New board topics in My Optus app and My Account

Unable to display your services via app - My Optus App

cdefraga — Thu, 25 Feb 2021 11:22:20 GMT

Please help, Unable to display your services via app - My Optus App.

key in my user name and password and comes up with "Sorry about this We're Unable to display your services via app. Please log into our website to view your services."

Regards,

Craig de Fraga

*****

hidden

Scam SMS

Peta80 — Wed, 24 Feb 2021 04:24:09 GMT

I just received an SMS from *****saying : We still didn't hear from. To avoid service restrictions please visit ********** to confirm your details...

This link takes you the "Optus" login page.. It looks amazingly genuine.. the only problem is that I'm prepaid... hmmmmm

receiving messages about non-paymentwhen bill has been paid

bellajean — Tue, 23 Feb 2021 09:46:55 GMT

I find it offensive that after my account has been paid on the due date I receive an SMS and an email saying that it has not been paid as my bank has dishonoured payment. I have never had anything dishonoured in my long life and resent the fact that an amateurish company insults me in this way.

Optus 4G Wireless Broadband Excess Data

Tigers1719 — Sun, 21 Feb 2021 08:04:23 GMT

Hi When I look at my Account under data usage there is a paragraph

"If you exceed your total shared data allowance, we’ll add an extra 10GB for $10."

When I click on the Manage Data Link there is an option for endless data or
"Automatic 1GB for 10AUD
Automatically get 1GB for $10 when you reach your data limit."

I am enquiring what is the correct option please?

Optus App limiting to only one account

narayanababu02 — Sun, 21 Feb 2021 01:27:42 GMT

My Optus app on my mobile is only linked to the Optus mobile number. I have Optus home broadband account too, but I can't view this or make any changes/bill updates through the Optus app.

Is it possible to set the Optus app to view multiple accounts with Optus?

adding an account to my account

Bryn-Po — Sat, 20 Feb 2021 23:23:28 GMT

I would like to add my Optus account ***** for my service Optus Phone - *****and Optus Broadband - xxxxxx and TV -Fetch to my existing Optus account ***** so that I can login and set up a direct debit and switch to paperless bills.

I would also like to add my wife's email address (xxxxxx@live .com) so that she receives the emails for bill payments

Data

Zoé — Sat, 20 Feb 2021 04:45:01 GMT

If my myvideo selected app data is used can I watch Netflix with my data

Verify my id so I can finish my order off

Allblacks2021 — Thu, 18 Feb 2021 19:25:06 GMT

optus accounts

silimuxo — Wed, 17 Feb 2021 07:57:36 GMT

i only see - "Oops, this page doesn't exist"

what i need to do??

Syncing mail with Outlook 2016

larsinoz — Tue, 16 Feb 2021 00:54:46 GMT

I am using Outlook 2016, and have been so for a while.

Until recently, the mail synced fine from Optusmail to Outlook.

However, since a few weeks it has stopped syncing. I can still send emails, but I don't get any received mails. I can see them on the webmail page, but they don't come through to Outlook.

Email

Mjenkins — Fri, 12 Feb 2021 22:32:57 GMT

My webmail folder fills up even when I delete items from mobile devices, how can I fix this?

Message Us button in My Account not working

cinta1996 — Wed, 10 Feb 2021 08:48:50 GMT

Hi,

Is anyone else having the issue of when in My Account on computer, when you click on the yellow Message Us button that displays when you attempt to change your plan, it actually doesn't do anything?

Looking at the HTML, there's no link attached to it. It leads nowhere. What's the purpose of this? Was this disabled on purpose?

My new desktop PC has internet connection and I want to re-get Optus emails

Bowler_Golf — Wed, 10 Feb 2021 07:15:33 GMT

Login

NeilDay — Wed, 10 Feb 2021 05:20:46 GMT

WHY is it that I cannot log in at times (Mostly) to My account and webmail. If I fluke getting into 'My Account' I can't get into 'webmail.' I can't access webmail directly ar all. I keep getting a message my Address or password is incorrect I try 4 times as I am told I will be locked out after 5 attempts. I am anyhow!

My Account access works sometimes and not others - I have reset my password so many times I cannot get into webmail without getting into My account - when it works.

"Chatting" is hopeless. You wait for ages to get a reply.

Waiting for 20 minutes plus to talk to somebody on the phone is a complete waste of time as whoever answers the call resets my account and I lose everything I have on webmail. Great for important emails I have to answer.

The whole Optus set up needs a good shakeup - customer service is hopeless.

I have to use Outlook to get any satisfaction when using my email account as I can't log into webmail directly at any time.

PLEASE do something to correct the problems. Telling me you have made improvements is a joke. The system has never been worse.

I just hit send.

