All board posts in Optus Sport

Re: Fetch Recording

Jack_YC — Thu, 25 Feb 2021 23:17:46 GMT

hi there , as mentioned previously in this thread, Optus Sport channels CH952 – CH955 (OS3 – OS6) on Fetch have switched from linear channels to virtual channels.

This means that you won't be able to record Optus Sports channels 3 - 6 on your Fetch box. Optus Sport 1 and Optus Sport 2 are still linear channels on Fetch, so you will still be able to record on those channels.

Re: Fetch Recording

grapenose — Thu, 25 Feb 2021 22:52:13 GMT

I still do not understand why I can no longer record certain matches.

I have been told on the Facebook page that it's something to do broadcasting rights.

I suspect that it is Fetch TV trying to limit the number of live feeds or the number of channels available for Optus but neither make a lot of sense as they are still been shown live.

Still waiting for the real reason.

Re: Fetch Recording

Aron_YC — Thu, 25 Feb 2021 12:04:41 GMT

You won't be able to record them however they will still be available as a VOD through the Optus Sport app.

Re: Fetch Recording

BinaJ — Thu, 25 Feb 2021 11:32:32 GMT

Well then , why? I often want to record games on Optus sport Ch 3 etc. it is more convenient than looking up the program guide and then writing or texting myself a reminder to watch on catchup. Given a lot of games are on at 3am it would be better to record them. I often want to watch an earlier game and then the hosted game but can't because the scores etc are shown on the later game. So I will have to record that and then watch later.

Re: Server Error Encountered

burbigo3 — Thu, 25 Feb 2021 00:07:31 GMT

Hi, did you manage to fix the problem?

Mini Militia App Lock

Re: Optus sport password token not working

Rob_YC — Wed, 24 Feb 2021 06:57:38 GMT

Hey , sorry to hear about the trouble. Is it the reset password which isn't working for you? I recommend sending through a private message to our Optus Sport Facebook or Twitter and we can follow up on this from our side.

Optus sport password token not working

H9 — Wed, 24 Feb 2021 06:46:39 GMT

Re: Optus Sport

AndS — Tue, 23 Feb 2021 00:05:50 GMT

Optus will not be able to answer your question on this web site as it's for support and your question relates to one or more of the following:

- Marketting

- Sales

- Legal - who has the rights to what.....

Re: Wifi not working

AndS — Tue, 23 Feb 2021 00:03:07 GMT

Looks like you need to contact Optus again as they have not responded or asked you to do anything since you posted the original request.

Re: Smart TVs won’t connect to network

petergdownload — Mon, 22 Feb 2021 11:00:41 GMT

"But as soon as I go from the FTTC to the gateway the process falls down.'

Everything is pointing to this 'gateway'.

Might just be a hardware issue.

Its also possible there's a hardware issue with one of your cat5 cables to one of the rooms (busted cable or pins bent on a wall socket etc.) . Try just getting the one connection up and running direct (as you have) then add one connection to another room. See if the connection remains stable. Try each room in turn until hopefully one causes your existing connection to go down.

Re: Optus sport app

Jono_YC — Mon, 22 Feb 2021 09:06:13 GMT

Hi thanks for reaching out.

While we are always assessing the opportunities available to add new platforms for Optus Sport there are no immediate plans for an PS4 app. However, we appreciate this feedback as customer demand is a priority when considering platform and feature opportunities for Optus Sport.

Optus sport app

Krajnc1 — Mon, 22 Feb 2021 08:52:08 GMT

Hi there,

I was just wondering if there was an optus sport app going to be available for access on PS5

Re: Smart TVs won’t connect to network

Benjohno — Mon, 22 Feb 2021 08:49:16 GMT

Had a small win, directly from the FTTC to one of my TVs and now picks up wired connection. But that is not the case with all of them. When I plug the cat5 back into the gateway or network it goes down. I’ve mirrored all the same settings on the working tv to the others (obviously it’s own IPv4 address)

The wifi is having its own issues f@st 5366 lte having to be rest a dozen times or so in the past few days, I’m wondering if it’s part of the puzzle.

Ive got my old f@st 5366 TN still here, is it worth giving it a go?

Outside of that I’m stumped. I can’t see an IP conflict on the network, I don’t believe it’s daisy chained anywhere.

Any thoughts?

Optus Sport

rluca — Mon, 22 Feb 2021 06:05:12 GMT

Hey

I have been using Optus sport to watch the premier league for a few years now and think you provide a good service. I think it's great to get the rights to play other leagues around the world but I really think you need to focus more on Australian football. I don't understand why you can secure rights for leagues across the globe but can't play A League games. Is this something you intend to pursue?

Re: Smart TVs won’t connect to network

Benjohno — Mon, 22 Feb 2021 05:57:31 GMT

I’ve had a minor win but not a solution to my issue.

If I go from FTTC direct to two of the tv’s I’ve got a wired connection but not the others. But as soon as I go from the FTTC to the gateway the process falls down.

Intermittently it has worked. Then again, intermittently the wifi works to, I think I’ve rest the modem and router 10 times in the past 4 days.

