rss.livelink.posts-in-node

Re: Optus X Lite (alcatel 2038x) & Optus X Lite 4G (alcatel 3080t)

J0smith — Fri, 26 Feb 2021 02:52:19 GMT

so... because i cannot find something... it means it cannot be done.... RIGHT.....

if you dont have anything worth to contribute... dont

Re: WiFi Calling Support for Galaxy S20

Tuong_YC — Thu, 25 Feb 2021 22:45:19 GMT

Really great to see that things are up and running for Wi-Fi calling . As this is a public forum, we are unable to access the details of your service or discuss your account on this channel. However we are more than happy to do so via one of our secure channels for any other enquiries you may have.

Our Support teams are available via the social media platforms mentioned above as well as 24/7 via the Optus App

Hope you enjoy your WiFi calling 🙂

Re: Any added Bloat to Pixel 5?

NeyfunB — Thu, 25 Feb 2021 22:39:17 GMT

Thank you for the detailed response. Not sure why Android users have to put up with that crap. I’ll stick to what I have now. Appreciate your response.

Re: Any added Bloat to Pixel 5?

AndS — Thu, 25 Feb 2021 22:35:41 GMT

Optus based on feedback, phones and dongles I have bought that were from Optus (aka branded in some way Optus) then they all have the following:

1) Startup logo is usually Optus for phones

2) There is Optus branding in the menu for dongles.

3) Some features have been removed or disabled from Optus branded devices, but the original have them.

4) No additional apps installed that I have seen or read about in the last say 5 years.

5) If it's optus branded then updates need to be supplied by Optus, so if optus are slow or stop supporting the device then you will not get updates. You can always try to root the phone and hack the original OEM firmware on the device if it can be found, but this can be tricky.

So in summary, no bloatware but branding and feature changes are made.

Re: Optus X Lite (alcatel 2038x) & Optus X Lite 4G (alcatel 3080t)

AndS — Thu, 25 Feb 2021 22:27:32 GMT

Looks like you have answered your own questions with it cannot be done from your findings.

Re: WiFi Calling Support for Galaxy S20

nstylin777 — Thu, 25 Feb 2021 22:28:05 GMT

- This has been resolved and it turns out it was nothing to do with the handset but something wrong with the backend data services enabled on the account - even though VoLTE was confirmed to be enabled multiple times on the account, after attending an Optus Shop they basically removed all data services from the account -> Saved -> waited for phone to drop data coverage -> re-add data services to the account and VOILA!

VoLTE started to work and when I got home Wifi Calling worked immediately and I see the respective icon in system tray and evidence of use in call log.

Re: Combined plan

petergdownload — Thu, 25 Feb 2021 21:22:51 GMT

The issue doesn't appear to be credit histories. You appear to be asking to get two phones and have a single monthly plan that both use? That's not an Option for anyone.

What sort of data are you wanting access to each month? There are cheaper ways to get it in most cases.

Re: Combined plan

Tuong_YC — Thu, 25 Feb 2021 21:14:39 GMT

Good morning , I'm sorry that I couldn't bring better news however we are unable to combine credit history or scores - this is an individual evaluation and is reviewed case by case to meet sale expectation.

Combined plan

Maverick2000 — Thu, 25 Feb 2021 20:55:31 GMT

Me and my partner wanted to go on a combined plan to get the new iPhone 12 Pro Max but we were only allowed to do one as her credit history only allowed $2880 and the same for myself.

Is there anyway that we could’ve combined our credit history to get both phone on the same plan and not seperate plans?

Re: Optus X Lite (alcatel 2038x) & Optus X Lite 4G (alcatel 3080t)

J0smith — Thu, 25 Feb 2021 12:02:08 GMT

hello

i have googled, thus the information i have posted.

i do not want a smart phone or any phone more then $50 that is not candybar type, as its at high risk of damage and needs to be easy to pocked and to keep replacements and use with gloves on, etc.

as i said the only issue with the lite x 4g is the for some reason optus took away the record feature when the older phone has it and the non optus alctel has it (which may be the only option)

my post is asking if anyone has modded or hacked or reflashed the OS or something like that to add features.

KaiOS mod or update.

but i cant find any windows software or anything for it. but im SURE there is something

Re: Any added Bloat to Pixel 5?

Nard_YC — Thu, 25 Feb 2021 11:36:33 GMT

Hi there , I don't believe we have any bloatware installed on our Google Pixel devices so you get that stock Android experience. However, I'd recommend heading into your closest Optus store to inspect the device just to double-check.

Any added Bloat to Pixel 5?

NeyfunB — Thu, 25 Feb 2021 11:02:02 GMT

Does Optus add additional software to Android devices? I haven’t used an Android devices in years but when I did carriers added their own boot screens and software does this still happen. Specifically asking about the Pixel 5.

Re: Can't liberate alcatel phone

Tina_YC — Thu, 25 Feb 2021 09:53:38 GMT

Hey , thanks for getting in touch with us. Oh, that's odd! Have you perhaps tried a different SIM other than Telstra? It's possible that the Telstra SIM is faulty. Tina.

