New board topics in Optus Sport

Optus sport password token not working

H9 — Wed, 24 Feb 2021 06:46:39 GMT

Optus sport app

Krajnc1 — Mon, 22 Feb 2021 08:52:08 GMT

Hi there,

I was just wondering if there was an optus sport app going to be available for access on PS5

Optus Sport

rluca — Mon, 22 Feb 2021 06:05:12 GMT

Hey

I have been using Optus sport to watch the premier league for a few years now and think you provide a good service. I think it's great to get the rights to play other leagues around the world but I really think you need to focus more on Australian football. I don't understand why you can secure rights for leagues across the globe but can't play A League games. Is this something you intend to pursue?

Apple Music subscription

Rpablo — Sun, 21 Feb 2021 03:59:30 GMT

Server Error Encountered

SQuiDFPV — Sat, 20 Feb 2021 11:10:41 GMT

Been using Optus Sport on this PC for over a year no issue,
Last week i watched 1 game and later came back to watch another but had "Server Error Encountered" when id click the match. Eventually i logged out and since then my login screen says "Server Error Encountered" for over a week now... am i about to miss this weeks games again?
works on my phone, on the same network. my net is fine. its not a vpn? Help

Smart TVs won’t connect to network

Benjohno — Sat, 20 Feb 2021 01:41:09 GMT

Hi,

Just changed over from Optus cable to NBN (sigh)

My LAN won’t allow Smart TV to accept internet connection, this includes fetch box. When running via wifi it’s fine. I have 6 devices all doing the same thing. Prior to being on NBN this was not an issue.

The weird thing is if I plug in my laptop into any port that the TV is plugged into I can connect to the LAN and have an internet connection.

An example is the fetch box which displays a connection to the network, displays an IP address but fails to connect when prompted.

Yes the wifi is fine, but defeats the purpose for putting the network in.

I’ve played with the network settings as seen in here but with no reward. Is there a setting within the modem that may need to be configured to allow connection.

Settings for one of the TVs I’m am trying are as follows
IP address 192.168.0.10 (no IP conflict)
Gateway 192.168.0.1
Subnet mask 255.255.255.0
DNS server 192.168.0.1

These setting mirror those of my laptop, obviously not with the IPv4 address.

Any ideas?

Password not being accepted

pipeline7 — Fri, 19 Feb 2021 07:27:58 GMT

My outgoing emails aren't going. My password isn't being accepted!

Optus hit by cellular network outage 18-Feb-2021 @10:27AM

AndS — Wed, 17 Feb 2021 23:56:29 GMT

Summary:

Optus is suffering an outage of its cellular network along Australia’s east coast, with widespread problems being reported.

Link:

https://www.itnews.com.au/news/optus-hit-by-cellular-network-outage-561195

Optus Sport App stuttering on Sony Smart TV

TheVront — Mon, 15 Feb 2021 19:57:08 GMT

When watching the Optus Sport App installed on a Op Bravia, I have intermittent stuttering every 10 seconds. It also occurs on my Apple TV plugged into my other Bravia. When watching on my phone or iPad hooked up to the same wifi connection as the TVs, I have no issue.

Buffering while watching Premier League

jbroad — Sun, 14 Feb 2021 23:22:02 GMT

Internet conection Ok. Speed test Ok. Watching other streaming services ok. Buffering while watching Premier League

Optus sport

Mich09 — Sat, 13 Feb 2021 11:37:08 GMT

Is there issue with Optus sport? It’s not playing at the moment

Moving emails

Zarzoo — Wed, 10 Feb 2021 22:59:00 GMT

Hi, can’t work out how to move emails that go to the spam folder in webmail (that aren’t spam) to the inbox?
is there any instructions about how to use the webmail?

kind regards, Rob

Email

Bobtee30 — Wed, 10 Feb 2021 06:35:43 GMT

Have purchased a new ASUS laptop and have had Microsoft Office 19 installed. Email system allows me to send mail but does not receive messages. I am a Optus customer and my email address is hidden

Can you help

Optus Sport app on Samsung TV EPL Mini Match Playback Issues

Greigor — Wed, 10 Feb 2021 00:04:17 GMT

Having intermittent issues watching EPL mini matches on the Optus Sport app on my Samsung TV.

Sometimes when I start a mini match, the usual intro to the mini match (''....this Optus Sport mini match is brought to you by....'') is replaced by a random tv ad like Hungry Jacks or Volks Wagon.

Once the ad finishes the picture completely bugs out and is completely unwatchable. However a couple of days later, the mini matches might work and I have no issues. So it hard to determine what is wrong.

I lodged a support ticket and they advised they couldn't see any issues and suggested re installing the app which I did and it resolved the issue temporarily but the issue only came back. At this stage even after reinstalling the app the problem is persisting.

Highlights and live matches have been working fine.

Cheers

Audio quality of EPL press conferences of coaches

Bystander1 — Tue, 09 Feb 2021 13:22:02 GMT

I have access to Optus sprot through my internet agreement with Optus net.

It is a good web site and the content is good

EXCEPT – the audio of the press conferences is diabolically bad, and a poor refection on whoever organises the audio at the conferences and the person doing quality check at Optus

It was terrible before Covid 19 hit a you the reporters present did not have a microphone

It should be a lot lot better now as all the questions are asked by Zoom etc – but the audio sounds like the microphone the coach speaks into is used to pick up the question from the laptop microphone

Can’t something be done to fix up this embarrassing lack of quality so we can clearly hear the question and the as well as the answer – sometimes the coaches can barely make out the questions?

Phone sold unlocked but still won't work

Ernie34 — Tue, 09 Feb 2021 03:14:13 GMT

Hi

So I purchased an unlocked Oppo A72 brand new but it was originally Optus prepaid.

