Yes Crowd

New contract

My contract is already up and are currently on month to month. Can I switch to a lower plan without ...

waynel61 New Contributor

Webmail login

I have not been able to access any emails for three weeks. Regards Wayne Lancaster0413558028

Shell79 New Contributor

Cannot make/receive calls

I received my new device today. My sim is activated however I cannot make or receive calls. I have b...

Azubu New Contributor

stephtaylor2006 New Contributor

F@ST3864AC Modem Freezing with lights on and sometimes without wifi light

Once in a few hours or even minutes the F@ST3864AC modem freezes up with most of the lights on as if...

Apple ®

Dispatching

Hi, Someone I know order an iPhone XS and XR about 2 weeks ago and has not be dispatched from your w...

craigsneyd New Contributor

Fetch not activated no code

Fetch was playing up was told by support what to do (hard reset) but they didn't tell me about this ...

Matt_zz New Contributor

Whyuwant2 New Contributor

DNS access to .biz?

Hi,About 2 weeks back podcast I listen too stopped working. Noticed the URL is no longer accessible ...

Unlinking number from account

I’m separating from my husband and need to unlink my number from his account. Can I do this online? ...

sperson New Contributor

jishanfaiyaj New Contributor

unlimited data allowance for the months of April and May ?

Hi there,I'm on $85 Optus Wireless Broadband plan(500gb), am I eligible for unlimited data allowance...

Online & Mobile Self Service

Log in

I cant link my number to my account, whenever I sign in it says my account is not linked to the numb...

Lubna5 New Contributor

NBN

No internet connection for days

I have been trying to reach optus for days with no avail. No internet connection at home. Once someo...

michaeldao New Contributor

NBN

New NBN connection has been cutting out or is slow

We just had a technician come in and change our internet from ADSL2+ to NBN last week, the first cou...

RachaelFerrara New Contributor

NBN

Case 22502112 NBN issue not resolved 2 months

My internet has not been working for 2 months now which I've been paying for. No one has been able t...

md8008 New Contributor

NBN

NBN Speed Pack

Hi,I would like to upgrade my speed pack on NBN to NBN100. There is no one to contact during this CO...

mrob2020 New Contributor

Apple ®

Message send failure

Started 6 April 2020 - all my texts to non-iPhone users are coming through as message send failure. ...

Oggy1 New Contributor

NBN

home NBN phone line

Home NBN phone line showing phone not connected while phone line on out going line giving dial tone ...

WasabiDude New Contributor

NBN

NBN connection fast track request

I applied for nbn at my apartment on the 13th of March, I ahve the modem. I am just waiting to have ...

djsingha New Contributor

Fetch activation code not working, nor is myoptus account. Is Optus just having issues at the moment

I received my yes box on 26th March. Activation code never worked Fetch activation code not working,...

Anniepal New Contributor

Fetch box crashing.

My fetch box has been continually crashing. Sometimes at a channel change, sometimes for no reason. ...

ZROD New Contributor

5G Home Broadband

5G home broadband - experiencing lag online gaming

Hi,Currently experiencing massive lag issues when trying to play COD warzone with 5G home broadband....

lisa_b52 New Contributor

sirkhannaKK New Contributor

Mobile Data

I have been trying to get in contact with you since 20th March to have my mobile data turned on. Wh...

mattmilligan New Contributor

FetchTV Box not activated

I have been on hold for over an hour. I have been sent a FetchTV box, the box has not been activated...

Mireille New Contributor

NBN

Inter

I don't have internet connection in my house

geh New Contributor

NBN

Frequent NBN dropouts please HELP ME!

I get NBN dropouts every couple of hours. My equipment has been checked and is ok. If I power off th...

NBN

Unable to change broadband plan

Hi,I know this is not a critical enquiry, but I have been trying to request an upgrade of my cable b...

JHPan New Contributor

Cancellations, Activations and Service Changes

Can't activate a Prepaid SIM

Sim was purchased 4 months ago. Today I tried to activate it and port a Telstra number over and it s...

Aaronarya New Contributor

My internet keeps dropping in and out

My home internet/nbn keeps dropping in and out. It works for a couple hours then drops out and the i...

Gyps New Contributor

WiFi

Suspension

Account suspension for account hidden314760323 for 6 months due to corona virus Thank you Susan Aaro...

OldSid New Contributor

shahrzadap New Contributor

Prepaid sim activation problem

Hello,I just bought a $10 prepaid sim.When on the activation screen, under section 4 - YOUR PLAN - I...