rss.livelink.threads-in-node

Nokia Beacon mesh System

stevemck — Tue, 23 Feb 2021 23:29:37 GMT

Looking to extend in-home wifi coverage from my Fastmile 5G Gateway with a Nokia mesh system. Seems the Beacon 3 is no longer available and the Beacon 6 hasn't yet been released. Can anyone comment on their experience with the Beacon 1 system, which appears to be the only one available. Thanks.

Netflix Throttled

Phealey — Tue, 23 Feb 2021 11:36:04 GMT

I have recently moved to the 5G unlimited Home plan from NBN with another Telco.

It was immediately obvious that Netflix is throttled on Optus 5G. I have reviewed previous answers here and some people noted that this could be adjusted in Optus account settings however there is no such option in my account.

Can anyone confirm how this can be rectified? My streaming speed on Netflix is 0.58Mbps but all other streaming services appear to be operating correctly and streaming 4K or UHD with no issues.

I’m syncing at the max speed of 100Mbps so I have plenty of speed available, it is just Netflix.

Note20 Ultra droping calls

Strider1974 — Tue, 23 Feb 2021 03:50:03 GMT

My keeps dropping calls.

I have reset network access, confirmed signal strength, rebooted phone and updated all apps and software

When I reached out through the Optus app for support I was advised that the Note 20, Note 20 Ultra, Z Fold, Z Fold 2, Note 10, Note 10+, S10, S10+ & S10 Lite are all having this issue.

To say I unhappy that my flagship phone for which I paid a massive premium is constantly dropping calls is understatement. I really want to know what Optus is doing to get this resolved because as it stands my phone is not fit for purpose and I am getting to the point where I will want to return the phone and have the contract cancelled

5G home internet rollout

Camglass1 — Mon, 22 Feb 2021 08:59:16 GMT

Can you provide an estimation on when 5G home internet will be available in Bedford, WA 6052

5G Rollout in St Kilda East

tj_hudson — Sun, 21 Feb 2021 02:12:43 GMT

Do we have an ETA on how long it will be until 5G is available at X XXXXXX Road? Most of 3183 has 5G, but I’m sat slightly in an area that isn’t covered

Optus Home 5G - No advance notice of 4G/5G tower switched of for upgrade. Now no reliable service.

sysAdmin — Fri, 19 Feb 2021 09:57:24 GMT

Hello to all you people considering Optus Home 5G and using Optus. Something to be wary of:

With no warning the Optus 4G / 5G tower nearest to me was switched off two days ago without anyone contacting me to provide advance notice of the outage.
There is no other Optus 4G tower in range that can provide me with a reliable 4G backup signal. I do not have line of sight to the next nearest Optus tower as it is located through several thick concrete walls, numerous apartment buildings and a massive water reservoir.
After two people in my house were unable to use the service for a day, I called Optus Home 5G. They advised me of the network outage and would not tell me the duration of the outage. They only committed to adding me to their sms list to receive updates on the progress of the work .
I received an SMS from Optus promising an update on the fault in 24 hours. I received no update.
I visited the Optus website two days after the outage and learnt the cell tower outage was offline for a planned upgrade and it was to last a further 14 days.
By this point in time I had spent $45 on 4G data for a Telstra tower, so I called Optus Home 5G and after waiting on hold for 40 minutes I tried to explain that I could not be without internet for two weeks, I didn’t want to pay Telstra $200 -$300 for 4G for the next 14 days, and could they please do me a solid favour to provide some other working Optus service.

I suggested to my Optus service representative that they could contact Optus Sales to reactivate the existing and still plugged in NBN NTD in my house for the duration of the outage, refund my monthly Optus Home 5G fee or pay for my Telstra 4G costs, or disconnect my Optus Home 5G service without penalty because they could not provide their “Optus 50 Mbps Satisfaction Guarantee”.

The Optus representative would not commit to any of these options and said it would take longer than two weeks to connect the NBN. They only promised to note my thoughts on file and send me further updates on the tower upgrade. I don’t understand how that helps me. Anybody know how to coax the Optus call centre people to provide a better solution?

Hello Optus Yes Crowd Moderators,

Since Optus Home 5G support provides me no way to communicate in writing and my next letter will be to the Ombudsmen, here is an open letter in the hope that some lovelly Optus staffer will action the following feedback for the benefit of retaining their customers when undertaking future upgrade works:

While upgrades in technology are to be expected, planning a two-week outage to upgrade a tower without providing advance notice to customers is not professional or kind.
Not providing the 50 Mbps Guarantee or reliable 4G backup service is problematic from a contractual perspective.
The combination of these two failures in service has restricted the ability of two customers to earn income for a day while they stuffed around on hold to Optus multiple times, wasted hours moving a white Nokia modem all around the house trying to find a 4G signal, and then giving up and having to purchase and set up a router with a 4G connection to a Telstra tower.
Australian Consumer law entitles customers to compensation for a reasonably foreseeable loss or damage from a failure in the service.
Any reasonable person would agree that taking a 4G-5G tower offline for planned maintenance during the COVID work from home era without providing advance notification, would risk disrupting the customer’s business activities and causing loss of time and income.
Similarly, since Optus know where their customers live and where all their 4G and 5G cell towers are, Optus can calculate in advance when switching off whatever services they decided to switch off that they risk not providing the promised 4G backup / 50 Mbps service to their customer.
A reasonable and kind business would give their customers a call - weeks in advance - to say something like, “Hey customer, we’ve got a tricky situation to solve with a tower upgrade near your house in two weeks’ time. We just wanted to let you know the internet might be off for two weeks without a reliable 4G backup or 50 Mbps speeds - probably something closer to 1 Mbps most of the time - and wanted to give you the opportunity to connect to our NBN service for free during the upgrade or the chance to make other plans so your internet use and/or work from home is not disrupted”.
Therefore, Optus’s lack of kind consideration is the sole reason for my predicament of the last two days and my continued frustration at spending more than I need to for internet.
I like Optus Home 5G when it works and I would like to maintain a service with you but I do not like:
1. disappointing my clients at work like I did this week when you switched off my internet without warning.
2. losing money from the thoughtless actions of others.
3. wasting time writing to OPtus after getting nowhere with them after waiting for a long time on hold on the phone
4. working on weekends in the city office away from my young children to catch up on work
5. seeing the frustration and exhaution of my wife who has health issues and needs to work from home after COVID killed her office and is stuck using 30GB a day on Telstra 4G at prepaid rates because Optus doesn't have its act together.
I’m sure you would feel the same if your internet service provider did the same to you.
What will you do for me now and to make sure this doesn’t happen again?

Nokia Fastmile 5g firmware version?

shawian — Fri, 19 Feb 2021 04:30:07 GMT

Hi, received my new Nokia 5g Fastmile modem (replacement for one that didn't work at all).

Device status:

Device Name	5G-24W-A
Serial Number	EB194011679
Hardware Version	3TG00076AAAA
Software Version	3TG00118CBAB08
Device Running Time	1 day 4 hours 19 minutes 29 seconds
LTE Link Status	Connected (RSRP: -99 dbm)
5G Link Status	Connected (RSRP: -88 dbm)

So far it is mostly behaving itself, not rebooting. However can't get better than orange on the 4g light and orange on the 5g symbol, with the 5g symbol often not showing at all.

Is this the latest firmware? I've seen other posts referring to ...BAD52

Nokia 5G Modem PS4 Port Forwarding

flying_squid — Thu, 18 Feb 2021 21:53:03 GMT

Hi guys,
Can anyone guide me to port forward for my PS4 ? The constant drop out of games is becomming annoying. This may be an answer.
Signal is good and speeds are good so im running out of options. Im not sure what to do on the modem settings. Im a very basic guy.

5G

Brian98 — Thu, 18 Feb 2021 05:13:31 GMT

Telstra shows 5G home broadband being available at my home address in Coogee, NSW. Why am I still waiting for Optus to supply this facility? I have been an Optus wireless customer for over 3 years!

Prepaid access to 5G mobile

prepaiduser — Wed, 17 Feb 2021 07:14:27 GMT

I am a prepaid customer with a 5G compatible phone. When will Optus allow me on to the 5G network? It's disappointing that I cannot find anywhere on the Optus website that prepaid customers are not allowed access to 5G. Why isn't it the same for all Optus mobile customers.