Great - Now I am told to correct the 'highlighted errors' and try again - no highlights - no errors.

See what I mean.

And again - twice now

Covid tracing scans

mjkprivate — Wed, 10 Feb 2021 02:23:16 GMT

can I use myCredit for data for Covid tracing scans

can not access my email

cohenpyj — Mon, 08 Feb 2021 06:40:00 GMT

I can not log on to any of my optus webmail account. It states my username or password is incorrect.

Is there a problem with webmail?

Missing emails for a 3 hour window

Kerrie6753 — Fri, 05 Feb 2021 07:34:55 GMT

Today I am missing emails for a period of approximately 3 hours. I know emails were sent to my account as my husband was cc’d in on one of them. My email address was correct. I have checked from my outlook as well as webmail and have also checked junk/spam folder.

This is not the first time I have noticed this happening, but the first time I was actually waiting on a particular email and thanks fully my husband was cc’d.

Detailed prepaid usage

Ange80 — Thu, 04 Feb 2021 21:52:29 GMT

When viewing the list of my prepaid service usage it shows numerous entries of calls made to my own number. I don't understand why it would be listing calls made to my number from the same number. Can somebody plz explain this to me.

lg tv live epl

tonyfk — Wed, 03 Feb 2021 21:22:15 GMT

I have an LG tv with the optus sport app. When watching live matches of EPL I can't find a way of going to the start of the match, as I can on the iPhone. Also, what is the icon of a TV for on the bottom right of the screen?

MyOptus App

FrankStrat — Wed, 03 Feb 2021 11:12:42 GMT

Calls to 555 and SMS to 9999 to check my service balance and data usage are free of charge. If I open the MyOptus app on my mobile phone to check my service balance and data usage, am I charged for data usage?

Open a case for NBN

nomcat87 — Tue, 02 Feb 2021 09:54:21 GMT

Hi,

Is there anyway I can open a case online? I am on hold for over 3 hours and no one picks up.

I went on the my Optus app and they just say to call the NBN case manager.

I call. The hold music message says to go to the my optus app and go to my cases. There are no cases because I need to speak to someone to open one! And I can't wait on hold forever!

I just want more data on my Optus Assistance pack that they sent me. I have no internet and am wasting my phone data trying to run a small business.

Any help would be appreciated.

Accessing Webmail

SteveComey — Tue, 02 Feb 2021 05:37:21 GMT

I cannot access my webmail. Is Optusnet Webmail down ATM?

The mail opens then times out before actually opening the mail!

Any advice would help

Steve

webmail inbox upload to my computer

mischav44 — Tue, 02 Feb 2021 01:15:20 GMT

I can send emails from my computer. I cannot received emails in webmail inbox to my computer

Why is Optus customer service so bad?

Huyengiang1 — Mon, 01 Feb 2021 13:23:43 GMT

I signed up Optus NBN through a flybuys promotion. I got the confirmation that I will be receiving the 30,000 points after 90 days. More than 90 days had passed and I started a long battle with Optus for the points. I first contacted them through the useless chat option. I would post my question, waited forever a robot to transfer me, after I could no longer wait and leave the chat, someone posted a reply but I wouldn’t know to pick up, when I returned to the chat, I got to do it all over again. This went on for over a month. Then they refused to pay the points saying the promotion was invalid despite my written evidences (attached). I wonder who runs this customer service department, why is it so bad? This is supposed to be a Singapore owned company, how is it so badly run. I have filed a complaint with the office of fair trade. I will definitely leave Optus and never return. Do not make the same mistake as me. Telstra was bad but not this bad.

fetch remote replacement

donaldo — Sat, 30 Jan 2021 07:57:01 GMT

how do I obtain a fetch generation 3 remote

thanks

internet

tyler007 — Fri, 29 Jan 2021 03:27:12 GMT

unfortunately optus cant get me any better internet speed than they are supplying me now and even they agree its crap. I'm looking at going to another supplier that is all cable free, done with satellites. Can i keep my optus email address --------@optusnet.com.au or not. anyone know????

Turn Off Friendly Reminders for Not Yet Due Bills

Zoinks — Fri, 29 Jan 2021 01:05:25 GMT

I have received an email and an SMS with a "friendly reminder" regarding a bill that is not yet due, which I find quite insulting that Optus are assuming I have poor money management skills. How can I switch this function off permanently?

Tech Fund

FDTY — Thu, 28 Jan 2021 04:56:38 GMT

How do I find out my business tech fund balance?

Bill

Iccriscuo — Mon, 25 Jan 2021 15:29:30 GMT

Hello, I have cancelled my account because I have left Australia. Optus sent me a residual balance to be payed, I payed it and now I have received a new bill with the same amount of money to pay. What went wrong?

