rss.livelink.threads-in-node

Combined plan

Maverick2000 — Thu, 25 Feb 2021 20:55:31 GMT

Me and my partner wanted to go on a combined plan to get the new iPhone 12 Pro Max but we were only allowed to do one as her credit history only allowed $2880 and the same for myself.

Is there anyway that we could’ve combined our credit history to get both phone on the same plan and not seperate plans?

Any added Bloat to Pixel 5?

NeyfunB — Thu, 25 Feb 2021 11:02:02 GMT

Does Optus add additional software to Android devices? I haven’t used an Android devices in years but when I did carriers added their own boot screens and software does this still happen. Specifically asking about the Pixel 5.

Can't liberate alcatel phone

Safyers7 — Thu, 25 Feb 2021 09:32:16 GMT

I'm having trouble trying to use a Telstra sim in an old Alcatel phone. I paid to unlock the phone and that worked but I can't use a Telstra pre paid sim in it. Optus sim worked fine but my son has a Telstra sim, which I've activated, but it doesn't work in the phone.
Any suggestions?

Optus X Lite (alcatel 2038x) & Optus X Lite 4G (alcatel 3080t)

J0smith — Wed, 24 Feb 2021 15:43:36 GMT

can anyone help with expanding or modding these phones?

is there any windows pc suite type software?

is there any way to add apps?

i was mostly after call recording. the 2038x says it can, but for some reason its not on the optus version of the 3080t but in the manual of the alcatel 3080

Others
You can activate/deactivate Call time minute
reminder, Reply SMS after reject and Auto record
voice calls in this menu. (missing)

https://www.alcatelmobile.com/wp-content/uploads/2020/05/P1_3080G_UM_EU_EN_V1_20200619.pdf

i cannot find anything on alcatels website

the 3080T is a nice phone for work but i a few mods would be great (call recording, other apps)

Scam Text

Alert_User — Wed, 24 Feb 2021 05:02:18 GMT

Received a text message from +***** saying:

Optus: We still didn't hear from you. To avoid service restrictions please visit https://login(.)optus-billing.services/ to confirm your details.

I clicked on the link but did not provide any details. The website looked really authentic. However, I got suspecious and checked my Optus App and couldn't find anything wrong. Called Optus Customer Care and they confirmed that everything is in order. Customer Care also confirmed that Optus only sends texts from anonymous number of it simply says Optus. Text showing a mobile number is confirmed scam. To check the authenticity of the website, I tried clicking on 'Forgot Username' and 'Forgot Password' options and there was no activity on the webpage.

20% Discount Cold Call

djh1 — Wed, 24 Feb 2021 03:49:01 GMT

I just received a cold-call from "Optus" telling me I'm a "valued customer" and therefore being offered a 20% discount on my broadband, but I needed to prove who I was before they could apply the discount to my account. They asked for my full name (including spelling middle and last name) and then my date of birth - at which point I started challenging them to prove they were first from Optus before I provided any more personal information.

Both the operator and their "manager" did not seem to understand that I needed them to prove they were from Optus before I was prepared to provide any further personal information.

The phone call came from *****- which (trying to call back) seems to not exist.

I assume this is a scam?

My recharge has come out of my bank account but it's saying My phone has no credit or data

Wombie — Wed, 24 Feb 2021 02:19:46 GMT

Why isn't my credit and data add to my account phone number *****

scam texts

Zann — Wed, 24 Feb 2021 02:18:42 GMT

I have been getting texts asking me to confirm my details if I want to continue using your services. I have logged into my account and all is fine.

text came from number *****

Optus: We still didn't hear from you. To continue using our services please visit https://optus-billing.services to confirm your details.

WiFi Calling Support for Galaxy S20

nstylin777 — Wed, 24 Feb 2021 02:05:15 GMT

Can anyone confirm if WiFi calling is supported on the Samsung Galaxy S20+? I previously had the S8+ and this worked fine but cannot get it working on my S20+.

I also see its not listed on the Optus KB but don't know if this article is maintained or up to date with latest phone models - https://www.optus.com.au/for-you/support/answer?id=20033&_ga=2.266798093.*****.*****-298520918.*****

MMS issues

DangitDan75 — Wed, 24 Feb 2021 01:25:40 GMT

Hi all. i have purchased and using a Nokia 5.4. my issue is that i cannot send or receive any MMS pictures. please help.

Scammer alert

narda42 — Tue, 23 Feb 2021 23:43:25 GMT

Not a question, information:
I got a text message looks like this - don’t click on it, it’s fake:
“Optus: We still didn't hear from you. To continue using our services please visit https://optus-mobile.services to confirm your details.”