5G capped speeds to original customers

flying_squid — Tue, 16 Feb 2021 18:47:47 GMT

Hi there
Im an original customer on the Optus 5G $70 a month unlimited plan. Is Optus planning on forcing capped speeds to us further down or increasing the prices ? More a curiosity question than a problem at the moment. This is a $90 equalivalent plan now to new customers.

Tower work Katoomba

ccol — Mon, 15 Feb 2021 09:31:06 GMT

Work on tower at Katoomba. Now receiving Ping 206 Download 0.17 Upload 0.41. Is this the poor service we can expect from Optus. I thought Telstra was bad but this is just treating customers with utter contempt.

Optus get your act together and give us the service we pay for. Some might say this is fraud. Should be referred to ACCC.

Slow NBN Broadband Speed

hammertime — Mon, 15 Feb 2021 04:40:44 GMT

I wonder if anyone can beat the terrible speeds I am getting on my $85 per month Plan?

My 30 Ping Tests today achieved an average Download Speed of 4.39Mbps and an average Upload Speed of 14.48Mbps.

The highpoint was a DS of 10.72Mbps (12.08pm) and an US of 19.07 (11.41am).

The lows were a DS of 0.06 (11.55am) and a US of 0.00 (11.55am).

Two instances of maintenance this week, so this is it working in tip top condition.

Does anyone know a reliable provider?

sagemcom - guest login

ozlowes — Mon, 15 Feb 2021 01:15:11 GMT

If using a sagemcom, we provide the 2.4Ghz band to our tenants and keep the 5.0Ghz for ourselves, is there any way of subsequently distinguishing content usage. eg. If the tenant was doing something dodgey with their 2.4Ghz would 'authorities' be able to determine that it wasn't us on the 5.0, that it was on the 2.4?

Additionally, if we give our tenant our family's password, what are the things they could access or interfere with on our network? Would they have to be a committed hacker/snoop, or could they just accidentally interrupt or reset something?

5G home internet no signal

lionandpiggy — Sun, 14 Feb 2021 21:18:38 GMT

Hi team

I was a new Optus customer and sign up for the 5G home internet $90 plan on 13/02.

After two days of use, I was really disappointed with the SPEED.

I use NBN NBN broadband before with NBN50 plan the actual speed usually is 50-70Mbps and when I ready to leave the previous provider they offer me free boost speed up to 200Mbps for 6 months and I did the speed test actually it went more than 200Mbps.

But for Optus 5G, when I sign up I confirm with instore staff my home address is cover by 5G and there are two 5G towers both within 1km, one is 0.77km another one is 0.91km. (I live in Zetland/Waterloo area)The result is I NEVER get 5G signal and connecting with the 4G signal and the 4G speed even way slower than before I have done many speed test and even at night the speed is around 27-37Mbps just few time it goes over 50Mbps. When you promo the plan saying average speed for $90 plan is 239Mbps but end up at 20-40Mbps:((((

I paid more money than before just want to upgrade my speed but this is really bad.

Looking forward to hearing back from Optus asap.

Extreme Ping Rates

Sorzai — Thu, 04 Feb 2021 15:24:53 GMT

Hi All,

My internet has been very slow to load webpages however speedtest show that I have good download speed (250Mbps) however I have been having high ping rates and dropped packets tonight from Winthrop, Perth - Connected to tower located in Myaree

Have rebooted modem several times and have solid connection however the ping test results shows tried both wireless connection and wired connection - no luck

64 bytes from 1.1.1.1: icmp_seq=5 ttl=54 time=28.783 ms

64 bytes from 1.1.1.1: icmp_seq=6 ttl=54 time=27.110 ms

64 bytes from 1.1.1.1: icmp_seq=7 ttl=54 time=22.022 ms

64 bytes from 1.1.1.1: icmp_seq=8 ttl=54 time=38.273 ms

64 bytes from 1.1.1.1: icmp_seq=9 ttl=54 time=163.248 ms

64 bytes from 1.1.1.1: icmp_seq=10 ttl=54 time=96.742 ms

64 bytes from 1.1.1.1: icmp_seq=11 ttl=54 time=48.382 ms

64 bytes from 1.1.1.1: icmp_seq=12 ttl=54 time=95.194 ms

64 bytes from 1.1.1.1: icmp_seq=13 ttl=54 time=578.738 ms

Request timeout for icmp_seq 14

Request timeout for icmp_seq 15

64 bytes from 1.1.1.1: icmp_seq=14 ttl=54 time=2129.024 ms

64 bytes from 1.1.1.1: icmp_seq=15 ttl=54 time=2666.396 ms

Request timeout for icmp_seq 18

64 bytes from 1.1.1.1: icmp_seq=16 ttl=54 time=3305.914 ms

64 bytes from 1.1.1.1: icmp_seq=17 ttl=54 time=3835.641 ms

Request timeout for icmp_seq 21

64 bytes from 1.1.1.1: icmp_seq=18 ttl=54 time=4344.707 ms

64 bytes from 1.1.1.1: icmp_seq=19 ttl=54 time=4167.374 ms

Request timeout for icmp_seq 24

64 bytes from 1.1.1.1: icmp_seq=22 ttl=54 time=3043.101 ms

Checked on Optus network status page and it doesn't seem to have any service faults and my iPhone 12 on 5G doesn't seem to have any ping issues of such sort.

Weired.

George Street, Fitzroy

Bob-Weis — Thu, 28 Jan 2021 18:06:01 GMT

I live on the corner of George and Webb Streets and get no 5g. A five minute walk away on Charles Street near Smith a cafe has full 5g signal.
is the service being extended West and if so when.

can I use a rooftop aerial, on a four story building to reach the 5g signal.

How much is a plan?

Bob

Home 5G modem: Nokia 5G-24W-A always hangs

lightraveller — Sat, 23 Jan 2021 05:41:28 GMT

My home Nokia model 5G-24W-A always hang (which all the pc/notebook/mobile phone unable to connect to internet or even intranet, as much as twice a day sometimes. It frequently happened in the afternoon. Everytime when it hangs, the RED LED shows on the top of the modem and I must switch the power off and on once to make it works again.

Is there any resolution to this issue? Thank you very much.

Can I move to 5G and stay on my existing Optus Cable plan?

shawian — Fri, 22 Jan 2021 01:45:26 GMT

We've been on Optus Cable forever. Now with NBN available in our area we have to get off by March 15th.

The pricing for NBN (to retain existing speed, download and extras) goes up by more than 50%, to $120 / month.

Apparently there is 5G in our area.

Is it possible to retain our existing Cable plan (i.e. pricing) and move to 5G?

cheers,

Ian.

S20 Ultra still won't receive or send MMS

jennylbyrne86 — Thu, 21 Jan 2021 07:34:44 GMT

I got the S20 Ultra about a month ago and have not been able to send or receive MMS messages. It says download when I click it after a short period of time it then tells me it couldn't download. I have done all the trouble shooting optus suggested but still nothing.

Help someone

5G Home Broadband with Unifi Security Gateway

Sorzai — Tue, 12 Jan 2021 13:59:24 GMT

Hi There,

I am yet to receive my 5G modem, however I’m trying to figure out if I am able to connect it into my Unifi Dream Machine Pro and which controls my multiple wireless access points throughout my house which is spread over 3 storeys?

From what I have read the Nokia modem supplied by Optus doesn’t seem to have bridging mode so I would like to know if anyone has managed to make this work?

Thanks in advance

Fastmile 5G 5G-24WA Rev02 BAD52 Firmware Bug - WiFi Channel Selection

sysAdmin — Tue, 12 Jan 2021 11:39:54 GMT

Hello Optus,

I've returned from holidays and turned my Fastmile 5G back on only to discover that my wifi devices can't maintain a stable connection to the Nokia. Doesn't matter whether it's my laptop, iPhone, Android Phone, Google Home etc. The WiFi radio on the device seems to switch off for a few seconds several times an hour disconnecting all my devices.

This lead me to survey my environment with inSSIDER to examine congestion and then to try and select the radio channel's used by your Nokia modem. I was previously using the Auto Algorithms provided in the GUI but it seems to seek to the most congested radio channels which doesn't make any sense. So I sought to change this to a fix channel. This is when I discovered that I can change the channel and bandwidth settings in the GUI but the radio on the device does not honour the settings in the GUI. Sometimes the radio stays on the same channel, sometimes it changes to a completely different channel, sometimes it changes to the channel I select. Why?

See these screen captures.

I would appreciate a firmware fix so I can have Home WiFi. In the meantime, can you please advise the combinations of channel numbers and bandwidth on the 2.4 and 5 GHz bands that can be sucessfully set via the modem GUI.