Thanks

phone not registered on account and cant sign into app

Lisawhitbread — Mon, 25 Jan 2021 08:06:02 GMT

so does anyone else have a postpaid account that says they don't have an account when you log in online and the app won't let you log onto it???

this is my problem how to fix it would be super helpful 🙂

Email Folders

mum_dadphelps — Sun, 24 Jan 2021 22:08:30 GMT

I have exceeded my email quota as I have several folders with large data saved. How can I transfer these folders from my email account to my computer hard drive? Thanks

eSim

Beccett — Sun, 24 Jan 2021 10:18:54 GMT

I am trying to set up eSim and keep getting the message below. I have tried the email link and have waited the 5 minutes and still get this message below

I am getting error message saying something went wrong. Sorry, we are unable to set up your esim at this time.
Please wait 5 minutes then find your esim set up email & click the setup link to try

Call from Optus

Spyderman — Thu, 21 Jan 2021 06:17:15 GMT

Is (02) 8049 6150 a legitimate Optus number? Signed up with Optus last Sunday on mobile & NBN. Mobile activated on the spot. NBN was activated this morning. All OK. (02) 8049 6150 rang me but never left any message. I never answer any call that is not in my phone book. If it's important, a message should be left. However there seems to be a lot of comment on (02) 8049 6150 about if it's a legit Optus number. If it's not legit I reckon there is a leak at Optus, NBN or Telstra.

Email

googs — Thu, 21 Jan 2021 06:04:57 GMT

Is hidden a proper email from Optus?

Login & password

cramos — Sun, 17 Jan 2021 02:15:53 GMT

I cannot connect my laptop to the dongle, I forgot the password.

Messager bug in app

cozza446 — Fri, 15 Jan 2021 15:31:33 GMT

When you are using the message tool within the app.
After you send what you want to say the screen jumps back to the top of the conversion.
The. You need scroll all the way down to the current message.
This also occurs when you receive a message

No Windows version for app

jeepers — Thu, 14 Jan 2021 04:18:15 GMT

seeing as there is no Windows version for the app,ilogged on to the optus website but cannot use any of the features,when i click on Dashboard or any other tab it goes back to the Link page. and i cannot do anything else. How do i get to use this webpage without Linking.optus webpage

Login

Jiffsmile — Wed, 13 Jan 2021 18:40:54 GMT

I’ve reset my login name 10 times and it keeps saying something went wrong in the login proses. I know the new password is correct. How would I find out what my account name is ? Even tho I’m 90% sure I’ve got the correct one

international calls, is Spain included in international minutes

jimharrison — Tue, 12 Jan 2021 03:21:38 GMT

BitTorent showing in my data usage

Ollie0226 — Mon, 11 Jan 2021 12:17:02 GMT

Hey I have a random bit torent usage amount in my data usage on the Optus summary it’s used 54% and I’m trying to figure out what it is. I’m not too sure if vpns run off it or not

Re-instate account

lozzy96 — Sun, 10 Jan 2021 18:25:16 GMT

I forgot to recharge my account by one day. My account has now been cancelled and deleted from the app. I want to contact Optus to re-instate my account. I cannot contact via the app as it no longer recognises my account. I cannot log in online as my account has been deleted already.

I have tried to use the 'message us 24/7' from my mobile and my laptop but it does not work. Everywhere I try it redirects me to the app or the message service. Live chat is also unavailable, again it directs me message us.

Can you help? How do I contact Optus to re-instate my account? I am in the uk at the moment so it is not possible to call them.

There must be a way to contact them if you are a new customer, I just need to start a conversation to explain what has happened!

Thanks.

cancel!

hifoxoce — Sat, 09 Jan 2021 13:05:14 GMT

Hello! I want to cancel my plan. where? how?

Bill Payment

JH81 — Tue, 05 Jan 2021 00:01:00 GMT

Still waiting for someone to call and explain my Account before making payment. I'd appreciate a call please.

Thks

Printing a transcript of optus support chat using the optus app

Seeya83 — Mon, 04 Jan 2021 10:03:46 GMT

Hi, can I printout i chat transcript from a support chat I had via the optus app. I can still view it but I'm unable to copy it.

Veda default dispute - closed account

cammo6556 — Mon, 04 Jan 2021 07:40:05 GMT

Hi there.

I recently got a copy of my veda credit report and noticed an old optus account default on there.

After hours and hours of transfers, ootus have agreed that the account is indeed paid and were launching an investigation into the situation. This was nearly 4 weeks ago. I was told I'd hear in a week or so.

Every time I try calling, the agents can't find my account, transfer me multiple times and eventually tell me there's no direct line for the department I need to speak to.

I was initially given an optus/veda email address that I could enquire to but I've lost it.