I cannot message Optus

Cassidyj867 — Tue, 23 Feb 2021 20:14:17 GMT

Hello. I am extremely frustrated. All I want to do is message someone from Optus. The website says to login to MyAccount, which I do. When I hit message, it sends me to the page that says log into MyAccount to message. It is a never ending loop. Yes, I did try the Optus app. It just brings me to a blank page. I cannot contact by phone because I am in the US and it will be a very expensive long distance call and I need a lot of help.

Leasing Plan

Towny1984 — Tue, 23 Feb 2021 19:46:34 GMT

How much would it cost to buy out my phone on my leasing plan and how much would it cost if I returned it with a broken screen. It's a Samsung S10 plus.

Email I phone

Wendylee1964 — Tue, 23 Feb 2021 07:00:13 GMT

Hoping someone can help . Hubby and myself have I phones different ones mines a8 his a 7 .
Neither off us can send email if we are out from our Optus emails . We can send from msn or Gmail . We can receive them just can’t reply or send any

Optus

fedup307 — Tue, 23 Feb 2021 03:39:01 GMT

I joined Optus on Wed 10 February this year when I purchased a Samsung Galaxy A71 mobile phone from Harvey Norman in Wangaratta. On the day of purchase, I paid Harvey Norman $282 on my credit card and signed up with Optus at a cost of $65 a month over 2 years. Two days later I realised I'd made a mistake and had signed up for a contract that was beyond my financial ability. I am on an aged pension and this Optus monthly amount would be difficult for me to maintain. Due to Harvey Norman (hereafter referred to as HN) shutting down for 5 days due to Covid, I returned to the store when it reopened on Thursday 18 February. They advised they could not help and to get out of the contract I would need to visit the Wangaratta Optus store. However, that store advised they could not help and said I would need to contact Optus by phone. So I returned home, which incidentally is over an hour's drive from Wangaratta. That second trip to Wangaratta was a complete waste of time. I then started trying to get out of the contract by calling Optus via phone. Over a period of 4 days, I have been cut off 3 times while on hold with Optus. I have spoken to at least 10 different members of Optus teams, been transferred over and over again and got nowhere. One particular worker (Naeem) agreed to reduce my monthly payments from $65 per month to $19 per month with less gb's. He even put all the details in a confirmation email, which I received, and this email was later deleted by Optus with no explanation to me as to why. Today I have been through the procedure again, ringing Optus, being cut off, transferred over to other sections and so on. Finally I spoke to a very helpful man in the Retention Team (Ken) and he has offered me the $19/month plan again (on a month to month basis). I agreed to this new plan. However, as I am a heart patient, the stress of trying to sort this out over a number of days with Optus, many staff members who thought my request was too hard and fobbed me off to others, and getting nowhere, has caused me much anguish. If Optus proceeds to send me an account for an amount of $747.50 payout from the original contract, I will really suffer. I will have to borrow this amount from Centrelink in the form of an advanced payment which needs to be repaid within 6 months. I am on an aged pension and as at today, have only $437.30 in my bank account and that's it. I am pleading with Optus not to bill me for this amount of $747.50. I hope somebody of good character and with a good heart, reads this message and can help me get out of the original contract of $65 per month over 2 years. Thank you

Best way to extend the range of my Optus Sagemcom Gateway F@ST 3864

ralfmmoller — Tue, 23 Feb 2021 03:22:40 GMT

I have the Sagemcom Gateway F@ST 3864 router and am looking for best options to extend the range in our house. The property is quite large with an upstairs and garden cabin. Currently the router is placed centrally so I think that extending is the best way.

my research indicates the a Mesh system is better - but that would require a replacement of the Optus supplied router.

Does Optus have a solution ?

Or do I need to do my own thing ?

Pre paid mobile plan

MalcolmClarke-6 — Tue, 23 Feb 2021 02:33:32 GMT

I want to use the epic value plan on my prepaid phone but when I tried to recharge it would not allow me to. What do I need to do?

"The mailbox of the user you are calling is currently full, please try later"

Ascidian99 — Tue, 23 Feb 2021 01:44:09 GMT

This problem affects both my Optus mobile and our home phone over NBN when attempting to ring one number in Northern NSW from Syd. I don't think it's an Optus problem but related to the home phone service at the far end whose ISP isn't getting anywhere. Has anyone experienced a similar problem and can offer any suggestions please?

When ringing the number I receive the error message "The mailbox of the user you are calling is currently full, please try later" when the number is known not to be busy. Happens consistently from mobile or home phone.

Wi fi booster

rasm1 — Sun, 21 Feb 2021 03:04:20 GMT

Is the ultra wifi booster a mesh system.

Bonus data

Defwish2012 — Sat, 20 Feb 2021 10:30:49 GMT

Optus sent me an sms for bonus data. Put in number and code. No respond.