Obviously the wifi is a separate issue but could there be a daisy chain on the network, IP conflict or something else causing it. I’m know I’m going down a rabbit hole now

Cheers

Re: Apple Music subscription

Jono_YC — Sun, 21 Feb 2021 04:13:19 GMT

Hi thanks for reaching out. Was there anything in particular which we can help you with regarding your Apple Music subscription?

Apple Music subscription

Rpablo — Sun, 21 Feb 2021 03:59:30 GMT

Re: Smart TVs won’t connect to network

petergdownload — Sun, 21 Feb 2021 00:53:31 GMT

Yeah the NBN wasn't really about us luck ones with 100Mbps cable already. More about spreading the love. Another plus side though is that instead of programming websites for 5-10Mbps connections this is now increasing to 25-50 Mbps assumed nation wide. A huge opportunity missed by going FTTN for 50% of the nation but you're still one of the lucky ones that dodged the FTTN bullet.

My main point would be that based on your diagnosis so far the issue has nothing to do with the NBN itself. That's all working correctly. There's some setup / configuration issue in your equipment that's causing the cable to be offline.

Re: Smart TVs won’t connect to network

Benjohno — Sat, 20 Feb 2021 20:46:33 GMT

Hi Peter,

Agree on a couple of your points, yes RSP, yes upload. But $30 more per moth to be capped at 100mbs down when I was averaging 130mbs, hence the sigh.

I’m running FTTC, no luck with 1.1.1.1 and 8.8.8.8. Ill try going from FTTC once I can get everyone of the network.

Cheers

Re: Server Error Encountered

Jono_YC — Sat, 20 Feb 2021 11:49:27 GMT

Hi it's not great to hear that you're experiencing issues with Optus Sport. We recommend lodging an In-App case through the Optus Sport App.

We're also available to assist via Social Media. Please send us a private message to Optus on Facebook or a DM on Twitter with the details for further assistance.

Re: Server Error Encountered

SQuiDFPV — Sat, 20 Feb 2021 11:42:06 GMT

Downloaded FireFox and it works on that.. Chrome i cant log in

Server Error Encountered

SQuiDFPV — Sat, 20 Feb 2021 11:10:41 GMT

Been using Optus Sport on this PC for over a year no issue,
Last week i watched 1 game and later came back to watch another but had "Server Error Encountered" when id click the match. Eventually i logged out and since then my login screen says "Server Error Encountered" for over a week now... am i about to miss this weeks games again?
works on my phone, on the same network. my net is fine. its not a vpn? Help

Re: Server Error Encountered

SQuiDFPV — Sat, 20 Feb 2021 10:58:05 GMT

i have this issue too. Last week i watched 1 game on my PC, when i went to load it up again to watch another it said server problems encountered, eventually i logged out and then i couldn't get back in.

Week has passed still cant log in, but i can on my phone. Help

Re: Smart TVs won’t connect to network

petergdownload — Sat, 20 Feb 2021 10:48:14 GMT

"Just changed over from Optus cable to NBN (sigh)"

Ten times faster upload and download speeds and can now choose any RSP or plan instead of just Optus. You're a hard person to satisfy 🐵

"The weird thing is if I plug in my laptop into any port that the TV"

Most likely reason is you have a DNS Server issue. Try going direct to an IP address number. Also as suggested setting it to 1.1.1.1 and 8.8.8.8

Otherwise simplify things. The fact the laptop works means there is a difference between the network settings it has and that the TV has.

Remove the Optus modem and all other connections to it and just have a single cat5 cable going from say the TV to the little NBN NTD modem (I assume you are HFC NBN?). Or just have only 1 device connected on the network and see if you can get through.

Re: Smart TVs won’t connect to network

YetAnotherAcc — Sat, 20 Feb 2021 05:43:45 GMT

On the TV try changing your DNS Server to 1.1.1.1 and see if that makes a difference.

Re: Smart TVs won’t connect to network

Benjohno — Sat, 20 Feb 2021 05:06:59 GMT

Future note I’ve also completed a factory reset on two of the TVs but still getting the exact same issues with them

Re: Smart TVs won’t connect to network

Benjohno — Sat, 20 Feb 2021 05:03:03 GMT

Its not isolated to LG, It’s happening on an LG tv, a Sony tv and a Samsung tv, further to this the fetch box.

My fetch box says
✅ - Ethernet cable connected
✅ - IP address detected
X - internet connectivity
✅ service connection

I’ve ruled out the switches around the house being the issue by going directly from the modem to all 6 TVs as well as the fetch box.....however, even without internet connection I can still watch YouTube through the fetch box.

If I take the network cable (it’s a long one I just knocked up) directly to any pc or laptop, there’s no issues getting the connection, if I plug it into a tv it’s a fail.

Is there a setting on the modem that needs to be ticked???

Re: Smart TVs won’t connect to network

AndS — Sat, 20 Feb 2021 02:14:24 GMT

Sounds like a TV issue. Try searching for LG TV network issues and see how you go.