Examples

My network is called Balmoral. Nokia modem auto channel setting chooses the most congested channels. Why?

Why does the auto channel algorithm choose a channel swamped by Telstra Air and my neighbour when other channels are largely clear?

I set the 5GHz channel to 52 and saved. Wifi channel switched from 150 to 36...

Thank you

Optus 5g home - Chromecast unable to connect to 5ghz

Kaf — Tue, 22 Dec 2020 00:43:00 GMT

Hi,
I've recently moved onto optus 5g home with the Nokia Fastmile 5g gateway.

During setup my Chromecast can only see the 2.4ghz network and can't find the 5ghz option.

Has anyone had any luck connecting their Chromecast to 5ghz band or any clue how to connect?

No 5G or 4G network

ManojP — Sat, 19 Dec 2020 13:14:46 GMT

Hi there,

I had a bad experience with Optus in 2017 while switching TPG to Optus NBN and ended up cancelling it and returning the device.

Back luck again happened when I decided to switch my Telstra mobile to Optus. On 19th evening I visited Penrith Optus store and signed for the new mobile plan and ported Telstra to Optus. The sales guy offered me a 25% discount on mob plan if the sign for 5G home internet. He checked my address and confirmed the 5G is available in my address.

Telstra 4G was giving me around 100+ Mbps inside my home on 4G and there is no Optus 5G inside my home and the 5G outside my home on Speedtest was 4.48/0.29 Mbps. Unfortunately, as per Optus 5G coverage information, there is no 5G Home in my address and the modem is always on red status light near the window.

With my previous experience with Optus, I shouldn't have given you another chance. This is frustrating. Most of the time there is only 3G network on my mobile at home and I signed for the highest speed plan manly for faster streaming.

Can you please tell me how can I cancel both plans without any penalties?

Cheers,

Manoj

Home phone not working

Bully21 — Tue, 15 Dec 2020 01:19:53 GMT

My home telephone is not working. I have checked all plugs and the light is working on the modem but phone calls aren't coming through. My number is *****

5G Nokia Modem routers keeps failing

Herry7058 — Sat, 12 Dec 2020 04:13:21 GMT

In the past days, i am not only lost 5G signal on my Nokia modem, now i am not even getting solid green dot on my modem.

It also keeps rebooting so many times in an hour and i lost count already.

Does anyone have any tips on how to fix this?

thanks

5G mobile speeds down from 500Mbps to 50Mbps after plan upgrade

plainfaced — Thu, 10 Dec 2020 20:18:51 GMT

Morning all.

Ive been on Optus 5G for almost a year now, on a 60GB plan with a Note 5G+.

Recently ive seen regular speeds of up to 500Mbps, at my residence. Generally I get 200+ easy.. Really great speeds.

As my plan is almost up, I decided to have a look at plan upgrades, and decided to take the 500GB for $65p/m deal.

Since the upgrade my speed has dropped 10 fold, down to 50Mbps.

Not one speed test I do, at any time of the day exceeds 50Mbps. This cannot be a coincidence.

Are Optus throttling the 500GB mobile plan?

Work vpn access

Geo66 — Tue, 08 Dec 2020 11:50:21 GMT

I just switched from Optus Cable to Optus NBN FTTC. Previously I could access vpn using Sagecom F@st 5366TN but I cannot access using the newly supplied Sagecom F@st 5366 LTE (the one with 4G back up. I have checked the modem settings and there doesn't appear to be any difference between the two modem settings. I can get vpn access through the Optus Cable (it hasn't been turned off yet) but not through the NBN.

Minecraft server on 4G broadband huawei

tikajr — Tue, 08 Dec 2020 10:43:30 GMT

Why is this so difficult? I've forwarded all my ports correctly and no one can connect to my server.

I'm hooked in to the 4G Broadband network on a Huawei 818 router.

5G home broadband - volatile

philmelbourne — Mon, 07 Dec 2020 04:13:46 GMT

Most days my internet speed (without moving or touching the modem) fluctuates dramatically from 220mbps down to just 15mbps, and everywhere inbetween every time I run a speed test. Yesterday I got 320mbps once, and right now 35mbps - including multiple drop outs every day from work video conferences (I have to run a Telstra 4G dongle as a backup) ... this has been happening for months, even after got a replacement 5G modem! Any ideas what's going on and why it's so unstable?

5G Suddenly Stopped - No Signal at all LTE sill working

lewc — Wed, 02 Dec 2020 10:48:35 GMT

Hi Hoping someone can help as not really sure what to do next!

I have 5G home broadband and its been working fine for the last 2 months we have had it, however on Friday evening we suddenly lost 5G connection. I have contacted Optus and kept getting redirected to the wrong teams, in the end I was asked to do some basic checking, most of which I have done already.

I have :

1. Rebooted and Factory Reset the modem

2. Moved the modem to different part of the house - we have 2 towers near by

3. Taken out and replaced the SIM card, I cant test 5G as we dont have any other 5G devices.

I have checked the modem and logs during boot and it seems to me that there is either :

1. Something wrong with our account

2. Something wrong with the modem

3. Something wrong with the SIM

When I reboot the modem whilst the direction lights run through their usual sequence, logging into the modem shows the 5g SNR indicator instantly grey and the CellID shows *****

After the scan the modem shows 4g/LTE connected to the usual tower (172).

When i check the logs, it looks like we are getting no 5g signal where as before no matter were the modem was located we got some form of signal:

Antenna sweeping KPIs for COLUMN_A: <no valid RSRP>

Antenna sweeping KPIs for COLUMN_B: <no valid RSRP>

Antenna sweeping KPIs for COLUMN_C: <no valid RSRP>
Antenna sweeping KPIs for COLUMN_D: <no valid RSRP>
Antenna sweeping KPIs for COLUMN_E: <no valid RSRP>

When i did finally manage to get in touch with Optus they said there were no towers down in our area, hence I wonder if it could be the modem?

Is there anyone from Optus monitoring this forum who can raise a case / help me with this given the support so far just ran through the usual reboot / relocate the modem.

Or is there anyone else on the forum that has had similar experiences and has a solution?

Really dont know what to do and we really need to bandwidth of 5g as both working from home.

Thanks!

When are the 5G home coverage maps / valid addresses updated?

plainfaced — Tue, 01 Dec 2020 03:55:26 GMT

Hello.

Im currently an Optus 4G home user, and a 5G mobile user... For the last 6 or so months i've checked my address against the coverage map and the availability through the checker on the plans page.

The zoned area for 5G home found here -Mobile Network Coverage (optus.com.au), is around 20m away from my house, and has not changed for at least 6 months

Sitting at where I have my 4G modem, I am getting a consistent 500Mbps on my 5G mobile - **YES 500Mbps amazing speeds!! That is 10x the Optus 5G home guaranteed speed. - https://www.speedtest.net/my-result/a/*****

Ive contacted Optus through 1st level support, and nobody can seem to answer why these maps/address are not updated.

Seems pretty silly to not allow an Optus customer to sign up for a 5G Home plan, if they are getting 500Mbps on their 5G device in the same location.

5G Modem Activation

UncleHollywood — Wed, 25 Nov 2020 03:34:33 GMT

New Nokia 5G modem not connecting 4g or 5g.

5G dropped with out notice

vidurawj2020 — Tue, 24 Nov 2020 11:33:57 GMT

I had really great 5G signal(green 5G), then suddenly dropped, no explanation. Reset the modem multiple time, remove the sim, no success. Optus claims that they investigate the issue. Then I release when I first signed for $75 plan there wasn't any bandwidth cap. Now they have introduced a $90 plan with unlimited bandwidth. $75 plan has 100Mbps bandwidth limit, Whats going on?

Optus has recently added another $90 plan and changd $75 plan with a bandwidth

vidurawj2020 — Tue, 24 Nov 2020 11:28:16 GMT

Optus has recently added another $90 plan and changd $75 plan with a bandwidth limit, did anyone noticed

Connect Nokia 5g to new computer

Manus — Tue, 24 Nov 2020 04:28:40 GMT

I have been using Nokia 5g for several months. My husband recently bought a new computer which we can’t connect to the tower wirelessly, all other devices are working properly. I cannot find instructions on any Optus site. Please help!

5G Home Broadband Availability

Tom2222 — Mon, 23 Nov 2020 22:24:01 GMT

Ok, the basics:

Live in 2nd floor at said address facing the tower.