Don’t get verification texts

Matdb — Sat, 20 Feb 2021 06:47:36 GMT

Hi,

I have been having an issue getting any security code sms through to my number. This has happened to me with a number of apps. I have seen a similar post, and reset my network settings but that hasn’t solved the problem either. Any other ideas would be appreciated.

Why are no solutions visible?

thestuburns — Sat, 20 Feb 2021 01:15:53 GMT

What is the point of this forum if every query is marked as solved but every query is told to contact Optus directly by other means? What a waste of time and resources.

S7 plus android 11/ one UI 3.1 update

Rockdad83 — Fri, 19 Feb 2021 23:03:32 GMT

Android 11 and one UI 3.1 has started rolling out on the tab s7 plus. Any sign on Optus tablets getting it soon?

Damage Fee? after returning a good working phone.

billzai — Fri, 19 Feb 2021 11:02:04 GMT

I don't know where to start, last month in January my Optus Flex Plan has ended, being the good customer that I am, I returned my leased iPhone XR that I've always taken care of (in a case all the time, put a screen protector, never dropped it, etc). Went to an Optus Store and gave the guy the phone, he was impressed that the phone was in good working condition, everyone was happy, I signed the paper that says the phone was working good, and he took the phone and said I could keep the box and the charger, everyone was happy. A month later I got an email saying that the phone is damaged and I have to pay for the damaged fee???!? How? I signed the paper, the employee was there to verify it, and I got a $499 damage fee??? I'm furious, I don't know what to do, all I know is the phone that I returned was immaculate and the Optus clerk can testify that the phone was in good working condition when I returned it. I'm sorry, but I seriously feel like I'm getting scammed, we're in a damn pandemic, $499 is a lot of money!!! still no answer from Optus, no calls, been complaining for almost a week.

Sim card for mobile to be used in a dongle.

jmother — Fri, 19 Feb 2021 04:03:42 GMT

HI,

I have a Sim card as part of family sharing mobile phone package, I dont use the 4th sim card. can I use this in a dongle just for data? if so, which is the best dongle to purchase for metro use.

Not registered in network

adcockf — Fri, 19 Feb 2021 04:01:30 GMT

I cannot use my Mobile error "not registered in network"

Wi-Fi Calling on Oppo A72

jonleung — Thu, 18 Feb 2021 22:11:35 GMT

I cannot find any settings relating to Wi-Fi Calling on my Oppo A72. I have such poor mobile reception, and really need Wi-Fi Calling, which I had previously on a Samsung device. I *do* have a VoLTE symbol showing on the phone.

Is this an Oppo issue or an Optus issue?

Moving off family plan

FiledinPenske — Thu, 18 Feb 2021 08:41:23 GMT

Hi Contributors
I have two questions. Will post separately. I’ve been with optus since 1994. Still waiting for that thanks for the loyalty free anything!
My mobile plan (bundled plan and phone with extra $30 charge for son to share data and have SIM card for data/text) has long ago expired. Work want me to do on the Telstra the corporate plan. So do I - I won’t have to pay foe my phone anymore!
However what do I do about my son?. Can he get a $30 plan? He once had an Aldi pay as you go card and I was always topping that up. Painful. And then he would lose the number too? He is starting Uni and uses lots of data but doesn’t text much.
Thanks in advance

Insecure wifi

restoremin — Thu, 18 Feb 2021 02:27:40 GMT

Sagemcom router has wifi settings TKIP/AES as encryption and Mixed WPA2/WPA - PSK.

Now my iphone and iPad are giving message about this being an insecure network.

Please advise about either correcting settings, or updating the router. Thanks

Mobile Disruptions

Optus_Community — Thu, 18 Feb 2021 00:38:12 GMT

We are aware that some Optus customers including residents and businesses may be experiencing intermittent disruptions to their mobile call, text and data services (ref 23548788).

We understand connectivity is important. Our technical teams are investigating as a priority and working to restore services as soon as possible. We apologise for any inconvenience caused during this time.

We'll provide updates as more information becomes available.

You can also view updates via our Facebook Page

Cancelling Optus account taking mobile number

risen777 — Wed, 17 Feb 2021 20:18:49 GMT

I’d like to end my Optus account and take my mobile number with me. My 24 month contract ended. I’m only month to month. Do I end first and the mobile number is still good for my next provider?

Me2U

Sammn — Wed, 17 Feb 2021 09:27:06 GMT

Hi
Is Me2U feature still available in Optus?
Thanks

can not make or receive calls from house phone have dial tone. When I call the house phone from my

peter31vincent — Wed, 17 Feb 2021 06:22:30 GMT

mobile I get " welcome to voice mail" then nothing.

