rss.livelink.threads-in-node

Huawei B818 - 263 slow speeds

TheGMac316 — Fri, 26 Feb 2021 03:41:47 GMT

I got this today it was going all well until a few hours ago where now im only getting these speeds

I tried logging into to mobile broadband but its not accepting the password on the bottom of the modem.
Anyone know how to fix this issue? Optus customer support wasn't much help

sagemcom 5366 lte

spuddo1 — Thu, 25 Feb 2021 09:37:42 GMT

The Network light is red. I am able to use everything normally, so what is going on? I have searched for a manual that might explain this to no avail!!!!

Landline phone

Shaik123 — Thu, 25 Feb 2021 08:35:01 GMT

My landline phone rings outgoings, but doesn’t ring on incomings. It doesn’t ring at all. It has started happening after NBN installation. Currently it is connected to Optus modem. How can i get it to work?

Wireless Broadband speed dropped from 25 MBPS to 3.5 MBPS

emmsee — Wed, 24 Feb 2021 13:05:18 GMT

I've been 2 years on the Optus Wireless Broadband (500gb/month) using a Netgear AC800S modem connected to a 4G MIMO Antenna, connected with LCU400 Coax.

Until this week I regularly (school Holidays excepted) got 25 to 32 MBPS and suddenly it has dropped to .8 to 3.5 MBPS - slow as dial up!

I've changed the sim to my phone - same result (my phone's an unlocked Telstra mobile and I regularly get 80 MBPS on it, with a Telstra SIM in it).

The Optus Tower is 1.4 KM (ATCF) in line of sight of both antennae. The tower runs on 700, 1800 & 2100 MHz (4G+)

I've rebooted the modem 8 times and the devices numerous times.

Modem firmware is UTD.

I've rebooted my laptop, Chromecast Google TV, both mobiles and a Roku box.

I've disconnected all devices from WiFi and Bluetooth, isolating the laptop as the only device connected to the AC800S.

My devices are all within 2.3 metres of the modem.

I run a VPN, but the difference with/without VPN enabled is negligible.

No outages reported at Optus.

I'm at Gloucester NSW.

Anyone got any advice for me?

cheers

Mike

How do I add a VOIP handset to Loop?

Kempatron — Tue, 23 Feb 2021 05:50:38 GMT

We are running Optus Loop and have a main phone provided by Optus. I need to add a new phone and the company next door has given us a Yealink cordless phone. I can't find the details needed to register this to the Loop SIP server, is it possible to do or is this another locked out thing?

C62199

Matt-ARN — Tue, 23 Feb 2021 04:17:47 GMT

Hi All,

I was wondering if i can have the date this change was submitted?

Change Reference Number: C62199
Start Date & Time: 28/01/2021 23:59:00
Finish Date & Time:29/01/2021 06:00:00

Cheers Matt

Messages from Optus re Static IP Allocated.

WoyBoy — Mon, 22 Feb 2021 19:50:47 GMT

I am receiving emails from Optus advising a new Static IP address has been allocated. Each message has a different IP address. I have not initiated any requests. I am on NBN FTTN? Are these messages legitimate?

Unknown phone call

pkmac — Mon, 22 Feb 2021 15:08:33 GMT

On my December bill I have a charge of $207.05

It is from Albania a call that lasted 1h 46min

This was not made by me. My bill is always $125 per month and I pay by direct debit so I assumed you would have seen this as an anomaly. I think it's a scam.

Please reimburse my account

my media hub

ip123 — Mon, 22 Feb 2021 13:46:28 GMT

not all of my recorded tv is appearing in my media hub and I was wanting to look at the recording on my laptop. how do I move it to the media hub?

FETCH MOBI APP

Chicho — Mon, 22 Feb 2021 12:47:52 GMT

I download the fetch mobi app on my phone, open the app on the right hand side appear the "Chromecast icon", I'm watching CNN , but when I touch the Chromecast icon to cast on my bedroom tv , only give me an option to "my device ", my phone is on the same network.

Retaining Optusnet email when movong from Cable to NBN

GBall — Sat, 20 Feb 2021 19:19:03 GMT

I am moving from Optus cable to Optus NBN.

Will my Optusnet email be automatically transferred as well?

This is essential to me as it would be extremely difficult to change my email with all my contacts and links.

Thanks.

Moving home

CLI-938 — Sat, 20 Feb 2021 00:53:01 GMT

Hi everybody, We are selling our home and will be living in rented premises for a while.
I want to still access Optus sports wherever I am. Should I keep my subscription as if I had a residence or return my fetch box?

Unable to port forward to view CCTV remotely

Highway1981 — Fri, 19 Feb 2021 23:31:35 GMT

Good Morning,

I have recently connected my CCTV to the internet and I have been able to view the camera on my phone whilst I am connected to the WIFI, however I have been unable to connect outside the LAN. I have completed the port forwarding, however I haven't had any luck.

I have checked my port and I keep getting informed that it is closed despite it being open.

I have a Sagemcom 5366 TN modem.

Thanks for any assistance.

Connecting Telephone Copper wire to Optus cable so NBN Box can be positioned further back.

Loomy — Fri, 19 Feb 2021 23:05:43 GMT

I had an NBN serviceman come to connect me to the NBN...Currently, I have been using Optus Cable...

I needed the NBN Box in my home office in the back garden of my house but he said he would/could only install the box closest point from the pit to a power point and copper wire.

So...I needed the NBN Box (and Optus modem) about 200 feet further away than the closest point it would have been set up.

He suggested as a solution to my problem was to get an electrician JOIN the phone copper Wire to my existing Optus cable which runs all the way from the front of my house to my office at the back and then get the NBN technician to install the NBN Box in my office from the Optus cable now connected to the copper wire phone line.

Cold anyone please tell me whether this is a viable methodology and the way to get the NBN Box into my office versus the front of the house about 300 feet away?