Tower is 350m line of sight according to Google Earth from my window, I can see.

Tower is 5G enabled, if I use a different address it allows me to sign up using that address.

The 5G coverage map just cuts off my address, however further away places can sign up.

I have a feeling that the map of signal strength was taken at street level, not 2 floors high with line of sight to the tower. The tower is a CMTS Site ACMA ID 301571

So what are my options here? I tried the chat service, they just refuse me.

5G Broadband Services with Disability

Minny-Miny — Mon, 23 Nov 2020 10:18:32 GMT

I've reported by App about slow and stopped 5G Broadband from 19 Oct based my text msg. 24hr later results are all same 'working normal'.

Last Friday I was so frustrated finally I called *****for finishing contract but I contacted the number first time so if I finished the contract I have to pay for cancelation fee.

Today 7:42pm again slow as 20Mbps, I called *****but waiting so much time.

I have a disability 'social anxiety' it means difficult to calling and contact something. Even I did not know I have to call *****for free cancelation before contacted that number.

So much frustraing over miserable situation.

21/11/20 8:36pm23/11/20 7:42pm20/11/20 11:37am19/11/20 3:51pm14/11/20 11:37am13/11/20 5:36pm10/11/20 3:42pm

New phone

THeming — Sun, 22 Nov 2020 00:38:01 GMT

I want to get a new phone on a plan but I don't want a sim plan with it, is this possible?

Internet

Karere — Fri, 20 Nov 2020 22:37:57 GMT

Hi, is anyone else in Ermington Sydney NSW having a problem with there internet connection?

5G rollout in Padstow Heights

Kasun — Thu, 19 Nov 2020 10:02:17 GMT

Does anyone know why some people in Padstow Heights are able to get 5G Optus home broadband while others like me in the same suburb are being told not in coverage area. It’s a bit frustrating as my 4G speeds are not enough for the growing family and NBN is not a food enough option as it’s last mile degraded copper which would cost me $10K to go full on fibre to the premise.

Optus 5G serviceability

lcurtin — Wed, 18 Nov 2020 08:24:52 GMT

I live 700m away from my optus tower which is 5G enabled and have two 5G mobile services which get coverage and tested my friends optus Nokia Fastmile 5g mobile also and receive coverage.
But when I try to get the service I get told either online or on phone that I'm not serviceable according to their system and hence can't get this service.

Very frustrating!!!

Nokia fastmile + Apple Music

Daffod998 — Tue, 17 Nov 2020 13:10:34 GMT

Hey all,

Got my 5G modem recently and since getting it I've got a few strange things.

Both iPad Pro and IPhone won't play Apple Music on the wifi. It actually force reboots both devices.

But switching to cellular on iPhone and tether (any other wifi even) on iPad and no issues what so ever.

My home kit lights also constantly don't respond to commands from wifi (iPhone or iPad) but putting iPhone on cellular and the lights respond in a flash.

I've rebooted gateway (factory setting), and reset both iPad and iPhone to no problem solved. Anyone one facing similar issues?

Genius Bar app on Thursday, but might also drop into Optus tomorrow

5g home internet connection dropping out

01278473 — Sat, 14 Nov 2020 23:49:33 GMT

Dear folks,

We have been using 5g home internet connection since last few month. Pretty disappointed to say service has been very very bad. Connection drop frequently which causes lot of issues as we work from home. It takes sometimes 10 minutes for connection to come back. On certain days, connection drops every 10 minutes, means we can't use 5g internet at all.

Been calling 5g support, but they have no clue. All they say, restart the modem, take sim out and put it back and then they say we are escalating the issue but nothing happens!

I am thinking to break the contract and go back to NBN.

Any other users suffering like this? Can't take it anymore. Please guide.

Rollover or not?

J-bird — Sat, 14 Nov 2020 09:05:45 GMT

Hi Crowd - I recharged my Mobile Broadband and received the 80Gbs. I thought the balance would be added to this - I didn't take note but about 40 or 50Gbs. I just want to be assured that this recharge worked properly and that I was not entitled to the roll-over of data. thanks

5G Outrage Carindale QLD 4152

ozsmallfish — Fri, 13 Nov 2020 22:31:03 GMT

Second time in a week lost 5G Connection. :-(, currently connected to 4G only.

The first time was related to the firmware upgrade (3TG00118ABAD52). Not sure what's was the problem this time.

The 5G reliability seems a real issue now.

5G outage Scoresby VIC

richwu — Wed, 11 Nov 2020 05:40:35 GMT

5G down since yesterday. Nokia modem could do nothing, although there's a solid green dot at the centre, which indicate 4G connected, when access the modem management portal, it actually says the LTE and 5G both Disconnected.

Called Optus and had the problem number (23247418), however, there's no progress yet. Quite annoying as I'm WFH... several things don't understand, and would like the help here:

1. Anyone knows the status of the outage issue? I'm 400m away to a 5G tower, but after the network down, using the Home App can't find that tower... it says I'm actually out of the 5G area. How could the tower disappear, even from the App's map (guess it doesn't need the signal, but only the map data).

2. Why the Nokia Modem can't do 4G as Optus advertised? My mobile phone (Optus) and another 4G mobile broadband have good 4G signal.

3. Nokia modem now just keep rebooting itself. Per the Optus agent who answered my call, it's the technical staff trying to remote debugging the issue... so my modem could be remotely accessed/controlled? If not, does it mean the fault of the modem?

4. Anyone knows what the case manager suppose to do? When starting my 5G service, I received an SMS saying s/he is managing my account, can just SMS him/her if there's any issue. I did when encounter the outage, but no one responded...

Nokia 5g red light

Spence14 — Tue, 10 Nov 2020 10:15:03 GMT

Ok so here is my issue . I’ve had 5g work fine for 1 month then all of a sudden no connection just a red solid light . Got on to Optus and they said it was the modem and sim . So they sent me out a new modem and sim and now I have 2 modems with red light on top . I have used the map for best signal and my closest tower is 600 meters away . The other 3k so I’m lost at this point and no one from Optus will call back !!! Any one else had this issue ?

5G Home Broadband Upload Speeds

glenj_1961 — Tue, 10 Nov 2020 08:14:20 GMT

I have just signed up for 5G home internet and am really happy with the download speeds however the uploads speeds are terrible compared to my cancelled NBN cable. What can I do to achieve faster upload speeds? Currently luck if I get max 2.5MB/s in short bursts! Thank you, Glen

5G Modem firmware update

flying_squid — Sun, 08 Nov 2020 20:29:07 GMT

Hi guys,
So the Nokia has recently had a firmware update ending BAD52. Anyone notice any good or bad differences with the update ?
Curious to know what was changed.
Cheers.

When will port forwarding work on 5G?

YaCy — Fri, 06 Nov 2020 04:46:43 GMT

I'm still in the trial period and want to be able to forward ports.

Nokia 5G Modem internet drop out but modem shows 5g and lte connected

waxchen — Thu, 05 Nov 2020 07:19:39 GMT

recently my 5g modem drop out the internet very often...

but at modem status page shows 5g and lte connected........no error..

i try reboot it......after reboot sometime is good work fine....

sometime only connect to internet for few second and drop out again..

sometime need to reboot 4 or 5 times....

has anyone one got the similar problem?

thank you

regards

wayne

Mobile data upload speed on Samsung S 20

Andreas2020 — Tue, 03 Nov 2020 23:42:49 GMT

Hi Everyone

I was testing the 4G and 5G mobile data speed from my phone using the speed test app.

Is there any reason that the upload speed is very slow?

How can I fix it?

Andreas

mobile coverage patchy in my home

aussiegreg — Tue, 03 Nov 2020 00:08:00 GMT

how can I improve the quality of mobile phone usage in my home? I recently changed to Optus. it was much better on Telstra and Vodafone.

people have told me ai can geta booster

5G outage Padstow Heights

TonyW1 — Sun, 01 Nov 2020 00:46:00 GMT

Anyone knows an estimate restoration time? Down since 31/10 7.30 pm

5G Mobile Network - Where is it?

Llebar — Sat, 31 Oct 2020 22:23:33 GMT

I recently bought the iPhone 12 and moved from Telstra to Optus because of the more competitive mobile packages available for 5G. I've been connected for just over a week and despite the coverage map showing that I should have 5G connectivity in a number of places that I have been, I have still failed to actually connect to 5G.

Has anyone actually successfully seen a 5G signal on Optus? I am tempted to take my account back to Telstra where I have actually seen someone connect to their 5G network on a regular basis. So far I am pretty disappointed with the Optus offering of 5G.