Re: Smart TVs won’t connect to network

Benjohno — Sat, 20 Feb 2021 02:07:03 GMT

I’ve just done a factory reset of one of the LG tv’s, it can’t even see the wired network, my laptop is plugged into the same switch and has a connection. If I change over the ports no luck. If I plug the network cable that is in the laptop and place in the TV no luck.

Re: Smart TVs won’t connect to network

AndS — Sat, 20 Feb 2021 01:54:30 GMT

On the TV delete the IP settings and then let the TV auto detect the network again. I suspect that one of the IP addresses are NOT the same and the TV had remembered a previous setting that is causing the issue, but I could be wrong.

Smart TVs won’t connect to network

Benjohno — Sat, 20 Feb 2021 01:41:09 GMT

Hi,

Just changed over from Optus cable to NBN (sigh)

My LAN won’t allow Smart TV to accept internet connection, this includes fetch box. When running via wifi it’s fine. I have 6 devices all doing the same thing. Prior to being on NBN this was not an issue.

The weird thing is if I plug in my laptop into any port that the TV is plugged into I can connect to the LAN and have an internet connection.

An example is the fetch box which displays a connection to the network, displays an IP address but fails to connect when prompted.

Yes the wifi is fine, but defeats the purpose for putting the network in.

I’ve played with the network settings as seen in here but with no reward. Is there a setting within the modem that may need to be configured to allow connection.

Settings for one of the TVs I’m am trying are as follows
IP address 192.168.0.10 (no IP conflict)
Gateway 192.168.0.1
Subnet mask 255.255.255.0
DNS server 192.168.0.1

These setting mirror those of my laptop, obviously not with the IPv4 address.

Any ideas?

Re: Password not being accepted

Jono_YC — Fri, 19 Feb 2021 07:45:06 GMT

Hi it's not great to hear that you're experiencing issues with your email. Just to clarify, is this in regards to a webmail service?

Password not being accepted

pipeline7 — Fri, 19 Feb 2021 07:27:58 GMT

My outgoing emails aren't going. My password isn't being accepted!

Re: Yes Crowd English Premier League Matchday Preview

Jono_YC — Fri, 19 Feb 2021 06:28:06 GMT

Matchday 24 Highlight: Highlight of the round undoubtedly goes to Leicester City vs Liverpool in what turned out to be a 3-1 win for the foxes. Two defensive mistakes proved costly in the end for Liverpool. This win pushes the foxes 4 points clear of third position and may be crucial in their Top 4 aspirations.

My match of the round: This fixture needs no introduction. The match of the round goes to Liverpool and Everton in the Merseyside Derby. Both teams will be desperate to pick up all three points and gain momentum and due to their respective positions in the table, this may be the most important derby in a long time. Here’s a throwback to when both sides met in the 13/14 season

Bold Prediction: Going to predict a 2-1 win for the toffies this weekend over their arch rivals Liverpool

I’d also like to know your predictions this week. What’s your bold prediction for this week? Who will pick up the points in the Merseyside Derby?

Please leave your predictions in the comments below! 😊

Re: Optus hit by cellular network outage 18-Feb-2021 @10:27AM

AndS — Thu, 18 Feb 2021 03:07:23 GMT

Twitter update -Optus

RESOLVED: We can confirm the fault, which earlier resulted in some Optus customers experiencing intermittent disruptions to their mobile call, text and data services, has been resolved. For further assistance, please message us via the My Optus app → http://app.optus.com.au/msg-us?tags=SMCT

Re: Optus hit by cellular network outage 18-Feb-2021 @10:27AM

AndS — Thu, 18 Feb 2021 02:02:16 GMT

TWITTER update:

Optus

Replying to Optus

UPDATE: We have identified the fault impacting some Optus customers' mobile call, text and data services, and are currently implementing a fix to restore services. We apologise for any inconvenience and appreciate customers’ patience.

11:52 AM · Feb 18, 2021·Twitter Web App

Optus hit by cellular network outage 18-Feb-2021 @10:27AM

AndS — Wed, 17 Feb 2021 23:56:29 GMT

Summary:

Optus is suffering an outage of its cellular network along Australia’s east coast, with widespread problems being reported.

Link:

https://www.itnews.com.au/news/optus-hit-by-cellular-network-outage-561195

Re: Optus Sport App stuttering on Sony Smart TV

Aron_YC — Mon, 15 Feb 2021 20:51:41 GMT

Hi TheVront

This sounds to be quite an odd issue if it's happening on both the app on your TV and through Apple TV. We're not able to grab details about this and you Optus Sport account to investigate here on the forum, but if you can please send us a message on our Optus Sport Facebook or Twitter we'll be able to assist further.

Optus Sport App stuttering on Sony Smart TV

TheVront — Mon, 15 Feb 2021 19:57:08 GMT

When watching the Optus Sport App installed on a Op Bravia, I have intermittent stuttering every 10 seconds. It also occurs on my Apple TV plugged into my other Bravia. When watching on my phone or iPad hooked up to the same wifi connection as the TVs, I have no issue.