Can anyone help?

I'm trying to buy a house and this is causing me big problems.

Moving house

Ruvini — Mon, 04 Jan 2021 02:59:13 GMT

Hi, I am moving house at the end of January. I need to transfer the same Optus wi-fi to my new address. What should I do?

Thank you.

Kind regards,

Ruvini

Optus Store

Benss2012 — Sun, 03 Jan 2021 08:13:43 GMT

Can I visit a local Optus branch to get help with my account or any issues I may be having with my services? Or do they just sell phones?

Optus Sport - Oops! Unfortunately you are unable to access this content. HELP!

markusmaximus85 — Sat, 02 Jan 2021 04:25:30 GMT

Hello, really hoping someone can help. I have searched the forums and have not found a straight answer.

I'm trying to watch Optus Sport (Premier League) through a web browser on my PC.

A few moments into the playback I get this error message...

"Oops! Unfortunately you are unable to access this content. If you believe this is an error, please contact Optus Sport Support."

I did this via the app support section, and this is my chat log and gave up...

Me:

Within a few mins of streaming (Live or playback) I get this error message (After attaching image of the fault) It does not matter which browser I'm viewing on. No other devices are streaming Optus Sport at this time as well.

Optus Sport team member in summary:

Hi, thank you for contacting bla bla bla (copy and poaste)

Try switching between WIFI and 4G see if this helps.

Try switching off VPN bla bla bla (I don't use a VPN)

If steps don't resolve reply here and we'll be in touch.

Try restart modem and retry to connect to an alternate internet connection.

Me:

Hello, I'm not using a VPN, I've also tried opening different web browsers on my PC and still no luck. I'm able to view fine on my mobile phone.

Optus Sport team member in summary:

We appreciate your patience apologies etc.

Please note if you are using any laptop?PC device via HDMI cable it will not work as it is Copyright issue.

Kindly revert if the issue still persists

Me:

Sorry I never said anything about using a HDMI cable. It used to work flawelessly. Nothing has changed on my computer or setup. Never mind, I will just have to deal with is and put up with it not working

Please can anyone reply with a sophisticated non silly response.

Cheers

Email

tanlee — Fri, 01 Jan 2021 23:36:11 GMT

I am sick of the restriction that Optus puts on emails as I reach my 100% capacity often. I am over emptying my spam, trash folders to accommodate.

Can I transfer my optus email address to another platform - ie Outlook? How do I do this please?

Thks Tanya

Some Chinese characters appearing in Optus Webmail home page

bryandrummond — Tue, 29 Dec 2020 09:11:05 GMT

Just today , I have noticed some chinese characters in the headings of the Optus Webmail page. I'm running Windows 10. The same thing happens on Apple OS system. Both OS have been sanned for virus and nothing turned up

Have tried changing password to no effect.

The emails seem untouched, just the some heading changed from English to Chinese

Please help as I don't understand the implications of what's going on

Thank you

Bryan

Sim and plan set up? Am i connected?

EMSYBEAR — Mon, 28 Dec 2020 03:02:35 GMT

I Have a email to say that my acccount and sim is connected. Money for olan was deducted my phone call and messeges are still not working?

Email subject added spam

Isac1951 — Sun, 27 Dec 2020 01:33:41 GMT

I'm getting email (Windows 10 Pro - Microsoft Outlook 2016) with a prefix "***SPAM***" added to the subject line. The emails are only from one sender (in my contacts - safe sender) and are being sent directly to my "Spam" folder. This is very annoying and completely unnecessary. Can you help.

I can't log in to my account on most occasions and if it does log in, it won't go past the "Link Devices" page. I have an NBN with home phone account and I don't have a mobile on the Optus network.

What is the problem here

cyberdec — Fri, 25 Dec 2020 11:11:31 GMT

Whay am I seeing this when I log in to my account.

V6.71 Fingerprint no longer an option on Android Pixel 3 Android 11 Dec 5 2020 Build

Tigers1719 — Wed, 23 Dec 2020 23:28:12 GMT

My Optus App updated to 6.71 yesterday and fingerprint login is no longer an option to login.
I have uninstalled, reinstalled twice and checked permissions.
I was wondering if anyone else is having issues please?

Optusnet emails settings with Office

pcal1 — Mon, 21 Dec 2020 06:47:34 GMT

What config do I use to set up my optus email client with Office 365 on a desktop?

Optus App

2519 — Sun, 20 Dec 2020 15:53:01 GMT

I am not able to access the Optus App to check my useage. All I'm getting is a black screen, I have tried uninstalling and installing app again but the same thing happens.