Re: Can't liberate alcatel phone

AndS — Thu, 25 Feb 2021 09:37:39 GMT

Ask Telstra for help.

Can't liberate alcatel phone

Safyers7 — Thu, 25 Feb 2021 09:32:16 GMT

I'm having trouble trying to use a Telstra sim in an old Alcatel phone. I paid to unlock the phone and that worked but I can't use a Telstra pre paid sim in it. Optus sim worked fine but my son has a Telstra sim, which I've activated, but it doesn't work in the phone.
Any suggestions?

Re: Optus X Lite (alcatel 2038x) & Optus X Lite 4G (alcatel 3080t)

AndS — Thu, 25 Feb 2021 07:46:07 GMT

Looks like you are going to have to google and do a bunch of reading, but I suspect as the phones are low end and have the KaiOS that you are up a tropical creek with a bunch of crocs.

I would cut your losses and buy a Nokia 1.3 or 2.3 as they are reasonably cheap and are Android based, so you can use the google store to install apps. There are a bunch of other phones from other manufacturers around the same price for the same features, so if you don't like the Nokia try one of the others.

If you need a physical keyboard then you are IMHO still up the creek, but at least you know which creek and what's in it.

Re: "The mailbox of the user you are calling is currently full, please try later"

Tina_YC — Thu, 25 Feb 2021 07:14:19 GMT

Thanks for getting back to us with an update, . I'm glad that's all sorted now. If you run into any other issues, please let us know. Tina.

Re: "The mailbox of the user you are calling is currently full, please try later"

Ascidian99 — Thu, 25 Feb 2021 06:22:54 GMT

Resolved - for today at least, hopefully will stick.

Problem 1 - possibly the mailbox was full - the receivers SP cleared it and "reset the account", what ever that entails, at the same time so what actually fixed the problem wasn't isolated.

Anyway that allowed our mobile to connect and two way conversation to happen, but the home phone over the landline/nbn still gave the same error.

Problem 2 - reset our router/modem which allowed us to ring the number and open connection but the receiver couldn't hear us, though we could hear them.

Replacing our handset then fixed that and allowed two-way communication. (there have been no other issues relating to the handset so why it should affect just that one connection would make for interesting reading)

so for now - all good (until the next time).

thanks to all who contributed.

Re: Optus webmail very slow

Nard_YC — Thu, 25 Feb 2021 06:10:06 GMT

Hi there , I'd recommend Messaging our 24x7 Experts in the My Optus App with your reference number so they can follow up your case for you or by calling 13 13 44.

Alternatively, you can send a PM to our Facebook Page or Twitter Page and the team will be able to take a closer look into this for you.

Re: Optus webmail very slow

jawsjaws — Thu, 25 Feb 2021 05:39:15 GMT

I don't recall when I asked this question but at least you have replied..

I don't know how your reply helps the specific issue I raised.

Can you advise where the appropriate reference is?

Re: Apple Store iPhone $550 Credit Offer

Jack_YC — Thu, 25 Feb 2021 02:10:40 GMT

Hi there , as outlined in the Terms and Conditions in the initial post "Credit can only be used against the iPhone cost and will be applied at transaction. Credit cannot be used on any other items in store or at a later time".

Re: Apple Store iPhone $550 Credit Offer

Off_Track — Thu, 25 Feb 2021 01:53:24 GMT

Does anyone know if this $550 credit deal can be used with the purchase of an iPhone cellular watch?

Re: Samsung Galaxy Watch Plan

jeffren — Thu, 25 Feb 2021 00:03:07 GMT

Hi, thank you for your help that interests me too.

SHAREit MX Player

Re: WiFi Calling Support for Galaxy S20

Kyri_YC — Wed, 24 Feb 2021 23:23:48 GMT

No worries . If that is the case, you will need to look at having your VoLTE switched on the backend of your account.

So if you get in touch with our teams on Facebook and Twitter, they can help get this configured for you.

Re: WiFi Calling Support for Galaxy S20

nstylin777 — Wed, 24 Feb 2021 23:03:39 GMT

Hi - phone purchased directly from Optus. I have no option on the phone to enable VoLTE under Mobile Networks and I'm running latest OS version update and shows WiFI calling is enabled.

Optus X Lite (alcatel 2038x) & Optus X Lite 4G (alcatel 3080t)

J0smith — Wed, 24 Feb 2021 15:43:36 GMT

can anyone help with expanding or modding these phones?

is there any windows pc suite type software?

is there any way to add apps?

i was mostly after call recording. the 2038x says it can, but for some reason its not on the optus version of the 3080t but in the manual of the alcatel 3080

Others
You can activate/deactivate Call time minute
reminder, Reply SMS after reject and Auto record
voice calls in this menu. (missing)

https://www.alcatelmobile.com/wp-content/uploads/2020/05/P1_3080G_UM_EU_EN_V1_20200619.pdf

i cannot find anything on alcatels website

the 3080T is a nice phone for work but i a few mods would be great (call recording, other apps)

Re: MMS issues

DangitDan75 — Wed, 24 Feb 2021 10:58:33 GMT

Thanks . I'll try it out and update how it goes 🤙

Re: Best way to extend the range of my Optus Sagemcom Gateway F@ST 3864

AndS — Wed, 24 Feb 2021 09:41:38 GMT

Looks like your on you own to figure out what Optus are up to.