Re: Buffering while watching Premier League

Jack_YC — Sun, 14 Feb 2021 23:41:00 GMT

Hi , I recommend you follow the steps in our Optus Sport troubleshooting guide to see if that improves this buffering issue you're experiencing.

If the problem persists, I recommend raising an Optus Sport support case so our technical teams can help you with this directly. Jack

Buffering while watching Premier League

jbroad — Sun, 14 Feb 2021 23:22:02 GMT

Internet conection Ok. Speed test Ok. Watching other streaming services ok. Buffering while watching Premier League

Re: Optus sport

Jono_YC — Sat, 13 Feb 2021 11:52:04 GMT

Hi it's not great to hear that you're experiencing issues with Optus Sport. We'd recommend lodging an In-App case via the Optus Sport App.

We're also available to assist via Social Media. Please send us a private message to Optus on Facebook or a DM on Twitter with the details for further assistance.

Optus sport

Mich09 — Sat, 13 Feb 2021 11:37:08 GMT

Is there issue with Optus sport? It’s not playing at the moment

Re: Yes Crowd English Premier League Matchday Preview

Jono_YC — Sat, 13 Feb 2021 09:48:21 GMT

After a brief break between matchday’s, we’re back to preview this week’s fixtures.

Matchday 23 Highlight: The highlight for Matchday 23 goes Newcastle’s thrilling 3-2 win over Southampton. Two goals from Miguel Almiron secured a crucial three points for the home side and places them 10 points above the drop zone. They’ll look to back it up when they face an in-form Chelsea this weekend.

My match of the round: Looks like we’ve got a few treats waiting for us this weekend. Honourable mention goes to Man City v Tottenham for this round however, the match of the round for me has to go to Leicester City v Liverpool. On their day, both sides are a force to be reckoned with. A win for either team will go a long way in their Top 4 aspirations.

Bold Prediction: Going for Sheffield United to pick up a win over West Ham this Matchday.

I’d like to know your predictions for this round. Who’ll pick up the points between Man City and Spurs? Please leave your predictions below! 😊

Re: Moving emails

George_YC — Wed, 10 Feb 2021 23:23:44 GMT

Hi , you should be able to select the email from the Spam folder, then mark it as 'Not Spam' at the top of the page just under the contacts tab. This then should move the email into the Inbox.

Moving emails

Zarzoo — Wed, 10 Feb 2021 22:59:00 GMT

Hi, can’t work out how to move emails that go to the spam folder in webmail (that aren’t spam) to the inbox?
is there any instructions about how to use the webmail?

kind regards, Rob

Re: Email

YetAnotherAcc — Wed, 10 Feb 2021 11:20:02 GMT

Try temporarily disabling your laptop firewall and see if work then. If so you will need to change your firewall settings.

Re: Cannot watch Premier League on computer

Jono_YC — Wed, 10 Feb 2021 10:21:21 GMT

We certainly would like to assist you, however, we're limited in what we can do via this platform.

If you don't have social media, we'd recommend raising an In-App case via the Optus Sport app for further assistance.

Re: Cannot watch Premier League on computer

ronprst — Wed, 10 Feb 2021 09:45:38 GMT

No I am not using a proxy.

If you get a technician to ring me (You have my landline) I will jump your hoops but I am not going to contact Optus again because after 3 hours of no-one helping, hanging on, being transferred around the planet etc etc I no longer have enough available time to play the Optus run around. Perhaps I will just put up with it and you can give me a 50% discount

I do not do social media

The computer used o work last season and nothing has changed.

Go away and try again

Re: Cannot watch Premier League on computer

Jono_YC — Wed, 10 Feb 2021 07:53:15 GMT

I can understand where you're coming from,

It's likely that you may be using a Proxy on your internet connection. We'll be more than happy to investigate this further via Social Media for you.

Re: Cannot watch Premier League on computer

ronprst — Wed, 10 Feb 2021 07:29:16 GMT

Further to my last rant here is what Optus say when I try to watch Premier league on my computer.

I AM IN MULLUMBIMBY which is not overseas and I do not use VPN

I have no problem watching on Fetcch TV

Re: Email

Kyri_YC — Wed, 10 Feb 2021 06:56:05 GMT

Hey . I recommend taking a look at Webmail setup support guide, that list through how the service settings should be set up on Outlook and other various apps. Let us know how this goes.

Email

Bobtee30 — Wed, 10 Feb 2021 06:35:43 GMT

Have purchased a new ASUS laptop and have had Microsoft Office 19 installed. Email system allows me to send mail but does not receive messages. I am a Optus customer and my email address is hidden

Can you help

Re: Cannot watch Premier League on computer

Jono_YC — Wed, 10 Feb 2021 05:26:15 GMT

Hi thanks for reaching out. It's not great to hear that you're experiencing issues watching Optus Sport on your PC.

If you require further assistance, please send us a private message to Optus on Facebook or a DM on Twitter with more details.

Re: Cannot watch Premier League on computer

ronprst — Wed, 10 Feb 2021 05:11:46 GMT

Finally someone from Optus actually RANG ME.!!!