I have had a new Pixel 5 delivered but no SIM?

Gough75 — Fri, 30 Oct 2020 02:16:21 GMT

As a postpaid customer I have had a mew PIXEL 5 delivered but can't locate the SIM.

Pixel 5g

Edwagara — Thu, 29 Oct 2020 04:56:43 GMT

Does the pixel 5 work on the Optus 5g mobile service? I cannot get mine to connect.

Please, PLEASE enable custom DNS

Muppet83 — Thu, 29 Oct 2020 04:09:21 GMT

Please enable custom DNS for those of us that know what we are doing. Until I got my Nokia Fastline 5g modem, I was using cloudflares 1.1.1.3 DNS entries to help protect my family from malware and adult content.

Now I have to rely on the security built into the modem, which takes a layer of security out of my hands. As a senior IT technician, I know what I am doing when modifying my DNS entries and believe that we should have the option to do so if we choose to.

5G Fixed Wireless Rollout

ShadowLooming — Thu, 29 Oct 2020 00:02:55 GMT

Surely Optus must be working to some sort of 5G Fixed Wireless rollout project plan, does anyone know? I'm in VIC 3186 Brighton.

The coverage map for my area hasn't changed in 12 months yet I can see the physical upgrades on every Optus tower. And the 'Find my 5G' service in the My Optus app allows me to lock onto towers all around me, one of them 0.58km away!

Integrating Nokia 5G Modem into existing network with Switch and APs

sulley — Mon, 26 Oct 2020 22:02:39 GMT

I used to have the Vividwireless Modem ... and being swapped for the Nokia 5G Modem

My network looks like this ...

Vividwireless Modem (with DHCP) >>> Nokia 5G Modem

8-port Switch (4 PoE ports)
Wired NAS Server (fixed IP address on my own range)
Wired PoE 3 x APs

I have 3 simple challenges I need to fix

I want to turn off Wifi from the modem (shopuld be easy in the admin console) ... it doesn't have the range to cover my house - hence I have the network above with 3 x APs
My APs have stopped working (will probably need to reset them) ... but is there something else I'm not aware of that's killing them (IP related) - Ubiquiti Unifi AC Pro
And why on earth do I have no way of changing the DHCP or IP range (this is ridiculous) - means I have to rely on the Modem to do my network management - no thank you.

Now ... apart from all that ... amazing ... I've had up to 600Mbps about 600m from the tower, without direct line of sight.

When it switches over to 4G LTE in direct comparison with the Vivid box ... I get approx 80-100Mbps compared with 12-20Mbps.

Genius box ... lets hope this becomes a lasting relationship. Just need wider coverage please Optus. You need to talk to Ausgrid / Essential Energy / Endeavor and and see if you can access the Streetlighting power (I can put you in touch with Execs if you need) ... imagine a 5G wi-fi AP on every second streetlight pole ... your coverage would be incredible.

Nokia 5G Modem and Netgear Orbi Mesh Router

Piquard — Sat, 24 Oct 2020 01:44:14 GMT

I live within the range of a Optus 5G tower and get speeds up to 370Mbs/s using my Samsung S20 Ultra phone and speed tests.

I currently have a NBN FTTP connection with consistent speeds of 90-95Mbs/s download and 30Mbs's Upload, and use a Netgear RBR 50 Orbi Router with one Satellite within the house. I am considering whether to try the Optus offer of Home 5G internet with the Nokia 5G modem.

Would the Nokia 5G modem work with the Orbi Router and satellite, and would I still get the high download speeds ( i.e. 200-360Mbs/s ) when using the the Orbi Router connected to the Nokia 5G modem?

Is their a likely hood that as more people connect to the 5G tower the speeds would decrease?

Landline

tremedio — Wed, 21 Oct 2020 22:29:17 GMT

I have a landline and all along had NBN. Yesterday I installed the 5G Optus modem and just learnt that I would not be able to connect my landline to the 5G modem. That means I need a separate NBN modem for my landline and the 5G modem for my internet. Does not make sense. With the NBN modem you could have the landline and the internet. Also why should one pay on two different modems when the job can be done by one?

5g slow uploads

Danyman76 — Tue, 20 Oct 2020 12:01:09 GMT

Hi All,

I have had few issues after purchasing the 5g home broadband. Currently I have been able to connect to 4g regularly and 5g sporadically even though I have a tower at 200 m distance, I can almost touch it. I have been advised that the tower is under repair and has not been working properly since a month ago. Surely you can't sell a product if the towers are not providing the 5g. I also noticed that those times that I was connected to 5g the upload speed was maximum of 3mbps. Has anybody else having the same issue? Also since I am a very heavy internet user with kids playing online, would this create issues with online playing?

Will my current sim from Nov 2019 support 5G today?

alecmc — Sat, 17 Oct 2020 05:38:19 GMT

title.

Pixel 5 sorta sage v2

Adudenamedzach — Fri, 16 Oct 2020 08:39:36 GMT

Dear Optus?

Do you intend on getting the 'sorta sage' colour for the pixel 5 or if we want this particular colour do we have to leave Optus?

Kind regards
Adudenamedzach

Does 5G require a new SIM card?

itomic — Wed, 14 Oct 2020 22:41:07 GMT

I'm due to get a new Google Pixel 5 phone soon, which supports 5G.

My existing phone doesn't support 5G.

When my new Google Pixel 5 phone arrives, and I move my existing Optus SIM card into my new phone, will 5G "just work", or do I need to order a replacement SIM to support this?

Googling a bit on the topic... I don't think I'll need a new SIM. So I'm just checking, just in case.

Thx.

Does oversea version Samsung Galaxy S20+ support Optus 5G?

charliesun90 — Tue, 13 Oct 2020 11:42:41 GMT

I bought an S20+ (5G), but it's a Hong Kong version. I checked my product it supports N1(2100), N41(2500), N78(3500), N79(4500) 5g bands, and I heard that Optus is using 2300 + 3500MHz 5g frequency. That means my phone should support the N78(3500) 5g. However, I have been to some 5G covered places like Chadstone SC, but my phone didn't receive 5G signal, only 4g.

I am sure I have activated 5g service for my account, is there any other reason for this issue?

Galaxy z fold 2

lucasjz86 — Tue, 13 Oct 2020 10:26:36 GMT

Hi will the Galaxy fold 2 be offered on a plan.??

quota limits

andtimm — Fri, 09 Oct 2020 22:47:31 GMT

I keep getting messages saying I have reached my limit I then go in and delete all trash and any emails I dont want. How do I stop this from happening annd how do I know what my limit is

Optus 5G Home Broadband Unreliable in Ivanhoe

Campo — Fri, 09 Oct 2020 04:42:29 GMT

We moved to Optus 5G Home Broadband end of March 2020. Since then we have experienced numerous 'trouble periods' where the speed reduces to 1 - 5 Mbps or none at all. These periods can last from 1 day to the current one which is over a week (started 1 Oct - still going).

Normally the issue is aligned with maintenance conducted on a nearby tower – however I suspect sometimes it is not explainable via maintenance work. To date no one has provided a satisfactory explanation why we get problem periods or when a permanent fix will be available.

As we do not have usable internet we were sent an Optus 4G dongle. Optus confirmed this morning we are in a 4G black spot (speeds are less than 1mpbs) so the 4G dongle is useless & we have no internet at all.

Anyone have reliable Optus 5G Home Broadband in Ivanhoe area? - otherwise a word of warning - don't sign up for it!!!!!

Solid green dot, internet not available

nichola1 — Fri, 09 Oct 2020 03:58:13 GMT

Hey there, I've got a Nokia Fastmile 5G. It's been OK, but the past few days, the '5G' light is off, it's just a solid green light on top and there is an exclamation mark next to the WIFI bands on my devices, 'Internet may not be available'. I've tried switching it on and off to no avail, and I can't find a troubleshooting guide on the Nokia or Optus website. Can anyone point me in the right direction

Thanks

5G

LMPFIRE — Tue, 06 Oct 2020 04:21:22 GMT

Account No *****

tel no ****

Can this be changed to 5G

Help with wifi extenders

nmel — Sat, 03 Oct 2020 10:41:51 GMT

I got connected to optus 5G at the start of the week, very impressed with the upload speeds in comparison to my old 2mpbs cable plan, downloads are approx 100mbs which is on par but I am approx 800m from the nearest 5g tower if the MyOptus app is correct.