Re: "The mailbox of the user you are calling is currently full, please try later"

AndS — Wed, 24 Feb 2021 09:39:40 GMT

The RSP who the other end is connected to.

Re: "The mailbox of the user you are calling is currently full, please try later"

Ascidian99 — Wed, 24 Feb 2021 06:32:06 GMT

thanks for the thought but they've cleared and reset their mailbox and seem to have exhausted their SP's knowledge.

The problem is that the message seems to be generated spuriously, as in why should the call switch to the mailbox when the phone is not in use, consistently and repeatedly and from two different origins, but not apparently from other users? (remote diagnosis is always fun, particularly when the end party is even less technically savvy than me).

One thought is whether an intermediate path is congested or has a routing issue and triggering a false symptom and who will check that on the NBN?

Re: 20% Discount Cold Call

djh1 — Wed, 24 Feb 2021 05:20:20 GMT

Thanks -

It turns out this was a legitimate call; the Optus Chat agent was able to verify and provide more context on the discount/offer.

I think Optus really need to reconsider how they contact customers; cold calls that sound very "scam-my" from a phone number that is "disconnected" is not exactly a very good look.

What's worse is the staff don't know how to respond to a request to "somehow" prove they're from Optus....

Anyway, appreciate your help.

Re: 20% Discount Cold Call

djh1 — Wed, 24 Feb 2021 05:15:47 GMT

Thanks - I agree... despite challenging them on multiple fronts, neither individual understood my apprehension to providing details without being able to verify they were from Optus...

Re: Scam Text

Nard_YC — Wed, 24 Feb 2021 05:02:52 GMT

Thanks for raising this with us .

I can confirm that SMS is indeed a scam and our Network Security are aware of this specific SMS being sent out. The team have already taken steps to have the site taken down.

We recommend deleting the SMS and staying away from the website.

For further information on phishing/scams, please see our Scam Page.

Re: Scam Text

YetAnotherAcc — Wed, 24 Feb 2021 04:44:57 GMT

You should't click on dodgy/unknown links as there is not only the scam potential but also malware.

If you are curious as to what type of info they are trying to get out of you, other than your login details, see here.

Scam Text

Alert_User — Wed, 24 Feb 2021 05:02:18 GMT

Received a text message from +***** saying:

Optus: We still didn't hear from you. To avoid service restrictions please visit https://login(.)optus-billing.services/ to confirm your details.

I clicked on the link but did not provide any details. The website looked really authentic. However, I got suspecious and checked my Optus App and couldn't find anything wrong. Called Optus Customer Care and they confirmed that everything is in order. Customer Care also confirmed that Optus only sends texts from anonymous number of it simply says Optus. Text showing a mobile number is confirmed scam. To check the authenticity of the website, I tried clicking on 'Forgot Username' and 'Forgot Password' options and there was no activity on the webpage.

Re: 20% Discount Cold Call

petergdownload — Wed, 24 Feb 2021 04:36:18 GMT

You definitely should assume it is a scam.

Unfortunately Optus don't engage in industry best practice and routinely cold call existing customers to offer special deals and discounts. For privacy reasons they require your identification details before they can proceed (they have to know you're the owner of the account)

So its quite possibly 'legit' but the fact that Optus continues to encourage customers to hand out personal information to strangers in this day and age is astounding IMO.

Re: 20% Discount Cold Call

Rob_YC — Wed, 24 Feb 2021 04:16:32 GMT

Hey . That definitely sounds like it could be a scam. Good call challenging them I'd say.

if you would like us to take a look at that account to ensure everything was OK. Please send us a Private Message on the official Optus Facebook or Twitter. We can securely verify your details and double check everything is OK.

Re: Sim card for mobile to be used in a dongle.

Casey_YC — Wed, 24 Feb 2021 04:00:47 GMT

Just an update on this one, .

We need to advise that Family SIMs are designed for mobile phone use.

20% Discount Cold Call

djh1 — Wed, 24 Feb 2021 03:49:01 GMT

I just received a cold-call from "Optus" telling me I'm a "valued customer" and therefore being offered a 20% discount on my broadband, but I needed to prove who I was before they could apply the discount to my account. They asked for my full name (including spelling middle and last name) and then my date of birth - at which point I started challenging them to prove they were first from Optus before I provided any more personal information.

Both the operator and their "manager" did not seem to understand that I needed them to prove they were from Optus before I was prepared to provide any further personal information.

The phone call came from *****- which (trying to call back) seems to not exist.

I assume this is a scam?

Re: WiFi Calling Support for Galaxy S20

Kyri_YC — Wed, 24 Feb 2021 02:41:52 GMT

Hey there . Was your S20 + purchased from Optus? or was it purchased separately? as your WIFI calling my not work if it isn't the device purchased directly from Optus.