I've been provided an IMEI unlock code which phone accepted but it still won't work with Telstra Sim card.

I called Optus and after being hung up on a few times I got through to someone who told me to call Oppo

Who told me to call Optus

I don't have an Optus account or mobile number Optus doesn't have coverage here as I live in the bush.

Can someone from Australia please help me I am going insane

Thanks

Liam

Wifi not working

jimmocream15 — Mon, 08 Feb 2021 17:22:22 GMT

I called yesterday and told the guys that my home internet wifi wasn’t working and I live in Maitland nsw, and they said it was due to nbn outage in nsw and many people had the problem, the wifi started working yesterday at 10pm and it has now stopped working again in the morning at 4:00am Tuesday 9th feb. The guy I talked to yesterday on the phone said he filed a case and that I would get a call from Optus in the next 24 hours to tell me if has been resolved but no my wifi has stopped working again. Please fix it

Optus Sport EPL highlights music

alexmuzzaa — Sun, 07 Feb 2021 06:03:13 GMT

Hi all,

I know this has been asked before, but does anyone know the name of one of the songs played in the 2020/21 season overnight goals packages? Most recently it was played in the second half of the highlights between Man United vs Everton and can be found at https://sport.optus.com.au/epl/videos/os20076/os20076-every-goal-overnight-saturday

Any help would be greatly appreciated

Old Fetch recordings won't play anymore

storm156 — Sat, 06 Feb 2021 09:46:50 GMT

I have several seasons of a TV show recorded using protected recording so they can't be deleted. However, over the past few months, when trying to watch some of the older seasons all I get is a black screen. The channel is still accessible and the TV show still runs new seasons, any ideas about what's going on/how to fix it?

Cannot watch Premier League on computer

ronprst — Tue, 02 Feb 2021 07:03:14 GMT

I spent two hours on chat with many Optus agents last Wed and no resolution. I even got referred to the Australian desk eventually. On Sat Optus texted that they tried to call me but the Optus reception is poor and I never got a call.

My problem is I cannot watch Premier League on computer. I have no problem watching on Fetch TV. I am on satellite Skymuster remote Internet and I think this may be the problem. When I try and watch a message says I ""might be overseas or on a VPN"". I am neither.

Please, please please can someone at Optus take this on board seriously and try and resolve

Ronald Priestley

Fetch box

allumgav — Fri, 29 Jan 2021 23:52:37 GMT

Having trouble accessing optus sports channels via the drop down menu on fetch box, can only watch optus sport channel 1 via tv guide, any suggestions apart from rebooting.

Can’t send messages to some numbers

351 — Fri, 29 Jan 2021 22:06:50 GMT

I can receive all sms but when I go to reply to some messages it just comes back with message send failure. Very annoying as I use phone for work. I have closed and reopened app, shut down phone (which intermittently works) and turned off wifi.

It even happens to numbers I could send messages to the previous day.

any suggestions?

Nokia 5G wifi router

rozsteve — Fri, 29 Jan 2021 02:34:06 GMT

Have the Nokia 5G wifi router and even though it works really well I am setting up a home security camera install and need to change a few setting in the router so that I can access my camera from a laptop or phone App.

However it appears that I do not have full access to change the setting I need to. For people with a camera security system how do they change these settings.

In the short term if Optus can let me know what the Primary and Secondary DNS are I can try that to see it will get me up and running.

Looking forward to your reply.

Steve

Optus sport app

HarryFocas — Fri, 29 Jan 2021 02:07:55 GMT

Can I download the Optus Sport app onto a Nvidia tv shield pro streaming box? I have an Optus sport subscription.

Fetch Recording

grapenose — Tue, 26 Jan 2021 22:32:50 GMT

I have been unable to record some matches.

Tried to record Newcastle vs Leeds and Man City vs West Brom this am.

Was not able to set up either using the Live and Upcoming. I only had the option to record using Record by setting the record all matches for say Man City.

Tried this but it failed.

Tried to record directly from the channel in this case Optus 3 and got the message that I could not record from this channel.

I was able to record two matches that listed the ability to record in Live and Upcoming.

Tried a hard reset( took out the plug ) but made no difference.

What's going on?

SIM card not delivered

OiFelix222 — Mon, 25 Jan 2021 08:33:01 GMT

On the 18th of January I ordered a Optus SIM card and got the email I was supposed to get from Optus, the thing is the order number did not work when I tried to track it. Does anyone know why?

Optus Sports Channels Displaying As Free To Air

johnjinsf — Sun, 24 Jan 2021 08:28:15 GMT

I have Fetch TV via Optus at

Hardware Version M616T
Firmware Version 3.7.9746
Software Version 3.11 Bellinger
Build Date Mon 30 Nov 2020 15:49:45

I noticed today that some of the Optus Sports channels were no longer displaying in the My Favourites section of the TV guide (952-955 missing)

I went into the channels setting and noticed that they were no longer ticked but when I went to add them back into my favourites I got a message "Can not add to My Channels) -
I was surprised to see "My Channels" instead of "Favourites"

Upon further investigation I noticed that for some reason it was displaying channels 952-955 as "Free To Air" instead of "Streamed" in the channel settings.

If I enter 953 on the remote the channel changes to Optus sport and then if I hit the record button I get a message "This channel is not recordable"

I have also noticed that channels 952-955 no longer display in the Fetch Mobi app.

Why is it impossible to speak with someone at Optus?