Anyway My question relates to wifi extenders. To give the modem a direct line of sight to the tower I have placed it front of a window in my office, great as it allows me to run a cable to my desktop pc for max speeds but I am now figuring out that the Nokia modem just doesn't have the same power as the old Sagemcom F@st did. I can be using the same devices in the same locations but the wifi doesn't reach me. Naturally I already had a basic wifi extender which worked great with the old set up. I did the reset on it, connected it to the new network and it all seemed to go well, except for the fact that devices connected through the extender don't have any internet connection. I know my extender works fine, it did last week. I know I've set it up fine, it was the same as the last set up. I've restarted all devices, the modem and the extender and no luck. Does the nokia just not like extenders? Is there anything I can do to change this settings wise?

Nokia Fastmile 5G WAN port failover

sysAdmin — Fri, 02 Oct 2020 08:18:24 GMT

A Nokia manual for this device suggests the device can fail over to the WAN port if the Optus 5G/4G link goes down. Has anyone tested if this works with the firmware rolled out by optus?

Optus 5G Mobile Phone Price Match Guarantee

Ray_YC — Mon, 05 Oct 2020 22:24:57 GMT

Optus announced today it will match any competitor’s upfront retail price on the same 5G mobile phone, if sold by Optus.

The way it works is simple. If you see a better priced 5G phone, just tell us. We’ll match any competitor’s upfront retail price on the same 5G mobile phone. It’s part of our commitment to offering you the best value on the latest technology.

FAQs:

Q: Where can I request a price match?

A: To request a 5G Price Match, please speak with any of our friendly Sales teams. Sales of upfront 5G phones are available in store only.

Q: When will I receive my price match discount?

A: If you purchase a phone on a device payment plan you will receive a monthly credit for the duration of the device payment plan, with the total of these monthly credits equal to the difference between Optus’ price and the competitor’s price. If you purchase a phone upfront, you will be charged the price matched RRP (in store only).

Q: When can I request a price match?

A: You must request your price match at the point of sale via one of our friendly Sales team.

Q: Do I need to provide proof of competitor price?

A: Optus will only match the competitor’s advertised price. Offers that are not advertised on the competitor's website or on an official store catalogue are not considered valid and will not be matched.

Q: If another provider is offering $10/month off their total price, can we price match?

A: Optus will only price match the advertised total upfront price (RRP) of the phone. We will not price match if a discount is only available when paying the phone over time.

Q: What happens to my price match discount credit if I purchase a phone on a repayment plan and decide to cancel, recontract or change of ownership?

A: Optus will credit whatever amounts are yet to be credited (ie. If you have a $120 price match credit split over 12 months, but cancel after 6 months of $10 credits, we'll provide a lump sum of the remaining $60 on your final bill).

Q: Which phones does Optus price match?

A: Optus price match is available on all 5G capable mobile phones that are sold by Optus. Phones must be identical models (model, size, colour, etc). All clearance, seconds, refurbished, ex-demonstration, display products or stop-sell models are ineligible.

Q: Which retailers does Optus price match against?

A: Optus will price match all eligible Australian retailers (T&Cs apply). This excludes products supplied through unauthorised distributors (known as 'grey market' items), overseas stock or delivered directly from an overseas distributor.

Q: Does the 5G phone need to be in stock to be eligible to price match?

A: If you can place an order for the 5G phone, it would be eligible for price match. If you cannot place an order for the phone, it would not be eligible.

Q: How many times can I request a price match?

A: Limit of five (5) price match requests per customer only. Consumer and SMB (SOHO/Micro) customers only.

5G Speed Shaping

flying_squid — Wed, 30 Sep 2020 19:51:22 GMT

Hi guys,
Running speed tests this morning and noticing my speeds jump high then drop down significantly within a couple hundred mbps on multiple tests done. Range roughly 100-150 mbps mostly.
Im on the original home 5G plan.
Are you guys speed shaping our 5G or is this an area issue ? I hope not.

Nokia 5G 5G-24WA Rev02 Firmware Bug - NTP and Wireless Schedule

sysAdmin — Mon, 28 Sep 2020 00:48:55 GMT

Hi Optus,

There seem to be a few bugs in the NTP and Wireless schedule feature on Software Version 3TG00118ABAD51 which turn the radios off and keep them off.

Some people might like to use the advertised feature to turn off the wireless radios at night when little naughty children should be in bed, sleeping and not using the internet (and not unecessarily being irradiated) but have the radios turn back on at the scheduled time.

Here is the bug list on my box:

1. When the system reboots the clock goes back to 1970 00:00. This might unexpectedly turn off the wirleless radios for some users if the system time does not come through sufficiently quickly.

2. The system time is in GMT which is not user friendly. This might lead to errors and oversights on the part of the user and the system will turn the radio off about 14 hours earlier than they anticipate, i.e. when they try to work from home 🙂

3. On my device once the schedule turns off the wireless radios it never turns then back on again, even if the schedule is deleted. Oops, that one is bound to make a few support requests. Um, excuse me Optus, My Wifi no longer works...

Do not use this feature

To get the radios to turn back on, I have to go into the software and manually turn them back on:

Guess I won't be using that "feature".

Optus Home 5G - Five Day Review

sysAdmin — Sun, 27 Sep 2020 22:21:23 GMT

Should you choose Optus Home 5G? Here are my thoughts at Day 5.

Context and summary:

I have unreliable NBN HFC (excessive flaps and drop-outs during business hours) and 1-2 people that must WFH using VPN, RDP and transfer large files all over the country.
There are some service limitations compared to your typical NBN service that some users should be a aware of before sigining up that could be clarified in the CIS.
The instructions and support required to activate the service have some limitations for some users that will hopefully be resolved through time.
Optus Home 5G works, it is very fast and it is competitively priced. I am located within 250m of a 5G tower near a small town centre and a few schools.

Why I chose Optus Home 5G:

I love the NBN HFC with my 105 Mbps down and 40 Mbps up but….
There is defective Foxtel cabling and EMF in my area and the NBN drops out frequently.
Ausgrid supply an average of over eight 1-3 second voltage sags / spikes outside of 180-260V every day… this was taking out my NBN NTD and router frequently and I suspect it causes packet loss on donstream NBN equipment in the area. I also think it fried my wife’s laptop and possibly my $2k stereo.
Putting line filters and UPSs in my home didn’t make the NBN any better.
Changing all my home network equipment didn’t solve the problem.
I couldn’t sustain a VPN or remote desktop connection to my office.
My ISP and NBN worked very hard to fob me off instead of fixing the problem. Who needs that s$^t?

What I like about Optus Home 5G:

They delivered the modem within 48 hours of me ordering it.
They rushed some aspects of the product to market so I had an alternative to NBN.
Even though I don’t have line of sight to the nearest 5G tower 200m away, I caught a reflected signal in the opposite direction to the tower. The signal seems to be bouncing from the brick wall outside my neighbours apartment and the school building across the street. My SNR is 15-20 dB and RSRP is -81 to -89 dB.
Much faster downloads than NBN HFC. I get 300 to 450 Mbps down, 20-40 Mbps up.

Connect Method	Distance to Home Router in my 3 bed apartment	Optus Home 5G ($75 / mo)	Nokia Fastmile	NBN 100/40 ($100 / mo)	Netcomm M2M Router
Down (Mbps)	Up (Mbps)	Down (Mbps)	Up (Mbps)
Ethernet	Practically irrelevant	377	31	105	30
5GHz Wifi	1 concrete wall	262	30	-	-
3 concrete walls	148	29	-	-
2.4GHz Wifi	1 concrete wall	40	26	18	16
3 concrete walls	17	16	13	12