Also, your voLTE settings may not be configured. So I recommend getting in touch with our teams on Facebook and Twitter as they can help to see if this needs to be configured for you.

Re: scam texts

Jack_YC — Wed, 24 Feb 2021 02:41:28 GMT

Hey , as mentioned that is a scam message that our Internet Security Team has identified and has already taken steps to have that site taken down.

I recommend you delete that SMS and stay away from the link in the message.

For more info, you can check out our Guide to reporting hoaxes, phishing and scams.

Re: My recharge has come out of my bank account but it's saying My phone has no credit or data

George_YC — Wed, 24 Feb 2021 02:39:54 GMT

Hi , I'm sorry to hear that you may have not got your credit for a recharge. Is the charge currently sitting as pending with your Financial Institution? If so, the charge may not go through and the money may go back into your account. I'm afraid we can't do anything until that payment clears.

Please note that we’re unable to look into account details on Yes Crowd.

If you’re still needing a hand, we recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.

Re: scam texts

YetAnotherAcc — Wed, 24 Feb 2021 02:28:18 GMT

Its a confirmed scam. See here .

My recharge has come out of my bank account but it's saying My phone has no credit or data

Wombie — Wed, 24 Feb 2021 02:19:46 GMT

Why isn't my credit and data add to my account phone number *****

scam texts

Zann — Wed, 24 Feb 2021 02:18:42 GMT

I have been getting texts asking me to confirm my details if I want to continue using your services. I have logged into my account and all is fine.

text came from number *****

Optus: We still didn't hear from you. To continue using our services please visit https://optus-billing.services to confirm your details.

WiFi Calling Support for Galaxy S20

nstylin777 — Wed, 24 Feb 2021 02:05:15 GMT

Can anyone confirm if WiFi calling is supported on the Samsung Galaxy S20+? I previously had the S8+ and this worked fine but cannot get it working on my S20+.

I also see its not listed on the Optus KB but don't know if this article is maintained or up to date with latest phone models - https://www.optus.com.au/for-you/support/answer?id=20033&_ga=2.266798093.*****.*****-298520918.*****

Re: MMS issues

Tuong_YC — Wed, 24 Feb 2021 01:46:57 GMT

Hey , thanks for reaching out. When you purchased your new handset, did you also get a new handset? Sometimes older sim cards can take some time adjusting to the new device. Generally speaking, after long periods of usage- sims can incur standard wear and tear that can have an impact on connectivity and mobile function.

If you head into one of our Optus Stores, the teams on site will be able to provide a replacement free of charge

MMS issues

DangitDan75 — Wed, 24 Feb 2021 01:25:40 GMT

Hi all. i have purchased and using a Nokia 5.4. my issue is that i cannot send or receive any MMS pictures. please help.

Re: Scammer alert

YetAnotherAcc — Wed, 24 Feb 2021 00:52:42 GMT

If you are curious as to what type of info they are trying to get out of you, its this.

Re: Scammer alert

Kyri_YC — Wed, 24 Feb 2021 00:32:15 GMT

No worries .

Feel free to reach out again if you have any other questions 🙂

Re: Scammer alert

narda42 — Wed, 24 Feb 2021 00:03:00 GMT

No problems - you can’t do much about scammers

Re: Scammer alert

Kyri_YC — Tue, 23 Feb 2021 23:57:24 GMT

Hey . We have been made aware of this message and can deem it to be a scam at this time. It has been raised with our dedicated scam/abuse teams so they can look to have it investigated further. Apologies for any troubles this may have caused.

Scammer alert

narda42 — Tue, 23 Feb 2021 23:43:25 GMT

Not a question, information:
I got a text message looks like this - don’t click on it, it’s fake:
“Optus: We still didn't hear from you. To continue using our services please visit https://optus-mobile.services to confirm your details.”

Re: I cannot message Optus

AndS — Tue, 23 Feb 2021 22:49:13 GMT

It may help if you clear your browser cache. Give it a go and try again.

Re: Don’t get verification texts

Serena_YC — Tue, 23 Feb 2021 22:17:43 GMT

Thanks for getting back to us on this .

In that case, as has suggested, I would recommend getting in touch with our teams via the My Optus app for further assistance. Our teams would also be able to raise a case with our senior tech experts to investigate the issue further for a resolution.

Re: Don’t get verification texts

Matdb — Tue, 23 Feb 2021 22:05:45 GMT

Hi there,

I can send and receive normal sms and simm seems okay. It’s just in relation to security verification sms services.

Re: Leasing Plan

petergdownload — Tue, 23 Feb 2021 21:11:19 GMT

Sounds like Category B:

Minor parts such as power button or SIM tray missing / cracked is allowed
Large chips, dents or cracks on front glass allowed, as long as it hasn't caused LCD damage / bleeding
Chips, dents and cracks allowed on the Back plastic / glass, Front glass Corners / edges
Extreme abrasions allowed
Front display coming away from the body of the device allowed

Cost is usually around $230

Unfortunately Optus don't release the standard list of buyout pricing. Its a fixed value for each model and independent of any damage but as a rough guide you're looking around $500 to own it yourself. Optus can tell you exactly.