But sadly like the last 10 ( maybe more) people I have spoken to this week she didn't have a clue. After holding on for a further 10 minutes she admitted she couldn't find tech person to talk to me

It seems impossible for Optus to find anyone who can go away and research this issue then ring me with a possible answer. I just get a procession of clueless people trying to pacify me

This is my last attempt. Here for the umpteenth time is the issue. Please could Optus research and only if they know something ring me

1) The computer used to receive Premier League. I haven't changed anything but now it doesn't connect regularly

2) I just changed server and the new server can get 35+ mps and just occasionally I can connect. However it never connected at 25mbs with the old server. Maybe Optus can find out what speed is required for computer connection. Surely it doesn't depend on such high speeds?

3) I have suggested the Optus message I get saying I am on a VPN or overseas maybe comes because I am on the Skymuster satellite ( no-one at Optus has ever heard of Skymuster). Please could a technician at Optus ( if they have any ) look into this possibility.

If anyone at Optus is genuinely interested in solving my problem and not just passing the buck please ring me. If you ring I will not speak to you unless you can establish technical proficiency. I do not want to talk to another PR pacifier who is clueless.

Re: Optus Sport app on Samsung TV EPL Mini Match Playback Issues

Greigor — Wed, 10 Feb 2021 00:30:30 GMT

Thanks, I will respond to the support ticket in my app

Re: Optus Sport app on Samsung TV EPL Mini Match Playback Issues

Aron_YC — Wed, 10 Feb 2021 00:25:38 GMT

Hi Greigor

Since the issue has returned have you responded to your existing in-app case or raised a new one? If not, we'd recommend doing so as they do go directly to our Content team who are best placed to assist with any Optus Sport issues.

Optus Sport app on Samsung TV EPL Mini Match Playback Issues

Greigor — Wed, 10 Feb 2021 00:04:17 GMT

Having intermittent issues watching EPL mini matches on the Optus Sport app on my Samsung TV.

Sometimes when I start a mini match, the usual intro to the mini match (''....this Optus Sport mini match is brought to you by....'') is replaced by a random tv ad like Hungry Jacks or Volks Wagon.

Once the ad finishes the picture completely bugs out and is completely unwatchable. However a couple of days later, the mini matches might work and I have no issues. So it hard to determine what is wrong.

I lodged a support ticket and they advised they couldn't see any issues and suggested re installing the app which I did and it resolved the issue temporarily but the issue only came back. At this stage even after reinstalling the app the problem is persisting.

Highlights and live matches have been working fine.

Cheers

Re: Audio quality of EPL press conferences of coaches

Vin_YC — Tue, 09 Feb 2021 16:02:37 GMT

Hi , thanks for reaching out to us here and sharing your thoughts. I've tagged your post as feedback to the relevant teams for review and consideration in possibly improving on the points you mentioned. Thanks again for your suggestions.

Audio quality of EPL press conferences of coaches

Bystander1 — Tue, 09 Feb 2021 13:22:02 GMT

I have access to Optus sprot through my internet agreement with Optus net.

It is a good web site and the content is good

EXCEPT – the audio of the press conferences is diabolically bad, and a poor refection on whoever organises the audio at the conferences and the person doing quality check at Optus

It was terrible before Covid 19 hit a you the reporters present did not have a microphone

It should be a lot lot better now as all the questions are asked by Zoom etc – but the audio sounds like the microphone the coach speaks into is used to pick up the question from the laptop microphone

Can’t something be done to fix up this embarrassing lack of quality so we can clearly hear the question and the as well as the answer – sometimes the coaches can barely make out the questions?

Re: Phone sold unlocked but still won't work

Tina_YC — Tue, 09 Feb 2021 06:31:45 GMT

Thanks for confirming that for us, .

Please note that we’re unable to look into account details on Yes Crowd. Therefore, we recommend messaging us via our Messenger page. Our Messaging team is available 24/7 and are ready to assist customers as quickly as possible. If for some reason you’re unable to use the My Optus app, please send a private message to the official Optus Facebook page or Twitter page for further assistance. Tina.

Re: Phone sold unlocked but still won't work

Ernie34 — Tue, 09 Feb 2021 05:37:41 GMT

Hi Tina

The SIM is fine as it works in my other phones. Yes I purchased the phone unlocked and then the unlock code seperatley

Can someone just call me to help fix this please

Thanks

Liam

Re: Phone sold unlocked but still won't work

Tina_YC — Tue, 09 Feb 2021 05:09:49 GMT

Hi , thanks for getting in touch with us. We're sorry you're having issues with unlocking your Prepaid phone.

Just so we're on the same page, did you get a code by submitted your details through the online form here? https://www.optus.com.au/for-you/support/answer?id=1399.

Also, have you perhaps tried inserting another SIM other than Telstra? The Telstra SIM card might be a faulty SIM. Tina.

Phone sold unlocked but still won't work

Ernie34 — Tue, 09 Feb 2021 03:14:13 GMT

Hi

So I purchased an unlocked Oppo A72 brand new but it was originally Optus prepaid.