Pre paid

jenna_noyes — Wed, 17 Feb 2021 06:10:47 GMT

For pre-paid phones if you have no credit or wifi connection can you receive text messages and phone calls? Thanks

What is the best route to take?

MattyAu — Wed, 17 Feb 2021 00:28:24 GMT

Hey Gang,

On January 10th I was violently assulted in an unprovoked attack, I am vision impaired already, but the attack left me with a broken nose, smashed eye socket and lacerations to my eye.

I am seeing 6/60 at the moment without glasses, and can't be fitted for new ones until my nose heals entirely.

I'm in a tricky situation,

I want to upgrade to a S21 Ultra, however, days before I could do this my phone started throwing a mositure detected warning which hasn't gone away.

I have insurance on my phone, but I doubt Optus will accept it for a trade up whilst it has this message.

I need a working phone 100% whilst I deal with drs, police and I also work in broadcast so I can't be left without a phone.

Is there a way Optus could assist me?

Can I pay the insuarcnce fee with a trade up, or can someone shed some light on what happens if a phone isn't accepted for a trade up?

phone constantly drops calls iPhone 8

Dr1 — Tue, 16 Feb 2021 23:33:30 GMT

I am running a business with my phone. It constantly drops out during calls. Once it does it seems to do it multiple times within minutes. It also says numbers are not available and then when I ring them again they are. What is going on? Its a disaster and I always had good connection for previous years but in the last 4 months a total mess. HELP!!! My dongle I use for my iPad also drops in and out when in use for the internet and again used to have no issues but now it does.

Samsung galaxy watch

Leglocker — Tue, 16 Feb 2021 11:22:16 GMT

Hi. I'm planning on getting a Samsung galaxy watch as a connected watch plan through optus. Does the number share work despite my current mobile carrier is not with optus? Or these plan are only for optus postpaid customers only? Any info is greatly appreciated.
Thanks

sim card tray for optus x sleek 5080Q

jeffron1234 — Tue, 16 Feb 2021 06:42:46 GMT

Mobile repeater/ mobile signal boosters Australia

Ctails0 — Tue, 16 Feb 2021 06:18:06 GMT

Hi I know this question comes up a lot but I haven’t found a definite answer to this particular thought. I need a boost to my Optus signal for inside my home. I am not prepared to pay the $1400 for a Cel-fi one. I think Optus should be making an effort to subsidise these if this is the only one they will recommend. I have been in communication with “Mobile Signal Boosters Australia” who assure me that even though the product they recommend is called a “booster” and therefore should be illegal, they are allowed to sell them and they are a repeater so legal. Does anyone have experience with this company and does Optus accept the one they have listed as Optus ready.
https://www.signalboostersaustralia.com/product/signal-booster-voice-3g-300-sqm-power-line/

thanks for your help regards Carl

weird calls from telstra

tamanna7050 — Tue, 16 Feb 2021 04:06:22 GMT

I received automated calls from two mobile numbers (*****and *****) immediately one after the other. The automated message stated that my Telstra internet service will be terminated unless I take further action. Weird because I do not use Telstra as my internet provider. Don't know how they got my number. Anything Optus can do about it? Is my personal information registered with Optus secure? Please advise.

Send/receive images in SMS pixel 5

KTP66 — Tue, 16 Feb 2021 02:16:03 GMT

Recently upgraded from Samsung S8 to pixel 5. Cannot send or receive photos in messaging either on home wifi or on data.
Any ideas?

S21 Ultra not charging properly

BigKarl — Mon, 15 Feb 2021 21:21:35 GMT

It appears my S21 Ultra began having an issue last night where it will not charge. it is not a physical issue. It affects both wireless charging and cable charging. When first placed on the charger the charging appears to start. Within a few seconds charging stops with no notification.

This appears to be a similar issue experienced in the S20 models as per this link:

https://www.sammobile.com/news/samsung-galaxy-s20-charging-issues-troubling-some-owners/

I am wondering if a software fix is available for this?

cheapest no data plan

TMann — Sun, 14 Feb 2021 22:10:20 GMT

overseas with telstra account. need esim and want to pay no more than $10 monthly to keep my australian number for messages and voicemail only.

what’s optus got for me?

Can you please give me a list of the selected Myvideo Apps? Also is zoom included as a my video app?

Jw2020 — Sun, 14 Feb 2021 21:45:33 GMT

Apple music subscription

Mycheal4862 — Sun, 14 Feb 2021 20:17:51 GMT

I do not want to be charged for apple music, in other words cancel it

touchphone

Kazt — Sun, 14 Feb 2021 08:46:09 GMT

Hello

I recently found my husbands old Optus touch button mobile phone. It still works, but, I think has run out of credit years ago. Can he still receive calls with no credit? I have charged the phone. Works ok. I have tried to ring the mobile no. and it says - "unavailable right now, it will leave a text message". There is nothing coming up on messages.