A third option is to just get the screen replaced yourself before handing it back.

Re: I cannot message Optus

z_hook — Tue, 23 Feb 2021 20:56:46 GMT

No worries! We'll be able to continue assisting there for you.

Re: I cannot message Optus

Cassidyj867 — Tue, 23 Feb 2021 20:46:16 GMT

It won’t allow me to contact customer care teams either, but thank you for getting back to quickly. I’ll DM the Optus social accounts.

Re: Extremely slow mobile internet Freshwater 2096

Tuong_YC — Tue, 23 Feb 2021 20:39:22 GMT

Good morning , that's certainly not great to hear. I have just run some checks on your network status and can see that everything is running up to par for Soldiers Avenue Freshwater NSW 2096 with no planned maintenance or outage reported.

The service towers are showing to be active and working conditions, this may suggest that your concern was an isolated matter. Have you tried Troubleshooting as of yet? Give those a shot and see how you go.

Should you continue to have issues after this, I would also recommend having a chat to our Messenger teams whom will be able to look into your services and advise further. Our teams are available 24/7 via the Optus App

Re: I cannot message Optus

z_hook — Tue, 23 Feb 2021 20:30:07 GMT

Hi ,

We do apologise for the experience you've had trying to get in contact with our Customer Care teams.

Please note that we’re unable to look into account details on Yes Crowd.

Please send a PM to Optus on Facebook or a DM on Twitter with the details for further assistance.

Re: Extremely slow mobile internet Freshwater 2096

DrMM — Tue, 23 Feb 2021 20:22:00 GMT

I am experiencing same problem with terrible 4G Vol LTE. The reception in Soldiers Ave has been so bad that the only way to make and receive calls at home is to use WI-FI calling. As for mobile data it is so slow.

Optus really need to investigate and have these issues resolved ASAP or otherwise I like many others will have no choice then go to another network carrier.

I cannot message Optus

Cassidyj867 — Tue, 23 Feb 2021 20:14:17 GMT

Hello. I am extremely frustrated. All I want to do is message someone from Optus. The website says to login to MyAccount, which I do. When I hit message, it sends me to the page that says log into MyAccount to message. It is a never ending loop. Yes, I did try the Optus app. It just brings me to a blank page. I cannot contact by phone because I am in the US and it will be a very expensive long distance call and I need a lot of help.

Re: Leasing Plan

Tuong_YC — Tue, 23 Feb 2021 20:12:46 GMT

Good morning @towney1984, the cost would depend on your plan arrangement as well as the extent of the damage. Once the handset has been returned, it will be evaluated by our back end teams whom will examine the damage as well as determine the repair cost.

I would recommend having a look at our Device Warranty as well as checking in with our 24/7 Messenger Teams available on the Optus App - from there, we will be able run through your plan and advise on the lease arrangement

Leasing Plan

Towny1984 — Tue, 23 Feb 2021 19:46:34 GMT

How much would it cost to buy out my phone on my leasing plan and how much would it cost if I returned it with a broken screen. It's a Samsung S10 plus.

Re: Mobile Broadband Router issue

anthward1972 — Tue, 23 Feb 2021 13:40:26 GMT

With all due respect Nard_YC, the technical support I got wasn’t any help anyway. When businesses outsource their technical support to foreign countries you immediately lose good communications. If I choose to use a modem that has no technical support, I very much doubt I’d be in a worse position than I would if I did have their tech support. If I could use that modem I would provide my own tech support or I would understand that if there was a problem with the modem that I’d be on my own. After the issues of information theft through Huawei equipment, I’d be much more comfortable using a device of my choosing rather than the choices Optus have made.

Re: Email I phone

Tina_YC — Tue, 23 Feb 2021 08:10:21 GMT

I'm afraid we're unable to view the image that you sent us, .

Please note that we’re unable to look into account details on Yes Crowd. Therefore, we recommend messaging us via the My Optus app. Our Messaging team is available 24/7 and are ready to assist customers as quickly as possible. Tina.

Re: Email I phone

Wendylee1964 — Tue, 23 Feb 2021 07:53:55 GMT

This is what I get
Cannot send mail the server rejected one of the recipients addresses .

Re: Email I phone

Wendylee1964 — Tue, 23 Feb 2021 07:51:04 GMT

Yes it’s on

Re: Email I phone

Tina_YC — Tue, 23 Feb 2021 07:46:27 GMT

Oh, I see! If you head to Settings > Mobile, are you able to see the tab is switched on for 'Mail'? This allows you to use the mail server when connected to 4G Mobile Data. Tina.

Re: Email I phone

Wendylee1964 — Tue, 23 Feb 2021 07:17:30 GMT

Only while we are out . If at home on wifi it works

Re: Email I phone

Tina_YC — Tue, 23 Feb 2021 07:15:19 GMT

Hi , thanks for getting in touch with us. Oh, that's odd! Just so we're on the same page, do you have trouble sending emails from your iPhone?