What I don’t like Optus

They rushed many aspects of the product to market
My Nokia 5G modem came shipped with non-functional firmware. This firmware does not hand out DHCP server addresses to any of your mobile phones or computers. Yes, really.
They don’t provide a product technical manual and the installation instructions don’t tell you this. They just tell you to be patient and wait up to 24 hours for an Over The Air (OTA) firmware updated to be applied. I am not a patient person. I wanted to use my shiny new toy immediately. I recommend being patient. Put the device by a window, turn it on and walk away for a day before you try to connect anything to it. See my DHCP post.
I made a number of calls to Optus provisioning trying to work out why it was not working. Their support staff did not have technical skills to understand or help me. They refused to connect me to anyone that could. They just kept putting me on hold and then returning to say, “No sir, we can’t do any of those things you asked for” and insisted on reading from scripts that were irrelevant to what I was telling them as though their job depended on it. Something about the Critical Information Summary did indeed disclose that I would not get an IP address. Optus should arrange an introductory network training course for their call centre staff so if they know some lingo they only use it when they understand it 🙂
The CIS presented to me on signing up (I downloaded it and read it) never did not disclose that I could not get an IP address, a unique Public IP address or could not get a static IP address (so it was hard to bit my tongue on the line to Optus and be polite when I felt like I was flat out being lied to).
The folk over at Whirlpool will tell you that the service is CG-NAT and if you google the Optus website you will see the disclosure that you can't get a static IP.
CG-NAT:
- The Nokia Fastmile modem WWAN port gets a private IP address, like 100.121.xxx.xxx but the world sees you as something like 49.179.xxx.xxx. That means you can’t share services running on your local network on the internet unless I have a sophisticated double NAT aware application.
- It also means your public IPv4 address is shared with a stack of other people using Optus. That means it only takes one evil person to make your internet experience far less pleasant:
  - Unable to visit some sites because the Optus IPv4 address gets blacklisted.
  - Many websites hit you up with extra captchas of traffic lights, fire hydrants etc to click on before you can get to where you want to go.
  - A work around is to subscribe to a good VPN to get a different IP address.
- For no good reason, Optus lock you out of the Nokia Fastmile modem settings so you can’t change the LAN side IP / subnet of the modem or create static IP – MAC assignments. This can be a headache of your existing network uses the 192.168.1.0/24 address range. But before you despair, there is a workaround. Head over to Whirlpool.

Helpful links:

Nokia Fastmile 5G User Manual: Google: onestore nokia 207174

Whirlpool Forums Launch Page: See their wiki page: optus_5g_home_broadband

How to enable control of LAN side DHCP server and subnet so you don't need to reprogram your entire home network and get incredibly frustrated in the process: https://yescrowd.optus.com.au/t5/Broadband-Telephony/How-to-change-LAN-ip-range-Nokia-Fastmile/td-p/606423

Optimise your RRSP and SNR: Use the Optus app on the phone to find a good window. Then follow these steps on Whirlpool to optimise the antenna: forums dot whirlpool dot net dot au/thread/3ww4lzx3?p=32#r65038907

What is RSRP and SNR? Google 4g-lte-signal-strength-reference-guide

Need a VPN? Head over to ozbargain to look for what's on special.

Optus Home 5G: Nokia 5G-24WA Rev 02 DHCP service bug

sysAdmin — Thu, 24 Sep 2020 10:15:13 GMT

Hello Optus,

I signed up for Optus Home 5G and received my Nokia modem 2 days ago. It has defective / corrupt firmware and your Optus 5G Home onboarding team at *****is point blank refusing to depart from their pre-prepared scripts to progress the defect to a working service. They would not elevate my request for service to a supervisor, nor an optus network technician, nor would they commit to sending me a new working modem. They refused to provide me with a method to deliver electronic files to provide my network diagnostics that demonstrate the bug. Therefore I am publishing on this forum.

The defect / firmware corruption relates to the LAN side DHCP service that runs on the modem. My observations on several occassions after two days is that:

1. the device randomly stops handing out IP addresses to wired ethernet and wireless 2.4GHz / 5.0GHz clients for a number of hours.

2. Android mobile phones that attempt to connect via Nokia Wi-FI network get the characteristic exclamation mark and error "This Wi-Fi network has no Internet access. Connect anyway?" while Windows 10 machines report the characteristic "No Internet" error message.

3. The IPv4 client IP and subnet address upon attempted connection in Windows 10 is 169.254.72.106(Preferred) / 255.255.0.0... a tell tale sign that there is no DHCP service running on the Nokia modem.

4. During these Nokia 56-24-WA DHCP server service outages, the green circle and 5G LEDs on the Nokia modem are a persistent green indicating a strong and stable connection to the two optus 5G towers that are located a few hundred metres away outside my office window.

5. The GUI for the modem-router is completely locked down by Optus. The subnet is restricted to 192.168.0.1/255.255.255.0, static IP - MAC address pairs are not allowed, and I cannot inspect the system logs. Therefore, provision of the service and rectification of the faulty device is wholly Optus's responsability.

6. When the DHCP service is running and working on the box, and my devices can get an IP lease, I achieve downloads of 420 Mbps and uploads of 27 Mbps over wired connection... so only if the DHCP service on the box actually worked reliably, it would be an NBN killer!

The logical inference from the above observations is that the DHCP service on my Nokia 5G-24WA Rev 02 box keeps freezing / crashing and there is no monitoring process running in cron at a suitable frequency to detect the service is down, to kill it and restart it. Consequently, as I have observed, it is not possible to obtain a reliable home internet connection, at least with the specific device that was mailed to me.

In my opinion this consitututes "a major failure of the service" and, therefore, according to the Critical Information Summary for this service I am entitled to compensation for the reduced value of the service until such time as the major failure is eliminated. Please, could:

1. An optus network technician / programmer inspect the logs on my box to identify the cause so you can implement a solution.

2. Your firmware development team issue a patch so I can see the system logs and set static IP - MAC address to make it work without DHCP.

3. Your billing team contact me to discuss compensation for the reduced value of the service until such time as the DHCP service bug in my box is resolved.

Thank you.

the 5g modem white light only

ziven — Tue, 22 Sep 2020 20:40:48 GMT

the light color is purple when starting and change to white light and the internet status is off, I have try to restart and reset but not working. I am located at eqtower.

Nba2k21

SnowCrash — Mon, 21 Sep 2020 12:18:25 GMT

Keep having connection issue with nba2k21. On Xbox.
All my other games are fine.
Can access Netflix etc. but cannot place nba2k21.

Also tried hot spotting to my Optus mobile. Still cannot connect.

However. Hotspot to a Telstra mobile and suddenly it’s all good. So it has to be something to do with Optus settings.

Any ideas.

5G Home Broadband up and down like a yoyo

camosisnow — Mon, 21 Sep 2020 00:43:35 GMT

I recently signed up to the 5G Home Broadband and at first it was awesome.

However, for the last 2 weeks or so it has been constantly dropping out which is a real issue given I am working from home at the moment.

I am in Sydney's Inner East..

Is anyone else experiencing similar issues or could it be my 5G Gateway thingo?

5G Coverage Lower North Shore

nickphadland — Sun, 20 Sep 2020 00:24:36 GMT

What is timeframe for the introduction of the 5G network for the lower north shore

guest access on a 5g router

fark — Thu, 17 Sep 2020 10:33:42 GMT

can anyone advise on setting up a guest access pls on a Nokia 5G router

optus sagemcom 5366 can't connect to Growatt wifi inverter

Corve — Wed, 16 Sep 2020 05:47:30 GMT

Hi , just got upgraded to a Sagemcon 5366 modem and i have a few things that still require to run on 2.4 network.
It is set up for 2.4 and 5gz working fine.
Problem is one of the 2.4 gz unit appears not to see wifi. It is a Growatt inverter for my solar reports.
I am not a wiz at this things but i tried and failed at trying to port forward. If that is the correct answer . I am not sure . Any help/advise would be appreciated

The 5G light on my new modum has gone out.

LibbyCarroll68 — Tue, 15 Sep 2020 03:18:05 GMT

Hi everyone, we have just upgraded to 5G and all has been working perfectly until today. I have looked at the modum and the 5G light has gone out. We have a perfect view to the tower and it is plugged in! The Green light is on but the 5G not on so WiFi very slow and my VPN etc keeps dropping out. Do I need to re-boot it somehow? Any clues for how to fix. Cannot find the solution I am looking for in the FAQs

Libby

5G Issue

EC_5G — Fri, 11 Sep 2020 23:09:57 GMT

I'm having a problem in that the Nokia 5G modem will disconnect all WiFi devices and the Ethernet connection and won't allow them to reconnect without rebooting the modem. In the last week I have moved the modem, reset the modem twice and rebooted the modem 47 times - ongoing now. Seems strange that after 6 months of no issues and great speeds I now have this ongoing issue. Speed is mostly useless now. My date and time is also incorrect in that the date is 1 day behind and the time 9.5 hours behind (SA time). I have called Optus 3 times this week and each time am told I will get a callback once their technical experts have investigated this - still waiting for a resolve on this. I was advised yesterday that I should get a call back by Monday. I'm thinking that it may be a faulty modem but that's just a thought as I'm not technically inclined. Just wondering if anyone else has had this issue and had it successfully resolved.