Has the phone no. been cancelled, or does it just need credit to get it to work? Unfortunately I can no longer find the book that came with it. Next option is to go to a phone store??

many thanks Karen

Dongle

Louisa23 — Sun, 14 Feb 2021 08:40:24 GMT

5G on Employee Advantage Mobile Plans

Kduong01 — Sun, 14 Feb 2021 05:10:55 GMT

It does not specify this on the mobile plans for the Employee Advantage program, but do the plans also include 5G access like the regular mobile plans?

Friendly Reminder

Zoinks — Sun, 14 Feb 2021 03:30:42 GMT

Hi Optus,

Just a friendly reminder that my bill is not overdue. I will leave a reminder daily until the function to switch off friendly reminders becomes an option.

Thanks

Poor Technical Support

SK120573 — Sun, 14 Feb 2021 03:19:39 GMT

Poor service

So disappointed with Optus’ poor service , no one to help in the technical support as I am jumped from one place to the other. Very Very disappointing.

I have been with Optus for over 15 years, and this is how they treat their customers with no clue how to handle issues.

Apparently, I have a support case where I am told to see the progress, but best part is that the case is not assigned to my account so cant see. When you call the optus team, they say the case manger can only assign it to my account. It has been 2 days since then, I am worried something has happened to my case manager, as he is the only one in optus who can help......

So frustrating......

Sergii

Sergii1988G — Sat, 13 Feb 2021 16:12:14 GMT

I have 10 $ on my account, how can I order the Internet?

Optus Prepaid Money is being sucked up when phone is not in use

muyly — Sat, 13 Feb 2021 10:13:09 GMT

Wondering if I can seek some assistance with my prepaid SIM

I have recently discovered for the past 3 months, my prepaid recharge no longer last me as like before.

I am on an old $30 recharge for 45 days with 5GB data and it generally it don't even use 50% of it most of the time. However for the past 3 months, I've had to recharge well before my 45 days as my optus money just disappears. Just checking today available money compared to yesterday - bal tells me in 1 day I have utilised $13, which is crazy.

Would anyone have any insights why this maybe happening.

Many thanks

End of contarct

bruce7 — Sat, 13 Feb 2021 07:12:38 GMT

I am currentley on a $50 dollar per month mobile contact which was for 2 months and is due to end and was wondering what my option are?

Do i just keep the plan and pay month by month or change plans?

Phone Outright

RosiMynx — Sat, 13 Feb 2021 03:37:18 GMT

Why is there a bill to purchase the phone on my first bill payment? It’s a month to month

Optus software updates

Usernames — Fri, 12 Feb 2021 13:59:07 GMT

i have purchased a huawei p30 on optus. i have started up the device and it has no optus bloatware installed. however a new update has become available called OPTUS.AU 9.1.0.7(CT). in the details of the update, it says "Adds customised apps of certain network providers". How can i avoid installing this or at least avoid the optus bloatware?

Thanks

Samsung galaxy s20 5g stock

D8v3 — Fri, 12 Feb 2021 09:33:17 GMT

Hi,
Just wondering if samsung galaxy s20 5g model would be back in the stock?
Thanks

1300 and 1800 services not working on my land line

Buncs — Fri, 12 Feb 2021 06:14:31 GMT

I read my CIS today

It says that calls to 13/1300 numbers at 35c a call are not included in my plan. Didn't think that meant all 1300 numbers are blocked.

It also says if you want to call about your plan call Optus on (as indeed the red writing online) 133 937, or for complaints call that number too, or to call the ombudsman call *****.

I tried calling both numbers and the message is "your service does not support calls to this service" or something thereabouts.

I am pretty sure I used to call Centrelink for my sister and wait on my Optus phone. Looks to me that my new contract under NBN plan has taken away my ability to call any of these numbers.

Something is badly wrong with blocking free call 1300 and 1800 numbers from a land line and not being even able to call Optus itself is completely mindboggling.

I'll have to use my work supplied Telstra Mobile phone to even call Optus. Now that is bizarre.