Bill Deadline Extension

12GMC — Fri, 18 Dec 2020 11:34:33 GMT

call waiting

mikado — Thu, 17 Dec 2020 04:47:43 GMT

How do I answer a Call Waiting on my fixed landline while I'm on another call?

Optus app login error

gazzkay — Wed, 16 Dec 2020 04:10:19 GMT

I have just signed up to optus on a plan and downloaded the app on my phone and when I try to login it says 'Error A system error has occurred. Please try again at a later time'. I have uninstalled the app and re installed. what else can I do

Password reset for email

Snjez01 — Sun, 13 Dec 2020 06:00:31 GMT

I cannotclogin to email
Updated phone and need to set my email. How do i reset password

Bill

Aa13 — Fri, 11 Dec 2020 01:55:25 GMT

Hi, Can I add my partner name on the bill? I need a bill with both of our names on it.

Optus Broadband Summary bill
(Unlimited data Home Wireless)

the isp that just keeps giving

rrrr — Wed, 09 Dec 2020 10:40:49 GMT

so after not being able to get online or if i did it was barely usable for 4 days, i get back online and now apparently I have used 214GB in 8 days, been charged an extra $40 and now its going to slow down and charge me $10 for 1GB!!!

an absolute load of BS, in the last 5 years my average is around 300GB a month, absolutely impossible for me to use 200gb in 8 days.

to be sure i have restarted and factory reset my modem, changed the password 3 times, disconnected my phone, unplugged my fetch box and still get sms 2-3 times a day saying i am smashing through all this data, funny thing is I have had Networx running for the last 24 hours and have used 1.21gb.

when i got up this morning i have txt messages and during the night with everything off I used over 10gb, no i haven't been sleep walking and downloaded 150 dvds

Direct Debit failure by Optus

Garyandrenee — Mon, 07 Dec 2020 07:36:58 GMT

So, Optus had a technical failure over the weekend with Direct Debit using a credit card, sent out an overdue notice Monday morning.

Get onto support who advise I have to pay manually plus reset the direct debit arrangement with Optus.

They could not resend the direct debit request to pay due to technical issue.

Then support gave me an undertaking this will never happen again....anybody prepared to have a bet on that statement.

Oh the good news they waived the $15.00 late fee....nice one Optus.

Cancellation button to cancel phone service

cass11 — Fri, 04 Dec 2020 15:51:02 GMT

You should have a cancellation button like Woolworths mobiles, so we don’t have to talk to you , it’s like talking to a brick wall!

Cancel my account

Lucyharbidge — Fri, 04 Dec 2020 14:15:46 GMT

I am still trying to cancel my contract. I have been trying to contact someone since March. I keep getting emails about paying my bill when IT NEEDS CANCELLING URGENTLY! I haven’t used the phone, I haven’t been in the country. Someone needs to contact me as i cannot call you from my english number.

Copies of Older Invoices

alenee — Wed, 02 Dec 2020 05:41:54 GMT

Hello everybody,

I have been struggling to obtain my older invoices from Optus for more than 1.5 years now, and I would love to receive any advice you guys might have for me.

It all started somewhere around May/June 2019. I got in touch with Optus to obtain copies of my older invoices from 2013-2015, this time period being within the 7 year cut off observed by Optus. For reasons unknown to me, My Account only has records of my invoices from November 2015 onwards.
For the next couple of months, I was trapped in an endless cycle of communication with Optus customer representatives, who would promise to send me the invoices I need, and I would wait for the stipulated period of 10-15 business days, only to either receive the wrong invoices, or no invoices at all. Rinse and repeat, several times.
Eventually, I got fed up and gave up trying for a few months in between, and then this year, around July/August 2020, I began reaching out to Optus customer representatives once again. I was fortunate enough to receive invoices for part of the period requested for, i.e. 2015. I kept trying to reach out for the remaining invoices for 2013-2014, but to no avail.
Finally, on October 01, 2020, I lodged a complaint with Optus. I did not receive any invoices by way of resolution for this complaint.
Then, on October 14, 2020, I lodged another complaint with Optus. This time around, I also made a request for a copy of my notes on account, so that I have evidence of my ordeal with Optus. I was put in touch with a ‘senior’ customer representative based in Adelaide, who could possibly be one of the rudest people I have ever spoken to. On one of our calls (October 20), she cut me off and yelled at me. I am embarrassed to admit this, but I just carried on speaking in an even tone with her, because I was just so desperate to obtain my invoices. As regards the notes on account, she said that they couldn’t be emailed to me, but would need to be posted in the mail.
Unsurprisingly, on October 26, instead of receiving invoices for 2013-2014, all I received was one invoice for August 2013 only.
The customer representative mentioned above assured me that in the event I did not receive the invoices I asked for, I could always call her back and liaise with her to get what I need. I waited for the stipulated period of 10-15 business days, and not having received any other invoices apart from the one received on October 26, I have called her a few times since then and left messages for a call back, to no avail.