If so, please follow the instructions from our 'Using an email application with OptusNet email' guide for Mail for iOS (iPad, iPhone & iPod Touch).

Let us know how you go. Tina.

Email I phone

Wendylee1964 — Tue, 23 Feb 2021 07:00:13 GMT

Hoping someone can help . Hubby and myself have I phones different ones mines a8 his a 7 .
Neither off us can send email if we are out from our Optus emails . We can send from msn or Gmail . We can receive them just can’t reply or send any

Re: Optus

petergdownload — Tue, 23 Feb 2021 05:49:37 GMT

Definitely a mistake entering into an enforceable contract and you should be looking into what you are agreeing to before doing so. Do you understand what the details are of this new $19 a month plan is?

It would now appear Optus have just cancelled your plan and now you owe the full amount for the handset upfront ($19 doesn't even cover the cost of the handset let alone any data). They've also put you on an unnecessary $19 plan that to possibly has cancellation fees , very limited data and limited phone calls, possibly punitive excess data fees too. (your old plan had none of these).

You should confirm each of the above items (Contract length? Data limits? Call Limits? Cancellation fees?)

Presumably you joined this plan?

https://www.harveynorman.com.au/brands/optus-mobile-data-plans

Why did you need to pay Harvey Norman $282 upfront? You've also been eligible for a $500 gift card which further complicates matters? Why we're you first offered to go to the $45 version of this plan? That might have been manageable?

At this stage you need to take a pause and find out what deal you currently have. Harvey Norman and Optus are not closely related in this deal so probably you will mostly have to deal with Optus as you have. Once you have a solid idea of what the situation is then perhaps others can help better:

a) Work out just what it is you have agreed to and

b) Contact the Optus Financial Hardship department and see what they will do.

As a thought for down the line, if you have indeed got a $500 Harvey Norman gift card you can sell that easily on eBay for say $400. The phone is worth $500 on eBay. You can cancel the $19 plan. That leaves you with no phone, no plan and no debt. After that you can start again and perhaps ask some advice on a good plan here - there's plenty that are much cheaper and better suited to your needs and finances.

Re: Best way to extend the range of my Optus Sagemcom Gateway F@ST 3864

AndS — Tue, 23 Feb 2021 05:12:15 GMT

I agree with you on all but one "Whilst we do not currently have any devices available through our plan options", but Optus spam from the 08-02-2021 04:06 PM about the "Optus Ultra WiFi Booster", https://yescrowd.optus.com.au/t5/Broadband-Telephony/Introducing-the-Optus-Ultra-WiFi-Booster/m-p/640147#M67142 seems to be an option on at last one of the Optus plans.

Am I missing something or have I made a mistake?

It is probably cheaper to get a wifi extender and that way does not have to keep paying for it and it will have all of the manufacturers features enabled by default.

Re: "The mailbox of the user you are calling is currently full, please try later"

AndS — Tue, 23 Feb 2021 05:02:15 GMT

FYI, the original post said "This problem affects both my Optus mobile and our home phone over NBN when attempting to ring one number in Northern NSW from Syd. " As such the end user had tried his mobile.

Re: Optus

Rob_YC — Tue, 23 Feb 2021 04:19:09 GMT

Hi . I'm very sorry to hear about all the trouble you've been having trying to get some help with that account. I can imagine how stressful that must be at the moment. I understand we need to organise for that contract to be updated if it hasn't as of yet, or we can take a look at some other options for this. We certainly wouldn't want there to be any lump sum charged to the account for this. Are you able to send us a private message on the Optus Facebook or Twitter? Unfortunately we aren't able to verify account details via Yes Crowd, if you are able to send through a Message on Facebook or Twitter I'll be sure to keep an eye out so we can verify your details and get this followed up on ASAP.

Our apologies once more for all the stress this is causing at the moment, let me know if you are able to send through a message.

Re: Best way to extend the range of my Optus Sagemcom Gateway F@ST 3864

Tuong_YC — Tue, 23 Feb 2021 03:53:02 GMT

Hey , thanks for reaching out. I personally live in a townhouse and found that purchasing a WiFi extender was a game changer especially for outdoors.

Whilst we do not currently have any devices available through our plan options, there a couple things you can do to help improve connectivity within your premise. If you could position the modem in more central area, connected via Ethernet that would be much appreciated. Generally speaking, an Ethernet connection almost always provides both a stronger and more reliable broadband service.

If you could clear the line that your modem is currently connected too, just to reduce any interruptions caused internally by other devices.