John

Suspend my service due to lost phone

sahim — Fri, 12 Feb 2021 03:17:27 GMT

Please suspend my service due to lost phone.

how many megabites per email address

Davo1958 — Fri, 12 Feb 2021 01:27:47 GMT

Hi my webmail quota keeps telling me I ahve used nearly all my quota of 200mb but I have just read on the optus website you gett 500mb per email address, so why do I only have 200mb ??

irene

Charges

MichaelP1990 — Thu, 11 Feb 2021 23:33:48 GMT

Why am I getting charged for GS20 Ult 128BK 5G (1 of 36)? I'm assuming this is for 5G network however I was told top turn off because I wasn't receiving and able to make phone calls. How can I not be charged for this?

poor reception

Skotd — Thu, 11 Feb 2021 20:29:52 GMT

I work in Sydney CBD and get very poor reception in my office.

pin reset

hulixiwu — Thu, 11 Feb 2021 09:32:22 GMT

I am currently overseas and need to access my voicemail but cannot remember my pin. Is it possible to change/reset from overseas? Thanks

Voiemail

laurenrenfrey — Thu, 11 Feb 2021 09:10:04 GMT

My phone just rings and rings and callers aren't directed to voicemail, how do I fix this?

Optus Webmail exceedingly slow

David113 — Thu, 11 Feb 2021 05:43:09 GMT

Why is optus webmail so slow. It takes some minutes to log in and then more minutes to load the emails. Transferring to another folder, e.g. Spam, then also takes a long time.

I have good NBN connectivity and ALL other operations are satisfactorily fast. I note that this has been a (intermittent?) problem since at least 2016.

It is NOT a browser problem - I get the same performance in Firefox, Edge and Chrome.

Mobile internet

Chuquis25 — Thu, 11 Feb 2021 05:11:27 GMT

I have just moved to optus from Vodafone. I am south american by background so i am cleary not a racist. But it is absolutely frustrating to be out thru to India to talk to someone that all its gonna tell me is “you have excellent coverage in your address”.. even though I am telling him “i dont have internet, it keeps dropping off, i only get one bar and it is showing 3G!”... Why are all these companies going thru India why can we speak with an australian base customer call centre anymore!! Is bloody frustrating!

Why my MyData addon duration is too short?

nmhung520 — Thu, 11 Feb 2021 03:17:04 GMT

My MyData addon is only 14 days.
My friends have MyData addon last for 28 days.
What should I do to make the addon lasts longer?

Thanks.

I bought a new iphone 12Pro max with sim $39 . Total monthly $51+39 = $90

kalam570 — Thu, 11 Feb 2021 00:46:34 GMT

I bought a new iphone 12Pro max with sim $39 . Total monthly $51+39 = $90 & just yesterday. Can I get $500 credit . I bought through online & with Optus.
Your Sales man ' didn't offer me any other benefit like 1 year freeTV shows.
Is there any other offer for my newly bought "iphone 12 pro max" whih was hidden by 'Sales people'!

Thanks,

Mohammed K Alam

David Collins Drive, Endeavour Hills

Optus 5g phone price match???

GTH — Wed, 10 Feb 2021 11:45:52 GMT

I was trying to upgrade my phone plan and get a price match on Oppo find x2 pro (JBHIFI, Officeworks and other major retailers all selling it cheaper), but the sales on the live chat simply refused to do price match, claiming this phone is not on their price matching list. A bit disappointed that Optus can’t keep its price match guarantee.

Abnormal pike of mobile data usage

cinta1996 — Wed, 10 Feb 2021 08:57:12 GMT

Hi,

I recently got a barrage of messages saying I've used up my data and it's applied another 1gb for $10. I received 14 of these messages over 3 days. I agree that I went over initially, but I disregarded all the follow-up messages as I assumed it was a bug that had caused multiple of the same message to send. There was no way I went through 14gb of data within that time period. I was only web browsing on my laptop using my personal hotspot from my phone, and I have it password protected so I'm sure nobody else was able to get on it.

Is there any way I can dispute this? Has anyone had much luck with this sort of thing? The bill is going to be close to $200 and I won't be able to afford it.

My Cases in app

mowgli — Wed, 10 Feb 2021 07:36:12 GMT

I have an open case, however when I log in to the app and click Help then click My Cases I just get a blank screen. Is there a way to see My Cases from desktop? The case manager keeps replying via the app but I can't view the replies or answer them. I tried asking in live chat if there was another way to see the messages however was fobbed off that I would be contacted today (I have been, but only via the app!) I've tried force quitting the app, clearing the cache, even restarting the phone, all the usual ideas but still can't see anything in the My Cases screen.

iPhone 12 paint peeling off

Manrico — Wed, 10 Feb 2021 04:08:36 GMT

I have had my iPhone 12 since November 2020 and the paint is already peeling off.

Phone has never been dropped.

I've read about this issue from other owners, same issue.

Is this issue covered by the warranty?

Thank you.

Can't access my voicemails

Dermotjudge — Tue, 09 Feb 2021 23:25:29 GMT

Hi Optus Team,

I can't access my voicemail. My number is *****and when I enter it into the phone when prompted after calling 321, it rejects straight away.