Optus 5G voip

Kaboda — Tue, 08 Sep 2020 04:38:14 GMT

Hi, does anyone know if Optus 5G supports VoIP? I am keen to put it in my business as a failover and it's essential that the phone service stays up.

Nokia 5G Modem APN

flying_squid — Mon, 07 Sep 2020 19:21:38 GMT

Hi Guys,
What is the default APN setting for the Nokia 5G in the area that says PAP or CHAP ?
Which do i choose ?
I think i changed it but want it default without resetting the modem.
Trying to iron out a couple of things.
Can someone check on theirs please. Thanks.

slow ping and jitter

a-ldev — Mon, 07 Sep 2020 03:14:41 GMT

HI, I live in melbourne. 350m from a 5G tower. I have just signed up with 5G home internet. Although the down load and upload speeds are greet, the Ping and Jitter are terrible.(have had readings of Ping over 70ms and Jitter over 40ms) No good for any kind of gaming.

Is there any way this can be improved?

17 units looking for 5G home broadband

CT1 — Mon, 07 Sep 2020 01:30:20 GMT

Our address is 41, Thomson Street, Maidstone Vic 3012 , we have 17 townhouses in this complex, all looking for sign up Optus 5G home broadbands. Just the street on the opposite of the road is 5G ready. Is there any chance we could have this roll out and available to us ASAP so we could join Optus? Thanks

5G connection cuttin in and out

whereswally — Fri, 04 Sep 2020 23:45:40 GMT

I recently purchased a 5G home broadband unit and after a couple of days of no issues our connection has started cutting in and out. Both signals on our router are green suggesting the best possible signal strength, however we constantly get patches when the internet doesn't work. Additionally despite testing speeds being quite high, webpages and videos seem to take a long time to load.

5G HOME BroadBand Connected but no Internet!!

limlwl — Mon, 31 Aug 2020 13:23:16 GMT

Hi All First post ever. I am having internet issues whereby I am not able to access sites such as Google, but when I went into my 5G Nokia Router; it says that internet is up and Wifi is up. I am able to ping my Nokia router continuously with no issues however if I ping Google.com, I get timeout errors (see below) Pinging google.com [142.250.67.14] with 32 bytes of data: Reply from 142.250.67.14: bytes=32 time=397ms TTL=110 Reply from 142.250.67.14: bytes=32 time=284ms TTL=110 Request timed out. Request timed out. There are no 5G drop out (I have line of sight to tower!) and no dropped packets in from the router info, so it looks like OPTUS is not resolving to the internet!! 5G is just wireless and there's connection, but just not to the internet! Any ideas? Been happening all weekend PING time to google really bad!!

I am an Optus 4G home Connection Looking For 5G On MObile

rankywid — Sun, 30 Aug 2020 07:32:19 GMT

I am an Optus 4G home web client (on the 200GB/mth arrangement) and I am reaching the finish of my two year contract in a short time.

One of the choices I have been taking a gander at is to change to the Optus 5g boundless arrangement, however I am not on the inclusion map yet – yet there is each opportunity that I will be inside the time span of two years. It appears great incentive at $70pm, and I am very content with the 4G inclusion and speed, and with Optus' administration, yet I don't extravagant experiencing the issue of NBN establishment.

I have taken a gander at the modem Optus supplies with 5G, which is the Nokia Fastmile 5G Gateway unit. From what I have perused it works well indeed, in any event, when it defaults to LTE/4G when no 5G signal is accessible.

Does anybody have any involvement in this modem, explicitly when it runs at 4G speeds? I am in the E rural areas of Melbourne yet any remarks would be useful.

Internet

Gio7 — Thu, 27 Aug 2020 04:25:13 GMT

My internet is not working. I have just received the mobile broadband plug and play But it won’t work

Complaint about emails being deactivated when switching from NBN to 5g

mareed1956 — Tue, 25 Aug 2020 08:25:22 GMT

We have just changed from NBN to 5g and I repeatedly asked for a promise that there would be no interruption to service and that the email serivce would continue. Then without any warning once the NBN service was switched off as we were established on 5g, the emails stopped, and I couldn't connect to the server. We were away at the time but returned home a few days later and started the process of trying to find out what the problem was, all the while having that sinking feeling that Optus had deleted our email service. After 2 attempts at the online chat and waiting for 4 hours to be 'tranferred shortly', I tried a Facebook message and that at least got a response. After the usual 'have you turned it off and back on again, it might be a problem with your software' type of rubbish, eventually it was admitted that the emails had been de-activated. Why on earth when transferring a customer from one service to another would you 'de-activate' their emails?? I have a lot of personal information about medical appointments and other important emails saved in my folders, and so far all that has happened in response is that the email address has been reactivated, but all the years and years of emails are lost. Absolutley not good enough and if a solution is not found and the emails are not restored, we will be cancelling all services and going elsewhere. We have been Optus clients ever since first getting internet probably 15 years ago? This treatment is absolutely apalling and if I have lost all that information then there is absolutely no reason to stay with Optus, if I have to start from scratch I will be doing it with another company. I am sure that information can be retrieved and as far as I am concerned if that doesn't happen very soon then Optus can collect their 5g equipment and we will leave them.

5G Home consistently dropping out

unknownmember — Mon, 24 Aug 2020 04:41:12 GMT

Hi there, was wondering if anyone here has experienced the same scenario as I have and any pointers appreciated.

I’m having connection consistency issues with my service. The modem is already in the optimal position in front of a window facing the cell tower which is very close to my position, ~100m line of sight, I can see the tower literally from the window. But regardless, the modem would randomly about once a day around midnight disconnect from 5G and only maintain an LTE connection with poor performance (12-18Mbps down) for sometime a very long period 1-10 hours or would shortly re-connect to 5G but would oddly be receiving a medium “ yellow 5G signal “ reception from a tower in the complete opposite direction of the tower it was previously receiving a good “ green 5G signal “ from. The modem has always stayed in the same position. Restarting the modem sometime solves the issue, but rarely. Also as of yesterday for some reason the modem decided to connect to different tower that's about 1km away, thankfully it's recieving a good signal and perforamance. I've tried factory reset, no avail. I've lodged a formal complaint via Optus web. I've also contacted Optus via phone, lodged a case last Thursday and called up again today to report on the modem's recent odd behaviour. I urged that I will cancel the service if the case is not solved soon not only because of the connection inconsistency but the period between drop-outs and performance during drop-outs renders the 5G service pointless for me. The rep suggested I wait for the case to be investigated and that maybe the modem is faulty.

Some tech details if anyone can chime in.

Hardware Version: 3TG00076AAAC
Software Version: 3TG00118ABAD51
Boot Version: U-Boot Mar-11-2020--18:15:29
Chipset: BCM6836 SM8150 SDX50M
Link Status as of 1300 connected to tower ~1km away:
5G Cell
Band 78
PCI 2
SNRCurrent 19
RSRPCurrent -47
MaxSNRDuration 20
MaxSNRMonth 21
MinSNRDuration 19
MinSNRMonth 19
AvgSNRDuration 19
AvgSNRMonth 19
MaxRSRPDuration -46
MaxRSRPMonth -45
MinRSRPDuration -47
MinRSRPMonth -61
AvgRSRPDuration -46
AvgRSRPMonth -61

LTE Cell
CellType PCC
Cellid 0x16e9243
PCI 47
Band 1
SNRCurrent 22
RSRPCurrent -56
RSRQCurrent -9
MaxSNRDuration 24
MaxSNRMonth 30
MinSNRDuration 22
MinSNRMonth 11
AvgSNRDuration 22
AvgSNRMonth 22
MaxRSRPDuration -53
MaxRSRPMonth -48
MinRSRPDuration -57
MinRSRPMonth -59
AvgRSRPDuration -55
AvgRSRPMonth -55
MaxRSRQDuration -9
MaxRSRQMonth -6
MinRSRQDuration -10
MinRSRQMonth -12
AvgRSRQDuration -9
AvgRSRQMonth -7

Cheers

5G availability

BenPrins — Mon, 24 Aug 2020 00:49:35 GMT

I just found out Telstra have 5g available in my area (Around Burnside Heights in Mel VIC). Do we have an update or ETA when Optus will expand here as well? FTTN is really a poor choice, and I would really like to see how 5g compares to what I currently have.

MacOS

chris256 — Sun, 23 Aug 2020 02:05:05 GMT

What version of macOS do you need for the Nokia FastMile 5G Gateway?