Mike-F — Sun, 24 Jan 2021 05:10:01 GMT

I've been an Optus customer since 1997 (internet, mobile phone, landline and previously Optus TV) and yesterday I bought an Optus (Huawei) portable 4G modem with 50 gigs of data. I need it because Optus are going to turn off my internet for 24 hours to investigate a fault. I had to buy the modem from Officeworks as my two closest Optus stores didn't have them in stock. It was an Optus sales rep who advised me to get it from Officeworks. On-line activation asked me to provide my current mobile number and then gives me selection of new numbers available. I don't want to change my current number, I want to activate a new SIM. I messaged Optus and was asked to provide the phone and account numbers associated with the new SIM. I don't know what they are and the Optus rep ended up telling me to go back to Officeworks to get them activate it. No help at all. I've rung the various phone numbers Optus provide for their support, but these just tell me to go on-line to activate!! Seriously? Does anyone know a number I can ring to speak with a real person about this matter?

Status of prepaid service

Nancy85 — Sun, 24 Jan 2021 04:09:57 GMT

Hi Optus team,
I’m currently living in the US and have an Australian Optus prepaid sim that was on long expiry. The number doesn’t seem to be active and was wondering how I can check the status and top it up as I need text codes for ATO. I tried calling but couldn’t find the right representative and the international calls are expensive. Appreciate if someone could please assist.

Thank you
Nancy

24/7 Messaging is not working. I need to talk to an expert now. I am overseas and cannot call.

Bluesparrow — Wed, 20 Jan 2021 22:46:42 GMT

I am trying to access the 24/7 messaging support, but no matter how many times I click the 'message us now' button, nothing is happening. I cannot call Optus as I am overseas and do not have an international line. How do I contact Optus online?

Slow webmail

Docjon — Mon, 18 Jan 2021 22:05:30 GMT

Optus webmail seems to be painfully slow. Is there still a problem with the server? I was informed a few days ago that the IT team were working on it.

Refund options

ConsumerRights — Mon, 18 Jan 2021 10:31:48 GMT

Hi,
Wondering why you offer 2 refund options (cheque/cc) if they aren't actually available?

I am extremely upset with this new service, I want to send back my modem

AKBKB3 — Tue, 12 Jan 2021 02:06:29 GMT

I can't connect with my new modem I received because it tells me I have the wrong email and password

Name of email Author changed on web mail email proforma

kirk1066 — Mon, 11 Jan 2021 02:05:02 GMT

Authors name changed to some unknown person and I am not able to change it back to genuine author Regards Jim

Sagemcom f@st 5366 lte has no enabled voice ports

Brendanandjen — Sun, 10 Jan 2021 04:02:56 GMT

Hi guys- how do I enable the voice ports on the LTE modem? I’m running long HFC, but the setting won’t allow me to enable the phone line as well.

full in box

Kath_hastings — Sat, 09 Jan 2021 08:42:55 GMT

A friend of mine sent me an emailwith an attachment film. Now that email and attachment keep on repeating over and over again. Optus says that my inbox is nearly 100% full. my friend says that others are reporting the same thing to him. Can you help?

hidden

Poor quality EPL replays

Thebava — Sat, 09 Jan 2021 05:54:42 GMT

I have an issue when I watch replays or highlights of EPL games.

First of all, my live games are excellent. No buffering, responsive fast forwarding and full 1080p with a good frame rate. However I then switch off a live game and watch a replay and the experience backflips completely. It maxes at 720p (which I understand is a limitation of the service) but normally drops to 480p or even lower. In addition to this it buffers constantly and the frame rate is worse. I've raised this with the support and they constantly say it's my internet connection, but I don't understand how the same device and connection can have this sudden quality swap at the same time of the day (I mostly watch games between 4-9am Perth time Sundays/Mondays) by just swapping from live game to replays. I have had to resort to watching replays on YouTube, but I don't believe the mini matches are available on YouTube.

I'm running the latest version of Android on a Samsung Galaxy S10. I am using a Chromecast Ultra which is hardwired onto a HFC NBN network where I constantly get 100mb down (according to Google speed test).

Is anyone else experiencing this issue?

Regards.

Modem recharged but no service

BrianA — Fri, 08 Jan 2021 03:09:42 GMT

This prepaid modem was purchased in May 2019. Modem is a Huawei E5577 50G PP Modem.

I recharged it today but despite turning it off and on several times it hasn't been activated. I recieved a confirmation from Optus that recharge has been completed.

Is Premier League included in Optus Sport?

ctle — Thu, 07 Jan 2021 04:20:41 GMT

Hi,

I got free Optus Sport which included in my mobile plan. Just wonder if I can watch Premier League in this or freeOptus Sport or do I need to buy premium subscription $14.99 per month?

Thanks

Optus Numbershare

rhondalouise — Thu, 07 Jan 2021 00:48:20 GMT

Hey guys.

Has anyone had any luck getting number share to work with an apple watch? I've had an open case with Optus for two months now but no progress has been made. I'm getting the error that "this mobile plan is not eligible for"... So I've been paying for a service I don't have, and have a $600 watch I can't use!

Any help would be appreciated!

Server Error Encountered

Doody12 — Wed, 06 Jan 2021 19:12:48 GMT

I'm trying to log into my Optus sport account and I keep receiving the following message "Server Error Encountered" any ideas how to resolve this issue?

Optus Web Mail versus Mac Mail

Simmo371 — Tue, 05 Jan 2021 22:22:38 GMT

I use my iMac for browsing and eMails through my Optus broadband account. I didn't realise Optus automatically set up an Optus web mail account and I only found out I had this account when it, I think it's called the server, became full. I then spent a few hours deleting thousands of emails. I contacted Optus and asked them to switch off, prevent or block any incoming emails from being directed to the Optus web mail account and to have all emails coming to the Mac Mail inbox.

This hasn't happened and I still get some mail to both inboxes, some mail only going to one or the other inboxes. This can result in emails not being read in a timely manner or being missed all together. Not a good situation.

Now I have somehow forgotten or accidentally changed the Optus web mail password, probably when I lost our Broadband connection and chased that for 3 days.