Regards,

Dermot Judge

Mobile internet

peternsheryl — Tue, 09 Feb 2021 22:58:49 GMT

I have mobile reception but internet connection is very slow or not working at all.

Mobile phone billing

Melanie1727 — Tue, 09 Feb 2021 21:11:49 GMT

Good morning
I am needing to speak to the financial hardship team about my bill.
If someone could please let me know how to contact them.
Thank you

What is the cheapest pre-paid plan that allows me to send International SMS?

nmhung520 — Tue, 09 Feb 2021 18:48:11 GMT

I need to send SMS international to UK and USA.
I would like to know which plans are available and how to use them?

Thanks.

Scheduling WiFi off & on

sue_in_oz — Tue, 09 Feb 2021 05:20:24 GMT

Hi There

I have a Sagecom FAST 3864V3AC which has both 2.4GHz & 5GHz capability.

I know how to manually turn off one or both "channels" but I am wondering if it is possible to schedule an on & off time for say the 2.4GZ "channel"?

Thanks

Sue

Order

Benjaminjohn — Tue, 09 Feb 2021 04:49:00 GMT

I've ordered a new phone but I'm unable to track the delivery

Accidently bought Sim Starter pack , can i still use to recharge my credit?

fxxxrr — Tue, 09 Feb 2021 01:38:20 GMT

I accidently bought a prepaid sim starter pack, can i still use that to recharge my existing prepaid credit?

Prepaid activation - try in 15 minutes error

xman8 — Mon, 08 Feb 2021 10:34:27 GMT

Hi team,

Porting into Optus Prepaid and keep getting this error - We're sorry but the maximum number of attempts with your port number has been reached. You can try again in 15 minutes.

Its been 6 hours since and its not letting the order progress. Seems to be stuck and a common issue on these boards.

Can someone please help me with this activation?

Optus Website temporarily unavailable

Optus — Sun, 07 Feb 2021 22:57:57 GMT

Important update from the Yes Crowd team.

Due to a fibre break near our Mascot exchange, some people may be experiencing issues accessing Optus.com.au. Technicians are working to restore site access as a priority.

Customers who wish to access account information or assistance can do so via 133937.

For general enquiries, you can reach out to us here on Yes Crowd.

Optus apologises for any inconvenience and thanks customers for their patience.

4G Home internet super slow!

Zoepatootsie — Sun, 07 Feb 2021 11:17:11 GMT

4G keeps fluctuating and super slow to load sometimes even less than 1mbps speed. Optus said there’s no outages in our area. I can’t even load the webpages in my phone when browsing.

Huawei B818-263 Modem ONLY

digitizernz1 — Sun, 07 Feb 2021 09:53:55 GMT

Hi All. I have a Huawei B818-263 which for all accounts works very well. I am now wanting to connect a TP-Link Archer D9 modem/router to it to serve as my wifi router only to provide the USB port availability for my media drive and have the B818 only function as a modem. I am having no success in making it work. Can anyone guide me please on what needs changing in the devices and how it should be connected? I assume the D9 should be set to Router only mode and Wifi be disabled in the B818. Not sure about the Bridge Mode and DHCP items though. Thanks in advance 🙂

Sagecom f@st 5366 NT Old Password still connects

CinziaCremona — Sun, 07 Feb 2021 09:51:38 GMT

I change the password on the router sagecom f@st 5366 but all devices remain connected on the old one. It doesn’t feel secure. What am I doing wrong?

Best Phone Plan

Emma03 — Sun, 07 Feb 2021 07:36:09 GMT

What is the best plan for the IPhone 12 Pro Max? I’m not wanting to spend to much per month
Also my phone is currently in my dads name but is unable to come with me to get a new phone. We have 3 phone on the one plan so 3 different number when I get my new phone it will be in my name am I able to get this number on the new phone? And my brothers phone broke so he’ll be getting this and the number that belongs to him will go in to this phone. Is this all possible with out my dad if I get him to ring or something while I’m I there? We are in need of phones for work purposes and I’m the only one that can get the day off

My SIM card won’t activate

JLWK — Sun, 07 Feb 2021 05:38:12 GMT

data

debsaf — Sat, 06 Feb 2021 12:46:15 GMT

my daughter's phone is on my family plan and it only connects to wifi. As soon as she leaves the house her data doesn't kick in. And yes, the data is switched on.

