Yes Crowd

bigwavedave Occasional Contributor

Hi

My phone service is disconnected and I already paid 118 $ bill

evanzhang New Contributor

Home internet phone temporary cancellation

Hi,Is it possible to temporary cancel our home cable internet and phone service. If it is possible a...

bluetoliu New Contributor

international 300 minutes

Hi there,my plan includes 300 international calls, however I made some calls to Dubai, Prague and Vi...

NBN

Port forwarding function randomly blocked on optus NBN sagemcom 5366 router

I have NBN for more than 1 year now, and host a small website behind NBN connection with NO-IP dynam...

Sandsurf59 New Contributor

Fetch code

How do I get an activation code for my New tv fetch box that works I received the code before I got ...

Jinju New Contributor

ciscozest Occasional Contributor

Billing

Hello. I've ordered a phone number suspension, and why is it charging 11 dollars a month?

NBN

Sagemcom Modem/Router Replacement

hi. I am under Optus NBN50 plan with entertainment pack. My actual NBN speed is at 24 - 26 Mb averag...

ensanguined New Contributor

SimonFearby New Contributor

Unable to Receive SMS on MBB plan on any Device

Hi there. Am on a My MBB Plus 10GB plan that came with a Samsung Galaxy Tab S4. Whether I use the Ta...

When will EMUI 10 be available for Optus Mate 20 Pro uses?

When will EMUI 10 be available for Optus Mate 20 Pro uses?I have 9.1.0.354

Jasco13 New Contributor

current Plan

Hi i would like to know if i could update my mobile phones and plan and if so how much would it cos...

chezlea New Contributor

Upgrade

I have two iphones on my account and want to upgrade one and keep same plan, is this possible.

Blitz New Contributor

Premium SMS on Prepaid EPIC plans

Hi, I just signed up to the $180 prepaid EPIC plan which includes many thing but doesn't have includ...

Harried New Contributor

recharge threat

I have just received two messages telling me that my prepaid mobile service will expire in two days ...

Eisak_T New Contributor

Does anyone know when these towers will be activated?

Hello!Would it be at all possible to source forecast dates of activation information for the propose...

Scotttt New Contributor

myOptus app Data Usage incorrect

Hello, I have an Optus mobile plan with 3GB per month data allowance.When I use the myOptus app to c...

showaard New Contributor

4G suddenly unusable

Hello. I need assistance.I have tried ringing about this and lodged a fault report already and have ...

nambucca New Contributor

NO reception Macksville, Bowraville

I switched to Optus from Telstra last October. For the first month or so, I was getting better cove...

Optus Store locator

If you're looking for your closest Optus Store, you can search here for locations and opening times....

Hannie New Contributor

Sarahbucko5 New Contributor

Last Bill Payment

I requested my last bill, when I can still login to my account but I cannot view last bill, or othe...

Douglas1942 New Contributor

Fly buys promotion 15,000'

I signed up for the $49 plan on 15.1.20. Am I eligible or did I sign up too early?

mankothari New Contributor

NBN Speed & Offer to Reduce packag

I received an email saying as my NBN speed is lower than my plan I can do the following:-I tried con...

NEw Prepaid Sim with new number not getting activated

Hi Just bought new Prepaid Sim from Optus and got it registered with ID. Also got the email confirma...

Quincy New Contributor

taewoonglee New Contributor

cant send emails through outlook

recently stopped sending after electrical storm yesterday

robynedwards New Contributor

Why do I have to pay bill?

I transferred my telecom from optus to amaysim on 18th jan.I wonder why I have to pay 16.78dallors f...

NBN

How do I reschedule a technician appointment?

I have been notified that a technician will attend my property on January 29th re NBN connection. No...

plainfaced New Contributor

Mobile Order Status: Submitted, for two business days. No update.

Hi. Making the move from Voda to Optus and have ordered a new phone and plan - Samsung Galaxy Note 1...

Ratstar New Contributor

bernardyau New Contributor

Send back fetch box

Instructions for sending back fetch box

Gokanma New Contributor

WiFi

New NBN purchase

Optus sales person lied to me! Contacted optus to buy an NBN plan for my business. The proviso was t...