Thank you.

Loomy

Fetch box

Mrcool — Fri, 19 Feb 2021 20:53:24 GMT

New fetch box is frozen half way during first startup

Black screen fetch top box not working

Anthony13 — Fri, 19 Feb 2021 18:59:38 GMT

Iv gone through all of the trouble shooting my internet is working on other tv’s and devices but the fetch box is just shows a black screen. Iv tried it in other tv’s with the same outcome?

Cable disconnection

Eleniinsydney — Fri, 19 Feb 2021 07:07:58 GMT

Dear All

When optus says that I will be disconnected on the 26th Feb from my old cable internet.

What exactly does this entail, do they come to my home and physically disconnect or is it just completed by them remotely.

Any help would be appreciated.

thanks Eleni

Relocating .. yesterday!

FiledinPenske — Thu, 18 Feb 2021 08:45:45 GMT

Hi Optus /Contributors
I’ve just moved house and it’s been so frantic I have not had time to ask optus to relocate me. The website advises me to go online but it could take 5 business days and I work from
Home in a high level Job. Is it better to ring.., and where do I start? It was so easy with electricity ... I thought it would be the same with same telco... Thank you.

Fetch TV no activation screen

Vikkik — Wed, 17 Feb 2021 06:15:08 GMT

I received a Fetch Mighty box yesterday.

After connecting to the internet the box gets stuck on "starting" and does not go to a screen where the activation code can be entered.

All troubleshooting has been done. Soft reset and hard reset and it is still not working.

Anyone got and ideas?

How to configured the pppoe on optus ultra wifi modem

Alexer_Eternity — Wed, 17 Feb 2021 05:24:12 GMT

I am planning to use my Optus wifi modem with another isp, how can I configure the pppoe of the optus wifi modem?

Recurring disruptions of my internet

PZeimer — Wed, 17 Feb 2021 03:59:00 GMT

I am very disappointed in my NBN internet as I am experiencing disruptions of my internet on multiple occasions

"More work required" NBN HFC Connection

tsauravm — Tue, 16 Feb 2021 22:50:05 GMT

So, I am moving into new apartment and found that NBN is not available at that place. When I check from NBN website it says "As a result of a global equipment and component shortage, we are not currently taking connection orders for your premises". But, when I check for other units 1 to 5 in same building they are connected to NBN. So I am not sure what is the issue here and how only that unit is not connected to NBN.

Slow / non-existent Internet Speed on Optus NBN

RedVortex — Tue, 16 Feb 2021 22:08:42 GMT

Since 8pm last night, speeds measure between 0.2 Mbit/s to almost normal (50 Mbits/s), pretty random

Mostly around 5 Mbits/s download. Upload is very slow too

Ping latency is always around 350 ms, normal is around 20 ms

Same issue with neighbours but this doesn't show on fault outage map.

Optus has no idea that this is happening, in fact they seem to not be able to diagnose this issue remotely, their first line support can only do a line test (which is perfectly fine)

Of course a lot of references to "NBN problems" which this is not, as NBN part is working fine.

Returned fetch box still being charged

Grumps33 — Tue, 16 Feb 2021 21:14:25 GMT

Anyone know how long it takes for a fetch box to be received by Optus? I returned mine 8th Jan and it is still on my bill and still showing in my Optus app. I’m getting frustrated having to constantly monitor bills to get someone to fix them and remove charges.

WAN light

SandraOConnell — Tue, 16 Feb 2021 11:30:46 GMT

Setting up a new modem but the WAN light does not appear to light up!

Also the MyOptus app isnt woorking, it keeps telling me to register and sends me SMS messages for a new password.

This is extremely frustrating, consider Optus lost my order from 15.01.21 and I had to revisit the shop where they informed me my initial order, wasnt ordered and now I unable to get assistance from their said 24/7 Assistance Team!!!!

Phone blocked

Max27385 — Tue, 16 Feb 2021 09:39:45 GMT

I’m trying to pay my overdue bill but my account just goes to a page saying contact us. I can’t use chat as that’s the only page that it will show when I log in.

HFC Arris CM8200 modem gone after power outage?

BlackMonk — Tue, 16 Feb 2021 08:04:18 GMT

Been on HFC Optus for a while without major issues or drop outs, until last night.

We had a power outage, and since i got up, and we had outages in the past.

(modem is plugged into a very good quality surge protector powerboard)

Pings have been going around 300ms-400ms and with speeds between 15mbps down and 0.10mps up.

nothing has changed, it's not the network cable, and during the speedtest directly into NBN Arris modem, not the optus routers, i get consistent pings of the above.

while i wait for NBN to come out...Just wondering if anyone else experienced anything similar to this?

Canon printer ts8060

nbbrett — Tue, 16 Feb 2021 06:44:52 GMT

I have been on the NBN for a while now. My printer is not working on my network anymore. The only thing to chance is our address. We moved in December and brought with us our Optus modem and our printer. Since we have been in the new house our we are unable to connect to the wifi and print from other devices. This is getting very frustrating as well as ridicules. None of your settings have changed

Slow as a snail

Hannelly — Tue, 16 Feb 2021 01:31:26 GMT

Can you please check pur connection as it is CRAP.
44 Glenayr Avenue Denistone West NSW 2114

sagemcom 5366 guest network

ozlowes — Mon, 15 Feb 2021 00:54:58 GMT

Does the sagemcom 5366 have a guest network. I have a tenant that I need to share internet access with. I don't want to give them my password and compromise my network security. I have had conflicting information from Optus customer service.

Outage in salisbury sa

Dave_kerry123 — Sun, 14 Feb 2021 21:41:14 GMT

How long is the outage going to last

NBN and landline

max_smart — Sun, 14 Feb 2021 04:48:53 GMT

Why does my land line phone alert me to voice mail messages ?? Where ere they held and what are they ???