Sometimes even elevating your modem away from other devices that have signals such as microwaves etc can also make a difference. Give those a shot and see how you go -Quade

Optus

fedup307 — Tue, 23 Feb 2021 03:39:01 GMT

I joined Optus on Wed 10 February this year when I purchased a Samsung Galaxy A71 mobile phone from Harvey Norman in Wangaratta. On the day of purchase, I paid Harvey Norman $282 on my credit card and signed up with Optus at a cost of $65 a month over 2 years. Two days later I realised I'd made a mistake and had signed up for a contract that was beyond my financial ability. I am on an aged pension and this Optus monthly amount would be difficult for me to maintain. Due to Harvey Norman (hereafter referred to as HN) shutting down for 5 days due to Covid, I returned to the store when it reopened on Thursday 18 February. They advised they could not help and to get out of the contract I would need to visit the Wangaratta Optus store. However, that store advised they could not help and said I would need to contact Optus by phone. So I returned home, which incidentally is over an hour's drive from Wangaratta. That second trip to Wangaratta was a complete waste of time. I then started trying to get out of the contract by calling Optus via phone. Over a period of 4 days, I have been cut off 3 times while on hold with Optus. I have spoken to at least 10 different members of Optus teams, been transferred over and over again and got nowhere. One particular worker (Naeem) agreed to reduce my monthly payments from $65 per month to $19 per month with less gb's. He even put all the details in a confirmation email, which I received, and this email was later deleted by Optus with no explanation to me as to why. Today I have been through the procedure again, ringing Optus, being cut off, transferred over to other sections and so on. Finally I spoke to a very helpful man in the Retention Team (Ken) and he has offered me the $19/month plan again (on a month to month basis). I agreed to this new plan. However, as I am a heart patient, the stress of trying to sort this out over a number of days with Optus, many staff members who thought my request was too hard and fobbed me off to others, and getting nowhere, has caused me much anguish. If Optus proceeds to send me an account for an amount of $747.50 payout from the original contract, I will really suffer. I will have to borrow this amount from Centrelink in the form of an advanced payment which needs to be repaid within 6 months. I am on an aged pension and as at today, have only $437.30 in my bank account and that's it. I am pleading with Optus not to bill me for this amount of $747.50. I hope somebody of good character and with a good heart, reads this message and can help me get out of the original contract of $65 per month over 2 years. Thank you

Best way to extend the range of my Optus Sagemcom Gateway F@ST 3864

ralfmmoller — Tue, 23 Feb 2021 03:22:40 GMT

I have the Sagemcom Gateway F@ST 3864 router and am looking for best options to extend the range in our house. The property is quite large with an upstairs and garden cabin. Currently the router is placed centrally so I think that extending is the best way.

my research indicates the a Mesh system is better - but that would require a replacement of the Optus supplied router.

Does Optus have a solution ?

Or do I need to do my own thing ?

Re: Pre paid mobile plan

z_hook — Tue, 23 Feb 2021 03:00:06 GMT

Hey ,

Thanks raising this with us.

You will need to change your Prepaid plan to the Epic Value plan to be able to recharge.

Please note that we’re unable to look into account details on Yes Crowd.
If you’re still needing a hand, we recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.

If for some reason you’re unable to, if you have a social media account, please then send a PM to Optus on Facebook or a DM on Twitter with the details for further assistance mentioning you’re unable to use the My Optus app.

Re: "The mailbox of the user you are calling is currently full, please try later"

Steven_YC — Tue, 23 Feb 2021 02:55:52 GMT

Strange to hear about this. You mentioned above the calls were made over NBN which then encounter this issue, have you tried calling through your Mobile service straight to the number and do you receive the same issue?

If it's happening to just this one number in the area on different services, it's likely to be an issue on the other end. We're unable to say exactly what it is but perhaps they made need to speak to their provider or try their own troubleshooting for Mailbox related issues.

Re: "The mailbox of the user you are calling is currently full, please try later"

AndS — Tue, 23 Feb 2021 02:53:26 GMT

Get the other person to call their RSP and get them to clear the mailbox and get them to ask the RSP about how to use the mailbox.

There is nothing you can do as it's the other end that needs to chase it up.

Pre paid mobile plan

MalcolmClarke-6 — Tue, 23 Feb 2021 02:33:32 GMT

I want to use the epic value plan on my prepaid phone but when I tried to recharge it would not allow me to. What do I need to do?

Re: "The mailbox of the user you are calling is currently full, please try later"

Ascidian99 — Tue, 23 Feb 2021 02:17:06 GMT

It happens when the phone is not in use and the person being called is expecting our call as it's a scheduled appointment.

As they know we're calling them they have call us which is the only way to establish a connection.

Re: "The mailbox of the user you are calling is currently full, please try later"

Steven_YC — Tue, 23 Feb 2021 02:00:45 GMT

Hey @Ascidian99 - Thanks for sharing this.

This is quite an unusual issue to hear about - Does it happen when they aren't busy on the phone or only when the phone is engaged?

Is it possible that the present person has not set-up a Voicemail box or that particular Voicemail box is full?

"The mailbox of the user you are calling is currently full, please try later"

Ascidian99 — Tue, 23 Feb 2021 01:44:09 GMT

This problem affects both my Optus mobile and our home phone over NBN when attempting to ring one number in Northern NSW from Syd. I don't think it's an Optus problem but related to the home phone service at the far end whose ISP isn't getting anywhere. Has anyone experienced a similar problem and can offer any suggestions please?