I've been provided an IMEI unlock code which phone accepted but it still won't work with Telstra Sim card.

I called Optus and after being hung up on a few times I got through to someone who told me to call Oppo

Who told me to call Optus

I don't have an Optus account or mobile number Optus doesn't have coverage here as I live in the bush.

Can someone from Australia please help me I am going insane

Thanks

Liam

Wifi not working

jimmocream15 — Mon, 08 Feb 2021 17:22:22 GMT

I called yesterday and told the guys that my home internet wifi wasn’t working and I live in Maitland nsw, and they said it was due to nbn outage in nsw and many people had the problem, the wifi started working yesterday at 10pm and it has now stopped working again in the morning at 4:00am Tuesday 9th feb. The guy I talked to yesterday on the phone said he filed a case and that I would get a call from Optus in the next 24 hours to tell me if has been resolved but no my wifi has stopped working again. Please fix it

Re: Optus Sport pictures stuttering / juddering

Richard75 — Mon, 08 Feb 2021 10:52:27 GMT

Please share the actual solution if there was one

Re: Optus Sport EPL highlights music

Sarah_YC — Sun, 07 Feb 2021 07:52:21 GMT

Hi @alexmuzzaa,

Thanks for your interest in the EPL Highlights Music.

We'd recommend raising an In-App support ticket by clicking on the more option which is on the bottom right corner of the app and follow these steps:

> Select 'Customer Support'

> Click on 'Raise an issue'

> Select the relevant category

> Mention a description of your request and click on Submit.

The Support team will be happy to discuss this with you further.

Optus Sport EPL highlights music

alexmuzzaa — Sun, 07 Feb 2021 06:03:13 GMT

Hi all,

I know this has been asked before, but does anyone know the name of one of the songs played in the 2020/21 season overnight goals packages? Most recently it was played in the second half of the highlights between Man United vs Everton and can be found at https://sport.optus.com.au/epl/videos/os20076/os20076-every-goal-overnight-saturday

Any help would be greatly appreciated

Re: Old Fetch recordings won't play anymore

petergdownload — Sat, 06 Feb 2021 22:01:24 GMT

What shows? The Fetch box is a "Free TV" device (which essentially means Fetch are free to remove any recordings at any time remotely) If the recordings are from non FTA channels then its possible they have been revoked.

Re: Cannot watch Premier League on computer

ronprst — Sat, 06 Feb 2021 20:42:49 GMT

I will give it a try again but I have already spent 2 hours chatting to Singapore then Australia and no-one had a clue and no-one could be bothered finding out how to fix the problem.

It is quite simple. I do not gat Premier League on the computer but just get a message saying I am on VPN or overseas. I am neither. I am in Australia

Why can't you take the initiative and investigate instead of passing the buck around A phone call would be nice. You did text me and said you were trying to call but you never did.

Hopeless as usual

Re: Old Fetch recordings won't play anymore

Kartika — Sat, 06 Feb 2021 11:46:30 GMT

Hi in that case you can refer directly to the Fetch → troubleshooting page. If you can`t find your specific issue then you will need to speak with our support team as advised before to assist you further.

Re: Old Fetch recordings won't play anymore

storm156 — Sat, 06 Feb 2021 10:39:51 GMT

I've tried doing a soft reset, but unfortunately it didn't work and I don't want to do a hard reset as that will delete all of my recordings.

I've had a look at the troubleshooting pages, but can't seem to find any answers/solutions to my problem. Is there a specific page I should look it, have I just missed it?

Re: Old Fetch recordings won't play anymore

Kartika — Sat, 06 Feb 2021 10:36:33 GMT

Hi , have you tried → soft reset of the box? Alternatively, refer to our Fetch → troubleshooting page.

If the issue still continues then you are best to speak with our Technical Support team via the → messaging service to assist you further.

Old Fetch recordings won't play anymore

storm156 — Sat, 06 Feb 2021 09:46:50 GMT

I have several seasons of a TV show recorded using protected recording so they can't be deleted. However, over the past few months, when trying to watch some of the older seasons all I get is a black screen. The channel is still accessible and the TV show still runs new seasons, any ideas about what's going on/how to fix it?

Re: Cannot watch Premier League on computer

Aron_YC — Fri, 05 Feb 2021 20:52:37 GMT

If you send our Optus Sport team a message on Facebook or Twitter they'll be able to grab further details from you and investigate further. We won't be able to provide anything beyond general troubleshooting advice here on the forum.

Re: Cannot watch Premier League on computer

ronprst — Fri, 05 Feb 2021 20:34:23 GMT

Thanks for the reply

I only have an issue watching on computer which is via Skymuster satellite. All other devices work. The Fetch TV is getting a signal from the same satellite and works fine

The Skymuster satellite is only in Australia. I am in Byron Shire and definitely not overseas

You say there are no other current issues. That is only true because people give up as there is rarely a solution from Optus. I am about to do the same with this issue

When I try and watch on computer I get a message saying I can't watch as I am "on a VPN or overseas. "I am neither.