Trouble with BYO Router on FTTN HFC NBN

liamkoni791 — Sun, 14 Feb 2021 02:56:40 GMT

Hello Everyone,

Finally setting up my own router on my internet connection. I am having trouble getting the internet connection properly configured on the new router. Particularly, the router gives options for VDSL/ADSL/Ethernet and I am not sure which one I should be using, or how to configure their respective settings for authentication and what not. Currently, I have it set to ethernet and there is a mere trickle of internet coming through, nothing like the previous setup, which leads me to believe there is an issue with authentication or something with Optus. Can someone please help in terms of how the setting should be configured for a setup like this:

Previously I was connected using a Sagemcom F@ST 3864V3 HP Router provided by Optus. I am now attempting to use a D-Link DSL-3900. Hardware-wise I have connected the NBN box -> D-Link WAN and then D-Link LAN 1 -> Sagemcom WAN, with all my devices' internet connections coming out of D-Link LANs 2/3/4. I have also port forwarded ports 5060-5061 to the Sagemcom to preserve the phone line.

Optus sports lag

Joshua888 — Sat, 13 Feb 2021 13:58:01 GMT

Optus sports is constantly buffering even on the lowest possible quality. I am streaming on a laptop with the latest version of Chrome and Firefox (I've tried both). I have turned off all other network devices and still can't stream properly at 270p I have optus 4g home internet with 5 bars and can stream Netflix, stan, disney+ and kayosports with no issues whatsoever. Any suggestions appreciated because I I out of ideas.

Broken modem

pennyjulian — Sat, 13 Feb 2021 09:22:12 GMT

My modem has been returned to Optus for repair and has taken over 3 weeks. Can I use my Optus SIM in another modem?

Letting off steam

The_Fonz — Sat, 13 Feb 2021 00:59:08 GMT

Hi Guys

1. Can someone please inform me on how to contact Optus Billing. I don't have a smartphone, so cannot use the App.

2. I log into my Account and try and contact them via a message and it just goes around in a loop with no access to someone at Optus.

3. I call the 133 937 Number and wait for more than 40 min on hold. I thought this was a communication Company

Its starting to get frustrating as Optus Keep sending me SMS Reminders about paying my upcoming bill when I don't even have the bill in my hands to check. ( I prefer they send it via post).

Can someone please write down a step by step guide on how to either chat online all talk to someone from Optus so I can get this rectified

Thanks

What is this and can i get it removed

Suzieq21 — Fri, 12 Feb 2021 10:08:38 GMT

Ok we have a large green optus labelled box on our footpath that is stopping us from properly accessing our side yard with a trailer, I have contacted optus numerous times with no replies and no responses but finally I got a answer from optus saying they have no idea as it couldn't be a optus product it would be a council issue as they don't have any boxes.
Now the box is as big as a suitcase and has optus broadband written on the top, the inside contains big warning saying optus telephone line, is optus telephone still active anymore ??
Back ground is we are in a underground power suburb so obviously optus installed underground phone cables and these must be service check points.
Anyone have any ideas??
Cheers

Why is my 5GHz WiFi not showing?

kennychenokia — Fri, 12 Feb 2021 09:57:21 GMT

Why is my 5GHz WiFi not showing?

Fetch tv retrieving deleted items

Jenmo2john — Thu, 11 Feb 2021 04:35:30 GMT

I accidentally deleted all my recorded programs. The message says 'recently deleted programs are kept here until space is required on your Fetch box'.

I have followed the instructions to retrieve the deleted items, but I am not getting the list. There is definitely heaps of space.

Any suggestions would really be appreciated.

Regards, Jenni

internet NBN

bluey1952 — Thu, 11 Feb 2021 03:50:25 GMT

took about 15 minutes to login to yes crowd, have NBN never had this trouble just got worse and having trouble wifi to printer any solutions out there

Website security

Prod — Wed, 10 Feb 2021 18:49:40 GMT

How can I get a SSL certificate and secure my members.optusnet website?

New modem

richardk — Wed, 10 Feb 2021 04:31:01 GMT

Hi Crowd,

Modem hardware version FAST5366TN-A

Software version SG4Y1T0002023

I am trying to connect to connect a hard disk to the modem (NBN fiber/cable) and at last have managed to see its content in my network (LAN). 2TB hard disk formated exFAT, SMB activated. What I can see on network is kind weird (strange names like Disque_partage, ryscl, usb etc). If connected to PC via USB structure of the disk (Disk name: USB), test file path on the disk USB (E:)\Video\Serial\S01E01.mp4. I can live with it on network as I can see path 192.168.0.1\usb\Video\Serial\S01E01.mp4 as I can handle it. However in my tv with optus Fetch Box my test file S01E01.mp4 file can only be played as audio. And in My Media Hub I can see GATEWAY-USB(named device)\Music\By Folder\sda2\Video\Serial\S01E01. Can anyone please enlighten me and what I'm doing wrong. I thought that both devices from the same source (Optus Fetch Box and modem) should not cause any communication problems. For your info I have also Synology Disk Station and communication with Fetch Box is perfect.

Thanks in advance
richardk

Modify login password for device management

Soniapinto — Wed, 10 Feb 2021 04:22:23 GMT

Hi,

While using my wifi, I was advised to modify my login password. I clicked on the link and it took me to 192.162.8.1. I entered my user name and password correctly and on entering it took me to quick setup page

In the quick setup page I unclicked same as wifi password and it asked me to add a new password and confirm password. Once I did that there is no button to continue to next step or save. I’m unable to proceed and don’t have internet because of this

Genuine Emails in Webmail Folder

StephenH — Wed, 10 Feb 2021 04:07:27 GMT

Took forever but I waited long enough in Webmail for the 43 entries in the SPAM folder to load & I found genuine emails in there that I had been waiting to arrive in my desktop mail client.