Does anyone have any suggestions or advice for me? I would be very grateful for your help, thanks in advance.

Optus app

sarahhoness — Tue, 01 Dec 2020 21:09:36 GMT

I downloaded the Optus app and after accepting terms and conditions is says on a blank screen that says “account services” and to “ask our team if u got any questions”.

I have tried all the trouble shooting measures listed on the website but it didn’t work. Help?

Setup for Mail to Imap rather than auto to Pop

gastero — Mon, 30 Nov 2020 02:02:12 GMT

I am trying to setup Optusnet Mail on multiple linked Apple devices. How do I setup Mail on Mac OS (Big Sur) to IMAP rather than defaulting to POP. I've followed the Yes Crowd instructions and apple's instructions but when sign in - there's no option to manually configure,

I am able to setup iPhone, iPad but not Mac.

bill payment

Pierre63 — Mon, 30 Nov 2020 01:52:54 GMT

what is/are the Optus BSB and Account numbers so that I can transfer money to their account to pay my monthly bills?

Active my sim card again

Assi82 — Sun, 29 Nov 2020 07:57:56 GMT

Hi I just wanted to my sim car with optus get it back until I ge it my new sim card from deffrand operator with amaysim

optusnet email not working

TSSAL — Sun, 29 Nov 2020 05:58:10 GMT

since 1pm today my optusnet email not working anywhere not even on my webmail , outages says there is a fault in my area of rodd point nsw 2046.

Modem control settings in the My Optus app doesn't work

grantal77 — Sat, 28 Nov 2020 12:15:19 GMT

I am using the latest iOS version of the My Optus app (version 6.6.1) for iOS 14.3. Everytime I want to tap on my Modem settings I get this error message from this screenshot.

It is worth mentioning that I am using the Optus supplied Sagemcom TN5366 LTE modem as shown in the screen shot that I have included;

I am already connected to my WiFi hot spot using the Sagemcom 5366LTE modem when I am getting this communication error.

I can assure you that I am getting this error whilst I am connected to the WiFi hotspot that is using Sagemcom 5366LTE modem.

Any suggestions?

The payment

Akihiro — Fri, 27 Nov 2020 15:33:45 GMT

I paid the same bill three times. I'd like to ask for a refund, what should I do?

Spam mail on outlook

asianonthegoh — Sun, 22 Nov 2020 21:54:05 GMT

Hi,

How do stop/ block getting multiple spam mails daily across all of my email addresses? I use Avast, have run rules and even added the sender and *@.... to the blocked sender's list but they are still getting through to my inbox. It seems that most of my time is creating rules for these but no luck. Whats going on Optus are you guys no longer keeping track of these?

My video selected apps

Ally09 — Sat, 21 Nov 2020 13:00:52 GMT

Does My Video selected apps data support the anime lab app?

Account consolidation - how to do it?

jayvan — Sat, 21 Nov 2020 02:00:53 GMT

Hi there,

I have two Optus home internet and home phone services and I have one My Account for the services in the house that I live in. I don't have a My Account for my other Optus service at my other property.

I wanted to update the credit card expiry date for direct debit billing and the person on Chat said that I need to do it via Optus App, which I don't have on my mobile phone and I don't intend to download it, or via My Account which I need to consolidate for the two services/properties. However, when I log into My Account, I cannot find any option to select another service for consolidation, so am stuck. Appreciate if someone here from Optus can help me out. Sorry, no PMs on Facebook or Twitter please. I can only have chat via phone, email or Optus chat.

Btw, the Optus My Account page is also very slow today and does not refresh quickly and correctly.

Looks like it is not my day in dealing with Optus today. Sigh!

Business billing downloaded as csv or excel

Nick_ — Thu, 19 Nov 2020 02:27:13 GMT

Hi Optus support team,

I've seen a couple of similar topics, which dates since 2012.

Please tell me that you have managed to implement CSV or Excel option for the last 8 years?

Thank you in advance.

Account Hacked & Optus Lack of Response

eclarke — Wed, 18 Nov 2020 22:54:36 GMT

Hi All,

Posting here so I can get responses in writing, and to flag this with anyone else who may have the same issue in future.

My sister attempted to log in to her account today and found her email address had been changed to an 'yopmail' address (a temporary email), her password had been changed and she could not see her details on the optus app. We all assumed she had been hacked. When she went in to Optus this morning, they could confirm that the email had been changed: however when she pushed for more information they suggested that it 'did not look like her account had been hacked' and 'could not confirm' when the account changes had occurred, or why. They would not give her any further information, and only changed her email address back and reset her password. She received the same response when she called Optus customer support. She was not offered any further security measures to prevent this happening again.