1. how can I ensure I am only using the iMac Mail service for all my emails and

2. how do I reset my Optus web mail password when it keeps asking me to log in. I need to check the

Optus web mail to see if anything has arrived in the last few days.

Any advice will be appreciated, thanks.

Setting up my fetch remote to tcl

Diana24 — Mon, 04 Jan 2021 04:44:09 GMT

Hi i would like to know what is the code for tcl tv to connect with mu fetch remote thanks

4k Olympics for those outside 5G coverage areas

Vistaman — Sat, 02 Jan 2021 23:51:34 GMT

Is Optus considering making its 4k stream of the Tokyo Olympics to Fetch customers who reside outside of 5G coverage areas?

Tech Support

jflg — Fri, 01 Jan 2021 08:09:34 GMT

I want callers to get the beep beep engaged signal when the line is busy. How can I disable the line busy message?

Prepaid to Postpaid

AngrySubscriber — Fri, 01 Jan 2021 03:53:00 GMT

on the 23 December 2020 I bought a 365 day prepaid only to find that optus prepaid does not have wi-fi calling. On 30 December 2020 I requested that I get my service switched to a $39 postpaid plan. I was told that to do this I would forfeit the $150 that I paid for the prepaid. After complining I was offered as a "good will" gesture $40 credit. I asked that instead of giving me the $40 I would like Optus to credit a post paid account $150. I was told that that was never going to happen. I explained that without wi-fi calling i am unable to receive mobile service at my home. Bad luck was the responce.

I have read the terms and conditions issued by Optus for the prepaid service and no where in the T&C's does it state that wi-fi calling is not available.

I really cheesed off as I have and still am a long time subscriber and this is a blatant rip off by Optus.

Any comments?

Can’t log in with second device (iPad)

Marcush — Wed, 30 Dec 2020 21:40:11 GMT

Already logged in to iPhone but when I try to do same on iPad with a new Optus SIM to watch on larger screen, using same login and password I get a login error message. If I then go to the tab “having problems logging in” and enter my email address I get the same error message.

Anyone got any suggestion please

Add ons

txcoops — Wed, 30 Dec 2020 14:16:36 GMT

Hi, might be a dumb question but I want to get a $5 unlimited data add on because I have 0 gb and still have 28 days to go till my next recharge. Will the add on work as of now?
Thanks

Saving Mini Matches

Bodø — Sun, 27 Dec 2020 19:55:50 GMT

I've only had a access to Optus Sport for about two weeks now and quite like the mini matches. Buffering whilst trying to watch this morning (first time this has happened) has prompted me to come here and ask is there anyway to download/save them to your computer? Or to an android tablet so I can watch them offline in my lunch breaks at work?

how to enter sim optus x start 2

210a — Sat, 26 Dec 2020 20:20:38 GMT

how to enter sim optus x start 2

Joining

1963smith1963 — Sat, 26 Dec 2020 10:26:31 GMT

Hi im wonting to change from telstra to optus i am on a byo plan with telstra its $59 with a 10 dollar credit so i pau $49 for 60gig of data now i go over the data each month now my question is can i get say 100gig for near that price i am on a pension so carnt spend to much if u know what i mean thanks

Chris Smith

can not log in to my email

Rich0man — Sat, 26 Dec 2020 04:20:29 GMT

every week i get the log in page that just churns over and i can not log in.... why

1080p?

Speckymagee — Tue, 22 Dec 2020 22:47:39 GMT

How is it going into 2021 can the Optus sport platform still be streaming at 720p?

You pay a premium and then they still throttle the bandwidth in order to force people to then go out and sign up and subscribe to fetch for 1080p.

It really is just dodgy business practice that saw the same problems at the 2018 world cup. It is clear that Optus saw this as a money making opportunity with no real inclination to provide a service up the quality of Foxtel.

Lots of talk and not much action on this front.

ps4 web browser for Optus Sports

Suyash13 — Tue, 22 Dec 2020 22:07:24 GMT

Optus Sports does not even work on the #ps4 web browser, which is just like using the web browser on your computer or laptops. Can we get that fixed ?? I would like to watch the #EPL games on my #playstatio

Optus Sport Cricket

HarryR24 — Tue, 22 Dec 2020 00:06:55 GMT

Are you able to livestream the cricket via Optus Sport App/website? Is Optus still partnered with the cricket?

Missing Optus Fitness video

Pgn — Sat, 19 Dec 2020 23:08:13 GMT

An Optus Sport Fitness video that I used regularly is no longer on the list of videos. Any idea how it can remain on the list?

Lg G5 won't ring

Popgalaxy — Fri, 18 Dec 2020 17:29:07 GMT

My lg G5 won't ring on incoming calls!! I've tried all the troubleshoots suggested and still no go! Can anyone help or is it finally time to buy a new phone....?

Post - reCAPTCHA Required - The Pain!!!!

AndS — Thu, 17 Dec 2020 23:23:26 GMT

Looks like a new version of the YesCrowd has been rolled out or something has been changed or something has gone wrong as I now need to do a word verification on posting a new question (this one) or posting a response.

I have only noticed this today and was not required last Saturday.

My question is:

Is the reCAPTCHA on posting or responding to YesCrowd a bug or a feature?

If its a feature then I will not be helping out as it's a pain to do and I have already logged in, so my credentials have been verified. .

Advertisements now in Optus Sport Online

IJD1 — Thu, 17 Dec 2020 06:41:48 GMT

I usually watch on the Fetch box and cannot confirm or deny this applies there, but i have just logged into Optus Sport Online to watch a minimatch, and i was given 2 x 30 sec ads which are not skip-able (even with an adblocker). Appears they have been incorporated into the minimatch video itself.

So fair enough with a free service like YouTube, but what now Optus expects me to pay a subscription each month and sit through Claratyne, Industry SuperFund, and any other turd they are getting paid to peddle?