I managed to move the emails to the inbox, but how to I tell Mr Optusnet that these are genuine emails I want to receive & not to censor them to SPAM? I cannot see anyway in the SPAM folder to say they are NOT_SPAM.

Thanks,

Stephen

Planned nbn maintenance

JenWren — Tue, 09 Feb 2021 23:12:21 GMT

Why on earth do we have planned maintenance in our area every 2-3 weeks?????

Fetch Box: delay in channel change after latest upgrade

DaveMurray63 — Tue, 09 Feb 2021 07:23:57 GMT

Okay -- just completed the Fetch upgrade to Chandler. Since completing this there is a major delay (black screen for up to 15 seconds ) when performing a simple channel change. Yes, I have performed ALL the troubleshooting advice, and the remote batteries are fine. What to do?

Introducing the Optus Ultra WiFi Booster

Optus — Mon, 08 Feb 2021 13:07:54 GMT

Stream, game and browse in more places within your home, all at the same time with the new Optus Ultra WiFi booster.

Stay connected to the Optus Family Internet Ultimate plan for 36-months and we’ll cover the cost of your first Booster.

Learn more about the Optus Ultra WiFi Booster below:

Reduce WiFi blackspots.

Your WiFi coverage may not extend to some areas of your home. This could be due to the size or layout of your home. By incorporating the Optus Ultra WiFi Booster into your Home internet setup, your family can enjoy more uninterrupted, wall-to-wall WiFi coverage

Connect more devices with faster speeds and less interruptions.

The Optus Ultra WiFi Booster comes equipped with next generation WiFi 6 technology, allowing more users in the home to download from their compatible devices at the same time without significantly effecting download speeds.

Fuss free setup and seamless modem connectivity.

Connect to your Booster using the same WiFi Network name and password as your modem, there’s no need for a separate login. Compatible devices can also take advantage of WiFi roaming, ensuring that no matter where you are in the home, your device always connects to the strongest available WiFi Network.

How do I get an Optus Ultra WiFi Booster?

If you sign up to the Optus Family Internet Ultimate plan and stay connected for 36-months, you’ll receive one Optus Ultra WiFi Booster at no additional cost.

You can also add up to 2 additional Boosters for a total of three on the same account. Additional Boosters can be purchased outright at a one-off cost of $216 or paid over time on a device payment plan over 12, 24 and 36 months.

Note: If you’d like to add an Optus Ultra WiFi Booster to your existing nbn plan, you can do so by adding the Booster as an accessory. You can choose to pay for your Booster outright or over time on a 12, 24 or 36 month device payment plan.

You must be using either the Sagemcom 5366TN or Optus Ultra WiFi modem and be on an eligible nbn plan. A limit of 3 Optus Ultra WiFi Boosters per account applies.

Device specifications

Hardware

Triple Core CPU (ARM A7 @ 1.5GHz)

Broadcom system-chip and WiFi chipsets

256MB Flash memory

256MB RAM memory

2 x Gigabit Ethernet LAN ports 10/100/1000 Base-T

Case assembly and plug-pack

Contemporary curved design with non-scratch rubber feet

Small size - only 14.5 X 11 X 6 cm

Energy efficient MEPS VI plug-pack

Wireless Connectivity

AX3000 system

Dual-band 2.4GHz and 5GHz

2.4 GHz band: WiFi 6, 802.11ax, backwards compatible with 802.11b/g/n WiFi devices

5 GHz band: WiFi 6, 802.11ax, backwards compatible with 802.11a/n/ac WiFi devices

4x4 wireless backhaul to compatible Optus modem for strong high-speed connection

WiFi Beam Forming

WiFi Roaming

WiFi Roaming 802.11k/v

WiFi Band Steering

Home WiFi mesh system formed between the Ultra WiFi Booster and compatible Optus modem for maximum WiFi coverage and speeds

Q: I have a large house; can I take more than one Booster?

Yes, whilst one booster is generally enough for most households, you do have the choice to add up to 3 additional Boosters. These additional boosters will have an extra cost associated with them and can be taken on a 1/12/24 or 36 months Pay Over Time Basis.

Q: What modems can I use the Booster with?

The Optus Ultra WiFi Booster will work with the Sagemcom 5336TN and Optus Ultra WiFi (5366 LTE) Modem.

Q: Where should I place my Booster for best results?

You should place you booster somewhere elevated off the ground, within 2 meters of your Modem and away from other sources of interference, such as microwaves or refrigerators.

Q: Can I pay for my Booster in store?

Unfortunately, not, If you wish to pay for you booster outright, the cost will be applied to your next

Q: Can I switch to the new Optus Family Internet Ultimate plan?

Yes, you can. If you’re out of contract or on a month-month plan you can switch to the new Optus internet Ultra plan at no additional cost.

If you’re still in contract or wish to change your plan without recontracting, a fee may apply. You’ll be advised of any extra costs before we change your plan.

To find out more, message us via the My Optus app.

Q: Where can I find setup instructions?

Setup instructions including placement tips can be found in the Quick Start Guide that’s included within the packaging of your Optus Ultra WiFi Booster.

Q: Where can I find Optus Ultra WiFi booster troubleshooting instructions?

For troubleshooting instructions, follow the steps outlined up on our Optus Ultra WiFi Booster support page.

Want to learn more? Leave us with a comment below. Our community mod team are always happy to lend a hand 🙂

Optus landline

jenny3798 — Mon, 08 Feb 2021 04:36:06 GMT

my Optus business landline has suddenly changed and displays as a "private no caller ID" to the recipient whenever I dial out. I cannot change this option on my phone, What has happened and how can I get my number to display, as a business I do not want people to disregard my calls because they do not know who it is from!