I was wondering if this is a common occurrence now? She had been hacked previously (connected to an unsafe network, which could not be the case this time), and that time she was offered a new sim, changed her number and staff could give her details about how/ when the account was changed. Is this some kind of policy shift? I was also wondering if anyone has been through the same thing, and if they have any potential explanation to what has happened to her account?

Any help/ advice appreciated,

Emily

My latest bill is $209.27 - WHY?

SusanPitkanen — Wed, 18 Nov 2020 01:13:15 GMT

My bills have been rolled together. Mobile, NBN & Home Phone. However previous I was paying around

$130 maximum per month for both bills.

Please explain why this is now inflated by $80.00.

I see I made an international call for $28.35 but that doesn't explain other $50 plus dollars

Ridiculous that customers are unable to end conversations on 24/7 message app

azsakura — Mon, 16 Nov 2020 20:30:49 GMT

This is likely a tactic to influence NPS score. But it's actually ridiculous that you can't actively end the conversation when you feel it is getting nowhere. The agent then tries to salvage by saying I am escalating and that they will see my notes, blahblah. Now I am politely asking the agent to end our conversation so I can move on, oh and give a realistic score that reflects the chat experience.

Mobile order not linked with Account

Jake_g02 — Mon, 16 Nov 2020 12:19:20 GMT

Hey guys, hoping you can help.

For the past three weeks, I've been waiting for me 128g Iphone 12 pro to come. I've gotten no updates and am concerned at this point. Everytime I go on the 24/7 live support, the response is always "has not left workshop".

I ordered the phone instore and verified my ID and my credit was approved. However, I have found that on my optus account, there is not orders pending or made. And when I ask optus to track my order often they say "there is no order associated with this account" and I have to give them the tracking number from an email I received when I ordered.

I suppose my main concern are:

- Is the order coming to my house?

- Is the order under my name?

- The order is not registered to my account, so who's account 'made' the order?

Access Point

1302 — Mon, 16 Nov 2020 11:04:57 GMT

Where and how can I change or disable the Access Point on the Optus router Sagemcom 5366 LTE?

my account

triton — Sun, 15 Nov 2020 01:07:35 GMT

can not see all my accounts in Myaccount

says no devices

Optus not closing my Account

Madhusudhanan — Fri, 13 Nov 2020 23:39:02 GMT

I cant get hold of someone in optus to close my Internet Services with Optus.

After waiting several minutes, people just disconnect after asking the question "May i know the reason for disconnection?"

The 24x7 Message is a huge scam. They advise to input as much information and they will do the best. After entering complete details and waited for hours, when i am distracted, they send a simple "hi there" and disconnect after waiting for 10 mins.

They are really working on a agenda, to harass people who are trying to close the account.

account

squizzy181 — Thu, 12 Nov 2020 23:03:25 GMT

When i log into website i have no accounts. I have a mobile account.

can you connect flybuys to optus account

Mummydelights — Wed, 11 Nov 2020 20:37:34 GMT

Want Set up direct debit on my parent's Optus account

LisaMH — Mon, 09 Nov 2020 07:43:52 GMT

I need to set up a direct debit on my parent's OPTUS account. I have enduring power of attorney. How do I do this?

Also, we have changed my dad's mobile handset to a KISA phone. This does not take messages. Can you please change the recorded message so that people do not leave a message that he cannot access?

with thanks,

Bill

BH1976 — Wed, 04 Nov 2020 05:20:10 GMT

Can I use my health care card for concession on my bill?

bill queery

markcoram — Mon, 02 Nov 2020 20:43:36 GMT

i have a charge of $12 on my bill and I dont know what it is . 01 Nov to 30 Nov $39 Optus Choice Small $39.00 12 Oct Samsg A50 BK (11 of 36) $12.00 Total Monthly Charges $51.00 what does samsg A50 BK (11 of 36) mean

Contract

jennifermcgowan — Mon, 02 Nov 2020 06:53:31 GMT

What date does my contract finish with optus? My account no. is *****. Thank you.

Two phones

chezlea — Sun, 01 Nov 2020 23:18:34 GMT

I have two phones on my account, my question is on the app I can only see breakdown of my phone number, is it possible to see breakdown of other phone number as well from the app on my phone, we are sharing data. Thanks

Cannot open monthly bill

kungalegtsok — Fri, 30 Oct 2020 23:29:18 GMT

I cannot open the bill. It comes up in the drop down menu under My Account and that is it. It defaults to another page/menu that is not useful.