Re: Fetch box

Nard_YC — Tue, 02 Feb 2021 23:52:38 GMT

Awesome! Glad to hear that worked . 🙂

Give us a shout if you ever need a hand in the future.

Re: Fetch box

allumgav — Tue, 02 Feb 2021 23:39:47 GMT

Thanks, did the trick !

Re: Slow webmail

Tuong_YC — Tue, 02 Feb 2021 11:45:35 GMT

Thanks for sending that through - looking at your reference number 23463002, our back end teams have mentioned that there is not a webmail outage going on and so the teams would like to look into your concern individually to assist with your isolated concern.

I can also see that the teams have requested that you note down the time stamp and test your email on multiple devices to determine the cause. If you could please send through this information to our Messenger Teams, we will have a look into it further and get back to you with some more details

Re: Slow webmail

qserve — Tue, 02 Feb 2021 11:30:24 GMT

Thanks for your message.

Few numbers....

CP 474265....promised to return my calls...never did.

Second case Number : 23463002 and told case manager is not available.

BTW, this is not the first time. It took Optus more than 4 weeks to fix this issue last time.

Re: Slow webmail

Tuong_YC — Tue, 02 Feb 2021 11:22:05 GMT

If you could please send through the reference number related , we would be more than happy to advise and provide an update

Re: Slow webmail

qserve — Tue, 02 Feb 2021 10:17:21 GMT

Thanks ,......Not sure you are aware about this issue but I was told by the Technical Team there are large number of customer complaints about this last 3 weeks. Unfortunately, Tech team still can't work out the issue. As usual...no response or action by Optus !! Time to escalate to TIO !!

Re: Cannot watch Premier League on computer

Tuong_YC — Tue, 02 Feb 2021 07:57:35 GMT

Hey , its not great to see that you are having issues watching the Premier League. I have just tested my own subscription and have managed to get through with ease and looking at the engagement surrounding Optus Sport, there are seemingly no other issues happening at the moment.

Were you able to watch Optus Sports via another connection or was the issue mainly happening with your satellite. Optus Sport only has the broadcasting rights within Australia and so should you be attempting to access the subscription via a connection outside this parameter your access will be denied.

If you are unable to view the league entirely, please send through a private message to either our Facebook or Twitter and we will follow up with you

Cannot watch Premier League on computer

ronprst — Tue, 02 Feb 2021 07:03:14 GMT

I spent two hours on chat with many Optus agents last Wed and no resolution. I even got referred to the Australian desk eventually. On Sat Optus texted that they tried to call me but the Optus reception is poor and I never got a call.

My problem is I cannot watch Premier League on computer. I have no problem watching on Fetch TV. I am on satellite Skymuster remote Internet and I think this may be the problem. When I try and watch a message says I ""might be overseas or on a VPN"". I am neither.

Please, please please can someone at Optus take this on board seriously and try and resolve

Ronald Priestley

Re: Why is it impossible to speak with someone at Optus?

Kyri_YC — Mon, 01 Feb 2021 08:52:47 GMT

I'm sorry to hear this . I understand that this situation isn't ideal and is causing quite a hassle. If you are able to reach out to our team on either Facebook or Twitter, they can look to try and assist you on your issues further from there.

Re: Why is it impossible to speak with someone at Optus?

Mike-F — Mon, 01 Feb 2021 08:25:07 GMT

It just gets worse, and worse.

Kartika, I rang the number you suggested (133 697) - it was an automated response to use the My Optus app where I can talk to a bot.

The bot suggested I wait on-line for a tech to speak to me. I did so (phoning from a mobile) but gave up after half an hour of nothing.

The original tech (from earlier in this story who has still not returned my call) was from phone number (02) 8049 6250 so I tried that in desperation. Recorded message said ring 13 33 45 or contact "the relevant Optus office".

Rang 13 33 45 - it was the "Sales Office" and they had no interest in what I was talking about - and that is to get my old emails, folders and contacts back. "Not looking to buy new product? Goodbye".

I've received an SMS from Optus while I've been typing this to say "your order has just left the factory and will be delivered to you shortly......need help setting your new product up? Message us in the app".

What product?

I didn't order anything, I just want want my emails to go back to how they were.

FFS Optus.

I NEED THEM BACK DESPERATELY - DO YOU NOT UNDERSTAND????????????

And I still want to be able to actually speak with a human to explain the situation.

You guys might think it's funny, but it's not.

Re: Slow webmail

Tuong_YC — Mon, 01 Feb 2021 04:45:14 GMT

Certainly appreciate where you are coming from . I have just tested out my own and have managed to navigate through my features as well as receive test emails with ease. Looking at the engagement surrounding Optus emails as well, there are seeming no other pending issues coming through, As this is showing to be an isolated matter, our teams are attempting to troubleshoot and work on restorations.

We would be more than happy to provide an update. If you could please send through a private message via our Social Media channels mentioned above or through to our 24/7 Messenger Service on the Optus App we will get back to you with some more information.