Sagemcom internet light is red

wallave — Sun, 07 Feb 2021 09:43:05 GMT

My som rebooted either the modem or router now the internet is not working and the sagemcom ‘internet’ light on the fron is red? Has anyone got any ideas please??

How to connect a JBL link10 speaker

Shirlc — Sat, 06 Feb 2021 21:21:15 GMT

How to connect a JBL link10 speaker

Dynamic DNS services

ShadePhoenix — Sat, 06 Feb 2021 13:27:00 GMT

Wondering if optus could update the firmware for the modems to included more DDNS services to connect to, mine currently only have Dyndns.org and TZO, one of which doesn't exist anymore.

If anyone has any work arounds for the mean time that would be appreciated too.

Casting Fetch to Chromecast from iPhone

Guzzi850 — Sat, 06 Feb 2021 07:45:36 GMT

Is casting Fetch to Google Chromecast from iPhone possible if so how do you do it? Currently can only watch it on the phone.

Manually Specify DNS

ImTheTom — Sat, 06 Feb 2021 04:12:21 GMT

Hey,

I have an Optus Ultra Wifi modem and I want to manually specify the DNS. It seems like I can do it on this page.

But I can't seem to find a way to save the details. Anyone know how to fix this?

Remove Optus Vision Box & Cable from house

Geestar — Sat, 06 Feb 2021 01:59:26 GMT

Hi,
I have an old (previous owners) Optus Vision box that I need removed from the side of my house. Every time I go through on the phone it ends up with the NBN people who seem very confused and don’t know what to do with the non NBN request.

There was no tv option when I rang the Optus number.

Thanks

5G plans for existing plan

max_smart — Sat, 06 Feb 2021 01:53:23 GMT

I have a Optus mobile plan and an old 4g samsung Galaxy mobile phone. Whats the best and least costly way of migrating to a 5G plan and phone

fetch

geronimo — Fri, 05 Feb 2021 23:16:30 GMT

still not confused; i've got fetch mighty bundle with optus, does this mean to use multiroom feature i have to lease fetch mini through optus and cant buy a mini from harvey norman? and does it cost $10 or$5 per month. Thanks

ever since moving to Optus/NBN dropouts double digets every day....

heskie — Fri, 05 Feb 2021 04:59:46 GMT

Call-Diversion-issue-on-Optus-Home-Phone-via-NBN

Mike54 — Fri, 05 Feb 2021 04:16:24 GMT

Exactly the same issue as https://yescrowd.optus.com.au/t5/Broadband-Telephony/Call-Diversion-issue-on-Optus-Home-Phone-via-NBN/m-p/590502.

Diverted calls ring twice then hang up only occurring since NBN connected.

Thanks,

Mike

Terrible ping to Sydney

harleyzz5 — Thu, 04 Feb 2021 05:07:30 GMT

3 days ago the ping to Sydney from my area completely broken. I live in Peakhurst. I'm not along by the way.

Recurring high ping on Optus NBN FTTC - Optus Broadband - Whirlpool Forums

tracert www.optus.com.au

Tracing route to e6356.a.akamaiedge.net [23.32.52.190]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms mygateway [192.168.1.1]
2 317 ms 337 ms 348 ms 175.35.0.1
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 272 ms 261 ms 283 ms 52gdgp02-hu0-6-0.gp.optusnet.com.au [210.49.114.90]
7 254 ms 274 ms 273 ms 198.142.144.90
8 292 ms 311 ms 288 ms a23-32-52-190.deploy.static.akamaitechnologies.com [23.32.52.190]

Trace complete.

The first HOP is massive. I used to have a ping of roughly 8ms.

To boot my 100/40 which was very stable upload and bottomed right out.

Optus support so far.....Please factory reboot your modem. This is terrible service!

Optus Zoo

Sylvester_C — Thu, 04 Feb 2021 04:06:26 GMT

What happened to Optus Zoo?

https://memberservices.optuszoo.com.au/webservices/

I have not used this for a while. I could access Webmail from there and check my usage and see the 5 mail boxes I have and manage them. Spaces link is broken. I have 5 Optus websites that I could manage from there. How do I do this now please? Many links are broken.

NBN installation

pbills — Wed, 03 Feb 2021 21:00:08 GMT

My Sagemcom arrived yesterday, prior to us moving to NBN - don't want to, but the government has mandated it, so I guess that's that.

My question - we have HFC, with an outlet in the wall of our office. Everything works fine, and our desk setup is just the way we like it. Will the NBN installer be able to use the existing HFC cable and outlet, or does that become redundant, and a new cable and NBN box need to be installed?

It's going to be a pain to move all our furniture and equipment to allow access if so. I read also that a small trench needs to be dug on our premises for the line to be installed - that's going to be a real problem, and if so, I guess we have to foot the bill for that?

All of this, because the government wants it to be. We've been perfectly happy with our existing setup for over 20 years. I'm very frustrated!

Fetch Activation code not working

Kate888 — Wed, 03 Feb 2021 10:20:50 GMT

I have received a new fetch box after last one died. Turned on and after numerous software updates it asks for activation code. Which I have entered based on what I was emailed and sms'd. Triple checked no spaces. Says incorrect code. Cannot message or call apparently for help. Be good if it could just be reset?! Any suggestions!?

Voicemail waiting on NBN not turning off.

JEbbott — Wed, 03 Feb 2021 05:58:29 GMT

Uniden Xdirect 8355 cordless phone system with answering machine.

I have turned off my voicemail on my Optus account now but the Dial Tone is beeping telling me that a message (voicemail) is there. I cant reset. Global reset on Uniden system has been tried numerous times. Please Help.

Where can I go to provide feedback on NBN outage notifications

MEM — Tue, 02 Feb 2021 23:09:52 GMT

Was advised of outage for 3 Feb. Notified of outage cancellation on 2 Feb. Outage commenced on 3 Feb after a cancelled outage message was sent day before.