Customer service

Drew1977 — Sat, 06 Feb 2021 01:41:13 GMT

Oi I need to speak to a Optus rep

Icebreaker

Drew1977 — Sat, 06 Feb 2021 01:38:42 GMT

Oh wow thanks Optus I desperately need to speak to a customer service representative and you inform me I've unlocked an icebreaker achievement. Wankers

Recharge

Drew1977 — Sat, 06 Feb 2021 01:36:41 GMT

Does anyone else think Optus has the absolute worst customer service ? I'm regretting using this carrier

changed plan to epic date with 30$ credit but has already used up 10$ ?

ziplock — Fri, 05 Feb 2021 05:41:36 GMT

changed plan to epic date with 30$ credit but has already used up 10$ ?

Wifi outage

Mng — Fri, 05 Feb 2021 00:10:46 GMT

Are you installing 5G in 2519 area without informing people?
We haven’t had a proper wifi connection for the 5th day.
Please advise whether 5G is going to be installed and when the maintenance is finished. Cheers

Does S21 base model come with a pre-installed screen protector

Tony27 — Thu, 04 Feb 2021 23:50:10 GMT

I was wondering if the S21 base model comes with a pre-installed screen protector (not the first layered film when you open the box but the one between the film and actual screen) like S20.

There's conflicting information online. Some say there is, some say there's not and some say depends on where you get the phone from. It seems like the S21 ultra does come with a pre-installed screen protector however I was wondering if the base model does as well.

Many thanks

Pre-paid Recharge

KatFoster — Thu, 04 Feb 2021 01:54:58 GMT

What happens to my plan if I forgot to recharge my mobile? Can I recharge my mobile using the app, or will I have to go into a store?

Mobile service canceled - need help

jimmyjamm — Wed, 03 Feb 2021 22:20:36 GMT

Hello,

Ive been a customer with optus with the same mobile number for well over 10 years now. The last 2 years ive been living abroad and changed my mobile plan to a prepaid service to try and keep my number. Ive recently discovered that the service has been canceled and i no longer have the number. Im currently still STUCK overseas due to covid and am actively trying to get back. I do plan on signing up to a new mobile plan the moment i touch down but am wanting to keep the same number.

Ive been unable to use the optus messaging service on ANY device so this is my last resort. Where do i do from here? Is there some way to have this prepaid service with my number restored until i return?

Thanks in advance!

A third-party kept asking me to make payment

Fan0103 — Wed, 03 Feb 2021 15:30:17 GMT

I am currently overseas so I haven't used my Optus phone number for over half a year. So, I guess my account has already been restricted.

But recently, I kept receiving emails from a third-party company to pay my bill for 225$. And I clicked the link on that email and finished payment.

But I am still receiving the same email from that third-party company. I just want to know if my bill is paid and how to pay the money to stop receiving emails from that third-party.

NUMBE SHARE STILL NOT WORKING

Jojo1966 — Wed, 03 Feb 2021 09:31:56 GMT

Almost 10 days and opts still can’t number stare to my new Apple Watch SE. Was working perfectly with my old network. Technicians have had me pair, unpair, erase, pair, unpair, erase, pair etc etc. They then issued a new sim - so I replaced the sim, unpaired and re-paired the watch added the mobile plan but it still says no mobile data plan on the watch and not in use on the phone. 10 days.......

Data Rollover

madmacuser — Wed, 03 Feb 2021 04:20:34 GMT

In March 2020, I subscribed a 365 days expiry prepaid plan with 60GB data (30GB original plus 30GB bonus, making altogether 60GB in total). Since the start of COVID-19, I left QLD returning to my home country in end of March 2020. The Optus app shows that I still have 60GB data unused and my sim is expiring soon. I just wondering if I recharge and change my plan to, say, 42 days expiry, will I retain the 60GB data as rollover?

Many thanks in advance.

Terrible mobile coverage

Inov8 — Wed, 03 Feb 2021 03:48:10 GMT

Please help me understand why Optus mobile coverage in Little Bay (NSW) is so terrible? I have called Optus customer support (12 months ago) only to be told there are faulty towers and no idea if/when they will ever be fixed.

Unlocking

Juliana1999 — Wed, 03 Feb 2021 02:43:26 GMT

Hi all, my grandad has purchased an Oppo A72 and sadly he didn’t know it was locked to Optus. When I try to formally unlock the phone on the Optus website it tells me that the device is not locked but when my grandad puts his sim in it it will not activate and says it is locked. Please can anyone help.

Apple Watch series 6 - One week old, now saying No SIM

e328606kate — Tue, 02 Feb 2021 23:31:31 GMT

Hi All,

My Apple watch Is now one week old, I have apple iPhone 7.

I got the new Apple watch one week ago from HARVEY NORMAN, they out me on an Optus plan, eSIM apparently, watched worked fine for 4 days, now saying NO SIM?

I don't know what else to do? should be linked to mu number: *****

The SIM number is: *****

CAN some one please assist?

(Randomly apple did an update Sunday Morning and since then it hasn't worked?)

Thanks

e328606