Re: Slow webmail

qserve — Mon, 01 Feb 2021 04:10:20 GMT

Is Optus doing anything abut the slow Webmail issue. It's more than 4 weeks. Case number after case number. No solution.

Re: Why is it impossible to speak with someone at Optus?

AndS — Sun, 31 Jan 2021 06:36:13 GMT

Previous users have not been able to get Optus to restore emails. If I am wrong please let me know.

You may want to have a look at the third response on the following thread:

https://yescrowd.optus.com.au/t5/My-Account/Email/m-p/638218

Hope you have copies or backups of your mail on your PC......

Re: Why is it impossible to speak with someone at Optus?

Kartika — Sun, 31 Jan 2021 06:32:33 GMT

Sorry to hear about your Optusnet email issue . Seems like an email provisioning issue. Since this is a public forum we can`t access customers account details here. As such your best to speak with our Technical Support team by calling them on → 133 697 - Mon - Sun: 8am - 8pm to assist you further.

Re: Why is it impossible to speak with someone at Optus?

Mike-F — Sun, 31 Jan 2021 05:41:17 GMT

Well this is just fabulous.

I activated the SIM and it worked so that I had access to the internet while the Optus turned off my service for 24 hours to investigate a problem. Fault ref: 100197565. Tech phoned me and said he'd be in constant SMS contact with me - haven't heard a word, don't know if problem has been fixed.

My service has just now been re-instated, but all my saved and undeleted emails have been deleted along with one of my five email addresses. These emails were absolutely crucial to me. Folders, contacts and emails gone.

I phoned 13 39 37 to try and get assistance and I was sent a link from Optus_Care so that I could message them through the My Optus app.

I did that and the automated response (after that bot system couldn't help me) was to "stay on the line" and a tech would be available to help me. Waited 20 minutes...nothing, zilch.

What am I supposed to do? I'm desperate to get those emails back and to find out if my problems been fixed.

Re: Fetch Recording

George_YC — Tue, 09 Feb 2021 20:23:09 GMT

If you're still having issues , please message us in the My Optus app as we're unable to look into account details on Yes Crowd. If you're having trouble with the app, you and PM us on Facbeook or DM us on Twitter.

Re: Fetch Recording

grapenose — Sat, 30 Jan 2021 22:41:25 GMT

Have already tried a a soft reset . See previous post!!

Re: Fetch Recording

Tuong_YC — Sat, 30 Jan 2021 05:57:31 GMT

Cheers for that @grapenote. I have just run some checks with our Sport content teams and can see that there are no recording issues happening and looking at the engagement surrounding the subscription as well, there are seemingly no other users coming through with similar concerns - which may suggest that your issue was an isolated matter.

The OS app doesn't record games however you will always have access to recordings etc. In regards to your viewing by TV - have you tried doing a Soft Reset on your set top box? Give those a shot and see how you go.

Should you continue to have issues, I would also recommend having a chat to our Messenger teams whom will be able to look into your services and advise further. Our teams are available 24/7 via the Optus App

Re: Fetch Recording

grapenose — Sat, 30 Jan 2021 04:50:11 GMT

I can not record either using the TV channels or via the app. See my previous reply

Re: Fetch Recording

Tuong_YC — Sat, 30 Jan 2021 04:24:51 GMT

Hey mate, how were you attempting to record the games? If you were doing via Fetch, the channels do not have recording features anymore however in some instances depending on your TV model - you will still be able to record via the devices settings. Give those a shot and see how you go.

For your reassurance as well, the Optus Sport website as well as app will carry all the games including recordings and replays.

Re: Fetch Recording

grapenose — Sat, 30 Jan 2021 03:49:48 GMT

I still have the same problem.

Have identified it as being unable to record matches between teams at the lower end of the league.

examples are West Brom v Fulham Sun Jan 31 01:50am

Crystal Palace v Wolves same time and date as above

These are on at the same time as Man City v Sheffield United but the Fetch Box can record 3 simultaneously.

When I go to these matches on the Live and Upcoming tab all I get is two rectangles with the option to Record or Remind. The Record option takes me to Set Team Recording which did not work when I tried this with a previous match.

I can't find these matches in the TV guide for Optus Sport 1 or 2

Can these matches be recorded?

Re: Fetch box

Aron_YC — Sat, 30 Jan 2021 00:13:25 GMT

Hi allumgav,

If you're having trouble with the Optus Sport channels on Fetch I'd recommend performing a soft reset, and then a hard reset if that fails. We have an article on how to reset your Fetch box that will take you through the steps if you're unsure how to do this.

Fetch box

allumgav — Fri, 29 Jan 2021 23:52:37 GMT

Having trouble accessing optus sports channels via the drop down menu on fetch box, can only watch optus sport channel 1 via tv guide, any suggestions apart from rebooting.

Re: Can’t send messages to some numbers

351 — Fri, 29 Jan 2021 22:51:10 GMT

The problem is only with some numbers. I can send messages to nearly everyone. Unfortunately the ones having issues with are ones I require for work.