FTTP provided by other ISP

zingerina — Tue, 02 Feb 2021 10:48:08 GMT

I'm considering a move to an estate which has FTTP and is totally serviced by one ISP (one I'm not particularly fond of).

The FTTP NTD is in the garage and they have their own device (won't tell me what it is) connected to it which then connects via three of the LAN ports to three data points in the unit.

Theoretically, if I remove their device and plug in my existing Sagemcom modem, would I be able to continue to use Optus as my ISP after advising of a change of address.

Would I be able to keep my existing landline phone number?

Thanks in advance

Mick

is there still 100/40 nbn

imassri — Tue, 02 Feb 2021 06:58:28 GMT

Hi,

So I am on 100/40 then started to get 100/5 and after contacting Optus it became 100/20. I heard 100/40 is no longer available and I am out of contract so i understand if Optus wanna change. but been a week already with the support and they say it is a technical issue and they are trying to solve the issue. it is clearly that they just call me to say we called and checked.

if 100/40 is no longer available why they don't just tell me so that I can see other options.

I don't wanna change which is why I am waiting, but it looks like there is no hope. I can see it is not just only me.

No email access during 8am and 6pm

Tracyshops4kids — Tue, 02 Feb 2021 05:21:25 GMT

How come webmail times out during 8am -6pm and I can't check,write,delete login in etc .

It's not internet as every other website still opens in seconds BUT webmail never does ??

Sagemcom F@ST 5366 Modem troubles

Epicurean — Tue, 02 Feb 2021 01:53:30 GMT

I am an Optus customer who has been using 2 x HUAWEI B525s-65a data modems for over 12 months.

This is because ADSL in our street was non existent.

The two modem run my Optus Loop System (VOIP) and my general internet separately.

Both modems are connected to TP Link Jet Stream T1600G-28PS one is a POE+ and the other is just POE.

Both were working perfectly.

I switched to Optus NBN just recently and was supplied a Sagemcom F@ST 5366 LTE modem router and was told to plug it into the land line as we have Fibre to Node.

The NBN seemed to work when I plug a single computer into the back of the new modem router and achieved speeds of 58Mbps Download and 19Mbps Upload.

When I remove my mobile date modem and plugged in the NBN modem router into my network switch and I reboot all computers the router begins to assign a few computers with ip addresses as they are restarting but within a few minutes the computers all lose the connection and no longer can see each other or the internet. None of the computers have an ip address.

When I connect back the mobile data modem and reboot all computers everything works and every device has an ip address.

This is the same for my Optus Loop (Voip) and my computers. I have tested them both separately and achieved the same results.

Optus also sent me two modem routers and I get the same result from both.

I have checked and confirmed the DCHP is set to on.

PLEASE HELP

can't download attachments

robeldridge — Tue, 02 Feb 2021 01:25:06 GMT

If I accidentally click somewhere in an email I've received,
it turns into a to reply or forward, and that makes the
attachments inaccessible. How do I get back to the original message?

hidden

No Answer from Support

Ozemate — Mon, 01 Feb 2021 23:11:16 GMT

I have reported to the email ABUSE TEAM a number of times that the links they include in their response email to reported spam have been dead for a long time but they do nothing to update it or is their care factor "0".

How to reset parental pin

PeterBrezac — Mon, 01 Feb 2021 09:11:24 GMT

No emails received

jamieedmondson — Mon, 01 Feb 2021 06:20:15 GMT

I haven't received an email sine mid November.

My address is hidden

Nbn

MSrussell — Sun, 31 Jan 2021 06:36:45 GMT

Nbn is dropping in and out

Issues logging into Optus Sport on retail Fetch TV Mighty

Arsenal-FC — Sat, 30 Jan 2021 08:50:40 GMT

Hi all,

I am hoping someone can help as I have previously contact Optus support and they could not assist with solving my problem.

I am wondering if anyone is having difficulty logging into Optus Sport on their retail bought Fetch TV mighty ( from Harvey Norman). Since more than a month ago I started having problems logging in using my existing password which works perfectly on my laptop, iPad and iPhone. (Was happily watching it on the Fetch TV prior to the issue) When I put the correct login details in the error returns was ‘problem authenticating’ and that I refer my issue to Optus sport. I have tried logging out from all my sign in and relogging in but did work. I have restarted my fetch tv and did a reset as well and have the latest software version installed and it but to no avail. Can anyone offer any suggestion?

emailed scanned photos too big

andymac — Sat, 30 Jan 2021 01:41:08 GMT

I had some photos scanned at Officeworks and emailed to my OptusWebmail account . When I try to open them they are far too big to see or to forward on

Constant NBN Internet dropouts since Alexa Installation

steve_flavel — Sat, 30 Jan 2021 00:52:19 GMT

Hi.

I recently installed a few Amazon Echos in the house and about a dozen assorted Smart Lights / Smart Switches to modernise the home a bit as a bit of a Christmas present.

Ever since then, I have endured dozens of drop-outs a day where the router seems to still have all the lights on but when I try to log into the router it says it cannot connect to the router.

I thought IP conflicts with the devices might be the problem, so I went through the laborious process of specifying IP addresses for all the MAC addresses in the home which seemed to help, but frankly didn't.

Before Alexa, we had maybe one drop out every 2nd or 4rd night around 11pm, but now, we can't even watch a movie any more with 3-4 drop-outs during the process which is resulting in a family mutiny!!. Asking Alexa to do anything is a waste of time as most of the time the internet is offline.

A support technician came out and replaced the router (FAST5366TN-A), but pointed out to Optus that I am using a Network Switch (surprise, surprise) to connect to my LAN devices which apparently they don't support and are now blaming the cause of the internet dropouts on.