Optus get rid of this garbage.

The experience is waning for me, and at some point I'll end up deciding to stream illegally like everyone else. I feel it coming.

P.S. I'm still watching the local aussie crew pre-early match on Saturdays, when we have a perfectly better team available to watch direct from the UK studio... as per last season. You are NOT improving things optus.

Optus mobile not activated

Opptusrcriminal — Thu, 17 Dec 2020 04:03:20 GMT

I’ve been a post paid customer for over 10 years and now I have Been waiting since 27th November for my service to be re activated. I’m sick of being lied to and not compensated

iPad login issues on Optus Sport

Machingarufut — Wed, 16 Dec 2020 12:18:01 GMT

I am struggling to login on my Optus sport app on my IPad. This started on 15/12/2020.every-time I am trying to Login, I am getting a something went wrong message.

I have turned off iPad multiple times, re-installed app with no success..

my login details are all working when I use browser but not in my app

can someone help with this

chromcast problems

dmills — Wed, 16 Dec 2020 00:59:36 GMT

Everything else from my phone connects to the TV chromecast except Optus sport

Cannot send or receive MMS - Google Pixel 3 and 5

Betapleater — Tue, 15 Dec 2020 12:00:32 GMT

I have been unable to receive or send images or voice recordings - I am notified I've been sent an image but can't download it. I can still make phone calls with no issue. This probably started after I updated my Optus postpaid plan online.

This issue has carried over from me switching phones (Pixel 3 to Pixel 5).
I have tried setting up the APN, turning on roaming, resetting my network settings, with no luck. My phone has at least 30gb free data.

Any suggestions? I was messaging support but got cut off due to local network issues.

Synology download station not working

whymeagain — Tue, 15 Dec 2020 00:22:31 GMT

Just switched to Optus and trying to get my Synology NAS download station to work, but to no avail. It sits there saying "searching" then returns a "no match found" error after a few minutes...

Ongoing, Unacceptable and Pathetic EPL "streaming" service

panicp — Sun, 13 Dec 2020 14:10:05 GMT

Unfortunately, it is clear that many Optus sports subscribers are subject to an ongoing pathetic, constantly buffering service with a MAXIMUM 720p on Optus sport EPL.

We are being absolutely and utterly stitched. There is no good response from the help - because they are simply NOT ABLE to help. That's because the Optus infrastructure is patently inadequate and has shown no sign of improvement in 3 seasons.

Please email the Premier League and make them aware of the ongoing pathetic lack of service offered by Optus. There is NO WAY Optus should ever be allowed to provide EPL to Australians ever again. Please feel free to copy my letter as a template but edit it as you feel appropriate. This nonsence service cannot continue:

Optus disallow emails but send to info at, and supporters at permierleague dot com

Dear CEO of the Premier League,

You sold the rights to the English Premier League (EPL) matches in 2015 to Australia sole "broadcaster" Optus. (I use the term “broadcaster” in the loosest possible terms). I used to live in Manchester and am a keen supporter of United, and my only option to watch the EPL is via the Optus streaming service - only available via mobile device/tablet. There is no other direct TV option to watch full matches as you would know.

I live in Perth, Western Australia and I want to make you aware that despite a satellite broadband service at a reasonable speed of 25Mbps (and after much testing and checking ruled out the ISP as a culprit), attempting to stream matches via Optus is appalling. They are simply unwatchable. Buffering takes place every 5-10 seconds or so during a first half, getting marginally better in the 2nd half. I have hours of video footage of my attempts to watch games via their app which highlight just how pathetic this service is.

Like many others, I have contacted Optus on many occasions and tried all their "technical solutions" with no improvement. In addition, this appalling service is broadcast in 720p format MAX. The only other choice is standard definition - which invariably becomes the only format to watch a match that doesn't constantly buffer every few seconds. Not even in their 3rd season of “broadcast” do they offer Australians the luxury of FHD 1080p. Given most people around the world are now able to access the EPL in a minimum 1080p format and mostly in 4k, sadly, Optus continues to operate a precariously sub-standard infrastructure which patently is unable to cope with even the lowest 720p definition broadcasts and a not-fit-for-purpose help service/forum. I have attempted to have Optus address my concerns directly, I have never received a satisfactory response.

Quite honestly, I and so many other Optus subscribers are completely over this. We cannot properly watch the EPL with any sort of continuity and the Premier League should know that although you might have sold the rights to the highest bidder, when compared to the previous broadcaster Foxtel, Optus are quite frankly an amateur small-player organisation who got lucky despite a knowingly inadequate infrastructure. The PL could and SHOULD have investigated the ability to appropriately deliver the EPL at the time the contract was awarded, but unfortunately, that opportunity has been lost. Might I strongly urge the PL to now fully and comprehensively enact due diligence to the fans who now fund the Optus bid and, thoroughly investigate and report on the service that average Australian EPL fans receive. It is appalling amateurish by any modern standard: perhaps even the briefest glance at their “yescrowd” forum might give the PL a clue about the sheer number of complaints on the Optus forum demonstrating the abject frustration with their service?

The rights may have been decided by a blind bid, but surely the PL should be able to intervene when a bidder cannot deliver even a basic service? A service which has shown NO sign of improvement, whatsoever, over the duration of their contract and which is demonstrably and perpetually poor.

As mentioned above, I have hours of evidence of this amateur service from this season which, if you are interested, i can happily make available to you. I’m sure thousands of other Optus subscribers could do likewise. Now despite the fact many people are jaded and brow-beaten by Optus, I genuinely hope somebody at the Premier League, somebody takes a formal and functional interest in this complaint - because surely the PL has a duty of care over the experience of average punters at the hands of your choice of provider? I would find it breathtaking if the PL was not able to intervene or at least sanction such poor performers with being disallowed from future bidding.