Signing on to My Account

neillynch — Fri, 30 Oct 2020 10:27:23 GMT

Why cannot I access the dashboard when I log into My Account

App doesn't work

Edwagara — Thu, 29 Oct 2020 12:09:43 GMT

Getting seriously annoyed with Optus. I cannot log into the app on my pixel 5. I enter my email address & password & I get the message, sorry we are unable to view your services. I press the button go to my account & I can't see anything. I press support on the top & it takes me to s log in page for the app. I enter my details & get such in the same loop... What do I need to do to get the app to work?? I try to go to live web chat & again it takes me to the app log in page, SO FRUSTRATING. OH VODAFONE, HOW I MISS YOU!!!

Optus Over Charging

paul-555 — Thu, 29 Oct 2020 01:42:24 GMT

Does anyone else get charged twice every month for Optus Sport? For three months I have been charged twice for Optus Sport. When I question the charges I get told it is fixed and won't happen again, but the next month I get charged twice again. Then I get to spend 15 to 20 minutes on the phone again trying to fix the problem. I requested to speak to a supervisor and was left on hold for 30 minutes, so posted this question while waiting.

Billing

sc_moderated — Wed, 28 Oct 2020 05:36:40 GMT

I received an Optus Bill today saying my payment is late! Not ture. My bank account details and Bpay statement confirm the bill was PAID.

I have no clue what the hell is happening to my bills ever since some bloke in ?? Sydney?? called about ?? I still don't understand what it was about?

Can't access my DASHBOARD any longer and the bloody mobile APP is a pain in the a to try to use on a mobile key board. SERIOUS UNHAPPY OPTUS'

mobile number

HaoyuZhang — Wed, 28 Oct 2020 03:50:58 GMT

My mobile number cannot use now, I am in China and I forgot to recharge my number, could you please check the number status for me and get the start, I will recharge when you activate my number
My number is *****
Thank you

My Optus app service tab is blank

PhatController — Sun, 25 Oct 2020 13:25:44 GMT

I have an issue with the my optus app. The service tab is not working and is only showing a blank page. I've tried clearing cache and data, uninstall and install, log out and log back in but none seemed to work.

Just want to know if anyone else is having this issue.

I can not reset my password for my Optus account

Golf16 — Sat, 24 Oct 2020 05:21:51 GMT

Verification link not working

dan_omeara — Fri, 23 Oct 2020 21:50:45 GMT

I have ordered a new phone and plan and have received a verification link from optus. The link will not load on my phone, I have tried ticking and un-ticking the desktop box and tried using a desktop computer with no success. I am using the chrome app on my current phone to access the link. Can you please advise of how to solve this issue.

New board topics in My Optus app and My Account

Unable to display your services via app - My Optus App

Scam SMS

receiving messages about non-paymentwhen bill has been paid

Optus 4G Wireless Broadband Excess Data

Optus App limiting to only one account

adding an account to my account

Data

Verify my id so I can finish my order off

optus accounts

Syncing mail with Outlook 2016

Email

Message Us button in My Account not working

My new desktop PC has internet connection and I want to re-get Optus emails

Login

Covid tracing scans

can not access my email

Missing emails for a 3 hour window

Detailed prepaid usage

lg tv live epl

MyOptus App

Open a case for NBN

Accessing Webmail

webmail inbox upload to my computer

Why is Optus customer service so bad?

fetch remote replacement

internet

Turn Off Friendly Reminders for Not Yet Due Bills

Tech Fund

Bill

phone not registered on account and cant sign into app

Email Folders

eSim

Call from Optus

Email

Login & password

Messager bug in app

No Windows version for app

Login

international calls, is Spain included in international minutes

BitTorent showing in my data usage

Re-instate account

cancel!

Bill Payment

Printing a transcript of optus support chat using the optus app

Veda default dispute - closed account

Moving house

Optus Store

Optus Sport - Oops! Unfortunately you are unable to access this content. HELP!

Email

Some Chinese characters appearing in Optus Webmail home page

Sim and plan set up? Am i connected?

Email subject added ***spam***

What is the problem here

V6.71 Fingerprint no longer an option on Android Pixel 3 Android 11 Dec 5 2020 Build

Optusnet emails settings with Office

Optus App

Bill Deadline Extension

call waiting

Optus app login error

Password reset for email

Bill

the isp that just keeps giving

Direct Debit failure by Optus

Cancellation button to cancel phone service

Cancel my account

Copies of Older Invoices

Optus app

Setup for Mail to Imap rather than auto to Pop

bill payment

Active my sim card again

optusnet email not working

Modem control settings in the My Optus app doesn't work

The payment

Spam mail on outlook

My video selected apps

Account consolidation - how to do it?

Business billing downloaded as csv or excel

Account Hacked & Optus Lack of Response

My latest bill is $209.27 - WHY?

Email subject added spam