Any ideas on a fix ? #tearingmyhairout #kidsaremutinying #wifedemandsreturnofalexa

NBN connection is down, new modem won’t connect

Jules76 — Fri, 29 Jan 2021 05:49:20 GMT

My NBN went down sometime overnight this past Sunday/early Monday am. Contacted Optus and they booked an engineer for Tuesday but cancelled it when they decided the problem must be the modem. They sent a nee one (received on Thursday) and it doesn’t make any difference. It is plugged in & set up correctly but is not picking up the incoming signal. Optus say the line etc is working. Also, although a case has been raised no replies are coming back from my repeated enquiries and live chat just won’t help as it detects theres a case already. Tech support by phone say my ‘specialist’ who is handling the case will call. Meanwhile we have had to purchase a dongle and the signal from that is woeful. Can’t stream tv shows and our Fetch TV is only able to get the basic channels through the aerial. I am stuck with no service and no help!!

Webmail

leiven — Fri, 29 Jan 2021 03:44:05 GMT

Why is webmail server sooo slow?

Optus NbN Installation in Winston Hills, NSW (Is it delayed due to HFC modem shortage ?)

db1504 — Thu, 28 Jan 2021 23:27:31 GMT

We are experiencing significant delays with HFC installation in Winston Hills.
As per notice we got ADSL is going to be disconnected in the area in February this year. So there is either just few days to go or entire month. No one is clear about when it is going to happen.

Since I've booked installation and plan with Optus I am being told that NBN cannot give them installation date for my house.

I asked for reason, and was told that software/backend server they use for booking is down (as far as I know that is since mid January. I am being told in a store that it will be on any day, and that's how it is going for last 3 weeks.

Now, the reason I moved to Optus is because it has 4G backup in case of NBN outage, so my question is why they don't issue us with modem and then we can wait for NBN installation when it comes through. After all we'll be paying for it anyway. No answer from Optus stuff at the store to that.

I was not happy with all this but what can one do ?

However, as I am currently with TPG and I am also on forum there one post made me think that problem is deeper that I was told.

Basicaly delay is caused by the shortage of HFC modems as per this post:

https://community.tpg.com.au/t5/Broadband-Internet/Delays-in-connecting-some-premises-to-the-nbn-HFC-network/td-p/85236

Now, all this is understandable but why Optus cannot come forward with actual reason instead of blaming delay on some "software" issue.

Is there any plan to inform customers who are currently waiting on on connection that connections might be delayed for much longer ?

Why don't they use their so widely advertised 4G backup capability to connect new customers to Optus network ?

Still no nbn connection after more than a month

Rainbow8343 — Thu, 28 Jan 2021 10:04:24 GMT

We relocated to current address on 11/12/2020, requested nbn connection a week before but nbn connection is still not working after a month.
We had two optus technicians on site, all said both modem and gateway box are fine but no internet connection! Few days ago, we tried to connect computer to gateway box direct using cable and it worked! But connection is not stable and still no WiFi, so we can't use laptop.
We made multiple calls and emails, the response we are getting is so slow, rarely gets replied on same day with emails and not returning calls often.
We are working from home and needs reliable internet. We make complain to optus and today I made complain to TIO. Please help! Thanks

Modem software update

jeepers — Thu, 28 Jan 2021 05:27:22 GMT

Is there going tp be an update for this modem FAST5366TN-A as its getting a bit outdated...no 4G backup (3G only) and the WiFi isn't the best on it.

Wifi password change

Lmorrison — Thu, 28 Jan 2021 03:15:42 GMT

The web page to change my wifi password will not load. I do not have a computer, just a mobile phone. I have not been able to load the page for months.

Free Modem after 36 mnths

Hoppy46 — Wed, 27 Jan 2021 23:06:54 GMT

Hi,

On the $79 per month NBN plan, the modem cost is $252 upfront.

"Optus will cover the cost of the modem if you remain connected for 36 months (i.e. $7/month
over 36 months). If you cancel your plan within 36 months, you will pay the remaining modem
cost that Optus was going to cover."

So, if I left after 24 months, would I have to pay an additional $84 being 12 months at $7/month?

Wrong plan

Haidarir — Wed, 27 Jan 2021 21:47:45 GMT

just received my first bill the other day. This is not the plan I signed up for. Listen to my conversation with your salesperson please.

Can you please fix this.

or call me on *****.

Thanks

Rohallah

Fetch mini

Archibald68 — Wed, 27 Jan 2021 06:44:07 GMT

I have just applied for NBN through Optus. They have not noticed that I have fetch mini as well as fetch mighty. It takes me so long to get anything done when I use chat or call that I am reticent to take either of these options. Do you think they will notice this once they have installed NBN to the premises and I connect the new modem?

Netgear a800s is continuously loosing conection and battery is bulging not charging properly

Travellong — Wed, 27 Jan 2021 05:44:40 GMT

Currently our a800s is losing connecting every 10 to 15 minutes in a good 4g signal area, and I have to restart or do a total shutdown before it will get signal back. We have had this issues on and off for months since replacement of previous a800s with same issues. But now getting more regular. Issue is with Netgear A800s as have an old Hauwei and connected every time with no fail and no dropouts

Also it is no longer charging properly (charging is intermittent or not at all) and have already replaced one battery that has bulged up to almost bursting. New battery is now having same issues.

Am I able to get device replaced for something more reliable or do I have to put up with another dud Netgear?

Optus 4G Backup for NBN

jason2069 — Wed, 27 Jan 2021 04:02:14 GMT

I have just connected to Optus NBN. One of the reasons is for the 4G backup. Do I need a separate backup service SIM card for this? If so, where can I find one? I did not receive it when the modem was sent. Does the backup kick in automatically when NBN is down?