I am happy to offer you formally recorded and dated video recordings of my personal experience. Please contact me regarding this - I will happily demonstrate my experience to you live over zoom.

On behalf of all Australian fans of the EPL currently being mis-served by Optus, I really hope the PL reviews this letter with the gravity that it deserves.

Best wishes,

Can’t restore my Optus sport

Pcastello20 — Sat, 12 Dec 2020 12:55:51 GMT

Hi. I am trying to get my Optus sport restored and it won’t do it. Made changes to my mobile plans/service today, and now can’t watch the games.

Paid up subscription but can not watch any Sport content

garryvposteo — Thu, 10 Dec 2020 09:41:57 GMT

I subscribe to Optus Sport through the Apple AppStore. I have been watching games on Apple TV, iOS app, Android app, and web browser. From a few days ago I have not been able to watch anything. I keep getting the message "You need a premium account to watch this video..." even though I am logged in.

On iOS i get a message saying Confirm Subscription and an option to sign up or restore purchase. Clicking restore purchase says "All done Welcome to Optus Sport" but then when I try to press play, same thing happens over and over.

Right in the middle of Champions League.

I'm looking for the songs used in Thursday morning UCL goals compilation.

Congroo — Thu, 10 Dec 2020 02:35:51 GMT

I'm looking for a specific song/sample used in the UCL goals compilation on Thursday 10/12/2020 that starts around 4:30 and ends around 6:30. Any help identifying them would be greatly appreciated.

Thank you in advance.

Suspicious emails

Natalie1988 — Tue, 08 Dec 2020 13:22:21 GMT

Just received 6 emails from hidden. Bills for corporate accounts but with my name and my email address on them. I only have 2 residential mobiles and NO businesses. These are bills for up to 15k. I want this looked into as I definitely want my name removed and my email removed off these.

Highlights up next function

nlumley — Sun, 06 Dec 2020 23:12:27 GMT

Have you considered having an up next function on your highlights, so rather than having to clicking back to the previous page to open the highlights of a different game, they appear as a ribbon of highlights of most recent games to choose from at the end of each match highlight? There are often 3-7 EPL games on a night, it would be better functionality than what's in place currently.

Charged more then once for a recharge

jeromewilliams6 — Fri, 04 Dec 2020 16:00:22 GMT

Hello I just activated my sim and recharged $30 dollars but I was charged twice !!! Hope OPTUS can fix it please.

Optus reorganises customer support to remove 'contact centre run-around'

petergdownload — Fri, 04 Dec 2020 01:08:36 GMT

So Optus has finally acknowledged that their current support model just isn't working.

"We needed to organise our business around what the customer needed from us. It could no longer be about us. It has to be about our customers."

IME Optus support staff try hard to solve the issues that get given to them but the lack of ownership, continuing and empowerment means the customer often has to be the one driving the process (usually with dozens of attempts).

This new approach sounds promising but Optus does have a history of big press releases that result in little ultimate change. But even if they just get half this approach up and running and can start to see the results.

Hopefully this signals a real acknowledgment by Optus that customers aren't "metrics of annoyance" that can be pushed so far in order to maximise the return per customer. The business challenge isn't to see how close to the line (of leaving) Optus can push customers but how far back from it they can get.

But a big step in the right direction IMO for whoever decide to give this a go.

I'm looking for the songs used in Thursday morning UCL goals compilation.

Congroo — Thu, 03 Dec 2020 00:29:42 GMT

I'm looking for the songs in the first two minutes of the UCL goals compilation on Thursday 3/12/2020. Any help identifying them would be greatly appreciated.

Thank you in advance

Blocked sim card change

franfrig — Wed, 02 Dec 2020 13:06:59 GMT

Hi, I need help, I bought an oppus phone with your company and now I'm back in Argentina and I can't change the sim card because is blocked.

I tried the optus support but is not working, I would appreciate some help. Thanks!

Francisco

Dear Optus, are your phone staff liers or just incompetent

sjwtA — Wed, 02 Dec 2020 07:48:10 GMT

It seems every time Ive called optus the staf are etierh lieing to me or they are so imcompetent they give false information or fail to do what they say they do.

Id like to talk to an Austalian represtintive of optus about this over the phone.

login issues?

bec7 — Sun, 29 Nov 2020 23:09:44 GMT

Are there current login and account authentication issues? I can no longer view my data usage for the mobile broadband, the app and website keeps logging out, and am unable to access webchat

A notice that the system is unavailable would go some way to improving the customer and user experience.

Wild times with nbn, and no mobile reception to boot!

TeaGz — Sun, 29 Nov 2020 02:53:36 GMT

It's been 10 days now without connection at my apartment. I live in an apartment building in a built up, affluent neighbourhood where the optus reception is great outside my apartment, but utterly lousy within. This was ok when I had my nbn connection working, but it went down 11 days ago. It seems that the people at NBN mixed up the connections to my apartment on their end when a neighbour moved out. I have a support ticket open about that, but honestly it's been a wild run around. I've sent them my lease and everything but they still can't get it right.

In the meantime, I have been using my mobile phone's data as a hotspot. It's currently placed above my head on the most external window of my apartment in order to get any reception. Needless to say, I have absolutely burnt through my data.

I found out my modem has a backup 4g sim card, so I assumed it wasn't working because it was so deep in my apartment (where the nbn box is) so I moved it out to the same window ledge as my phone for reception, but it still doesn't work!

Two points need addressing;
- What is wrong with my modem? Could it have one of those 800 defunct simcards I've been hearing about?

- What can optus do about my terrible reception? I know wifi calling exists, but that's not a lot of help when my internet has been down for over a week!

Support for Android TV Live channels app

BeavR — Sat, 28 Nov 2020 22:54:02 GMT

Hi,

Just enquiring whether there are any plans to add Optus Sport support to the Android TV “Live Channels” app?