Mistiksc1 New Contributor

My mobile plan

Why is my mobile plan getting 3G instead of 4G? I thought when I signed up it is a 4G plan.

Nickatowski New Contributor

Mobile outage on widebay qld

Has anyone else have an outage up here.

ChristieDante New Contributor

Optus Sport 4k NBN

Hi,Im aware that Optus has recently announced they'll be broadcasting the 2020 Olympics, Euro 2020 a...

Compliment

Not sure how to lodge a Compliment but I would just like the team member Livingston Winter to please...

Ray_YC Online Community Manager

Optus Sport Discussion

Yes Crowd Matchday 24 English Premier League Preview

Welcome to Ray_YC's quick preview of the upcoming action in the English Premier League. Matchd...

dcdcdc New Contributor

temporary password not working

I have been trying for 3 days and cannot get into my Webmail even with my Latest temporary password ...

Tegzrose New Contributor

Hardship extension

Hi this morning I contacted Optus and spoke with a lovely lady who has advised me that my Hasrdship ...

Foxxy231 New Contributor

Bought credit online. no credit viewing balance

Hi there, I have recently bought credit online (clicked on through the app) for my mums phone, I hav...

Jmart New Contributor

Panthera Finances

Hey OptusI haven't dealt with you for many years. I have been chased for an outstanding debt of aro...

lmeyer New Contributor

Turn off standard Voicemail Notification txt Message while Voice to MMS is active

I have activated Voice to MMS to receive an audio file of messages, which I prefer to having to call...

ceeeUB New Contributor

change WIFI channel on Sagecom router

I Have a sagecom modem and want to change the WIFI channels. in advanced settings it is only showing...

Leonieeh New Contributor

January account charges

Hi, on my latest bill , I have a charge of $20 on Jan 16th , Ref: Apple. iPh11PMX 64S (4 of 36).Cou...

Mobile

Win a family adventure to Japan thanks to Sonic The Hedgehog

Win a family adventure to Japan thanks to Sonic The Hedgehog and Optus Perks. To celebrate the ...

Guru2u New Contributor

natk79 Occasional Contributor

looking my account

I am unable to check my bill and my usage details. Please guide me.RegardsPary

My Account - usage not loading

When i log into my account to look at unbilled charges, it won't load. Just stays blank.I've tried m...

Aaiken New Contributor

Data not connecting

My phone is not recognising data connection. Data is on and there is 20g available. We have switched...

Sara023 New Contributor

Paul_Barkley New Contributor

Fetch Box

I’ve had the fetch box for almost 2 years and for the last several months the fetch box probably dai...

Patsyh New Contributor

Mobile

Unlock Pin

I am trying to get a SIM Network unlock phone pin , Huawei mobile, to change to TPG.I have called tw...

Resolve Issues

Video playback on Samsung Tab 10.1

Problem with video playback on my Samsung Tablet 10.1 when using the Optus sports app.Looks to start...

craphighlights New Contributor

Watching Optus Sport

Ive been waiting over 2 years for simple highlights of all the game.

What is going on with Optus sports? You guys seriously can't do overnight highlights? It's been year...

Optus internet speed

How fast is Optus Broadband? Depending on the type of Broadband service you have with us, your ma...

Will2478 New Contributor

Faulty referbished phone

Hi I got my phone sent away about a month ago and they sent me back a refurbished phone as soon as I...

KeithWalters91 New Contributor

Testing your Optus internet speed

Testing your internet speed is straight forward. As long as you have a computer and a web browser, y...

Changing from a Virgin plan

I currently have two phones on my Virgin Mobile account, both out of plan. One is mine, the other is...

YesMan20 New Contributor

AMYCHARNOCK New Contributor

Billing started before sim activated

Hi. I've received my first bill showing my billing cycle started several days ago when my sim arrive...

Tanaya New Contributor

NBN

No email with tracking number

I rang Wednesday about getting home phone and net put on and they man said it’s all gone through but...

WiFi

What is going on with my WIFI

For some unknown reason my WIFI box just randomly stopped working. I tried to restart the box but I ...

lssincich New Contributor

cancel one TV boxes

I would like to cancel one of the Optus TV boxes and adjust my account. The Box is no longer needed...

cbm311 New Contributor

kiwigirlinoz New Contributor

Suspicious call

I had similar experience with this guy. https://yescrowd.optus.com.au/t5/Mobile/Suspicious-call/td-p...