When ringing the number I receive the error message "The mailbox of the user you are calling is currently full, please try later" when the number is known not to be busy. Happens consistently from mobile or home phone.

Re: Huawei B818-263 Modem ONLY

AndS — Tue, 23 Feb 2021 00:01:52 GMT

Your question looks to be too technical for Optus support. I suggest trying on https://forums.whirlpool.net.au/ .

I have a B818, but I do not have any routers plugged into it.

Re: Huawei B818 - DO NOT update to latest firmware 10.0.5.2!!

tekjim — Mon, 22 Feb 2021 11:53:44 GMT

Thanks all I'll give that website a miss.

Now if only the moderators (who evidently do read the forum), will offer a real solution to this problem.

Re: Huawei B818 - DO NOT update to latest firmware 10.0.5.2!!

Dave-P — Mon, 22 Feb 2021 11:50:10 GMT

Hi tekjim -

That easy-firmware.com site you mentioned, has a facebook page with a contact phone number that has a +964 country code. That's Iraq. Odd, they also label themselves a "Local business".

Re: FAST5366TN-A WIFI 2.4GHz Band Issue

Tina_YC — Mon, 22 Feb 2021 11:43:23 GMT

Hey 2FLOTTERZ, thanks for getting in touch with us. We have a similar forum that might assist you further.

Re: FAST5366TN-A WIFI 2.4GHz Band Issue

Flotterz — Mon, 22 Feb 2021 11:26:43 GMT

I have the same problem with our Optus Sagemcom F@ST 3864V3AC. Both bands have been working fine for almost 2 years and just in the last couple of days I can't connect any device to the 2.4GHz band. Keep getting the error message that the password is incorrect. It is correct. The password is a custom one that I have been using since the modem was new, but the SSID is the factory assigned one. This is really frustrating.

Re: Optus Customer Retention

1951 — Mon, 22 Feb 2021 10:57:27 GMT

customer loyalty means nothing to Optus. If you are happy with your phone, try a reseller such as Amaysim or Aldi.

Re: reactivate cancelled mobile number

Nard_YC — Mon, 22 Feb 2021 10:39:36 GMT

Hi there

Please note this is a public forum and you should not reveal personal details here as we’re unable to look into account details on Yes Crowd. Your number has been hidden to protect your information.

To see if we can re-activate your number we recommend Messaging us via the My Optus app.

Our Messaging team is available 24/7 and are ready to assist customers as quickly as possible.

If for some reason you’re unable to use the My Optus app, please send a private message to the official Optus Facebook page or Twitter page for further assistance.

Re: reactivate cancelled mobile number

ZoeH — Mon, 22 Feb 2021 09:51:53 GMT

How can I re-activate my Optus prepaid number please?

*****

Re: Huawei B818 - DO NOT update to latest firmware 10.0.5.2!!

digitizernz1 — Mon, 22 Feb 2021 09:28:10 GMT

I tend to agree on the firmware site. Been there myself and had a bad vibe.

Re: Huawei B818 - DO NOT update to latest firmware 10.0.5.2!!

Helmerson — Mon, 22 Feb 2021 09:26:31 GMT

Looks very dodgy to me, I wouldn't trust any download from such a source, let alone pay for it! While it shows the 10.0.5.2 WEBUI as a download, and also the matching version firmware, one does not know what is in it. Spyware? Potentially open your modem to some perhaps fraudulent individuals? And even it it was a 'clean' firmware, for which provider would it be? Voda, Optus, or non-branded?

In my view best to stay well clear of it, better to put up with the devil we know!

Re: Huawei B818 - DO NOT update to latest firmware 10.0.5.2!!

Nard_YC — Mon, 22 Feb 2021 05:12:23 GMT

, we don't throttle Wireless Broadband services. If you tested another SIM in the device and got better speeds, it could be that the current SIM may be faulty. I'd recommend heading to your closest Optus store with 100pts of ID and requesting a SIM replacement as this may resolve your speed degradation issues.

You can always check our Network Status Page for any issues in your area and also try some of our troubleshooting steps for 4G Wireless Internet.

If you're needing further assistance with your service, we recommend Messaging us via the My Optus app.

Our Messaging team is available 24/7 and are ready to assist customers as quickly as possible.

If for some reason you’re unable to use the My Optus app, please send a private message to the official Optus Facebook page or Twitter page for further assistance.

Re: Huawei B818 - DO NOT update to latest firmware 10.0.5.2!!

RandyJ — Mon, 22 Feb 2021 04:57:06 GMT

My 500GB plan started out getting over 100mbps download at not busy times.
It has slowly degraded over time.
I thought it was due to more people probably using the network working from home etc. could get a Max of 30mbps.
I decided to test another Optus sim in the modem.
I swapped the sim in the exact same spot and boom, back to full speed.
I believe Optus have been throttling my service...

Re: How to Deactivate a sim

Ammy47 — Mon, 22 Feb 2021 04:39:42 GMT