I am currently viewing FTA channels on the Live Channels app (via Tvheadend) and it would be great to also have the Optus Sport Live channels integrated with EPG.

More info here: https://developer.android.com/training/tv/tif

Unable to watch Optus sport games

Bucaramanga — Sat, 28 Nov 2020 05:32:14 GMT

Hi, all of a sudden I'm unable to watch any sports, I get the following message: Unfortunately, you are unable to access this content. This may be because you are using a VPN or trying to access the video from overseas. If you believe this is an error, please contact Optus Sport Support.

I don't have a VPN, and never had. I have re-started my computer and cleared the browser cookies (Microsoft Edge), what else can I do? Thank you.

Football On Demand Download

Stampo — Sat, 28 Nov 2020 04:35:04 GMT

Could a feature be added that will allow football matches on demand to be downloaded? I have good internet at home but I have frequent buffering when I watch Optus Sport. If a feature could be added that would allow matches on demand to be downloaded. I could watch matches in full HD with absolutely no buffering. Just a suggestion to improve user experience.

Apple watch number share

Whara1012 — Fri, 27 Nov 2020 07:21:18 GMT

I am seriously disappointed to optus service to sort out of the connection issue with the apple watch that it seems to work on your sysem but the signal doesn’t show it is working at all.
I went to 2diffrent sotres where I sign up the plan in city for so many times to get fix this problem, they have no idea how to fix it. They recommended me to go to apple store then I went there they gave me a new device that I tried to restart to pair with the watch that is still not working. I went there again still they don’t know.
Where can i go to solve this issue? Why do i have to pay this bill to not get any data? They should sell this product.
Pls give me advice to solve this issue
Thanks

Optus Sport Fetch Mighty 4K

RolandC — Tue, 24 Nov 2020 11:18:38 GMT

Hi, I am contemplating buying a Fetch Mighty which is NOT an Optus variant. Will I be able to watch Optus Sport (Premier League) in 4K on it? Thanks

Weekend Warm up show is missing

griffith_101 — Tue, 24 Nov 2020 11:08:06 GMT

Hi,

The "Weekend Warm-up" show is is missing in the SHOWS section. It's usually there every week.

YouTube faulty

FetchKogan — Mon, 23 Nov 2020 10:51:08 GMT

Lately (over the past few weeks) when I go to my YouTube account I can't access content. Menus seem to work going forward but I'm unable to access any content and it is very difficult to navigate backward. I find I have to quit the app completely after I get stuck in the mud, not being able to click on anything or move.

Very annoying!

Netflix is getting a bit "sticky" as well.

For installments

Junaidali16 — Sat, 21 Nov 2020 05:40:29 GMT

Good evening sir,
Sir i came from pakistan i have work permit of 2 years can i purchase iphone on 2 years iphone plan?

temporary order number

Diabsr20 — Fri, 20 Nov 2020 06:46:13 GMT

198716582A would like to know of what is going on please....

Voicemail message bank

shinto7 — Fri, 20 Nov 2020 00:13:32 GMT

Since the nbn was connected the voicemail on our landline is not working. How can we get it back?

Unlock Microsoft Lumia 640 Lte

tinatran — Wed, 18 Nov 2020 13:38:49 GMT

Hi everyone,

I bought this phone long time ago and I used amaysim Sim or Vodafone long time ago.

Now I use different network provider and it asked me for an unlock code.

Can you please help me to unlock the phone ?

Thank you very much.

Fetch

Staceychapman — Tue, 17 Nov 2020 10:27:49 GMT

Fetch box restarts when i select 7flix chanbel 66

Nations League - can we get someone who understands matchdays?

Trevor_M — Tue, 17 Nov 2020 09:40:38 GMT

Okay, after 3 matchdays in a row of the same problem, it's getting really clear that whoever is in charge of Nations League highlights packages now has no idea how matchdays work.

I used to watch the daily highlights package. For me, it has a decent amount of highlights of each match (weighted towards League A) within a package of roughly an hour.

But now? Now, every second day doesn't HAVE a daily highlights package. It's never made available, and I'm sure it's because someone just does not understand that a "matchday" covers multiple calendar days.

To take the most recent Matchday 5 as an example:

1. There were 9 matches played on Sunday morning. There was a Sunday highlights package put up at 1pm Sunday with highlights of those 9 matches. All good so far.

2. There were 17 matches played on Monday morning. There was a "Monday highlights" package put up at 1pm Sunday. But was it actually Monday highlights? No. It was the highlights package for the entire matchday, with all 26 matches crammed together.

If you'd watched the Sunday highlights already, as I had, then the first things you saw was Portugal v France flashing by for a second time, followed by another 3 League A matches you'd already seen the day before. After that I just gave up. Because this keeps happening. The only way to get the amount of highlights from each match that I wanted was to go and click on each of those 17 matches as separate 3-minute highlights packages. Which. Was. Tedious.

There should have been TWO highlights shows made available on Monday. The true Monday highlights, plus what was labelled as "Monday highlights" which was a wrap-up of the whole of Matchday 5 for those who want that.

And Matchday 3 and Matchday 4 were essentially the same.

What happened on Matchday 3 really showed that this is a stuff-up. When it came to showing upcoming material, all three highlights shows were listed - first day highlights, second day highlights and matchday highlights. But instead of the second day highlights, someone put up a package of Premier League highlights from the previous weekend! And when I pointed out this was clearly wrong, the solution was just to take the matchday highlights (which were originally named correctly) and rename them, and make the other entry disappear. So we went from listing 3 highlights shows as planned, to only having 2.

And what happened on Matchday 4 later in the same week? On the second day... the same stupid Premier League highlights package was uploaded.