Robert_Bulimba New Contributor

Call Barring password

All my calls are disabled yet my phone is unlocked. Its just a cheap Optus x Star.Call barring is as...

WiFi

B818 & mesh

hello. Can a Velop mesh system be added to the B818 wireless modem/router? My NBN has failed as it i...

DSF New Contributor

AmyHouston New Contributor

OPTUS has lost delivery of my return mobile

I'm sick and tired of chasing OPTUS for the last 2 months for delivery of mobile phone I returned. O...

Data Roaming

If I am abroad and my data roaming is off on the settings option on my phone, does this mean I will ...

Akanuck1 New Contributor

murraydiesel78 New Contributor

Useage

Where do I find my internet usage over the past year?

WiFi

Close account

I was admitted suddenly to the ICU at Austin Hospital on October 1st. My father has made what he co...

Bweekes New Contributor

Optus Sport Discussion

FA Cup Rights

Are Optus planning to add the FA Cup at some stage to their Optus Sports package? Optus really need...

DebInOz New Contributor

zhusiyu000 New Contributor

Optus Sport playback problem on Apple TV with Yamaha Receiver

We recently upgraded our home theatre receiver to a Yamaha which offers 4K support. When the Apple T...

NBN

Laptop WiFi Connect Problem

My laptop can not connect to the FTTC nbntm network from time to time while my phone can.

nbn Contributor

NBN

Sagemcom F@ST 5366 TN ⁠— Changing Modem's Private IP Address

Is it possible to change this modem's private IP address?Per @YetAnotherAcc: Yes, provided that the ...

ms_moderated New Contributor

sidneycyster New Contributor

Password change for my account

Can some one email me on how to change my password for my account.

nanny-rocks_85 New Contributor

Why do I have a $77 bill when I'm on a $61 Optus plan

Peter25 New Contributor

Mobile

Lost SIM card, how do I cancel it?

My son is travelling overseas and has lost his sim card. My account number is *hidden* and the mobil...

technical difficulties

I can't make or receive calls on my home phone. When you call the home phone the message is you have...

Ton_y56 New Contributor

Justinslatchfor New Contributor

Optus set top box Generation 3

Hi Does anyone know the specifications of the Optus Generation 3 set top box. Thanks Ton_y56

matt8 Occasional Contributor

No $30 credit included on my new Optus phone

My credit is missing how do I get the included credit that was supposed to come with new prepaid pho...

Mirmik New Contributor

NBN

My NBN connection is not working

Nbn Disconnected at Fairfield West?

5G Home Broadband

5g home wifi

Hi,A friend of mine got this installed and as I was having trouble with my NBN I decided to get it a...

Brendonchalks New Contributor

R3XNebular Occasional Contributor

It looks like I have been charged twice

I paid my bill that was the phone upgrade and my new phone bill on a different card then a day later...

NBN

Sagemcom 5366 TN bridge mode

Hi everyone, does anyone know how to enable the bridge mode for the Sagemcom F@ST 5366TN. I am pairi...

liglopez New Contributor

macy517 Occasional Contributor

check on my account

i need to know if i have any costs in exiting my current contract.

WiFi

How to Disable Power Saving Mode on Alcatel Linkzone modem

I purchased an Alcatel Linkzone modem for my car to enable me to access my dash cam 24/7 (for securi...

VISHALNAYYAR New Contributor

Note 10 plus adnroid 10

I haven't recieved my Software update for my samsung galaxy note 10 plus

gilly99 New Contributor

Belinda_h New Contributor

Monthly data usage

How do i see how much data i use each month?

WHUFC Occasional Contributor

Porting due 8pm last night

HiMy port from Telstra was set for 8pm last night and this morning still nothing.Order 128132696ACan...

Watching Optus Sport

Optus Satellite Sports Channels

I have Optus Sport via satellite, when It first started I had 10 channels, now there is only 6 and I...