Separately, where can I find a more detailed instructions on the Ultra WiFi modem? It only came with a user guide.

not able to connect my dvr to internet for watching my security camera by mobile phone

dada2021 — Tue, 26 Jan 2021 23:50:57 GMT

Hi There,

After I install NBN internet in our shop from Optus we are unable to access our security camera by mobile phone.

is there anybody there to help me, please?

Thanks

Moved to NBN - What happens to Optus Cable infrastructure?

Nicknamed — Tue, 26 Jan 2021 23:49:08 GMT

Hi,

I moved from Optus Cable to Optus FTTN NBN. Its all working. I still have the old Optus cable running to my house and some cabling which is now obsolete (I assume). Can I remove all the Optus plugs and wiring from my house now? Will someone come to remove the cable running to my house?

Optus Webmail Inbox folder

Sylvester_C — Tue, 26 Jan 2021 02:26:03 GMT

With the Optus Webmail Inbox folder, when you write one message or many, they will remain there forever unless you do this. You setup a PC mail client like Microsoft Outlook or Mozilla Thunderbird et cetera and login to your Optus mail account. All Inbox massages will be then downloaded to the client Inbox folder on your PC and moved from the Webmail Inbox.

I would like to do this also with the Optus Webmail Sent Mail folder. Download many sent massages in Webmail to my PC e-mail client and place them in a Sent Mail folder. How can I do this with 300 messages easily and quickly please?

b818-263 no tone on jack

mixam68 — Mon, 25 Jan 2021 20:46:51 GMT

Good morning

I purchased a router b818-263 optus, after having inserted the sim of the ho-mobile operator (vodafone brand) the internet connection works perfectly but by connecting a telephone device to the rj11 port, nothing is heard. I tried to set the network search automatically (not 4g only) but the behavior does not change. Can someone help me ?

Thanks everyone in advance

Add VPN router to Optus FTTN set up

nemesis — Sun, 24 Jan 2021 05:37:01 GMT

Hi,

I've added a Netgear R7000P to my Optus set up with a Fast5366lte-a, via Cat6 plugged into a LAN port of the Optus modem/router and the WIFI port of the R7000P. What I've found is that the speed of the VPN router is no greater than 14MB/s where as on the Fast5366lte-a it's around 50MB/s. Has anyone else had any experience with this sort of thing and is there a way to improve the speed from the VPN router?

Cheers

Wireless home broadband very slow

customer5 — Sat, 23 Jan 2021 09:49:35 GMT

The last few days my wireless internet has been really slow. If the speedtest will even load, it tends to give 0.2Mbps downstream, but 2Mbps upstream for some reason (normally it's about 1Mbps upstream..). If I use my mobile phone data (my plan is with Vaya, but they use the optus network) I get the same slow speeds (on SIM card data and by connecting to wifi. I've checked there are no background downloads, have reset the router and was previously getting 10Mbps + consistently. There is no maintenance listed but there seems to be an issue here and it seems to be independent of my hardware/configuration.

voicemail landline

nickiwickham — Sat, 23 Jan 2021 01:22:59 GMT

The voicemail on my landline does not work since recent connection to Optus NBN.

When I go into setup there is a recorded message but when I call my own number from another phone it just rings out.

Landline after nbn changeover

SPM — Fri, 22 Jan 2021 23:32:27 GMT

After nbn changeover *69 answers every query I’ve made with ‘The operation has failed’?

Optus mail stuck in outbox

glatkovic — Fri, 22 Jan 2021 22:22:48 GMT

I have had an issue for a while now where my optusnet mail account does not send emails and gets stuck in the my outbox. Incoming is OK. This is irrespective if i use my windows or mac laptips or mobile.

I have tried changing the outgoing settings to use different port numbers but still no issues.

Has anyone bee able to resolve this issue? I am also using a different NBN provider (not optus) - not sure if this makes any difference

thanks

Where do you buy Powerline Adapters?

cambalam — Fri, 22 Jan 2021 03:36:04 GMT

Short story - I ordered and paid for Powerline Adapters with my Fetch and broadband order. Received Modem and Fetch box but no adapters. Spent an hour with support. They said they don't ship them. You have to get them from an Optus Store. I asked if that's the case, why did you take my money for them and have them as an add-on on the site. The conversation went in circles for a bit. I asked for a supervisor. They said the above was true and when I activate my service they will credit me for the Powerline Adapters.

So today I finally made it to an Optus store to buy the Powerline Adapters. The store clerk said "we don't sell them, you have to order on line." I asked for her supervisor who repeated the same thing. I told her about my experience and showed her the confirmation email that I had paid for the adapters. She thought this was strange too.

She texted her friends at JB Hi-fi to see if they sold them but got no response and I had to leave with my son for another appointment.

So where do you get these elusive adapters and why does Optus take money for them but not deliver?

YouTube link lost

Tomo53 — Fri, 22 Jan 2021 02:14:44 GMT

My link to youtu e has stopped working. Is this a network problem?

'Line by line' spam reporting?

Kellygang — Fri, 22 Jan 2021 01:02:03 GMT

Hi 🙂 Confirming that EACH spam email needs to be 'reported' line by line? I get HEAPS of spam emails lately, and talking to a colleague about it, she had been getting the exact same ones so it's not necessarily related to any algorithms connected to my/our searches. I find it very frustrating that I cannot 'block' an @address domain. I have consistently "reported spam" from my account for over 12 months and still get the same emails almost daily. Are there any plans to give the clients optional control over blocking receiving emails from specific @addresses to reduce the ridiculous number of spam emails still getting through? Alternatively, being able to 'bulk' identify and report these emails would at least be of some benefit.

Relocating

kristianphillip — Tue, 26 Jan 2021 22:54:00 GMT

Hi. We are leaving our house at *hidden* Carmel Court and relocating to *hidden* Everton Drive, Cowes 3922. We plan to take our modem and fetch tv box to our new address. Please advise