03 Feb 2021 21:48:06 GMT

Hey @Tonfk - Thanks for sharing this to us.

Were you having troubles with live matches in general or on just this occasion? If it was todays matches, can you let us know between what time and what channel/match? Does this happen often or intermittently?

At times, there may be Live matches that run back-back and this may be the reason why however, we'll ensure we capture all information before we can confirm this.

Can you also describe the Icon that you see so that we can ensure we are both on the same page?

lg tv live epl

tonyfk — Wed, 03 Feb 2021 21:22:15 GMT

I have an LG tv with the optus sport app. When watching live matches of EPL I can't find a way of going to the start of the match, as I can on the iPhone. Also, what is the icon of a TV for on the bottom right of the screen?

Re: MyOptus App

Tina_YC — Wed, 03 Feb 2021 11:29:14 GMT

Hi , thanks for getting in touch with us. Yes, you will be charged for data usages if you open and use the My Optus App. For more details, please check out this page. Tina.

MyOptus App

FrankStrat — Wed, 03 Feb 2021 11:12:42 GMT

Calls to 555 and SMS to 9999 to check my service balance and data usage are free of charge. If I open the MyOptus app on my mobile phone to check my service balance and data usage, am I charged for data usage?

Re: Open a case for NBN

Kyri_YC — Tue, 02 Feb 2021 10:24:44 GMT

Hey there . I'm sorry to hear that you are having troubles getting in touch. wit our team. If you currently have a case open with us, you should be able to message for updates via the My Optus app. If you are still having troubles with this, feel free to reach out to our teams on Facebook or Twitter as they will be more than happy to assist you further from there.

Open a case for NBN

nomcat87 — Tue, 02 Feb 2021 09:54:21 GMT

Hi,

Is there anyway I can open a case online? I am on hold for over 3 hours and no one picks up.

I went on the my Optus app and they just say to call the NBN case manager.

I call. The hold music message says to go to the my optus app and go to my cases. There are no cases because I need to speak to someone to open one! And I can't wait on hold forever!

I just want more data on my Optus Assistance pack that they sent me. I have no internet and am wasting my phone data trying to run a small business.

Any help would be appreciated.

Re: Accessing Webmail

YetAnotherAcc — Tue, 02 Feb 2021 05:54:23 GMT

I can log in but webmail (and mail in general) is veeeeeeeeery sloooooooow.

Re: Accessing Webmail

Tina_YC — Tue, 02 Feb 2021 05:49:25 GMT

Hi , thanks for getting in touch with us. Optus Webmail seems to be running fine from our end. If you haven't already, we recommend trying the following troubleshooting steps below:

1) Clear all caches and cookies

2) Try using incognito mode

2) Restart your browser

3) Try logging in on another browser

4) Try logging in from another device

Let us know how you go. Tina.

Accessing Webmail

SteveComey — Tue, 02 Feb 2021 05:37:21 GMT

I cannot access my webmail. Is Optusnet Webmail down ATM?

The mail opens then times out before actually opening the mail!

Any advice would help

Steve

Re: Credit

Vin_YC — Tue, 02 Feb 2021 04:58:51 GMT

Hi , thanks for reaching out to us here. Sorry to hear you're unable to recharge your prepaid service as you haven't received your debit card.

For other methods to recharge your service, please check out Recharge Your Prepaid Service. You could try recharging with a PayPal account or setting up Auto recharge.

Alternatively, you could also request IOU credit. To do this, txt IOU to 468. More info on this at Get IOU Credit For Prepaid Mobile.

If you're needing further assistance, please feel free to get in contact with us by a private message via our Social Media pages (official Optus Facebook page or Twitter page) where we'll be able to obtain your details securely and access your account to take a closer look.

Alternatively, you can reach us on a smart device via our Messaging service on the My Optus app 24/7.

Re: Credit

Cheriem73 — Tue, 02 Feb 2021 04:33:09 GMT

I am stuck way out of town and my debit card is in the mail .. I have no way of recharge can you help me I am self isolated

Re: webmail inbox upload to my computer

Serena_YC — Tue, 02 Feb 2021 01:30:24 GMT

Hi ,

Have you had a chance to check the configuration of your email program on your computer to work with OptusNet email? If you haven't done so yet, I would recommend checking this using the steps listed on our Using an email application with OptusNet email support page.

If you are needing further support, please do get in touch with our Technical Support teams via the My Optus app.

webmail inbox upload to my computer

mischav44 — Tue, 02 Feb 2021 01:15:20 GMT

I can send emails from my computer. I cannot received emails in webmail inbox to my computer

Re: Why is Optus customer service so bad?

Huyengiang1 — Tue, 02 Feb 2021 00:31:03 GMT

Thanks, yes I did but they told me to speak to Optus. What makes me mad is how Optus gives me a run around all this time, even when I showed all evidence of a confirmation of the points, as well as an admission of an error on their part. It seems like the whole department is run by robots.

Re: Why is Optus customer service so bad?

Ozemate — Mon, 01 Feb 2021 23:17:28 GMT

Have you contacted Flybuys as well they may be able to help.

Re: Why is Optus customer service so bad?

Casey_YC — Mon, 01 Feb 2021 13:49:48 GMT

Hi there

Thanks for raising this with us here.

If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter and the team can look into this for you.

Just in regards to the Messaging responses, we recommend turning on In-App Notifications, so you can be alerted when the team replies. As they aren't a live team and address messages in the order that they come through, there can be delays and so the notifications are handy to have turned on.

Why is Optus customer service so bad?

Huyengiang1 — Mon, 01 Feb 2021 13:23:43 GMT

I signed up Optus NBN through a flybuys promotion. I got the confirmation that I will be receiving the 30,000 points after 90 days. More than 90 days had passed and I started a long battle with Optus for the points. I first contacted them through the useless chat option. I would post my question, waited forever a robot to transfer me, after I could no longer wait and leave the chat, someone posted a reply but I wouldn’t know to pick up, when I returned to the chat, I got to do it all over again. This went on for over a month. Then they refused to pay the points saying the promotion was invalid despite my written evidences (attached). I wonder who runs this customer service department, why is it so bad? This is supposed to be a Singapore owned company, how is it so badly run. I have filed a complaint with the office of fair trade. I will definitely leave Optus and never return. Do not make the same mistake as me. Telstra was bad but not this bad.