This is just hopeless. How is that no-one at Optus Sport knows any more how the competitions that you broadcast actually work? It used to work just fine. I assume you still manage to understand that a Premier League round might have matches on Friday, Saturday, Sunday and Monday, and separate the daily news from each day from the wrap-up of the whole weekend. So can you please... oh look, if you just Googled "Nations League", or even LOOKED AT YOUR OWN LIST OF MATCHES, and compared it to the highlights packages you're delivering, you'd be able to understand the problem.

Because when the first match of Sunday highlights is Portugal v France AND the first match of "Monday highlights" is Portugal v France, it should be damn obvious that something's wrong.

Apple Watch SE - Optus Number Share Problem @Dan_C and @Toomey and @Aman_B

pengcheng7 — Sat, 14 Nov 2020 04:26:10 GMT

and

I've recently purchased an Apple Watch SE and have tried setting up the cellular. I received a text after setting up saying my "Samsung Galaxy Watch" is ready to use, which was weird and my cellular was still not working on my Apple Watch. So i reset everything and tried repairing the mobile plan, now it is giving me the message “Managing your service
Optus Number Share is currently active.
If you wish to manage Optus Number Share, please call Customer care on 133 937. A service representative will be able to assist you.
Thank you.”

I have been calling Optus Technical support and visited in store for the past week and nothing has been solved. I have unpaired and repaired the watch, reset network settings, updated both watch and iPhone. I have supposedly deactivated number sharing already according to the technical support team, but am still getting the message. Case Management team have also been unresponsive and not returning my calls/texts and i am unable to get ahold of them.

I have been reading Yes Crowd Forums and it seems like the solution is to have back-end team completely remove number sharing from my account and then I should be able to start the process from scratch. Here are links to similar problems

https://yescrowd.optus.com.au/t5/Apple/Optus-Number-Share-Problem/td-p/330817

https://yescrowd.optus.com.au/t5/Apple/Apple-Watch-Number-Share-Not-Working/td-p/614423

https://yescrowd.optus.com.au/t5/Apple/Number-share-problem/td-p/518741

Any help would be appreciated. It seems like Online Community Managers and and are able to resolve the issue for similar problems so any help is appreciated

Please Help me with the service

EunjeongAuh — Sat, 14 Nov 2020 01:29:37 GMT

Hi, this is Eunjeong.
I am back to my own country, Korea because of COVID in march that i am not using any of optus service since then.
And after my one-year contact, it naturally start my another payment that i didnt want for.
Besides, i asked for the optus agent to cancel my account but they never did. IT HAS BEEN A MONTH ALREADY THAT I REQUESTED FOR THE CANCELLATION BUT NOTHING CHANGES AND OLTUS EVEN ASKS ME TO PAY MORE FOR THE LATE FEE.
Can you please help me with this problem?

Thanks,
sincerely

Optus Sport pictures stuttering / juddering

matthayward1967 — Thu, 12 Nov 2020 21:55:55 GMT

I am trying to use the optus sport app on a sony bravia android smart tv. The images are stuttering or juddering. I have a fast broadband connection so no problems there. The TV software is up to date and I have deleted and reinstalled the optus sport app.
What am I missing here or is this just the normal picture quality ?

Error Optus advises this number has been disconnected

Whistonmanor — Thu, 12 Nov 2020 11:03:01 GMT

My wife and I can’t call our son’s mobile without getting the message ‘Optus advises this number has been disconnected’ my son can call us and we can both message him. This has been going on for months and in that time he has changed to a new phone, changed his sim, we have call Optus twice, been into the Optus shop and used the messaging board three times and if and when Optus gets back they say it’s not an Optus problem. Other posts have said they have had the issue resolved by Optus when they have taken this issue to the ombudsman but why should it take that to fix this technical issue. Last time I contacted Optus I received a message back after 9 1/2 hours to ask saying ‘I hope we are still connected’ please help

Voice Calls not working on jbl google home assistant

TheLittleAsian — Mon, 09 Nov 2020 15:30:54 GMT

I cant connect my phone to my jbl google home assistant for voice calls it. It says I can connect but it has to be a telstra service sad face. Just wondering if you guys could add optus as a provider to the jbl google home assistants. Kinds Regards

Bashir65

Bashir65 — Mon, 09 Nov 2020 11:47:00 GMT

Please open optu sport

Option to turn off music in Overnight Goals

Haverchuck — Mon, 09 Nov 2020 11:33:23 GMT

Is there an option to turn off the music in the Overnight Goals videos? I have trouble hearing speaking if music is playing at the same time, and to me the music in these videos is way too loud. Why play music at all, surely people want to hear the commentary?

Optus Sport app doesn’t work on smart tv after app update

jamb0i — Mon, 09 Nov 2020 06:09:12 GMT

I have a post 2017 LG OLED TV which was playing the optus sport app fine. Recently there was an update by Optus Sport and now the app no longer works. I can log in and get to the pages, but when selecting either live or replay matches, it runs for a little while (circle goes round for a bit) and then says “This video cannot be played”. This has been happening ever since the update. Is there a workaround or solution as i much rather watch on a TV than my mobile. Thanks.

Failed EPL recording two weeks in a row

stevo-au — Sun, 08 Nov 2020 00:45:14 GMT

Hi Optus Sport,

What has been changed in the last two weeks?

ive been using my FetchTV for over two years reliably. But the last two weeks;

my recordings have failed, giving the error “playback failed for”

Unable to watch the replay via fetchtv or iPad app with constant pausing

in the end I’ve had to watch a 3 min highlights replay with constant pausing over 1 hour

whatever you’ve changed, please put it back

Constant stuttering/freezing on firestick

davestampy — Sat, 07 Nov 2020 11:34:24 GMT

No issue with any other app on my firestick but optus sport is painful to watch. Restarting router, firestick does not help. Are you cutting corners on your servers?????