511chapel New Contributor

Fetch tv - sbs on demand

I. have been watching sbs on demand for a few years on Fetch Tonight, I cannot get. sbs on demand on...

Yodaears New Contributor

Bka274352 New Contributor

Unlocking Alcatel onetouch

I have received an unlock code from Optus and entered it into the Alcatel One touch. Seemed to work ...

Iphone 11 Reception/Signal

After having my new iPhone 11 for only 3 months, I have had to send my phone in for repair with boom...

Advint15 New Contributor

Resolve Issues

Optus Sport Subscription - unable to connect to iTunes store message

Trying to purchase a subscription to Optus Sport through the app on my phone but every time I try it...

3v New Contributor

Poor Reception

Hey, been with Optus mobile for 15 years and recently noticing v poor 3 and 4G reception in two oute...

Deb-12 New Contributor

Mobile

Call me 04

Call me please

zee1839 New Contributor

ischon Occasional Contributor

$20 Kmart gift card

Hi I am a Optus user and was wondering where I could find the $20 Kmart voucher ? I heard about it f...

bsurgeon New Contributor

WiFi

Which wi fi device is best

NBN at home HFC. Sagemcom3864ac modem/ router downstairs... 2 story house ... I want to improve wifi...

How do I enable Wifi calling with Optus for an iPhone 7?

I am told I cannot use wifi calling on a phone which has not been purchased from optus is this corre...

Pinky16 New Contributor

abramgranovski New Contributor

Change payment date

Can I pay my bill on the 22nd January please instead of 20thMany thanks Sandy

I need faster internet speed

My speed is low -7 Mbps,please increase to about 15!

Rong1 New Contributor

Danielfrankg New Contributor

Transfer photos from Optus X phone to PC

How do I transfer photos from my Optus X Smart phone to my PC?

I have paid my overdue bill and need my service restored

Need my pobile turned back on. <hidden>

Tigers1719 Contributor

Yes Crowd error message

I have seen the message below a few times when trying to browse to the Yes Crowd."Request Entity Too...

runcorn New Contributor

Closing my account no longer needed

I have been calling Optus several times during the week in my lunch break to close my account.I keep...

Dobz201 New Contributor

alex6489 Occasional Contributor

Activate

Want help activating new SIM with my old number but have no access to my old number

Unexplained 3GB used in 3 mins mobile data

So I put my phone down to go to sleep at 12:22am. At this stage I’ve just received a message saying ...

atekay New Contributor

Benny_Boi New Contributor

sim activation

i have activated a sim and received the confirmation message, yet the sim is not connecting, phone n...

Unable to network unlock

Hi,I recently bought a 2nd hand OPPO AX5s (CPH1920) and have tried to get the unlock code using the ...

jossy New Contributor

Alice1980 New Contributor

View cable tv bills online

How do I view my Optus cable TV bills online?

1320ft New Contributor

WiFi

Huawei B525 modem wifi printer issue

We have a HP M177FP wireless laser printer setup on our home network through the Huawei B525 modem/r...

Recharge

How to use zip to recharge

Bhopkins New Contributor

thomasschimann New Contributor

Out of contract moving overseas

I’m currently out of contract and moving overseas for six months - I want to make sure I have the sa...

chookar New Contributor

WiFi

huawei b25-659a modem

I have had Optus wireless internet for 3 months now and i have been so impressed with the speeds i ...

EMUI10

When is EMUI10 rolling out in the P30 Pro?

Reessas New Contributor

Bill not sent by email and asking to verify my email address

Please assist with resolving this issue

Marty1 New Contributor

Goffredo70 New Contributor

Cancelled account

I cancelled my home internet and landline last year. I informed Optus. Also I’ve emailed them as wel...

Lost my mobile phone

Hello,Today I lost my mobile phone what is the process of getting Another? Regards Goff

Cindy123 New Contributor

How do I change my mobile broadband password?

How do I change my password on mobile broadband TIA

Naseemk3 New Contributor

Product in warehouse

If message says product is in n ware house getting packed after than in how many days we get parcel

waggy1 New Contributor

Email issues on mobile data on iPhone

HiIn late November my non-optus email addresses that were all working previously on my phone stopped...

Cookiie New Contributor

heimdaloz New Contributor

SIM not provisioned

for some reason my phone is not working states that "SIM not provisioned" how can i restored my phon...